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Honest-1 Auto Care - South Charlotte

RepairPal Certified Shop in Charlotte

Honest-1 Auto Care - South Charlotte

157 Verified Reviews
(704) 270-2185
9200 Monroe Rd
Charlotte, NC 28270 USA
"Greatest service ever at an auto shop."
— Sheena, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 6:00pm
S
7:00am to 3:00pm
Auto Repair Experience
  • Gregg Leftwich, Owner
  • Established 2014
  • 4 Auto Repair Mechanics on Staff
  • 28 Years of Car Repair Experience
Honest-1 Auto Care - South Charlotte Reviews
157 Ratings
Displaying 1 - 15 of 153reviews
David
02/07/19
Verified Customer
Friendly, professional staff, clean shop, comfortable waiting area. Job started on schedule and finished promptly
Ginger
02/07/19
Verified Customer
Great help and knowledgeable staff. The noise inside the driver's door found to be 2 loose bolts, no need to replace any parts. Went in thinking I would have to come back a 2nd time to get fixed, they found the issue and fixed within a few hours. They even installed a headlight replacement that I purchased and hadn't gotten done yet!
Debbie
02/03/19
Verified Customer
Everything was great. I was in town visiting my daughter and did not know where to take her car. Costco gave me the Honest-1 name. It was very helpful.
Rob
02/05/19
Verified Customer
Recommend brake pad and rotor replacement that was not needed to my wife. Luckily, she didn't agree to it and after checking at another honest repair shop we confirmed it was not needed. Still had to pay for the worthless brake inspection though.
Bob
01/30/19
Verified Customer
They were able to identify the issues and prioritize them for me so I can focus on what needs to be done first
Carol
02/01/19
Verified Customer
I will definitely return in the future.
Kari
02/01/19
Verified Customer
The staff was great and I'm sure they know what they are doing but the quote I got for brakes was WAY more than 3 other quotes I got (including a dealership). It was absolutely outrageous. I didn't actually have any work done, they just did a brake inspection and gave me a quote.
Sarah
01/29/19
Verified Customer
My primary interactions were with Brittany, and she was extremely knowledgeable and helpful. However, the inspection revealed brake light issues when there were none. My light sensor on the dash is always on due to a cracked headlamp. It was clear that no one actually examined the brake light prior to recommending it be replaced, because if they did, they would have seen that it was working fine. I had it inspected by someone else the next day anyway to be sure.
Dan
01/30/19
Verified Customer
Excellent facility, answered questions and concerns.
Bet
01/28/19
Verified Customer
Staff was courteous,friendly and the facility was very clean. They explained everything to me that they did to my car. The price was very reasonable.
Kurt
01/20/19
Verified Customer
Quality people, quality work.
Marilyn
01/21/19
Verified Customer
I've been coming here since it opened and always been pleased, but I really don't understand the lack of communication on my last visit. No one told me that my coolant needed to be topped off. I didn't find that out until I opened an email I received. I'm 72, am I supposed to find out what kind of coolant to buy and do this myself? Why wasn't it mentioned in the shop? Why couldn't it have been taken care of then? I have never put coolant in a car before. I know nothing about this. If you perform this service and let me know that day, you could have earned more money. Is topping off coolant something I am supposed to ask for with my oil change. Do you see my predicament? I would appreciate some follow up on this.
Angelia
01/15/19
Verified Customer
Fast service and very friendly staff. Close to home as well
Chris
01/17/19
Verified Customer
The manager was extremely helpful and informative, and the technician was very thorough in my pre-purchase inspection.
Lavivian
01/17/19
Verified Customer
Wonderful service, comfortable waiting area, and reasonable waiting time.
RepairPal Scorecard
92
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
84
Tools & Equipment
97
Customer Service
89
Customer Amenities
97
Honest-1 Auto Care of Charlotte was established in 2014 and has been providing the community with quality automotive repairs ever since. This RepairPal Certified shop features a team of experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “friendly”, “knowledgeable”, “helpful”, “wonderful”, and “honest”. A local shuttle service, rental & loaner cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Honest-1: Your Matthews Auto Repair Experts and Charlotte Auto Repair Experts Honest-1 Auto Care offers a full range of automotive service and repairs. Along with providing the best service, Honest-1 wants to ensure our customers are thoroughly educated on the systems and services necessary to keep their vehicles in the best running condition possible. We are the experts in Matthews Auto Repair and Charlotte Auto Repair. Select an individual service to find more information about the services we offer and how they affect your vehicle's maintenance and the impact they have on our environment. Visit us today for your Matthew auto repair and Charlotte auto repair needs! Why Choose Us? Matthews Auto Repair Charlotte Auto Repair Fast, Prompt Service Highly Experienced Friendly, Honest Service Eco Friendly Auto Care
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
Amenities
  • Child Friendly
  • Early Bird Dropoff
  • Free Estimates
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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What verified customers have to say about Honest-1 Auto Care - South Charlotte
Would recommend to a friend
84%
Car was ready when promised
86%
Did not feel sales pressure
90%
Car was fixed correctly the first time
86%
Customer was treated respectfully
93%
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