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Downey Car Care Center

RepairPal Certified Shop in Downey

Downey Car Care Center

34 Verified Reviews
(562) 362-3349
9536 Firestone Blvd
Downey, CA 90241 USA
"Great!"
— Carlos, a Verified Customer
Hours
Su
8:00am to 4:00pm
M-S
8:00am to 6:00pm
Auto Repair Experience
  • Shawn Fazeli, Manager
  • Established 2012
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 21 Years of Car Repair Experience
Downey Car Care Center Reviews
34 Ratings
Displaying 1 - 15 of 34reviews
Diana
08/18/18
Verified Customer
Other items to be checked according to the list provided for a routine oil change are not being done. Items should not be listed if service techs have no intention of doing them.
Carlos
01/21/18
Verified Customer
Great!
Guadalupe
12/24/17
Verified Customer
Quick and excellent customer service.
Vicente
02/19/18
Verified Customer
Happy!
Marina
05/29/18
Verified Customer
Friendly, Professional and Detailed!
Bernadette
05/26/18
Verified Customer
Staff was friendly and very professional.
Yolanda
02/03/18
Verified Customer
Edgar was very helpful and professional. Thank you!
Christopher
06/03/18
Verified Customer
I came into Downey Car Center because I received a text message saying that I earned a $10 coupon to be used on my next oil change. Not knowing the exact price for an oil change at Downey Car Care Center, I went in expecting to pay around $30 after the coupon was applied. However, when I was going over the details of the oil change, the manager began 'upselling,' and I was told that my car needed a higher quality oil than what I previously asked for. I started to feel pressured, but thankfully, the mechanic who worked on my car told the cashier that my car could, in fact, take the oil I initially asked for. Then, when I got to the checkout (inside the car wash), I was told that the text message I received was only for the higher quality oil and could not be applied for the oil I selected. I was visibly frustrated, so the cashier honored the coupon, but I left Downey Car Center feeling as if the staff had tried to manipulate me. Needless to say, I won't be returning to Downey Car Center for any oil changes. I love the car wash at this facility, but the service center reeks of customer manipulation.
Theresa
04/25/18
Verified Customer
Excellent!
Jose
06/02/18
Verified Customer
I was satisfied with the repairs and professionalism of the staff of Downey car wash/center.
Paulita
04/20/18
Verified Customer
The staff is very professional and nice.
David
03/28/18
Verified Customer
I was just in for an oil change, but they were quick and efficient. The included car wash is a great perk!
George
03/12/18
Verified Customer
I went to the Downey shop which I found on Yelp BTW and as I drove away I really was satisfied with my experience and the work done BUT when I got home that's when my experience started going downhill.. I started to notice motor oil burning smell but I really didn't pay much attention to .. thinking it was residual oil which might have gotten mistakenly spilled unto the block .. but the next day the smell was still there after a short drive and then I started to notice oil on the driveway also. A day later I was able to make it back to the shop and when I got there I explained to them my situation so without further interrogation the tech put it up on the lift to check it out so about an hour or so he came back and gave me my vehicle back and told me it was ok now but when I asked what was wrong with it I was really surprised when he told me when they drained the oil some of it had spilt on to the skid plate under the motor and caused a puddle so they had cleaned it up as best they could and the rest would burn off but when he said that again I was really surprised and concerned about the workmanship to me that's a rookie move both letting it happen and not cleaning it up.. but maybe the guy had somewhere to be or maybe he just had a bad day... But then I started thinking to myself that really falls back on management because aren't they the ones that sign off on the work? And doesn't the fall back on the name and reputation of the shop?? But I do have to say I did enjoy the carwash the first time out. Just as a heads up.. after I went back the 2nd time to get it done right. They didn't even say sorry or even try to take responsibility for the fail the 1st time.
Israel
03/03/18
Verified Customer
I just took my car for oil change and I like to supply my own oil filter and a few times without me noticing they were charging me for it, and I told them the last time I was there because it was the first time I was doing this oil change for my brand new car
David W
12/23/17
Verified Customer
I've been coming here for a while now and I'll continue to come where I get good and professional work.
Schedule an Appointment with Downey Car Care Center
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (562) 362-3349
Need an appointment for today? Call the shop directly at (562) 362-3349
RepairPal Scorecard
91
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
89
Tools & Equipment
93
Customer Service
86
Customer Amenities
93
Downey Car Care Center was established in 2012 and has been providing Downey and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team with an excellent mix of experience, ongoing training, and ASE certifications. They are equipped with brand new tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “professional”, “excellent”, “friendly”, and “helpful”. A local shuttle service, rental & loaner cars, early bird drop off, weekend business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
With more than 30 years of trusted management experience, Downey Hand Car Wash employees are trained and pre-qualified for the care of your car. We only use premium products to give your car the ultimate clean and shine every time and our detailing and oil change technicians are specially trained to pamper your vehicle. Our experienced Quick Lube technicians are trained to give you more than just an oil change but also a preventive maintenance program that enhances the reliability and longevity of your vehicle.There’s no need to spend all day driving to multiple locations… We have a full menu of services which includes 100% Hand Wash, Detailing, Oil Change & Car Maintenance making Downey Hand Car Wash your convenient one stop shop for your car care needs.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Vehicle Detailing
Amenities
  • Car Wash
  • Child Friendly
  • Coffee
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Map
Get Directions to Downey Car Care Center
Schedule an Appointment with Downey Car Care Center
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (562) 362-3349
Need an appointment for today? Call the shop directly at (562) 362-3349
What verified customers have to say about Downey Car Care Center
Would recommend to a friend
78%
Car was ready when promised
84%
Did not feel sales pressure
91%
Car was fixed correctly the first time
88%
Customer was treated respectfully
94%
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