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Velasco Autocare Center - NAPA

RepairPal Certified Shop in Downey

Velasco Autocare Center - NAPA

51 Verified Reviews
(562) 314-3467
12150 Paramount Blvd
Downey, CA 90242 USA
"They were really helpful. They answered every question that I had."
— Cynthia, a Verified Customer
Hours
Su
Closed
M-S
7:30am to 6:00pm
Auto Repair Experience
  • Edward Espinoza, Manager
  • Established 2013
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 45 Years of Car Repair Experience
Velasco Autocare Center - NAPA Reviews
51 Ratings
Displaying 1 - 15 of 51reviews
Angelina
05/03/19
Verified Customer
Great service. Eduardo explained what my car needed. It was brought back to life. Great customer service
Erick
05/01/19
Verified Customer
Good service, very professional
Brenda
04/22/19
Verified Customer
I've been coming here for over 6 years. I love velascoes. They're Fair and treat you with respect I trust them! Brenda C
Mario
01/29/19
Verified Customer
They were very kind I was afraid they wouldn't understand the simple problem my car had and they explained it to me and fixed it
Venson
01/28/19
Verified Customer
Professional and honest when it came to the repairs my car needed and my ability to pay.
Rhodora
01/11/19
Verified Customer
Everybody is friendly and will not take advantage of anyone.
Robert
12/27/18
Verified Customer
I was charged $300.00 for 2 light bulbs to be installed in the front lights of my car. A week later the light on the left side went out. So I brought it back and they said they had to find a part because the wiring was bad. The guy who runs the shop called looking for a part. He said he would call me back with the price. He hasn't called me, and its been a week.
Emanuel
01/08/19
Verified Customer
My time at Velasco Autocare Center was very good. Their service was very precise and efficient. The price was very competitive and I trust their work.
Anthony
12/11/18
Verified Customer
Excellent Service
Luis
10/01/18
Verified Customer
Very good hard working people I will keep taking my vehicles back
Isaac
10/04/18
Verified Customer
There are amazing people make you feel at home , great work!!
Ninfa
09/14/18
Verified Customer
I will continue to have them take care of my car repairs. They are knowledgeable and courteous and honest.
Maria
08/31/18
Verified Customer
Good experience.
Quispe
06/26/18
Verified Customer
Pesimo
Ryna
05/11/18
Verified Customer
Awesome and friendly customer service!
RepairPal Scorecard
89
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
92
Tools & Equipment
87
Customer Service
83
Customer Amenities
95
Velasco Autocare Center (NAPA) was established in 2013 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features an experienced team led by an ASE certified Master Technician. Repairs performed here can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “fantastic”, “knowledgeable”, “friendly”, and “reliable”. A local shuttle service, rental & loaner cars, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • AAA Member Discount
  • Car Wash
  • Child Friendly
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Open Weekends
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
Map
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What verified customers have to say about Velasco Autocare Center - NAPA
Would recommend to a friend
88%
Car was ready when promised
96%
Did not feel sales pressure
88%
Car was fixed correctly the first time
92%
Customer was treated respectfully
96%
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