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Gillette Automotive Repair

RepairPal Certified Shop in DeSoto

Gillette Automotive Repair

77 Verified Reviews
(972) 702-7057
1321 E Parkerville Rd
DeSoto, TX 75115 USA
"They give me good service and I have been using them for a number of years."
— John, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:00pm
S
Closed
Auto Repair Experience
  • Linda Gillete, Owner
  • Ray Gillette, Owner
  • Established 1992
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • 40 Years of Car Repair Experience
Gillette Automotive Repair Reviews
77 Ratings
Displaying 1 - 15 of 73reviews
Sophia
05/01/19
Verified Customer
I was not happy that I called 3 days in advance and made an appointment first thing in the morning because I had to work that afternoon and was assured it would be completed in a timely fashion and it was not. I was not happy about the late pickup.
Reply from Gillette Automotive Repair
by Gillette Automotive, May 21, 2019

Dear Sophia, I am very sorry you had a wait. Even though you call 3 days in advance to get work done doesn't always mean I can get to it the very first thing in the morning. The guys may have work from the previous day that didn't get finished and they have to continue on that job until it is done. We always strive to have a vehicle the entire day to assure completion that day. We are very sorry for any inconvenience this may have caused. I thought I got it done before you had to go to work that day.

James
04/23/19
Verified Customer
Great job
Anthony
04/16/19
Verified Customer
Great service
Courtney
04/09/19
Verified Customer
Shop was good told them my problem with vehicle they checked it out called me with what it was and also doubled check to make sure then called with the cause of issue and price before starting the job then fixed car and noticed my problem was no more after driving since work was done so will be going back for more work to be done on my 200+ mile car need it to go more and more miles I believe they will help me keep it going
Joann
04/10/19
Verified Customer
Now just waitng to pass inspection
Claude
03/20/19
Verified Customer
Thought it was great
Max
03/07/19
Verified Customer
Always great business every time big or small!!
Diana
01/30/19
Verified Customer
Mrs.Linda is always eager to find the best price and the right part. The workers are all friendly and knowledgeable in their area of expertise.
Andre
01/02/19
Verified Customer
Great customer service and fair pricing! They got my truck in and out fast! I will be back and recommend Gillette Automotive to all my family and friends!!
Janet
01/02/19
Verified Customer
Staff was friendly and informative!
Douglas
12/26/18
Verified Customer
Very good experience and very friendly staff
Todd
01/01/19
Verified Customer
Linda was very nice and helpful. It was during the holidays so the repair was prolonged with days off and additional repairs authorized while in the shop. It has been running well since returned. My only complaint is how care was not taken to protect my interior from grease and dirt while being serviced. When I picked up the vehicle after hours, there was a large black stain on the driver side of the center console and the matt was stained throughout. I was not happy with that at all, but glad to get car back and running.
Reply from Gillette Automotive Repair
by Gillette Automotive, May 21, 2019

Dear Todd -

I am very sorry your vehicle had a grease spot on your console and mat stain. In the future please let me know if something like this occurs again, so I can get it taken care of immediately. We pride ourselves on happy customers, and work hard to make it happen.

Reginald
01/01/19
Verified Customer
Very courteous and professional team
Sherman
12/27/18
Verified Customer
The staff was friendly and helpful. The work place was organized soptless and open for viewing. This place is a amateur mechanics dream of perfection and streamline service.
Mark
12/10/18
Verified Customer
Great experience. First class quality.
RepairPal Scorecard
93
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
96
Tools & Equipment
93
Customer Service
93
Customer Amenities
91
If you're looking for a family owned shop where you are guaranteed to see the same friendly faces every time you visit, then this is your place. This experienced team has worked together for 10 years, quite rare in today's automotive repair shop. On top of all this, they have two ASE certified technicians and they stand behind their work with a 24,000 Mile, 24 Month warranty. For your convenience they offer an off-hours drop off, and if you're waiting for your car to be serviced, free WiFi.
Details
Message From the Shop
Providing quality car care in DeSoto, TX since 1992. Gillette Automotive Inc. is a family owned business delivering honest and professional automotive repair and maintenance services to the people of DeSoto and surrounding areas. The quality ASE (automotive service excellence) certified technicians at Gillette Automotive Inc. employ today’s latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles. Gillette Automotive Inc. is a certified NAPA AutoCare Center, we are able to provide the benefits of an established national entity while maintaining the personal touch of a family owned business. We understand that your vehicle is a major investment, and that is why we care for each customer’s vehicle as if it were our own. Come by and visit the cleanest and most professional shop in DeSoto, Texas.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Collision Repair & Paint
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Heated Waiting Room
  • Parts/Accessories
  • Senior Discount
  • Service Guarantee
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
  • ASA
  • iATN
Map
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What verified customers have to say about Gillette Automotive Repair
Would recommend to a friend
91%
Car was ready when promised
95%
Did not feel sales pressure
92%
Car was fixed correctly the first time
90%
Customer was treated respectfully
96%
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