Broad & James AutoCare & Towing

(614) 678-5936
48 Verified Reviews

8:00am to 6:00pm


4301 E 5th Ave
Columbus, OH 43219 USA


  • Dan Trainer, Manager
  • Established 1973
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 90 Years of Car Repair Experience

Broad & James AutoCare & Towing Reviews


48 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer January 03, 2018

Flew into Columbus airport and I was stuck. The battery was dead in the hood was frozen shut. The people at the shop went above and beyond the call of duty and worked very hard to get me back on the road so that I would be able to make it home that night because they knew I had a 2 Hour Dr. I just can t say enough for how I was treated and what they did for me

by - Verified Customer December 26, 2017

Had break work.

by - Verified Customer December 20, 2017

Had my front brakes and rotors replaced... They did a great job as always and I will keep coming back..

by - Verified Customer November 20, 2017

quick friendly service. reasonable. professional

by - Verified Customer October 30, 2017

I like getting my car worked on there because I know it's going to be good quality work

by - Verified Customer October 25, 2017

Dan and the mechanic explained and quoted a price that did not change. The new shop is comfortable and closer to my home.

by - Verified Customer October 22, 2017

I have been a Broad & James customer for more than 20 years, and cannot imagine going anywhere else. Dan Trainor and crew have always come through. There was a problem with this oil change (the car's fault, no one else's), so it took longer. Dan and the nice young man (I failed to get his name, sorry) who did the work each came to the waiting room and apologized (again, no one's fault!), and kept me up to date on the progress. I didn't mind the extra wait, because I knew it would be done right, and for a fair price. Broad and James forever!

by - Verified Customer September 18, 2017

The car still starts

by - Verified Customer September 07, 2017

Pleased with service.

by - Verified Customer August 08, 2017

I was really pleased with my visit and will return. I will recommend them

by - Verified Customer July 06, 2017

Great service - easy experience - same day completion!

by - Verified Customer June 28, 2017

Great service!

by - Verified Customer June 15, 2017

It was a great experience during a not so great time. Gave me a tow and also fixed my ride in 2 days. Loved it.

by - Verified Customer May 30, 2017

Great team.

by - Verified Customer May 29, 2017

Pleasant and informative.

1 verified customer did not leave comments but provided this rating:
by Zac
by - Verified Customer May 16, 2017

Broad and James has always done excellent work for a very fair price.

by - Verified Customer May 07, 2017

The power steering reservoir was filled too high!

by - Verified Customer April 05, 2017

They always do an awesome job!

by - Verified Customer March 26, 2017

All employees in the shop are friendly. I like the fact that you are not lied to in order to get you to pay for more services. My car was repaired in a timely manner as always. When I pick up my car it always runs and sounds better. Everything was explained to me. I called and made an appointment because I was hearing a noise coming from the motor. I explained what I was hearing and was told that I would get a call to let me know what the problem was. They certainly took great care of my cars needs. They will remain my go to car repair shop. And yes; I tell my friends about the service.

by - Verified Customer March 20, 2017

Job well done as always.

by - Verified Customer March 13, 2017

I went in for an oil change & tire rotation. Staff was friendly and job was completed timely.

by - Verified Customer February 13, 2017

It was professional, friendly, to-the-point service. I have had work done there several times.

by July 17, 2013

Very pleased with the service.

by July 17, 2013

They've always taken care of any repair that I've ever had. My family uses them and it's very dependable service.

by July 14, 2013

Because Dan and his crew take care of me. I trust them. They do it as swiftly as they can.

1 verified customer did not leave comments but provided this rating:
by Zac
by July 07, 2013

We take all of our cars to Broad and James Auto Care. They're very family oriented and there are very trustworthy people who work there. They don't try and get extra money out of you for stuff you don't need. They do a great job fixing everything and they check things you haven't even asked for at no additional cost.

by July 05, 2013

They did a good job. They seemed pretty honest but their prices seemed a little on the high side. They fixed my problems. I have family members that have gone to them and they gave good reviews. They're reliable.

by June 26, 2013

I don't know. I gave it an 8 because they fixed my car.

by June 24, 2013

Good service in a timely fashion at a good price. Knowledgeable mechanics.

by June 19, 2013

I have been in business with them for years and their hourly is by the minute and everything has been accurate as far as I can tell.

by June 15, 2013

They did a good job for me. I haven't had any problems with it.

by June 13, 2013

It's because I had it quoted at other places and they were able to finish the work in one day at half the cost. They are a locally owned business and that's probably it.

by June 09, 2013

It's really expensive and everyone I know is poor.

by June 06, 2013

They do a good job at their work and they are very honest and open and take care of what needs to be done. I recommend them to everyone I know. I have done that too. I recommended them to my sister and she likes that place too. Their service is quick and fast. I get my car that same day or the next day and I really appreciate that.

by June 02, 2013

The car got right in, got serviced quickly, and there were no problems thereafter with the car.

1 verified customer did not leave comments but provided this rating:
by Zac
by May 29, 2013

They told me the truth. They didn't try to get over on my because I'm a female. He actually quoted me $525 and it ended up only being $464.

by May 24, 2013

I wasn't better explained to, why I was being charged so much.

by May 22, 2013

I'm very pleased with the service they have given me. I've been with them for 7 years now and I've always been pleased.

by May 19, 2013

They treated me real nice and handled the situation with my car in a timely fashion. Professional about everything. Pleasure doing business with them. That's basically what happened.

by May 17, 2013

They took care of me right away. They fixed the problem with the car.

by May 10, 2013

My car is still not fixed properly. I'm still experiencing the same problem I was when I took it there in March.

by May 05, 2013

They were pretty nice and got everything done in a timely manner. They didn't charge me a lot.

by May 03, 2013

They were very fast about taking care of my vehicle and I was very proud of the time frame they did it in. They took good care of me. The work they did was very satisfactory and very fast.

by May 01, 2013

It's good. I like it. I've never had a problem with them.

by April 29, 2013

They did an excellent job with great customer service. Reasonable price.

1 verified customer did not leave comments but provided this rating:
by Zac
by April 25, 2013

I just went up there and asked if they could do the work and they did. As a matter of fact, I would take my car back there again. They will be doing the work on my cars from now on.

by April 24, 2013

They're quick, accurate, and they know how to do it.

1 verified customer did not leave comments but provided this rating:
by Zac

RepairPal Scorecard


Broad & James Auto Care was established in 1973. Dan Trainer, the owner, is an experienced ASE Certified Master Technician with a wide range of experience in the automotive industry. This RepairPal Certified auto shop features an experienced team who combine for over 115 years of industry experience that has been working together an average of over 15 years. This team is equipped with some of the best automotive tools and computer diagnostic equipment that are needed to make professional repairs to your computer controlled vehicles. All work done here is a backed by a 12 month/12,000 mile nationwide warranty. Early Bird Drop off, Saturday hours, and wireless Internet are available for your convenience.



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  • Muffler & Exhaust
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  • Tire Sales/Repair
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  • Free Estimates
  • Heated Waiting Room
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  • Towing


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