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Broad & James AutoCare & Towing

RepairPal Certified Shop in Columbus

Broad & James AutoCare & Towing

53 Verified Reviews
(614) 363-3142
4301 E 5th Ave
Columbus, OH 43219 USA
"They've always taken care of any repair that I've ever had. My family uses them and it's very dependable service."
— a Verified Customer
Hours
Su
Closed
M-F
8:00am to 6:00pm
S
Closed
Auto Repair Experience
  • Dan Trainer, Manager
  • Established 1973
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 90 Years of Car Repair Experience
Broad & James AutoCare & Towing Reviews
53 Ratings
Displaying 1 - 15 of 52reviews
Samantha
06/26/18
Verified Customer
I love everything about the oil change, except I would have liked to know the level of the fluids before they were filled up.
Judi
06/21/18
Verified Customer
The repair was handled well. One part was ordered but did not arrive on time, this was why I answered not completed on first visit. No fault of the shop. I will always use and recommend Broad and James for any future repairs. Good honest repair shop.
Theresa
03/13/18
Verified Customer
I would like to say that the tow driver was amazing and kept me calm. I love the repair shop because they openly communicate about everything before doing any work. I have been going to this shop for a few years now and I love the work they do.
Jim
01/04/18
Verified Customer
They took care of me, called me before they did any repairs once they knew what was wrong and what needed to be repaired.
Krystalyn
01/08/18
Verified Customer
Was a very helpful shop that fixed my car when I was away from home!
Gilda
01/03/18
Verified Customer
Flew into Columbus airport and I was stuck. The battery was dead in the hood was frozen shut. The people at the shop went above and beyond the call of duty and worked very hard to get me back on the road so that I would be able to make it home that night because they knew I had a 2 Hour Dr. I just can t say enough for how I was treated and what they did for me
Krista
12/26/17
Verified Customer
Had break work.
John
12/20/17
Verified Customer
Had my front brakes and rotors replaced... They did a great job as always and I will keep coming back..
Tisha
11/20/17
Verified Customer
quick friendly service. reasonable. professional
Beatrice
10/30/17
Verified Customer
I like getting my car worked on there because I know it's going to be good quality work
Freda
10/25/17
Verified Customer
Dan and the mechanic explained and quoted a price that did not change. The new shop is comfortable and closer to my home.
Angela
10/22/17
Verified Customer
I have been a Broad & James customer for more than 20 years, and cannot imagine going anywhere else. Dan Trainor and crew have always come through. There was a problem with this oil change (the car's fault, no one else's), so it took longer. Dan and the nice young man (I failed to get his name, sorry) who did the work each came to the waiting room and apologized (again, no one's fault!), and kept me up to date on the progress. I didn't mind the extra wait, because I knew it would be done right, and for a fair price. Broad and James forever!
John
09/18/17
Verified Customer
The car still starts
Fred
09/07/17
Verified Customer
Pleased with service.
Melanie
08/08/17
Verified Customer
I was really pleased with my visit and will return. I will recommend them
Schedule an Appointment with Broad & James AutoCare & Towing
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (614) 363-3142
Need an appointment for today? Call the shop directly at (614) 363-3142
RepairPal Scorecard
92
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
93
Tools & Equipment
95
Customer Service
96
Customer Amenities
95
Broad & James Auto Care was established in 1973. Dan Trainer, the owner, is an experienced ASE Certified Master Technician with a wide range of experience in the automotive industry. This RepairPal Certified auto shop features an experienced team who combine for over 115 years of industry experience that has been working together an average of over 15 years. This team is equipped with some of the best automotive tools and computer diagnostic equipment that are needed to make professional repairs to your computer controlled vehicles. All work done here is a backed by a 12 month/12,000 mile nationwide warranty. Early Bird Drop off, Saturday hours, and wireless Internet are available for your convenience.
Details
Specialities
  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Coffee
  • Free Estimates
  • Heated Waiting Room
  • Service Guarantee
  • Towing
  • Wireless Internet
Makes We Serve
  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
Affiliations
  • NAPA
Map
Get Directions to Broad & James AutoCare & Towing
Schedule an Appointment with Broad & James AutoCare & Towing
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (614) 363-3142
Need an appointment for today? Call the shop directly at (614) 363-3142
What verified customers have to say about Broad & James AutoCare & Towing
Would recommend to a friend
97%
Did not feel sales pressure
97%
Car was fixed correctly the first time
94%
Customer was treated respectfully
97%
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