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J & R Automotive

RepairPal Certified Shop in Crossville

J & R Automotive

323 Verified Reviews
(931) 431-8432
761 West Ave
Crossville, TN 38555 USA
"Quick and honest service!!"
— John, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 5:00pm
S
Closed
Auto Repair Experience
  • Richard Weis, Owner
  • Established 2001
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • 35 Years of Car Repair Experience
J & R Automotive Reviews
323 Ratings
Displaying 1 - 15 of 317reviews
Bill
01/06/19
Verified Customer
I would return. Having a loaner available was a real help.
Jane
12/19/18
Verified Customer
Work was done efficiently once the correct parts arrived. Wrong parts were either ordered or wrong parts delivered. Delayed repairs by one day. Loaner car was offered but not needed. Completely satisfied with the service received from J & R. Would highly recommend and I will return there for future needs.
Debbie
12/18/18
Verified Customer
They were very informative and helpful.
David
12/26/18
Verified Customer
They got me in and out in a hurry. And did a great job
Jeff
01/02/19
Verified Customer
Great job fast and efficient.
Linda
12/30/18
Verified Customer
Friendly service. Super fast and all around excellent service
Sara
12/11/18
Verified Customer
The staff was friendly& helpful. They contacted me before they did anything & the work was excellent
Jim
12/12/18
Verified Customer
I have been going to J & R for about 5 years now, but have been noticing that they have been suggesting work that didn't seem to be needed. This last time I brought the car in to replace my low beam lights and my fog lights. One fog light was out, but the others were 7 years old and were getting very dim. They questioned why I was replacing all the bulbs. I told them about the dimness. When they finished, they gave me the bulb that was burned out, but not the other three bulbs. I was going up to Illinois the next day. When I used my lights the next night in Illinois, they were as dim as before. I then checked them with a light meter and they read the same as before I brought them in. This and the fact that I did not get the old bulbs back leads me to believe they did not change them out. Also, they suggested I get a new air cleaner since they said it was dirty. I just changed it in early October, so I said no. I checked it when I got home, and it was clean, like new. With this experience and my last visit where I was charged $70 more than I was quoted, I have decided to go find another shop to maintain my cars.
Tyler
11/26/18
Verified Customer
These guys do what they say, and say what they do. They seem to take a repair as a challenge, rather than job security. Their shop is not a junkyard. A little pricey but the service is top notch. Top notch mechanics, and scheduling.
Richard
12/12/18
Verified Customer
The service was good. I would definitely come back for service again.
Brenda
12/10/18
Verified Customer
The staff is very friendly, knowledgeable and professional. I have always been happy with my service at J&R and will certainly use them again in the future.
Johnny
12/10/18
Verified Customer
very thorough and professional, easy to work with. Great bunch of people.
Brenda
12/05/18
Verified Customer
I highly recommend J&R. I use you as an exemplar example of customer service. You treat me as if I was you re only customer. The phone calls and emails to see how well you did speaks volumes.
Edward
12/05/18
Verified Customer
everything was OK.
Ed
12/04/18
Verified Customer
Great people to do business with...will be repeat customers
Schedule an Appointment with J & R Automotive
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (931) 431-8432
Need an appointment for today? Call the shop directly at (931) 431-8432
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
94
Tools & Equipment
97
Customer Service
92
Customer Amenities
93
J & R Automotive was established in 2001 and has been providing Crossville and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team whose commitment to ongoing training and ASE certifications ranks with the best. They are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “professional”, “friendly”, “honest”, “knowledgeable”, and “dependable”. A local shuttle service, rental cars, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.
Details
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Windshield/Glass
Amenities
  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
Map
Get Directions to J & R Automotive
Schedule an Appointment with J & R Automotive
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (931) 431-8432
Need an appointment for today? Call the shop directly at (931) 431-8432
What verified customers have to say about J & R Automotive
Would recommend to a friend
93%
Car was ready when promised
97%
Did not feel sales pressure
95%
Car was fixed correctly the first time
93%
Customer was treated respectfully
97%
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