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Hacker Automotive Group

(513) 817-0953
23 Verified Reviews

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 6:00pm
S
Closed

ADDRESS

3555 Red Bank Rd
Cincinnati, OH 45227 USA

AUTO REPAIR EXPERIENCE

  • Greg & Tammy Hacker, Owners
  • Established 2011
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 28 Years of Car Repair Experience

Hacker Automotive Group Reviews

OVERALL RATING

23 Verified Reviews
5 stars
(14)
4 stars
(4)
3 stars
(3)
2 stars
(2)
1 star
(0)
by - Verified Customer January 04, 2016

Honest, straight forward professionals. Tammy is a gem of a person. Extremely accommodating to ALL your needs and concerns. Excellent service and they don't sell you anything you don't truly need.

by - Verified Customer December 07, 2015

Convenient, friendly, good work, good prices.

by - Verified Customer November 16, 2015

Hacker is the best auto service shop.

by - Verified Customer November 09, 2015

Wonderful people and they fix it right the first time. I've never had to return my car for a repeat repair.

by - Verified Customer November 03, 2015

A family-run, personable, efficient shop - what's not to like?

by - Verified Customer October 28, 2015

Excellent work.

by October 26, 2015

Great service and personal attention.

by October 11, 2015

Good people. Quick service. Fair pricing.

by - Verified Customer September 30, 2015

Excellent service!

by - Verified Customer September 13, 2015

Very trustworthy, good people.

by - Verified Customer September 03, 2015

Friendly, excellent work. Good explanation of what work was done and what will need to be done. I trust them.

by - Verified Customer August 31, 2015

Great service combined with great customer service. They have consistently gone above and beyond what I expected.

by - Verified Customer August 19, 2015

Great service.

by - Verified Customer August 16, 2015

Outstanding service and quality.

by August 12, 2015

Great service.

by - Verified Customer August 07, 2015

They always go the extra mile and make repairs and recommendations to save on costs.

by - Verified Customer July 24, 2015

Great personality of the owners and attention to detail.

by - Verified Customer July 15, 2015

Great customer service.

by - Verified Customer July 13, 2015

They are an honest shop and corrected the problem.

by - Verified Customer July 08, 2015

They are friendly and do quality work in a timely manner.

by July 05, 2015

Very high pricing for common work.

by June 07, 2015

I like the care shown towards the client.

by - Verified Customer May 26, 2015

I like their friendliness and they give off the impression they can be trusted. I really liked that the mechanic (Greg) took me back to the shop and showed me what was a problem, when something else might be a problem, and explained what all of it is affected or how it will be impacted. Their estimating is poor: they believe a 10% increase in actual cost increase over the quote is acceptable; obviously their statement that they 'know' this car is inaccurate, especially obvious since they apparently quoted me for the wrong engine size (v6 vs v8); I'm also a bit disappointed they believe a $50 battery install fee is appropriate, as all is needed is the removal of the terminals, pull out, put in, and reconnect terminals - I figured I'd save myself 5 minutes and let them do it since I would be purchasing it from them anyways. Their timeliness is poor: it took them 8 days to complete a 2 day job - I was put on the backburner because I was going to be out of town for 3 days; however, that doesn't mean don't work on it because stuff comes up; I understand they were down one mechanic and I can understand an extra day or so but a week is not acceptable. I don't know that I trust the quality of their work and/or parts used: I have had issues with two (control arm bushings and oil gasket cover) of four items they addressed within 1.5 years/10k miles. They offer to look at it; however, it is inconvenient since I don't live in the area anymore (despite 3 other mechanics suggesting the parts are bad they won't take their word). Overall, I like who they are as people. I (and my family/friends) are not going back.


RepairPal Scorecard
91
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
83
CUSTOMER SERVICE
92
CUSTOMER AMENITIES
93

Hacker Automotive Group is a family owned and operated business that has been proudly serving the Cincinnati area since 2011. The commitment of the team at this RepairPal Certified shop to ongoing training and ASE certifications ranks with the best. They are well equipped to perform repairs ranging minor and major mechanical repairs, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a 24-month / 24,000-mile warranty for your peace of mind. Recent customers described this shop to us as, "friendly", "outstanding", "wonderful", "honest", and "professional". A local shuttle service, rental & loaner vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts

AMENITIES

  • Child Friendly
  • Early Bird Dropoff
  • Loaner Car
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • ASA
  • Bosch Service Network
  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • FIAT
  • Honda
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Kia
  • Land Rover
  • Lexus
  • Mazda
  • Mercedes-Benz
  • Mini
  • Mitsubishi
  • Nissan
  • Porsche
  • Saab
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

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