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Southend Auto Exchange

(704) 912-5061
50 Verified Reviews
mike@seautoexchange.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 6:00pm
S
Closed

ADDRESS

3138 S Tryon St
Charlotte, NC 28217 USA

AUTO REPAIR EXPERIENCE

  • Mike Ferrara, Owner
  • Established 2009
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 21 Years of Car Repair Experience

Southend Auto Exchange Reviews

OVERALL RATING

50 Verified Reviews
5 stars
(42)
4 stars
(5)
3 stars
(2)
2 stars
(0)
1 star
(1)
by - Verified Customer December 26, 2017

Everyone was very nice and helpful! Happy my oil change wasn t too expensive like have been paying at other places

by - Verified Customer December 07, 2017

It was great.

by - Verified Customer December 04, 2017

Great shop!

by - Verified Customer November 06, 2017

Stellar service, as always!

by - Verified Customer October 23, 2017

GREAT GROUP OF PEOPLE

by - Verified Customer October 11, 2017

Honest. Could have charged me for a $3k job. Mike told me the truth and charged under $200 to fix it.

by - Verified Customer October 05, 2017

Always a great experience. Thanks!

by - Verified Customer September 26, 2017

Great experience!

by - Verified Customer August 20, 2017

It was very enjoyable and I will certainly be coming back for future care!

by - Verified Customer July 23, 2017

Very friendly staff

by - Verified Customer July 18, 2017

Great work, as always.

by - Verified Customer July 16, 2017

Liked their service

by - Verified Customer June 28, 2017

Service and short amount of time was great.

by - Verified Customer June 27, 2017

Good work, competent staff and done on time.

by - Verified Customer June 21, 2017

Inspections and repairs with no problems.

2 verified customers did not leave comments but provided these ratings:
by Nicole
by Steven
by - Verified Customer June 15, 2017

Mike does excellent service and helps explain the technical issues-.

by - Verified Customer June 07, 2017

The guys are always friendly and honest.

by - Verified Customer May 31, 2017

Great experience.

by - Verified Customer May 17, 2017

Excellent customer service. Plan to revisit this shop in the future.

by - Verified Customer March 30, 2017

Very friendly and professional.

by - Verified Customer March 19, 2017

It could be better but they always try to give you good work. I only like going to this shop. I trust them and I believe they have my best interest in mind.

by - Verified Customer March 15, 2017

The guys down at Southend Auto Exchange are awesome! They do excellent work and are always so kind to me.

by - Verified Customer February 21, 2017

Good shop.

by - Verified Customer February 16, 2017

On time and responsible. Very personable and knowledgeable. Will be a repeat customer. Good job.

by - Verified Customer November 30, 2016

I came in for a NC state inspection and Mike was amazing. He completed my inspection same day, in a very short amount of time. Although I have an independent specialty mechanic (my brand is no longer being produced), I would definitely do business with Southend Auto Exchange again. Whether that be buying a car, state inspections, or renting a moving truck. Thank you for a great experience.

2 verified customers did not leave comments but provided these ratings:
by Nicole
by Steven
by - Verified Customer November 09, 2016

I received prompt, high quality and friendly service. Thank you. I would return again and highly recommend Southend Auto Exchange.

by - Verified Customer September 06, 2016

Courtesy "Check Engine" analyzation as new customer.

by - Verified Customer June 07, 2016

My this visit was the first visit to the shop and it was a great experience. I went to get my Merc AC fix after reading a lot of good reviews from google and they were all true, really happy with the service and overall experience.

by - Verified Customer June 07, 2016

Great service and people.

by - Verified Customer June 02, 2016

Always a good experience.

by - Verified Customer May 31, 2016

Very responsive and respectful employees. They made me feel comfortable about the money I was spending.

by - Verified Customer May 25, 2016

Mike and crew are fantastic! Great works and a Great price!!

by - Verified Customer May 25, 2016

It was good. The people there are very experienced. I had more problems with my car than I was aware of but they took care of it and it was fixed.

by - Verified Customer May 22, 2016

Awesome everything.

by - Verified Customer May 08, 2016

It was fine. Their service was good. I'm satisfied with what they did.

2 verified customers did not leave comments but provided these ratings:
by Nicole
by Steven
by - Verified Customer April 27, 2016

This shop went out of their way to ensure that I had a ride to/from the shop (as I live extremely close to the location). They provided timely service and my vehicle was managed with care.

by - Verified Customer April 19, 2016

Quick and excellent service.

by - Verified Customer April 14, 2016

Very honest company. They work fast yet very efficient.

by - Verified Customer April 14, 2016

They do a good job. They are experienced, they did everything that needed done on time. They did not do anything that was unnecessary.

by - Verified Customer April 14, 2016

I had my oil changed there and they are very professional. They did the work we asked them to do and did not try to sell us anything more than we asked them for. The price is reasonable. They get the work done when they say that they will.

by - Verified Customer April 13, 2016

They did a great job. Everything was taken care of.

by - Verified Customer March 23, 2016

Great service and friendly customer support.

by - Verified Customer March 10, 2016

Quality work at a reasonable price.

by - Verified Customer March 08, 2016

Good experience.

by February 01, 2016

The company was very knowledgeable and nice. Provided great customer service.

2 verified customers did not leave comments but provided these ratings:
by Nicole
by Steven
by - Verified Customer January 31, 2016

Awesome.

by - Verified Customer January 05, 2016

Friendly, helpful, and honest service, every time I come in.... when I have a choice this is the only shop I use for my vehicles.

by - Verified Customer November 30, 2015

These guys are great. Mike really takes the time to actually help and not just throw parts on the car without truly diagnosing the issue.

2 verified customers did not leave comments but provided these ratings:
by Nicole
by Steven

RepairPal Scorecard
94
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
97
CUSTOMER AMENITIES
95

Southend Auto Exchange has been serving Charlotte and the surrounding area since 2009. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “friendly”, “helpful”, “awesome”, “professional”, and “fantastic”. This location features a team of automotive technicians with and excellent mix of experience, ongoing training and ASE certifications. An investment in tools and equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. A local shuttle service, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
+ More

AMENITIES

  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Military Discount
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

MESSAGE FROM THE SHOP

Our service department offers the best in automotive service to our customers. Our facility features current diagnostic and repair equipment and our highly skilled technicians will deliver the most efficient and quality vehicle care.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Southend Auto Exchange
the car was working fine,then all of the s...
Could be a potential issue with your starter it may of been drawing to many AMPS and killing the battery I would check the starter next.
i havent checked the fuses yet could that ...
That Acura has motors that move the column in and out. Easiest thing to check would be the fuses for the column adjustment. If still not working and if your in the Charlotte area give me a Call @ 7043341331 and we could take a look at it for you.
I believe it needs to be replaced because ...
The transmissions in that model Odyssey were notorious for failure. You need to first drain the transmission fluid through a paint strainer if you notice metal and or a burnt smell in the fluid you will need to replace and/or have the transmission rebuilt. If you would like my shop to take a look, give me a call 7043341331
This occurs mostly at speeds over 75 mph.
Majority of the time it is the balance of the tires. Feel free to give me a call and we could take a look at it 7043341331
I was installing alpine navigation stereo....
Part of the climate control goes through the factory radio. When you removed the radio to install the Navigation you broke the connection. the connections for the radio are at the rear of the radio and on the front of the radio there are connections that goto the faceplate that has the climate control. In order for the ac controls to function you would have to reinstall the factory radio.

Map
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