Carpenter's Auto Service

(704) 994-8790
64 Verified Reviews

8:00am to 5:30pm


5817 Joyce Dr
Charlotte, NC 28215 USA


  • Charles Carpenter, Owner
  • Established 1975
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 80 Years of Car Repair Experience

Carpenter's Auto Service Reviews


64 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer November 27, 2017

Hometown friendly place.

by - Verified Customer November 27, 2017

I love this place. They do great work fast and can always seem to work you in.

by - Verified Customer October 18, 2017


by - Verified Customer October 03, 2017

always great service for last 30+ years

by - Verified Customer September 07, 2017

Great service always is

by - Verified Customer April 11, 2017

When it went to the shop the check engine light was on, but when I got it out it was off. A week later the check engine light came back on.

by - Verified Customer April 11, 2017

Excellent service.

by - Verified Customer February 21, 2017

Excellent work. Right on time. Been coming here since 1985.

by - Verified Customer January 09, 2017

Carpenters is the best. Very nice very thorough I recommend them to everyone I know with a car

by - Verified Customer December 21, 2016

I'm still not sure the brakes are performing the way they should. But I have not driven it since the holidays and the inclimate weather we've had. Once i drive the car again I'll know more.

by - Verified Customer October 05, 2016

Very Fast and efficient service.

by - Verified Customer October 03, 2016

All work done as requested by me they also explain any future problem.

by - Verified Customer August 04, 2016

They fixed my car up and found other issues.

by - Verified Customer August 03, 2016

Good work. Knowledgeable and friendly mechanics.

by - Verified Customer July 06, 2016

They made my used car feel like new!

2 verified customers did not leave comments but provided these ratings:
by Robert, Ron
by - Verified Customer June 29, 2016

Courteous and conscientious service.

by - Verified Customer June 08, 2016

I returned my vehicle to Carpenter's 1 hour after picking it up because of a recurring issue. They have had the vehicle back now for 2 full weeks without even a phone call to inform me of progress. I definitely don't feel like a priority.

by - Verified Customer June 07, 2016

Saved us time and money- we are always happy with their work and honesty!

by - Verified Customer June 06, 2016

Always informative, always provides options. So much better than Dealer shops and the best independent run shop I've found.

by - Verified Customer May 31, 2016

Excellent, trustworthy service!!

by - Verified Customer May 26, 2016

Excellent repair and customer service. Charles is knowledgeable and shared this knowledge with his clients so that they can be confident that their vehicle is repaired expertly. The repair Carpenter's had performed for me caused another part/system to operate inefficiently which, in turn, caused my car to have a rough idle and stall at deceleration. Charles asked that I bring it back at my first opportunity, and he resolved the subsequent issue in 10-15 minutes. He had the background and knowledge to understand how the previous repair would then affect other systems, and was able to fix the issue quickly. No cost for the subsequent correction that was needed. In addition, the waiting room is clean. While this seems to be a small thing, it's actually very important for customers who have to wait for their vehicle to be repaired, including senior citizens. I feel confident referring my aging mother to Carpenter's knowing that she will have to wait on-site. I appreciate Charles, Randy and the mechanics.

by - Verified Customer May 01, 2016

Charles and his entire staff are very knowledgeable, personable, honest, and reliable.

by - Verified Customer April 13, 2016

They completed work within time and quoted price. Gave me ride to and from shop. Didn't try to sell me anything I didn't want or need.

by - Verified Customer April 11, 2016

Good people.

by - Verified Customer April 10, 2016

They consistently exceed expectations.

2 verified customers did not leave comments but provided these ratings:
by Robert, Ron
by - Verified Customer April 07, 2016

We have always gotten good service at a fair price and have recommended them to others.

by - Verified Customer April 04, 2016

Excellent service, friendly. They went out of their way to help me get a second vehicle home.

by - Verified Customer March 09, 2016

They were very nice and very good.

by - Verified Customer February 21, 2016

Good service, and friendly.

by - Verified Customer February 18, 2016

Was very happy with service and helpful advice.

by - Verified Customer January 28, 2016

Excellent work and customer service.

by - Verified Customer January 25, 2016

The service is quick and reliable.

by - Verified Customer January 20, 2016

Quality and dependable service.

by - Verified Customer September 22, 2015

They always do a great job!

by - Verified Customer September 20, 2015

They fixed my problem.

2 verified customers did not leave comments but provided these ratings:
by Robert, Ron
by - Verified Customer August 24, 2015

Honest, professional service. I can trust that they will not try to deceive me as to what is wrong with my vehicle.

by - Verified Customer April 26, 2015

Friendly and knowledgeable.

by - Verified Customer November 25, 2014

My alternator went out the day before Thanksgiving, they said they would come get my car while I was at work. They came and picked up my car, and they left me a car in case it took longer than expected. They returned my car same day while I was at work.

by - Verified Customer November 25, 2014

I trust their work, my whole family goes there because they are friendly and they stand behind their work. When they do work on your vehicle and something goes wrong with the repairs they will make sure it is taken car of without any inconvenience to you.

by - Verified Customer November 23, 2014

They have good service and they are very honest people.

by - Verified Customer November 20, 2014

As soon as I called him they got me in right the next day.

by - Verified Customer November 20, 2014

They have been courteous to me, and they always fix my car in a timely manner.

by November 19, 2014

I get good service when I take my car there.

by - Verified Customer November 19, 2014

They are good. They know what they are doing, they found the issue with my car and they fixed it really fast.

by - Verified Customer November 18, 2014

I think they are very honest with their assessments and the work they do.

2 verified customers did not leave comments but provided these ratings:
by Robert, Ron
by - Verified Customer November 18, 2014

I have known Charles since he was about 5 or 6 years old, and they do quality work.

by - Verified Customer November 16, 2014

The work is always done correctly, and they are very polite and personable.

by November 13, 2014

I have used them for over 30 years and I would not go to anyone else. They have a very clean shop. They are polite, courteous and I always enjoy my visits to their shop.

by - Verified Customer November 13, 2014

They are excellent at what they do, their work is good and they charge decent prices.

by - Verified Customer November 13, 2014

They were able to fix my car after I had been to multiple shops that couldn't figure out what was wrong. Their services are a little more expensive, but they stand by their work.

by - Verified Customer November 12, 2014

They take care of my car, and when they think my car needs something, they let me know and take care of it. They are just so friendly. We have conversations when we go in there. I just feel so comfortable when I go in there.

by - Verified Customer November 12, 2014

I still ended up having some issues with my car after they did the work.

by - Verified Customer November 12, 2014

They are very knowledgeable, they explain the issues to me in a way that I can understand and over the years they have generated a lot of trust.

by - Verified Customer November 11, 2014

They do good work, they always take really good care of my car.

by - Verified Customer November 10, 2014

They have always done a good job. They are efficient, they do good service for the money you pay. Overall I have had great experiences with them.

2 verified customers did not leave comments but provided these ratings:
by Robert, Ron
by - Verified Customer November 10, 2014

They do good service, they stand behind their work and they are very good at what they do.

by November 06, 2014

They provide excellent service.

by - Verified Customer October 30, 2014

They have good prices. They are trustworthy, honest, and they are a great company. They are very kind and very helpful.

by October 29, 2014

They do good work and they are very friendly.

by - Verified Customer October 29, 2014

Excellent service, they tell you what they are going to do and they are a good bunch of folks.

by - Verified Customer October 21, 2014

They offer good quality services that I can trust.

by October 19, 2014

He is great at his job. He knows what he is doing, been working at this shop for a long time and he is extremely confident in what he has to say. He doesn't try to rip you off.

2 verified customers did not leave comments but provided these ratings:
by Robert, Ron

RepairPal Scorecard


Carpenter's Auto Service has been providing the Charlotte community with honest and very friendly automotive repair since 1975. Charles Carpenter, the owner, takes pride in getting to know each one of this customers. Charles believes he offers the kind of quality and service that just about everyone wants and they just haven't met him yet. This commitment was verified in our unbiased review of their recent customers who gave them above average customer service scores and who describe this team as trustworthy, honest. polite, and knowledgeable. This commitment carries over into the technical services they provide. This team of very experienced professionals attends regular training in order to provide repairs that range from tires and wheel alignments, to check engine light diagnosis and repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. They back their work with a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.



  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More


  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More


  • NAPA
  • iATN


Charles Carpenter founded Carpenter's Auto Service in 1975, at the age of 17, as a small two-bay shop, performing basic auto repairs on friends and family members' vehicles. As the business expanded and the workload grew, he hired his first employee, David Giancarlo, in 1983. The business continued to grow, and the need for more work space arose. In 1985, Carpenter expanded the size of the shop from two bays to six, and hired multiple technicians and service writer to keep the operation running smoothly. Today, 31 years later, Carpenter's Auto Service is still proudly serving Charlotte and the surrounding area with the most knowledgeable and experienced ASE Certified technicians, latest equipment and technology, and unmatched customer service. If you are an existing customer, Carpenter's Auto Service thanks you for your loyal patronage. If you haven't visited yet or are new to the area, be sure to stop by and see the difference a personal touch makes.


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