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Carpenter's Auto Service

RepairPal Certified Shop in Charlotte

Carpenter's Auto Service

69 Verified Reviews
(704) 325-4999
5817 Joyce Dr
Charlotte, NC 28215 USA
"My alternator went out the day before Thanksgiving, they said they would come get my car while I was at work. They came and picked up my car, and they left me a car in case it took longer than expected. They returned my car same day while I was at work."
— Kat, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • Charles Carpenter, Owner
  • Established 1975
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 80 Years of Car Repair Experience
Carpenter's Auto Service Reviews
69 Ratings
Displaying 1 - 15 of 67reviews
Chris
07/17/18
Verified Customer
Charles and Randy are great. They are the first people that I call if I have any issues with my car. Very quick, reliable, and fair.
Matthew
06/12/18
Verified Customer
Had a great experience. Very nice employees, good customer service. Car was ready in a timely manner.
Tommy
05/25/18
Verified Customer
Charles is always friendly and knowledgeable and Richard always does quick quality work
Lena
04/06/18
Verified Customer
I found this shop about 3 years ago. Going forward I suspect that they will be the only shop to work on my vehicle.The cost is a little high but so is the dealer and they do very good work.
Rick
01/23/18
Verified Customer
This shop practices 'bait and switch'. They quoted my wife and I a price which we both heard over our car speaker and when it was done, the price was $150 more than the quote. He denied that he had given us that price. It was an experience that leaves one feeling soiled. Not recommended!
Skip
11/27/17
Verified Customer
Hometown friendly place.
Mary
11/27/17
Verified Customer
I love this place. They do great work fast and can always seem to work you in.
Madeline
10/18/17
Verified Customer
CHARLES WAS VERY HELPFUL AND INFORMATIVE AS TO THE PROBLEM GOING ON WITH MY CAR. GLAD I DID NOT HAVE TO GET IT TOWED TO WINSTON SALEM,NC LIKE IN THE PAST
Ben
10/03/17
Verified Customer
always great service for last 30+ years
Deborah
09/07/17
Verified Customer
Great service always is
Tonya
04/11/17
Verified Customer
When it went to the shop the check engine light was on, but when I got it out it was off. A week later the check engine light came back on.
Nancy
04/11/17
Verified Customer
Excellent service.
Mary Beth
02/21/17
Verified Customer
Excellent work. Right on time. Been coming here since 1985.
Stephanie
01/09/17
Verified Customer
Carpenters is the best. Very nice very thorough I recommend them to everyone I know with a car
Ray
12/21/16
Verified Customer
I'm still not sure the brakes are performing the way they should. But I have not driven it since the holidays and the inclimate weather we've had. Once i drive the car again I'll know more.
Schedule an Appointment with Carpenter's Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (704) 325-4999
Need an appointment for today? Call the shop directly at (704) 325-4999
RepairPal Scorecard
96
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
99
Tools & Equipment
100
Customer Service
96
Customer Amenities
93
Carpenter's Auto Service has been providing the Charlotte community with honest and very friendly automotive repair since 1975. Charles Carpenter, the owner, takes pride in getting to know each one of this customers. Charles believes he offers the kind of quality and service that just about everyone wants and they just haven't met him yet. This commitment was verified in our unbiased review of their recent customers who gave them above average customer service scores and who describe this team as trustworthy, honest. polite, and knowledgeable. This commitment carries over into the technical services they provide. This team of very experienced professionals attends regular training in order to provide repairs that range from tires and wheel alignments, to check engine light diagnosis and repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. They back their work with a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Details
Message From the Shop
Charles Carpenter founded Carpenter's Auto Service in 1975, at the age of 17, as a small two-bay shop, performing basic auto repairs on friends and family members' vehicles. As the business expanded and the workload grew, he hired his first employee, David Giancarlo, in 1983. The business continued to grow, and the need for more work space arose. In 1985, Carpenter expanded the size of the shop from two bays to six, and hired multiple technicians and service writer to keep the operation running smoothly. Today, 31 years later, Carpenter's Auto Service is still proudly serving Charlotte and the surrounding area with the most knowledgeable and experienced ASE Certified technicians, latest equipment and technology, and unmatched customer service. If you are an existing customer, Carpenter's Auto Service thanks you for your loyal patronage. If you haven't visited yet or are new to the area, be sure to stop by and see the difference a personal touch makes.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
Affiliations
  • NAPA
  • iATN
Map
Get Directions to Carpenter's Auto Service
Schedule an Appointment with Carpenter's Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (704) 325-4999
Need an appointment for today? Call the shop directly at (704) 325-4999
What verified customers have to say about Carpenter's Auto Service
Would recommend to a friend
95%
Did not feel sales pressure
95%
Car was fixed correctly the first time
95%
Customer was treated respectfully
95%
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