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Tri City Auto Care

(919) 800-0574
235 Verified Reviews
ken@tricityautocare.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed

ADDRESS

1921 Garland Street
Durham, NC 27705 USA

AUTO REPAIR EXPERIENCE

  • Ken McCormick, Owner
  • Established 1989
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technicians
  • 90 Years of Car Repair Experience

Tri City Auto Care Reviews

OVERALL RATING

235 Verified Reviews
5 stars
(172)
4 stars
(52)
3 stars
(7)
2 stars
(4)
1 star
(0)
by - Verified Customer January 02, 2018

Profesional and fare

by - Verified Customer December 28, 2017

Nice job

by - Verified Customer December 21, 2017

Efforts made to find cause of oil pressure issue that had multiple possible causes.
Likely solution found and remedy to correct it performed. Minor adjustment needed after driving home. This was promptly done next working day, suggestions offered for drivability vs what to watch in dash warning lights, if any. No problems occurred. Also repaired hood trim piece that came loose during work on car- cheaply made piece. No charge for this.

by - Verified Customer December 21, 2017

I had a great experience on first visit, that why use I use them again, great service.

by - Verified Customer December 19, 2017

Nice folks and accomodated my needs!

by - Verified Customer December 17, 2017

The work was professord done

by - Verified Customer December 11, 2017

Went in for some routine things and Tri-City did a wonderful job!! I did not make an appointment which I typically do and they were still happy to work with me! It was super fast and everyone was so nice and funny!

by - Verified Customer December 11, 2017

Good work

by - Verified Customer December 04, 2017

Tri City Auto Care performed the requested work promptly, with great service and accurate estimates.

by - Verified Customer December 03, 2017

After being a long time customer o Tri-City auto, I firmly state that they have never disappointed with their excellent level service and care.

by - Verified Customer November 20, 2017

Fast and have great service.

by - Verified Customer November 19, 2017

Great shop! The owner is a first class gentleman who loves his customers.

by - Verified Customer November 16, 2017

I had new tires, an alignment and a passenger side mirror fixed. The service is wonderful. I will be back.

by - Verified Customer November 15, 2017

Great team of guys !!

by - Verified Customer November 14, 2017

Great very pleased and will see you soon

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer November 14, 2017

Every one was very nice.

by - Verified Customer November 14, 2017

They were great!

by - Verified Customer November 06, 2017

Was pleased in how I was treated

by - Verified Customer November 01, 2017

Always great service!!

by - Verified Customer October 29, 2017

I have always found all the personnel at Tri-City Auto Care to be professional and courteous.

by - Verified Customer October 26, 2017

Great work!

by - Verified Customer October 24, 2017

I had a positive experience.

by - Verified Customer October 18, 2017

satisfied with all work

by - Verified Customer October 17, 2017

Very impressed with shop appearance and overall service visit. Ken was very informative and very pleasant to work with.

by - Verified Customer October 09, 2017

I keep getting these emails asking me to complete a survey. This was my first visit, my son having brought a car there for an inspection earlier in the year. They were prompt and courteous; it was an NC State Inspection and 'new wipers' were required on 1 side and the front desk man suggested I get both done. I agreed, and in an effort to not always be confrontational I didn't inquire as to the price, assuming it would be between $20 and $25. It was $35! Too high for my taste, and in the future, I will ask, although it would be nice if the front office man had said, 'In order for your vehicle to pass inspection it will require one new wiper blade. We suggest that you replace both of them and the price to complete that repair is $xx.xx' That said, I'll probably bring some other vehicles there. :-)

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer October 08, 2017

Called the shop in the late afternoon for a brake inspection. They got me in quickly & efficiently and out that same afternoon.

by - Verified Customer October 05, 2017

I am always treated as if I am the only customer in the building by everyone especially Tony
Thank you for being a Christian Company with high standards and values

by - Verified Customer October 05, 2017

appreciated the timely diagnose of issue and relatively rapid attention to completing the repair needed; price seemed a bit high at the end of the day but good quality result may be worth the cost.

by - Verified Customer October 04, 2017

Even though I went in for an oil change, it was appreciated that they made me aware of other existing problems with my car.

by - Verified Customer October 03, 2017

Very good service will let people know about this place

by - Verified Customer September 25, 2017

As always, goes above and beyond to please.
Thanks to Ken and his staff.

by - Verified Customer September 24, 2017

Loved it!
Best car repair atmosphere great demeanor of employees and waiting area is comfortable and clean

by - Verified Customer September 21, 2017

Satisfactory

by - Verified Customer September 19, 2017

High quality repairs,staff is always professional and courtesy

by - Verified Customer September 13, 2017

service was great as it always is.

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer September 13, 2017

Great service.

by - Verified Customer September 11, 2017

Great work as always!

by - Verified Customer September 10, 2017

Great and professional staff

by - Verified Customer September 07, 2017

People friendly, good service, work was great quality, somewhat expensive but there was a lot of work to be done so really not too bad.

by - Verified Customer September 04, 2017

Love the work and the people. Job well done!

by - Verified Customer August 29, 2017

Ryan was so friendly and helpful! I will certainly come back.

by - Verified Customer August 24, 2017

Everyone at the shop was very helpful and when I heard a slight scraping noise, they saw it the next day and fixed it without cost.

by - Verified Customer August 24, 2017

Always a pleasure to do business there

by - Verified Customer August 24, 2017

I have to take their word for a lot of things, but they seem to be honest. Definitely friendly and helpful.

by - Verified Customer August 22, 2017

Staff was very friendly and helpful, the work was done very quickly, and was overall a great experie

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer August 21, 2017

The representative was very informative and helpful. I was satisfied.

by - Verified Customer August 10, 2017

Tri City Auto was courteous and professional. We would definitely return for any future auto needs.

by - Verified Customer August 10, 2017

New tires and state inspection. Efficiently done and always provides loaner. Awesome.

by - Verified Customer August 10, 2017

I had a piece of metal in my tire. David and Ryan stepped up to the plate to take my tire in to fix immediately. I had appointments in another city so they bumped me to the top of the list. I was in and out in 30 minutes. Then I was told about the reimbursement for roadside assistance. I found this extremely helpful since I am a single mom always on the road. I would revisit this shop when in the area and definitely will recommend them to anyone.

by - Verified Customer August 07, 2017

Best Auto Care Shop in the Triangle Area. Much Integrity!!!!

by - Verified Customer August 03, 2017

Service rep was friendly and helpful.

by - Verified Customer July 30, 2017

Excellent service, friendly staff

by - Verified Customer July 30, 2017

Great work! And I appreciate the survey questions - very thoughtful. Thanks!

by - Verified Customer July 30, 2017

pleasant atmosphere, good work.

by - Verified Customer July 26, 2017

My customer service was excellent! Ryan really took the time to explain everything to me and the customer service was top notch!

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer July 25, 2017

Great service. Will definitely come back! My dad was also impressed and will likely come to you guys next time he needs tires.

by - Verified Customer July 19, 2017

Tri-city is always friendly and gets the work done in a timely manner. Even though sometimes it can feel slightly pricey, they are so kind, helpful, and trustworthy that it's totally worth it.

by - Verified Customer July 18, 2017

The gentleman at Tri City treated me wonderfully and they had my car ready in a timely manner.

by - Verified Customer July 10, 2017

Good experience.

by - Verified Customer July 09, 2017

Great service.

by - Verified Customer July 09, 2017

Reliable and friendly service at a fair price.

by - Verified Customer July 04, 2017

People were friendly and totally honest.

by - Verified Customer July 04, 2017

Ken and Ryan were great! Thanks for a job well done.

by - Verified Customer July 04, 2017

Knowledgeable staff.

by - Verified Customer June 27, 2017

Appreciated having a loaner vehicle to use while work was done on my car.

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer June 26, 2017

Service for oil change was very good. They found another issue and showed me. They also made an incorrect assumption about someone putting dye in to find a leak that turned out to be false. There was a leak and no dye was ever put in. They should have just said you have an issue and need to go to a dealer. They did suggest a good dealer and the issue is now resolved.

by - Verified Customer June 21, 2017

Honest, fair, courteous!!

by - Verified Customer June 11, 2017

I was referred by Northgate Auto Service to get my car inspected because I did not want to wait until later in the day to get it done. I appreciate that I was able to get the inspection done in a timely manner at Tri City Auto Care.

by - Verified Customer June 08, 2017

Always a good experience!

by - Verified Customer June 01, 2017

Very nice and honest work. After I took home my car, I received a call that they had forgotten to replace one of the belts. While a bit frustrating, I value the honesty they gave me and they were able to fix the issue right away. They strive to right the situation, and it was!

by - Verified Customer May 31, 2017

Tom was awesome.

by - Verified Customer May 30, 2017

Super helpful - helped me make a smart choice, which meant I waited to do the work at a later time, awesome!

by - Verified Customer May 23, 2017

Service is always great.

by - Verified Customer May 23, 2017

Great experience. Always fast.

by - Verified Customer May 22, 2017

Truly Excellent Service

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer May 21, 2017

Quick and efficient, courteous service. Went above and beyond to get tire I needed right away.

by - Verified Customer May 18, 2017

Although my tire could not be fixed at this location, they walked me through the problem and advised me on the best way to have this handled through the manufacturer.

by - Verified Customer May 18, 2017

Thanks, but received a quote much cheaper than yours for bulbs, wipers, and other inspection needs.

by - Verified Customer May 18, 2017

Very friendly and knowledgeable.

by - Verified Customer May 18, 2017

UNDERBODY SKIRTING NOT REINSTALLED CORRECTLY, BROKE LOOSE AT HIGHWAY SPEED, MUCH NOISE AND SMELL, HAD TO CUT AWAY DAMAGED SKIRTING AND NOW WONDER WHAT ELSE WAS 'MISSED'

by - Verified Customer May 17, 2017

It takes way too long to get a simple oil change and tire rotation. NEVER done when promised.

by - Verified Customer May 16, 2017

Excellent job!

by - Verified Customer May 14, 2017

Couldn't fix my problem but pointed me in the right direction and got it taken care of!

by - Verified Customer May 11, 2017

Love Tri- City !!!

by - Verified Customer May 10, 2017

Work was preformed as anticipated and was ready early. Thank you, great service.

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer May 10, 2017

Good work.

by - Verified Customer May 03, 2017

I appreciated that the mechanic didn't make any unnecessary repairs and only did what we had asked.

by - Verified Customer May 02, 2017

Close to home, very pleased with work done there. Other customers also seemed pleased with work completed.

by - Verified Customer April 30, 2017

Was satisfied with the work and customer service.

by - Verified Customer April 26, 2017

Always a good experience.

by - Verified Customer April 25, 2017

First Class Automotive Center and service techs! I believe it's the best in Durham NC.

by - Verified Customer April 24, 2017

It was my first time visiting and I had a great experience!

by - Verified Customer April 24, 2017

Everyone was friendly and helpful! It is clear Tri-City cares about their customers. The service was great, and I felt like I was treated as a person to provide a service to, not a person to get money from. Would definitely refer friends!

by - Verified Customer April 20, 2017

Always a good experience!

by - Verified Customer April 18, 2017

I have never felt such trust for an auto repair shop as I do with Tri-City Auto. I have never felt condescended to because I'm a woman. I have always felt that they are honest, forthright, and excellent at what they do. They provided us with a car that they offered while they kept ours overnight. I have never had a garage offer that before and it made such a huge difference for us as a one car family.

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer April 16, 2017

As always, great.

by - Verified Customer April 13, 2017

Very nice and sociable people and more importantly time efficient.

by - Verified Customer April 13, 2017

Everything was explained well.

by - Verified Customer April 13, 2017

I was treated with respect.

by - Verified Customer April 10, 2017

We love this shop. Even after moving nearly an hour away, it's worth the drive to have our vehicles serviced here where we can trust the work being done.

by - Verified Customer April 05, 2017

Always great!

by - Verified Customer April 02, 2017

Outstanding service.

by - Verified Customer March 29, 2017

The service inspection was quick...real quick.

by - Verified Customer March 26, 2017

Great people! Great service!

by - Verified Customer March 22, 2017

We have been taking our vehicles to Tri City Auto Care now for a few years and every experience so far has been good.

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer March 19, 2017

I dropped my car off for a replacement hybrid battery that I knew needed to be done. They had the entire replacement done in just a few hours and charged me a very fair price for the parts and labor. They did not push me to do anything else that I wasn't planning on. I would recommend Tri City Auto Care.

by - Verified Customer March 19, 2017

This was my first time there, I was very pleased with the service.

by - Verified Customer March 16, 2017

Tire replacement.

by - Verified Customer March 15, 2017

I was visiting my newly relocated to Durham son from Pennsylvania and noticed that his car was due for an oil change. Knowing that my son would never take care of this himself, I decided to do it while he was at work. I found Tri City Auto online and called for an appointment. They listened to my situation and made an appointment for me to come in that morning. The gentlemen in the shop were very pleasant and polite. I waited in the nice waiting area while the oil change was completed. Subsequently, the shop recommended a new air filter and one new wiper blade. I was told my options and the prices of all upfront. There was no pressure to purchase these items. I will definitely recommend that my son come here for all his automotive needs. Thank you!

by - Verified Customer March 14, 2017

Got an oil change for the first time here. People were kind, helpful and quick. Will be back.

by - Verified Customer March 12, 2017

Satisfied with what was done.

by - Verified Customer March 05, 2017

They discovered broken steel belts on new tire, I had those replaced by tire dealer, Tri City then fixed the 4 wheel alignment. Rides better than it has since I bought it.

by - Verified Customer March 05, 2017

Good experience.

by - Verified Customer February 28, 2017

Alignment.

by - Verified Customer February 27, 2017

Excellent service as usual. I've been a long time customer and will continue to be one in the future.

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer February 27, 2017

Good customer service. Good communication.

by - Verified Customer February 27, 2017

This was my first time using TriCity Auto Care and I felt that they did a good job explaining what they were doing to diagnose the problem with my car and then what needed to be done to fix it.

by - Verified Customer February 27, 2017

Thanks! I have already sent a friend to you.

by - Verified Customer February 23, 2017

Nice comfortable waiting room. Friendly courteous people.

by - Verified Customer February 22, 2017

They always give me excellent care.

by - Verified Customer February 22, 2017

First time here. Very nice staff, but took over an hour to patch my tire despite the shop not being busy.

by - Verified Customer February 22, 2017

This shop will always do what they can to ensure that I am a satisfied customer. That is a value that you cannot get just anywhere. I'll always go to these guys.

by - Verified Customer February 20, 2017

Had a warning light. They explained what it was and how much it would take to fix it. No pressure .

by - Verified Customer February 16, 2017

Staff was good and very professional.

by - Verified Customer February 16, 2017

My first visit. Will not be my last. We'll done. Finished earlier than expected. Thanks

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer February 13, 2017

This is one the best shops around.

by - Verified Customer February 09, 2017

Fit me in for new tires last minute. Very helpful. Wish they were open on weekends

by - Verified Customer February 07, 2017

Just an inspection but friendliness, efficiency were top notch as usual.

by - Verified Customer February 06, 2017

WE have always found Tri-City to be up front and honest about what needs to be done to our vehicles.

by - Verified Customer February 06, 2017

I am new, but so far, things have gone well. They drove me home due to leaving the car to be worked on.

by - Verified Customer February 05, 2017

Will take all my vehicles there and advise anyone else to do the same.

by - Verified Customer February 01, 2017

Excellent work; courteous customer service; a bit pricey, but good quality workmanship.

by - Verified Customer January 31, 2017

Thanks!

by - Verified Customer January 30, 2017

Between Ryan, Tony and Todd, I always feel like I am looked after, taken care of and have everything explained in detail with options. It's a good feeling and I appreciate their professionalism and friendliness.

by - Verified Customer January 24, 2017

Excellent customer service.

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer January 23, 2017

Ken, Tony and everyone at the shop are great to work with...

by - Verified Customer January 22, 2017

It was a great experience and I will be back.

by - Verified Customer January 18, 2017

The serpentine belt was replaced in a professional and timely fashion.

by - Verified Customer January 16, 2017

Always go here for repairs. I have never regretted that decision!

by - Verified Customer January 16, 2017

Great service!

by - Verified Customer January 15, 2017

Took my 50+ year old car in for repairs. They found parts rusted tight and were able to find new parts. Car drives much better as a result.

by - Verified Customer January 12, 2017

Honest and fair!

by - Verified Customer January 11, 2017

Great experience! My car was ready even earlier than promised. Will definitely be returning!

by - Verified Customer January 11, 2017

Great service!

by - Verified Customer January 10, 2017

Excellent Service!

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer January 05, 2017

Always a pleasure doing business with Tri-City Auto!

by - Verified Customer January 03, 2017

I have always got great service at Tri City Auto Care. I recommend a co-worker who now is a customer. I completely trust their advice.

by - Verified Customer January 03, 2017

Everyone has always been super helpful!

by - Verified Customer January 02, 2017

I only deal with people I trust, that's why I go to Tri-City Auto. I've been going to them for over twenty years and have always had good service.

by - Verified Customer January 01, 2017

I will go nowhere else. My home is with Tri-City Auto Care.

by - Verified Customer January 01, 2017

I brought my sons car in for repair as he is a student at Georgia Tech. The check engine light came on while the car was in the shop and it was recommended to have fuel cleaning and reset the computer. Unfortunately, the very next day while driving back to college the light came back on.

by - Verified Customer December 29, 2016

Great job!

by - Verified Customer December 29, 2016

Quick service that was professional.

by - Verified Customer December 28, 2016

Great service!

by - Verified Customer December 28, 2016

I am always pleased with the service you provide.

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer December 28, 2016

It was my first visit and purchase at Tri City and I was very impressed. Thanks guys for everything!

by - Verified Customer December 21, 2016

Wouldn't trust my car to anyone else.

by - Verified Customer December 20, 2016

I liked the work. They let me now about any additional work that needs to be done.

by - Verified Customer December 20, 2016

Quality service personnel, professional staff.

by - Verified Customer December 19, 2016

Great job and excellent skills in service techs.

by - Verified Customer December 18, 2016

They were very friendly, informative and courteous on the phone and in person. I had blown a tire and they installed a brand new one, filled the rest with air and did a multi point inspection within an hour. Work was done within the time quoted for the best price in the area, and I was barely late to work. I will definitely return for any needed work in the future.

by - Verified Customer December 15, 2016

I needed a tire to complete my return to Atlanta. They took me an hour before they closed, even with having to get my matching tire from the warehouse. While there, I observed courteous care of customers in the office and on the phone. The explanations of work needed were quite clear.

by - Verified Customer December 15, 2016

Great service as usual.

by - Verified Customer December 14, 2016

Good.

by - Verified Customer December 13, 2016

I am very satisfied.

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer December 08, 2016

My first time there and I felt they were very upfront with me about the cost of repairs for my car vs. looking for a newer vehicle. Not sure what I will be doing, but I know whenever I need future repairs, I will definitely return!

by - Verified Customer December 07, 2016

Still Very Professional!!

by - Verified Customer December 06, 2016

Very kind people.

by - Verified Customer December 05, 2016

Happy, happy, happy!

by - Verified Customer December 04, 2016

Good.

by - Verified Customer December 01, 2016

I'll be back.

by - Verified Customer November 28, 2016

Excellent service ... Will definitely use Tri City Auto for all my vehicles.

by - Verified Customer November 28, 2016

I have been going to Tri City Auto for years for my car needs and I am ALWAYS happy with the service I receive. I only trust Tri City Auto with my car. Thank you for the wonderful care you give to my family it's very much appreciated. May God forever bless your business and your employees!

by - Verified Customer November 22, 2016

Will continue to go to Tri-City Auto Care and I recommend them to all of my friends.

by - Verified Customer November 21, 2016

Very happy with Tri City Auto Care. Been bringing my cars here for several years and happy to continue doing so!

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer November 21, 2016

Love this place! Trustworthy and reliable.

by - Verified Customer November 21, 2016

The staff was very professional, friendly, helpful and knowledgeable. I have and will continue to recommend Tri City Auto Care!

by - Verified Customer November 20, 2016

These guys are amazing. I took my pickup in for an oil change. The brakes had been 'soft' My wife actually commented that they were not working properly. When they put the truck up on the rack they found the leak. Unfortunately the brake line on that side of the truck requires you to remove the gas tank to replace it. Oh, I should mention that they showed me all of this, I saw everything. I'm not a mechanic but, I have done some basic automotive work. Anyone could see the leak and the issue with the brake line. I told them that my daughter was counting on using the truck the next day for something at her job. They moved heaven and earth - finished the truck that day and my daughter was able to use it the next day. Oh, they also gave me a 'loaner' to drive since mine ended up taking longer to repair than just a simple oil change. Like I said, these guys - Ken and Tony are great will continue to use them for years to come. It's nice to have someone you can trust.

by - Verified Customer November 20, 2016

I went in the shop about 2 hrs before closing I needed brakes an roters they did the job right then and there instead of telling me to come back the next day.

by - Verified Customer November 20, 2016

Pleasantly surprised. This type of clean, thoughtful service is no longer typically available in New York where I come from.

by - Verified Customer November 15, 2016

I will keep coming back.

by - Verified Customer November 13, 2016

My favorite shoe store; just placed four new tires filled with nitrogen on my pick-up truck. Now ready for the NC, Winter. Thanks bobby, Tony and Ken for outstanding work!

by - Verified Customer November 10, 2016

My car was repaired right and on time.The employers were nice and explained everything. I recommend them highly.

by - Verified Customer November 09, 2016

Good work. Very satisfied as always with TRI CITY.

by - Verified Customer November 08, 2016

I enjoyed the experience. I will go there again.

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer November 05, 2016

Everyone there is courteous and very knowledgeable and also very friendly. Makes for a nice visit.

by - Verified Customer November 02, 2016

Courteous, friendly people. Great work.

by - Verified Customer November 02, 2016

I don't know about cars, so I rely on car repair shops to treat me fair and to complete the work that they said they would do, and that I have paid for. I hope I can feel safe in my car.

by - Verified Customer November 02, 2016

Great Job, great price, great people, Large and clean waiting area. No waiting on a walk in 40,000 mile service request. Recommend Highly.

by - Verified Customer October 31, 2016

Much more convenient than trying to arrange dealer service and price/quality is as good or better.

by - Verified Customer September 18, 2016

Good service.

by September 18, 2016

Equipment malfunction but otherwise fine.

by - Verified Customer September 15, 2016

Based on what my wife said, they were very helpful and even pointed out an issue unrelated to the service we were there for. Very thankful for that.

by - Verified Customer September 14, 2016

Always prompt, courteous, and reliable service every visit.

by - Verified Customer September 13, 2016

Tony and staff were responsive, professional and extremely helpful!

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer September 12, 2016

Good.

by - Verified Customer September 11, 2016

Good.

by - Verified Customer September 07, 2016

Always very courteous and Friendly. Review detail of work to be performed before and after service. Excellent customer service.

by - Verified Customer September 06, 2016

Very good experience, I will return.

by September 06, 2016

They were super helpful when my alternator and battery broke. They called me to check and see if it was okay to proceed with certain replacement parts. They also picked me up at work and drove me to pick up my car. Everything was fixed in less than a day!

by - Verified Customer August 31, 2016

Oil was changed and they checked out my brakes. I saved money over AAA and they gave me an accurate brake assessment, couldn't ask for more!

by - Verified Customer August 30, 2016

My daughter and I received prompt and excellent service!

by - Verified Customer July 30, 2013

Over the years, at different locations, we have used his services. He is a friend of the family, is reliable, and honest. Those are rare qualities in the car repair business.

by July 29, 2013

Professional, loaner car, quality, willing to discuss options with clients. More expensive than some others.

by July 25, 2013

I trust them to do what is needed and not charge for what is not needed. I have had good experience with them and seem to be honest. Price is competitive as well. They provide a ride to & from work when dropping off car so make it easy to get work done.

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer July 25, 2013

I've been going to Tri City Auto Care for years. They've always done great work and treated me well.

by July 23, 2013

Easy to get an appointment, they explain what needs to be done. I like reminder emails.

by July 18, 2013

Good honest people.

by - Verified Customer July 12, 2013

Long term customers and always satisfied

by July 11, 2013

The customer service is fantastic and in my experience the mechanics are second to none.

by - Verified Customer July 10, 2013

I was happy with the service. I was happy with the price and happy all the way round.

by - Verified Customer July 10, 2013

We've used them for several years now and have always had good service. They stand behind their work.

by - Verified Customer July 10, 2013

I've always had very good service. I have been treated fairly and was never over charged.

by - Verified Customer July 08, 2013

The owner is my best friend. We have been friends for 35 years and they do good work. They are up front about price and won't sell you anything you don't need.

by - Verified Customer July 02, 2013

I can trust their recommendations for service. And, Tri-City really stands behind their work. I had an unresolved issue with a service, and Tri-City went above and beyond to ensure that the repair was done properly, and my SUV is running very well now. Bottom line is that I can trust them.

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer July 01, 2013

I have excellent customer service there. They tried to work with me as a customer. They are not pushy. Sometimes as a single woman you can get taken advantage of and I don't feel that way there. They try to help me with the best of their ability. I feel really comfortable there.

by - Verified Customer June 30, 2013

Very pleased with the work and the personal attitude that they have. They are very professional with their work.

by - Verified Customer June 30, 2013

I came in unannounced. They fixed my car quickly, and they gave me a lot of options.

by - Verified Customer June 26, 2013

I have always been given good information and they are very honest people.

by - Verified Customer June 25, 2013

I was very happy with the service. I didn't double check prices. I was pleasantly surprised with how fast they were done. It was same day.

by June 25, 2013

I have gone here for years. I trust them to be honest with what's wrong with my vehicles. I have referred my family here and have felt better serviced here versus the dealers or anywhere else

by June 25, 2013

Car returned with cosmetic stains

by - Verified Customer June 24, 2013

They work with you. They help you. They have cars on site that you can rent so you don't have to go to a car rental place.

by - Verified Customer June 24, 2013

He does a fine job. He does it quickly and is friendly. He's a good guy.

by - Verified Customer June 23, 2013

I didn't have an appointment. I happened to look over on the interstate and saw their shop. I told them I was traveling and they took me right in.

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim
by - Verified Customer June 19, 2013

He went out of his way to help us.

9 verified customers did not leave comments but provided these ratings:
by Rachel, Carl, Juanita, Tom, Doug
by Susie
by John, Irene
by Tim

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
95

Tri City Auto Care has been a serving the Durham community since 1989. Ken McCormick is the owner. Our team found this shop to have strong leadership with 2 experienced Service Advisers to address your needs. These 2 are backed up by 4 experienced technicians, 1 is ASE Master Certified, who combine for over 90 years of experience. They attend good quality ongoing automotive training. Tim has invested in the automotive tools and computer diagnostic equipment we would expect to see in a certified shop. They back most repairs with a 24 month/24000 mile warranty for your peace of mind. Shuttle service, loaner vehicles, early bird drop off, and wireless internet services are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Service Guarantee
  • Shuttle
  • Wireless Internet
+ More

AFFILIATIONS

  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Welcome to Tri-City Auto Care where honesty and integrity are the foundation of our business. We have been providing tires and automotive service since 1989. Our experienced staff members have the skills necessary to handle all major and minor repairs on both domestic and foreign vehicles. We look forward to serving you.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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