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Express Auto Repair & Engine Exchange - Montebello Lane

(719) 419-8029
113 Verified Reviews
info@expressengineexchange.com

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:30pm
S
Closed

ADDRESS

5360 Montebello Ln
Colorado Springs, CO 80918 USA

AUTO REPAIR EXPERIENCE

  • Rick Meadows, Owner
  • Established 2005
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 10 Years of Car Repair Experience

Express Auto Repair & Engine Exchange - Montebello Lane Reviews

OVERALL RATING

113 Verified Reviews
5 stars
(75)
4 stars
(24)
3 stars
(8)
2 stars
(2)
1 star
(4)
by - Verified Customer January 04, 2018

On a snowy day I turned onto a side street and my car slid out of control and jumped the curb causing damage to my steering operation. After reading many reviews of different repair shops in Colorado Springs, I decided to use Express Auto Repair at 5360 Montebello. It turned out my car needed a replacement front knee assembly, struts, underside engine cover and a four wheel alignment. I feel Jim Dembiczak was very easy and courteous to work with. The shop was fair and honest. They worked well with my insurance company and carefully checked for any other possible damage from the accident. I am very satisfied with my experience in working with them and the results.

by - Verified Customer January 01, 2018

Very professional and took the time to listen to the issues I had.

by - Verified Customer December 28, 2017

Was a return customer after having repairs done at this shop on a different vehicle. Returned to have this different repair because the previous repair was completed as promised and I felt the cost was fair. The previous repair and this new repair we both good experiences. The shop and their staff was professional, quick, explanatory, and repairs done correctly without further issue. I will be a repeat customer for future work most of all because as I feel the shop is honest.

by - Verified Customer November 26, 2017

Good work, good price

by - Verified Customer November 21, 2017

The repair needed was to fix wires that have been chewed through by rodents. I ve had this repair done twice before and it always cost half as much as what was charged by this shop.

Reply from Express Auto Repair & Engine Exchange - Montebello Lane – by rickm0023 December 08, 2017

Robin, rodent repairs are never the same, rarely the same location/same amount of damage, different type of rodents, rodent hunger, etc. and with soooo many factors, to compare with what happened last time is not fair at all. We always charge fairly and correctly and look to keep customers for the long haul and not just a one time thing and to do that, a business has to be fair and honest and we feel we definitely were.

by - Verified Customer November 16, 2017

Customer service is warm and welcoming. Make guests feel comfortable and at ease waiting for car while it being serviced.

by - Verified Customer November 16, 2017

Great shop. Looked for a while in town but feel Jim and his staff are very honest.

by - Verified Customer November 13, 2017

Excellent car and customer service! One of the more positive experiences at an auto repair shop. Highly Recommended!

by - Verified Customer November 12, 2017

Everything was done very professionally and they were very honest about what needed to be done with my car. Overall great experience!

by - Verified Customer November 08, 2017

I was very happy with the service over all

by - Verified Customer October 29, 2017

They took my car at the last minute and had it back and running again, same day. Fair price.

by - Verified Customer October 18, 2017

Excellent work, excellent service. Excellent all around.

by - Verified Customer September 07, 2017

We've used Express Auto many times since 2013. Always courteous, always quick, always good work, and a better price than competitors.

by - Verified Customer September 05, 2017

This was a great experience.

by - Verified Customer September 04, 2017

These guys are awesome!

1 verified customer did not leave comments but provided this rating:
by Logan
by - Verified Customer September 04, 2017

Very friendly and professional.

by - Verified Customer August 31, 2017

Great service, great price!

by - Verified Customer August 29, 2017

Jim was professional in every way.

by - Verified Customer August 29, 2017

This was the best experience I've had with an auto repair shop in YEARS!! Very straight forward

by - Verified Customer August 24, 2017

Excellent Service

by - Verified Customer August 17, 2017

my camper van that I lived in broke down and they prioritized it so that I could get back to living in it ASAP!

by - Verified Customer August 06, 2017

Great experience

by - Verified Customer July 30, 2017

I was helped the same day and they did a great job

by - Verified Customer July 10, 2017

Another great experience with Express Auto Repair! They diagnosed the issues on my car quickly, and even though I did not choose to have all repairs done, they responded courteously and without the sales pressure that I am used to from auto repair shops. I am thankful to have found this shop so that I can trust that my repairs will be handled professionally and with honesty.

by - Verified Customer July 09, 2017

Great service!

1 verified customer did not leave comments but provided this rating:
by Logan
by - Verified Customer July 05, 2017

good job.

by - Verified Customer July 02, 2017

on-time and good work

by - Verified Customer June 29, 2017

I was pleased with my experience

by - Verified Customer June 28, 2017

Always have a great experience here.

by - Verified Customer June 27, 2017

This repair shop is the greatest! Jim is so friendly, respectful & trustworthy. I appreciated his expertise & detailed explanations of the recommended maintenance work for my Toyota. I will definitely be trusting all of my auto maintenance & repairs to Express Auto Repair. I will also be recommending them! Thank you! You are greatly appreciated!
- Donna S

by - Verified Customer June 25, 2017

They're great.

by - Verified Customer June 19, 2017

Very reputable shop

by - Verified Customer June 12, 2017

Excellent customer service, repair done well, reasonably priced. Will definitely use Express
Auto in the future.

by - Verified Customer March 21, 2017

I had tires and brakes done. Work was completed within the same day. I was very pleased with the experience.

Reply from Express Auto Repair & Engine Exchange - Montebello Lane – by rickm0023 April 03, 2017

Thank you

by - Verified Customer March 20, 2017

I went in for an oil change and was told the brake fluid hoses needed changing. Since I had been told that several different times; they had never been changed; and the car has 250,000 miles, I thought it was a reasonable finding. They paid for Uber to take me home while I waited and had the car ready promptly that same day.

Reply from Express Auto Repair & Engine Exchange - Montebello Lane – by rickm0023 April 04, 2017

Thanks you Susan

1 verified customer did not leave comments but provided this rating:
by Logan
by - Verified Customer March 01, 2017

Overall satisfied. Work took a little longer than originally quoted, but that was somewhat anticipated given the work required.

Reply from Express Auto Repair & Engine Exchange - Montebello Lane – by rickm0023 March 18, 2017

Sorry it took longer than expected we just wanted to make sure everything was perfect before delivery. We will try an do better next time.

by - Verified Customer February 28, 2017

It was good

by - Verified Customer February 27, 2017

Excellent customer service.

Reply from Express Auto Repair & Engine Exchange - Montebello Lane – by rickm0023 March 08, 2017

Thank you Matt

by - Verified Customer February 21, 2017

Great friendly service!

Reply from Express Auto Repair & Engine Exchange - Montebello Lane – by rickm0023 March 03, 2017

Thank you

by - Verified Customer February 20, 2017

Great experience.

Reply from Express Auto Repair & Engine Exchange - Montebello Lane – by rickm0023 March 03, 2017

Thank you

by - Verified Customer February 19, 2017

GREAT

Reply from Express Auto Repair & Engine Exchange - Montebello Lane – by rickm0023 March 21, 2017

Thank you

by - Verified Customer February 19, 2017

I really appreciated the free temporary fix before being able to make it back for the permanent fix. I appreciate companies seek customer feedback.

by - Verified Customer February 16, 2017

Very affordable prices.

Reply from Express Auto Repair & Engine Exchange - Montebello Lane – by rickm0023 April 04, 2017

Thanks for your input Yolanda

by - Verified Customer February 16, 2017

I was extremely pleased with the work Jim and his guys did on my truck.

Reply from Express Auto Repair & Engine Exchange - Montebello Lane – by rickm0023 February 28, 2017

Thank you

by - Verified Customer February 08, 2017

Very nice

1 verified customer did not leave comments but provided this rating:
by Logan
by - Verified Customer February 06, 2017

Very friendly. They don't try to sell you unnecessary repairs. They showed me everything they replaced prior to and after to show how worn etc. Great place!!!!

Reply from Express Auto Repair & Engine Exchange - Montebello Lane – by rickm0023 February 23, 2017

Thank you

by - Verified Customer January 23, 2017

I felt a little pressured by the $90 diagnostics considering we knew what the problem was ahead of time and if we went with another shop we would lose this money.

Reply from Express Auto Repair & Engine Exchange - Montebello Lane – by rickm0023 February 10, 2017

We do have a standard diagnostic fee as with most shops and dealerships.Our fee is only $89.95(some places charge as much as $129.95). We do waive the fee such as in your case if you do the repair work with us. No other shop or dealership offers that.

by - Verified Customer January 17, 2017

They did a good job, and Jim is a real professional,

Reply from Express Auto Repair & Engine Exchange - Montebello Lane – by rickm0023 February 23, 2017

Thank you

by - Verified Customer January 16, 2017

I needed a lot of my rear end driver side repaired and replaced from a curb. They were able to work with my insurance, get me a competitive rate, fix my car in a timely manner, and when I brought it in last minute they got me to work on time and had the best customer service out of any shop in the springs I've gone to. I highly recommend the express auto team, they have some of the best customer service in town and I haven't had any problems with my rear end so the repairs stand for themselves!

by - Verified Customer January 12, 2017

Great customer service. Quality and reliable work.

by - Verified Customer January 09, 2017

Express Auto is my preferred auto repair shop. Their customer service is probably the best I have seen. The shop has always genuinely cared about my vehicle.

by - Verified Customer January 08, 2017

Bring my business fleet for all repairs. I feel I can trust their services

by - Verified Customer January 04, 2017

Great experience...honest and respectful!

by - Verified Customer January 03, 2017

Great job, very fast.

by - Verified Customer December 22, 2016

Friendly, straightforward work. Advised on needed maintenance with no pressure.

1 verified customer did not leave comments but provided this rating:
by Logan
by - Verified Customer December 22, 2016

Did a great job!

by - Verified Customer December 18, 2016

Good

by - Verified Customer December 14, 2016

Overall great experience.

by - Verified Customer December 12, 2016

Excellent service as always.

by - Verified Customer December 08, 2016

Excellent shop and very female friendly, they don't treat you like you're a dumb girl just because you're a woman, and try to take advantage of you like other shops. The owner was so warm yet professional, addressed all my concerns and my car was good as new when they were done, definitely will recommend and come back if I have any other car issues. Thank you so much Rick!

by - Verified Customer December 08, 2016

Friendly place.

by - Verified Customer December 07, 2016

Excellent work done on my Jeep. I will be back.

by - Verified Customer December 07, 2016

Very satisfied with the customer service at Express Auto Repair Montebello Lane.

by - Verified Customer December 06, 2016

The shop was available to fix my car on short notice. The repair was done in time for me to get back to my day quickly. The staff was friendly as expected based upon previous experience.

by - Verified Customer November 27, 2016

My water pump failed, but it was still under warranty. Thank God for Napa's honesty. I appreciate Rick and his team!

1 verified customer did not leave comments but provided this rating:
by Logan
by - Verified Customer November 15, 2016

Job done quick and fair price.

by - Verified Customer November 15, 2016

My only disappointment is that the shop said they would call around for a part and never followed up.

by - Verified Customer November 10, 2016

They were excellent and professional would recommend them to anyone needing great service.

by - Verified Customer November 07, 2016

On time and proper work.

by - Verified Customer November 07, 2016

Always excellent service, right stuff on time.

by - Verified Customer November 06, 2016

Honest, friendly and great service.

by - Verified Customer September 16, 2016

Shop's parking lot was difficult to navigate. Had turn signal repaired, and afterwards, had to fix lever assembly because it was not put back together properly.

by - Verified Customer September 15, 2016

Since I only go in for oil change every 3000 miles which in my case is once a year I must say they do very good work.

by - Verified Customer September 15, 2016

Wonderful!

by - Verified Customer September 14, 2016

All I needed them to do was reset the error codes. They went through and made sure all the sensor were accurately reporting and what not. This they did without additional charge.

1 verified customer did not leave comments but provided this rating:
by Logan
by - Verified Customer September 11, 2016

This shop has had my car since 2 Sept. They got a pre-owned transmission to replace mine. It turned out to be a lemon as a few of the seals were faulty. As it turned out, these seels were no longer manufactured; so instead of ordering another better transmission this mechanic kept trying to get non-existing seels to replace the defective ones. His lame excuses were frustrating. Instead of making the right decision to replace the faulty transmission he blamed everyone else for the lack of finding the seels. I wouldn't recommend the north center of this business to my worst enemy.

by - Verified Customer September 09, 2016

The guys here are extremely helpful and polite. Highly recommend!

by - Verified Customer September 09, 2016

Rick is very accommodating,professional and straightforward. This establishment also informs each customer of any recalls pertaining to their vehicles as well as what general maintenance is suggested so the customer is kept up to date on their vehicles requirements. I've had two of our vehicles serviced here and am very satisfied. I will be a return customer.

by - Verified Customer August 26, 2015

I found their prices to be very competetive, plus they honor NAPA's 10% off card since they use NAPA parts. This is the only shop I have ever found that gaurantees both the part AND THE LABOR for the expected life of the part, or in many cases, the life of the vehicle. I had a radiator start to leak on me once and because they had installed it, they replaced it completely free, no questions asked. That gives me great peace of mind. I've been to dozens of shops in the Springs, but thee guys are simply the best.

by - Verified Customer August 25, 2015

Excellent service.

by - Verified Customer August 23, 2015

Quick service, got us in right away, and cheapest cost.

by - Verified Customer August 23, 2015

Great customer service.

by - Verified Customer August 21, 2015

They were nice. They didn't charge for diagnostics. They helped us develop a plan of attack regarding maintenance. They advised us that we could drive the car for a bit and didn't need to make the repairs immediately. They pointed us to a discount coupon.

by August 21, 2015

They did an oil change and looked at air filter. I was going on a trip and during the drive my engine malfunction light came on so I stopped and looked at the engine. They had not placed the air-filter housing back on the carburetor correctly and it was sucking a lot of air. I spent about 10-15 minutes placing it on correctly myself. After I did the malfunction light went out. This type of service does not build trust in them handling any repairs or service.

by - Verified Customer August 20, 2015

Not sure that they did everything that was advertised. I think it'd be great for customers to receive a verbal review of what was done.

1 verified customer did not leave comments but provided this rating:
by Logan
by - Verified Customer August 19, 2015

Great customer service.

by - Verified Customer August 16, 2015

Great service, friendly atmosphere.

by - Verified Customer August 14, 2015

Staff were very friendly. We were told what was going to be done to the car. Work was fast.

by - Verified Customer August 14, 2015

They were very friendly. Just a few minor things they need to work on, like making sure all services charged for were done.

by - Verified Customer August 12, 2015

Great job - very quick and correct!

by - Verified Customer August 12, 2015

Rick and the guys at Montebello Ln did a great job in getting our car fixed and finally running smoothly.

by - Verified Customer August 09, 2015

They are awesome and very friendly

by - Verified Customer August 04, 2015

Very helpful and honest. Tried to make the price as low as possible, while giving me all the information I needed.

by - Verified Customer August 02, 2015

We received good communication and good quality service. Felt as though they care about what they do.

by - Verified Customer July 31, 2015

Wonderful experience, very helpful.

1 verified customer did not leave comments but provided this rating:
by Logan
by - Verified Customer July 30, 2015

The history we have is very positive.

by July 29, 2015

Fast.

by - Verified Customer July 29, 2015

They are always awesome and treat us incredible!

by - Verified Customer July 23, 2015

Professional and quick service. No issues since appointment.

by - Verified Customer July 20, 2015

Fast easy service. Friendly, knowledgeable staff.

by - Verified Customer July 19, 2015

Very Courteous and professional.

by - Verified Customer July 10, 2015

Because Lori and Bernard went above and beyond as far as professionalism, attention to detail and customer service are concerned when I recently got service at their Montebello location in North Colorado Springs.

by - Verified Customer July 05, 2015

They did a good job of pointing out a pending problem. Unfortunately, I had a transmission failure this past week, and my car is being serviced at the dealership. So I don't really know all you can do to earn that 10.

by - Verified Customer June 29, 2015

They did a great job! My car was taken care of and they checked it out to make sure everything was running well!

by - Verified Customer June 26, 2015

The shop was quick and friendly and reasonably priced.

1 verified customer did not leave comments but provided this rating:
by Logan
by - Verified Customer June 25, 2015

Great repair shop, good reviews and great service!!!!!!

by - Verified Customer June 18, 2015

The staff was so friendly and went above & beyond to make me feel welcomed and at home.

by - Verified Customer June 12, 2015

You did a great job.

by - Verified Customer June 05, 2015

Very Slow service...Did not have the part on hand, failed to share that info. Just made me wait.

by - Verified Customer June 02, 2015

It was good service and was satisfied, but I don't know that there was anything that really wowed me above another provider.

by - Verified Customer May 27, 2015

I am very pleased with the work they did and the time spent in doing the work.

by - Verified Customer May 17, 2015

Professional, knowledgeable, accountable and competent.

1 verified customer did not leave comments but provided this rating:
by Logan

RepairPal Scorecard
90
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
92
TOOLS & EQUIPMENT
78
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
93

Express Auto Repair & Engine Exchange works hard to set itself apart from other automotive shops in many ways; they strive to repair your vehicle right the first time, and they believe in providing many customer conveniences, including shuttle service, Saturday availability and a early bird drop off to make your visit easier. This team of professionals has been providing good quality automotive repair since 2005. They have the training and automotive tools and computer diagnostic equipment to help ensure their goal of providing high quality repair is achieved. Their work is backed by a lifetime, unlimited mileage warranty for your peace of mind. Recent customers describe this RepairPal Certified team as “accountable”, “knowledgeable”, “trustworthy”, “friendly”, and “incredible”!


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • NAPA
  • iATN

MESSAGE FROM THE SHOP

CALL NOW AND SAVE TIME & MONEY!
COMPLETE AUTO REPAIR & SERVICE

Express Auto Repair is an ASE certified auto repair center. We are able to provide the benefits of an established national entity while maintaining the personal touch of a family owned business. We understand that your vehicle is a major investment, and that is why we care for each customer's vehicle as if it were our own. Call today! 719-358-9109

We offer Exclusive 36 Month, 36,000 mile Parts & Labor Warranty and Auto Repair financing Available. Free Diagnostics with Repairs, Free Towing with qualified Repairs, Free Shuttle Service, loaner car's available.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Express Auto Repair & Engine Exchange - Montebello Lane
I was stuck in snow when I ran out of gas....
I agree, could be a broken axle or a problem with transmission. Please contact one of our shops closest to you. We offer free towing and diagnostic with repair.

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