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Automotive Authority

(757) 279-7343
108 Verified Reviews
automotiveauthority@yahoo.com

HOURS
07:30
17:00
http://purl.org/goodrelations/v1#Monday
07:30
17:00
http://purl.org/goodrelations/v1#Tuesday
07:30
17:00
http://purl.org/goodrelations/v1#Wednesday
07:30
17:00
http://purl.org/goodrelations/v1#Thursday
07:30
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:00pm
S
Closed

ADDRESS

3934 Holland Blvd
Ste C
Chesapeake, VA 23323 USA

AUTO REPAIR EXPERIENCE

  • Stephen Bergen, Owner
  • Established 2004
  • 5 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 69 Years of Car Repair Experience

Automotive Authority Reviews

OVERALL RATING

108 Verified Reviews
5 stars
(91)
4 stars
(15)
3 stars
(2)
2 stars
(0)
1 star
(0)
by - Verified Customer January 02, 2018

Thank You for being there.

by - Verified Customer December 17, 2017

Great customer service and friendly staff!

by - Verified Customer December 12, 2017

On very short notice promptly performed an alignment and oil change while I waited. Very pleased with the courteous, professional service from a trust worthy business.

by - Verified Customer December 12, 2017

Special thanks to Automotive Authority for working me in to their schedule and getting my 28FT car hauler inspected.

by - Verified Customer December 03, 2017

Scheduling my other vehicle for a tune and tires next.

by - Verified Customer November 29, 2017

Inspection

by - Verified Customer November 27, 2017

I really feel I can trust the work done at Automotive Authority

by - Verified Customer November 19, 2017

They did an outstanding job

by - Verified Customer November 16, 2017

Inspection

by - Verified Customer November 01, 2017

Been going here for inspections for years. Love them, in and out

by - Verified Customer November 01, 2017

Thank you.

by - Verified Customer October 31, 2017

Thanks for your service, nice folks at the shop

by - Verified Customer October 31, 2017

Great place

by - Verified Customer October 30, 2017

this shop is the best. and the people to.

by - Verified Customer October 26, 2017

Friendly atmosphere.

2 verified customers did not leave comments but provided these ratings:
by James
by Tommy
by - Verified Customer October 22, 2017

Great service!

by - Verified Customer October 22, 2017

Very

by - Verified Customer October 19, 2017

I've been a repeat customer for years. I won't go anywhere else. The ladies up front, are awesome. Everyone at the shop is. Friendly almost like one of those mom and pop country stores. They normally remember who you are once you've come there. Wonderful place to go.

by - Verified Customer October 19, 2017

Great

by - Verified Customer October 12, 2017

HAD INSPECTION DONE. IN AND OUT!!

by - Verified Customer October 10, 2017

Great and friendly staff

by - Verified Customer October 01, 2017

I have been taking my vehicles to Automotive Authority for years. I feel confident in their workmanship and their friendly customer service.

by - Verified Customer September 28, 2017

Steve and his crew are very professional. They kept me updated in a timely manner of the progress of the work being conducted on my truck. I will definitely be bring my vehicles back for all my automotive needs.

by - Verified Customer September 25, 2017

Your facility came highly recommended and we loved the atmosphere. we plan to use your facility for all of our vehicles. Thank you!!!!

by - Verified Customer September 20, 2017

Great service and amazing experience.

2 verified customers did not leave comments but provided these ratings:
by James
by Tommy
by - Verified Customer September 20, 2017

Great experience as always

by - Verified Customer September 20, 2017

I have always used Automotive Authority for my repairs, inspections, etc. Steve and his staff are always prompt, friendly and very knowledgeable. It's even more important to have a repair place you can trust. Highly recommended, 5 stars.

by - Verified Customer September 17, 2017

Outstanding

by - Verified Customer September 10, 2017

Satisfied

by - Verified Customer August 27, 2017

The service at Automatic Authority is very professional. The staff is very friendly and helpful.

by - Verified Customer August 27, 2017

Had an alignment done turned in at 7:30 and was called by 8:30. Great timing with this job

by - Verified Customer August 24, 2017

Great customer service and got my work done quickly!

by - Verified Customer August 21, 2017

Super friendly and got the job done very fast and perfect.

by - Verified Customer August 21, 2017

My car was finished much quicker then I expected.

by - Verified Customer August 13, 2017

Great service. In and out

2 verified customers did not leave comments but provided these ratings:
by James
by Tommy
by - Verified Customer August 06, 2017

Great mom and pop shop.

by - Verified Customer August 02, 2017

Automotive Authority is my number one go to mechanics. I wouldn't go anywhere else to have my vehicles serviced

by - Verified Customer July 30, 2017

Superb Service! Very hospitable establishment

by - Verified Customer July 27, 2017

Thank you

by - Verified Customer July 26, 2017

I was pleased with the quality of service and will definitely return.

by - Verified Customer July 25, 2017

The staff was courteous and very professional.

by - Verified Customer July 23, 2017

Great place to take a car to get fixed staff knows what they are doing, I will be coming back for all future repair work.

by - Verified Customer July 20, 2017

great experience

by - Verified Customer July 19, 2017

My cars were inspected. Very quick work and delivered back to me early.

by - Verified Customer July 19, 2017

Excellent service every time!

2 verified customers did not leave comments but provided these ratings:
by James
by Tommy
by - Verified Customer July 19, 2017

Service was great and they did exactly as asked. Would definitely come here again.

by - Verified Customer July 11, 2017

I had my inspection and oil change done by Automotive Authority a few weeks ago. I recently noticed an oil leak and took it back to have it checked. They called me to say that the washer around the oil plug had caused the leak. Washers wear out under normal conditions and I fully expected to pay for the repair but when I picked up the vehicle they had performed the work at no charge. The staff are always pleasant and courteous.

by - Verified Customer July 04, 2017

Transmission cooling line replaced but still have a small leak.

by - Verified Customer July 02, 2017

SERVICE WAS PROMPT, COURTEOUS AND THE JOB WAS DONE CORRECTLY

by - Verified Customer June 28, 2017

Very accommodating and understanding. Much appreciated.

by - Verified Customer June 27, 2017

Always a good experience.

by - Verified Customer June 26, 2017

I had a good experience.

by - Verified Customer June 22, 2017

Very pleased with customer service and work performed. Will continue to have my car serviced at this location.

by - Verified Customer June 22, 2017

It was a good experience.

by - Verified Customer June 20, 2017

The service is always prompt, thorough, and never outrageously expensive. I had my travel trailer inspected and they were quick and friendly as always. I will be back next time I need automotive service.

2 verified customers did not leave comments but provided these ratings:
by James
by Tommy
by - Verified Customer June 14, 2017

I've been taking my car to this location for about a year now and I have always been completely satisfied with the work that they've done and the way that the staff has treated me. I definitely recommend them.

by - Verified Customer June 14, 2017

We are still experiencing the same problem that we brought the car in for.

by - Verified Customer June 12, 2017

Awesome integrity...I really admire the honesty in their diagnosis along with the fairness in their price quotes.

by - Verified Customer June 07, 2017

Best service.

by - Verified Customer June 05, 2017

Very friendly people and great prices. I was very pleased with my visit there.

by - Verified Customer May 31, 2017

Pleasant and very quick to get me in and out after a long night shift.

by - Verified Customer May 31, 2017

Great Job!

by - Verified Customer May 29, 2017

From the moment I walked into the door everything was excellent!!!

by - Verified Customer May 23, 2017

Automotive Authority has always treated me with respect and did so again this visit. I wouldn't trust any of my vehicles with anyone else. Thanks!

by - Verified Customer May 21, 2017

Good shop, I have been going to for years. I went in to get an alignment after replacing tie rods. Iwas informed my ball joints were bad and the tech showed me the play in them while on the lift. A real stand up shop.

2 verified customers did not leave comments but provided these ratings:
by James
by Tommy
by - Verified Customer May 15, 2017

Great shop to get your car serviced.

by - Verified Customer May 10, 2017

Very helpful--helped with other needed repairs.

by - Verified Customer May 08, 2017

Automotive authority is the only place I trust to get the job done correct without price gauging or belittling me throughout the process. I tell everyone about how awesome you guys are!

by - Verified Customer May 01, 2017

Good.

by - Verified Customer April 30, 2017

Excellent job done within time frame expected.

by - Verified Customer April 30, 2017

great.

by - Verified Customer April 27, 2017

Took vehicle in for inspection & oil change. No issues.

by - Verified Customer April 27, 2017

Outstanding job performance.

by - Verified Customer April 25, 2017

Good work, good service, friendly staff. I just wish the shop was closer to home!

by - Verified Customer April 23, 2017

Good shop.

2 verified customers did not leave comments but provided these ratings:
by James
by Tommy
by - Verified Customer April 23, 2017

The counter and shop personal were polite and caring.

by - Verified Customer April 18, 2017

Best service experience ever.

by - Verified Customer April 18, 2017

Great service prompt and fair.

by - Verified Customer April 17, 2017

Service was professional.

by - Verified Customer April 16, 2017

Great customer service.

by - Verified Customer April 13, 2017

Good People.

by - Verified Customer April 12, 2017

On time and in the price quote.

by - Verified Customer April 12, 2017

Just fine.

by - Verified Customer March 20, 2017

Great work.

by - Verified Customer March 12, 2017

We are happy with the service we received this time and every time we bring one of our vehicles in.

2 verified customers did not leave comments but provided these ratings:
by James
by Tommy
by - Verified Customer March 12, 2017

Fast friendly service.

by - Verified Customer March 09, 2017

Was happy and glad that they sent me an email to inform me about brakes and rotors needed, can tell a big difference after repair.

by - Verified Customer March 02, 2017

Great customer service and good repair work. The car was ready same day.

by - Verified Customer March 02, 2017

Great workmanship!

by - Verified Customer February 26, 2017

Stopped in for an inspection. Was processed quickly and professionally. I will return for future needs.

by - Verified Customer February 26, 2017

Went in 2 times total. On the first visit I was not greeted, I waited at the occupied right desk for a few minutes before the lady sitting there only said: "I'm on lunch." Went to the other desk to wait a couple more minutes for the other Lady to come out from the back. I then explained what my issue was along with wanting a small replacement. Paid for the hour labor cost to be told that my problem was the exact issue I said it was going to be and the small replacement wasn't done because after "wiggling the wires" the part appeared to work. It did not. Was VERY upset. On the 2nd visit the issue was addressed and the small replacement was actually replaced. Everything works excellent now. I still feel ripped off with how things went on the first visit. What did I pay for exactly except to have my time and theirs wasted? On the 2nd visit, everything went smoother and I felt a lot more confident in choosing Automotive Authority. Time was not squandered or wasted and all my vehicle issues were repaired, unlike the previous time.

by - Verified Customer February 23, 2017

They provide quality work at reasonable prices. The employees are friendly and eager to help customers (hard to find these days)

by - Verified Customer February 06, 2017

Excellent customer service, both quick and inexpensive.

by - Verified Customer February 05, 2017

Doesn't get better.

by - Verified Customer January 31, 2017

Quick, inexpensive, great customer service and quality repair.

2 verified customers did not leave comments but provided these ratings:
by James
by Tommy
by - Verified Customer January 30, 2017

Quick service friendly staff. Felt very welcoming. Will be going back for future needs.

by - Verified Customer January 29, 2017

I only had an inspection done but they were very fast and friendly!

by - Verified Customer January 25, 2017

Everything was wonderful.

by - Verified Customer January 24, 2017

Simply outstanding.

by - Verified Customer January 23, 2017

The employees make you feel at home, very attentive and get the job done in a timely manner.

by - Verified Customer January 15, 2017

Fast service!

by - Verified Customer January 01, 2017

Very friendly people. Service was very prompt.

by - Verified Customer December 13, 2016

Great staff!

by - Verified Customer November 29, 2016

Prompt service!

by - Verified Customer November 20, 2016

Please with the service.

2 verified customers did not leave comments but provided these ratings:
by James
by Tommy
by - Verified Customer November 20, 2016

Very nice people they make you feel like family!

2 verified customers did not leave comments but provided these ratings:
by James
by Tommy

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
93

Automotive Authority has been serving the community of Chesapeake and the surrounding area since 2004. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this shop as “excellent”, “reliable”, “fair”, “honest”, and “providing great value”. This location features a team of automotive professionals whose commitment to ongoing training and investment in tools and equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24 month / 24,000-mile warranty for your peace of mind. A local shuttle service, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Early Bird Dropoff
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • ASA
  • TECH-NET

MESSAGE FROM THE SHOP

For over 6 years, Automotive Authority has provided motorists in the Chesapeake, VA 23323 area with comprehensive auto repair services that include Car Care Services, General Services, Undercar Services, Heating and Cooling Services, Electrical Services, Transmission Services, Electronic Services, Internal Engine Services, Heavy-Duty Services, Towing, and Miscellaneous Services. Our goal is to offer the best services available at affordable prices to get you back on the road in no time.You'll be hard-pressed to find the same level of expertise that our auto mechanic specialists provide! We have years of experience working on both domestic and import vehicles of all makes and models and can work with you to find cost-effective repair and maintenance alternatives.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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