Close

Chapel Hill Tire - Cole Park Plaza

RepairPal Certified Shop
Chapel Hill Tire - Cole Park Plaza
67 Verified Reviews
Chapel Hill Tire - Cole Park Plaza
67 Verified Reviews
(919) 364-6449
11470 US-15 501 Hwy N, ste 236
Chapel Hill, NC 27517 USA
Hours
07:30
17:00
http://purl.org/goodrelations/v1#Monday
07:30
17:00
http://purl.org/goodrelations/v1#Tuesday
07:30
17:00
http://purl.org/goodrelations/v1#Wednesday
07:30
17:00
http://purl.org/goodrelations/v1#Thursday
07:30
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:00pm
S
Closed
Auto Repair Experience
  • Pete Rozzell, Manager
  • Established 1998
  • 4 Auto Repair Mechanics on Staff
  • 75 Years of Car Repair Experience

Chapel Hill Tire - Cole Park Plaza Reviews

Overall Rating

67 Verified Reviews
5 stars
(36)
4 stars
(21)
3 stars
(5)
2 stars
(2)
1 star
(3)
by - Verified Customer March 28, 2018

Kerri...was very helpful!

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Art, for the great review. We are fortunate to have dedicated staff like Kerri.

by - Verified Customer March 27, 2018

Kerry was knowledgeable and helpful. Give her a raise.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Ted, for the great review. We know too that Kerri is special.

by - Verified Customer March 27, 2018

Chapel Hill Tire is always professional and prompt when servicing my vehicles.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Kevin, for the great review. We are glad you find us professional and prompt.

by - Verified Customer March 22, 2018

I do not want to leave a comment.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Thomas

by - Verified Customer March 21, 2018

Excellent Service. Would recommend.

by - Verified Customer March 20, 2018

Just a standard service. But, the job was well done. Price was a bit high.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks for the feedback, Jerome.

by - Verified Customer March 20, 2018

Prompt.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Anne, for the great review. We strive to make it easy for you.

by - Verified Customer March 20, 2018

Professional and caring.

by - Verified Customer March 16, 2018

Excellent service, great shuttle.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Bryan, for the great review. So glad you like the free shuttle service.

by - Verified Customer March 16, 2018

I like the shop, but the hours of operation make it difficult for me to pick up my car after work since they close at 5 pm.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Leslie, for the review. We will always stay late if necessary to accommodate you.

by - Verified Customer March 16, 2018

Took it in for a pre-sale inspection. Handled the inspection and the recommended maintenance on the same day. Declined one of the recommendations and there was no pus-back or hard sell. Was ready when promised. Very nice and professional. Was our first time but we will be back.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Lawrence, for the great review. We look forward to seeing you again.

by - Verified Customer March 15, 2018

Motorcycle Inspection.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Arthur, for the review. So glad we could help with your inspection.

by - Verified Customer March 12, 2018

Just moved to the area and was looking for a place to have my car, which I had bought new in 2010 and had serviced at the dealership religiously, serviced. I selected Chapel Hill Tire because of the reviews and the location. I figured I'd give them a trial run to see if they were as good as the reviews said - they were. So now the test with my other two cars :-).

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Len. We are grateful for your trust.

by - Verified Customer March 12, 2018

Trustworthy service!

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Stephen, for the great review. We are grateful for your trust.

by - Verified Customer March 09, 2018

Well done!

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, William, for the great review.

2 verified customers did not leave comments but provided these ratings:
by Hugh
by Johnathan
by - Verified Customer March 09, 2018

Good job!

by - Verified Customer March 08, 2018

Very satisfied shuttle service great! Thank you.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Betty, for the great review. So glad you like the free shuttle service.

by - Verified Customer March 08, 2018

Excellent polite service. Great waiting area. My car was ready earlier than the estimate. Thanks for everyone s great work.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Margaret, for the great review. We are thrilled we could return your car to you faster than promised.

by - Verified Customer March 07, 2018

The state required Inspection.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Jenine, for the great review and allowing us to do your inspection.

by - Verified Customer March 07, 2018

Good experience.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Joe, for the review. So glad you enjoyed the experience.

by - Verified Customer March 06, 2018

So friendly and dependable.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Helen, for the great review. We will always go the extra mile for you.

by - Verified Customer March 01, 2018

always great service

by - Verified Customer February 27, 2018

I was in only for the required emissions testing.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Diane, for the great review. We look forward to seeing you again soon.

by - Verified Customer February 27, 2018

Customer service was excellent!

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Richard, for the great review.

by - Verified Customer February 26, 2018

Excellent service.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Martha, for the great review. We are thrilled that you enjoy our service.

2 verified customers did not leave comments but provided these ratings:
by Hugh
by Johnathan
by - Verified Customer February 23, 2018

I waited for my car to be done. In doing so got to hear some of the customer service which is great at this store. I hope she gets paid a fair salary she is great at what she does

by - Verified Customer February 22, 2018

As always, Chapel Hill Tire did a great job. I wouldn't consider going anywhere else when my car needs attention. Kerri is the best!

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Jackie, for the great review. We are fortunate to have dedicated staff like Kerri.

by - Verified Customer February 20, 2018

Made an appointment and dropped the car off on time. Found out that only parts of service were done and the car moved out to lot giving waiting customers preference while I wait all day for my car. In addition, I get the car back with air-light still on even after they replaced a tire and rotated tires. Texted them twice to ask if I could come back and get air light off and no one ever answered me. I will just take my cars to the dealer from now on.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks for the feedback, Joe. We will reach out to you and try to make it right.

by - Verified Customer February 14, 2018

The only reason I said no on the last couple of questions was because I paid for an alignment and the car was pulling to the left a little. I was going on vacation the next couple of days so didn't have time to take it back in. Other than that service was great. Love the location and price.

by - Verified Customer February 14, 2018

Excellent service at a great price!

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks Roger, for the great review. So glad you enjoy the value.

by - Verified Customer February 12, 2018

My parents used Chapel Hill Tire when I was growing up, and this was my first visit since I now have my own family here. We had a superb experience and will absolutely rely on Chapel Hill Tire in the future.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Elizabeth, for the great review. We loving hearing stores of how we serve generations of Chapel Hill families .

by - Verified Customer February 09, 2018

After years of being a customer, in the last few years, customer service declined significantly. The last visit included a repair that was 'slipped in', refunded when I questioned it. Leaving me to wonder how often this has occurred without me noticing. If I cannot trust your company and its employees, there is no reason for me to return. BTW, various individuals have reported the same experience.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks for feedback, Henricus. We will investigate your last visit and get back with you.

by - Verified Customer February 07, 2018

It was just an inspection and all went well.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Larry, for the review. We look forward to serving you again.

by - Verified Customer February 05, 2018

I love this place- the people are kind, patient, & make me feel like my needs are being heard. My car needed multiple repairs done and even though I felt sticker shock, I never felt that I was being taken advantage of. It was awesome to be able to leave the shop w/my car knowing I got exactly what I paid for & felt safe again on the road, with no regrets about where I had the work done!

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Sarah, for the great review. So glad you like the service.

by - Verified Customer February 01, 2018

Job, well done.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, John, for the great review. We will always go the extra mile for you.

2 verified customers did not leave comments but provided these ratings:
by Hugh
by Johnathan
by - Verified Customer January 31, 2018

Learned after the fact that work they said really needed to be done could have waited at least another year.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Carol, for the review. We will try to communicate better next time.

by - Verified Customer January 26, 2018

I wrote a review about being a first time customer but not being offered the first time customer discount. In response the manager sent me a note with a $30 off coupon to use on my next visit. I like his response and it changed my mind about visiting the Chapel Hill Tire Car Care - Cole Park Plaza. I will give them another try with then need arises. Thank you,

by - Verified Customer January 26, 2018

Good advice as well as service. They obtained Toyota brand parts from the dealer. One item was fixed at no charge.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Robert, for the great review. We want to always use the best parts possible so that we can back up our warranty which is the best in the area.

by - Verified Customer January 25, 2018

Never had a problem.

by - Verified Customer January 22, 2018

Tried to sell tires by saying they wouldn't pass NCSI. I went to another shop and got the NCSI done. The tires were good for another 5- 10 k miles.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Don, for the feedback. We follow state regulations. Happy to have a conversation about it.

by - Verified Customer January 19, 2018

Quick and friendly!

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thank you, Anastasia, for the great review. We are thrilled you find us friendly and fast.

by - Verified Customer January 15, 2018

I've taken my vehicle there many times, they are always honest, straightforward and helpful. Kellie always goes beyond expectations and the manager is great as well.

by November 07, 2013

They are reliable and polite.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks for the review.

by - Verified Customer November 06, 2013

It is good customer service but it is very expensive. So not knowing if everyone has my resources, I would be hesitant to recommend them.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Amy, for the feedback. Please talk to us if you ever have concerns on pricing. We are very transparent.

by November 04, 2013

They offer high quality, honest & timely service - though sometime a little pricey.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks for the feedback. Glad you find us honest and timely.

2 verified customers did not leave comments but provided these ratings:
by Hugh
by Johnathan
by - Verified Customer October 31, 2013

I don't feel that this company recommends services you don't need. I feel very comfortable with them being honest and not taking advantage of customers.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Joanne, for the great review. We will always go the extra mile for you.

by October 24, 2013

We have a long history with CHT, and have recommended them to friends many times.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks for the great review. We are grateful for loyal customers like yourself.

by October 24, 2013

This shop offers convenience, fair price, warranty on work, and a friendly staff.

by October 22, 2013

Always very accommodating to us when the car needs attention. Shuttle service is a huge help.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

So glad you take advantage of our free shuttle service. Thanks for the review.

by October 21, 2013

We were satisfied and would be willing to share that with friends.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thank you. We love referrals.

by October 21, 2013

Good service.....fast

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

So glad you find our service fast and efficient. Thanks for the review.

by - Verified Customer October 17, 2013

I trust the people at the Chapel Hill Tire - Cole Park Plaza shop, and they've done an excellent job of keeping my 1989 BMW running in fine shape...

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Pat, for the great review. We want to see your BMW running for another ten years.

by - Verified Customer October 16, 2013

The staff is always friendly, helpful and the work is excellent

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Lee, for the great review. We are thrilled your find our staff friendly and helpful.

by October 15, 2013

They provided quick and courteous service.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks for the great review. We try to make getting your car fixed fast and painless.

by October 14, 2013

I feel like the people there are honesty interesting in helping.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, for the feedback

2 verified customers did not leave comments but provided these ratings:
by Hugh
by Johnathan
by October 02, 2013

Fine for regular maintenance

by - Verified Customer September 29, 2013

Consistent quality service - friendly and fast.

by September 26, 2013

I have been a customer for about 15 years and I like the way they take care of my car, a LS Lincoln, bought in 2000

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks for the great review. We will always go the extra mile for you

by September 26, 2013

I have had spotty luck with them and spent a lot of money to get one thing corrected multiple times. Finally this last time they fixed and charged me a lot(over $500) once again. The other times thye didn't fix it and still charged me over $1000.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Please speak with Peter Rozzell our manager and we will clear it all up. Best,

by - Verified Customer September 25, 2013

The work done is good quality. It is done in a timely manner. They alert me when something out of the ordinary needs to be done. Since I am a female senior citizen, I worry about being taken advantage of, this has never been the case at Chapel Hill Tire. They are tolerant of my puppy who usually accompanies me.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Susanna, for the great review. Your puppy is always welcome

by August 27, 2013

Prompt professional service.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks for the great review.

by - Verified Customer August 26, 2013

I would recommend a friend if money/cost was not an issue. CHT's work is of good quality but over the years I find that CHT's charges for labor and parts to be about one-third to one-half higher than other mechanics. This most recent estimate by CHT was around $2,400 and I got the exact -- the exact! -- same work done for $1,600 elsewhere. I have your estimate and the other mechanics invoice as proof. Also, I will never forget sitting in Tararos (sp?) Mexican restaurant next to the Cole Park store and listening to two of your men sitting in the booth behind me talking about the importance of "upselling" -- making an effort to sell customers as many services and parts as possible whether they were needed or not. I swear on my Mother's grave that this is absolutely true.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

thanks for the feedback wallace. We take your comments very seriously and will investigate.

by August 18, 2013

Most of my friends have mechanics they are wedded to, but if someone asks me I would recommend Chapel Hill Tire

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks for the referrals. We are grateful for your trust.

by August 07, 2013

All employees are attentive, educated and the car was ready exactly when they said it would be.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks for the great review. We strive to provide professional and courteous service.

by - Verified Customer August 04, 2013

They are friendly. Shuttle service to my house. Comparable prices.

Reply from Chapel Hill Tire - Cole Park Plaza – by mpons May 17, 2018

Thanks, Linda, for the great review. So glad you find our pricing fair and that you take advantage of our free shuttle service.

2 verified customers did not leave comments but provided these ratings:
by Hugh
by Johnathan
Schedule an Appointment with
Chapel Hill Tire - Cole Park Plaza
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (919) 364-6449(919) 364-6449

RepairPal Scorecard
94
Overall Quality Score

24
month
Nationwide
warranty
36
month
Local
warranty
Tehnical Ability
93
Tools & Equipment
97
Customer Service
89
Customer Amenities
93

Chapel Hill Tire Car Care Center has been serving their community since 1953. We found the Cole Park Plaza location to be just what we look for in a RepairPal Certified Shop. This talented group has more than 97 years of combined experience and 2 ASE Master Techs on staff. They use their top of the line automotive equipment to perform accurate and professional repairs. All repairs are backed by a 24 Month 24,000 Mile warranty. This RepairPal Certified shop is very environmentally friendly, they have Green Plus Certification and perform state emissions testing. For your convenience they offer a local shuttle service, rental car, free WiFi internet access, and have early bird/after hours drop-off.


Details
Message From the Shop

Chapel Hill Tire specializes in full service auto repair imports and domestics. We've been serving Durham and Chapel Hill for over 65 years. We are the first hybrid certified repair shop in the Triangle. We are able to service all hybrids from Prius to Hybrid Civics and Camry. We've been recognized as the best auto repair in the Triangle by readers of the Indy, Chapel Hill News and Chapel Hill magazine. We have the best tire prices in Durham and Chapel Hill. We even back it up with a Price Beat Guaranty. Find a cheaper price and we promise to beat it! To shop for tires online go to our website.

Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Vehicle Detailing
  • Windshield/Glass
+ More
Amenities
  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Wireless Internet
+ More
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Affiliations
  • TECH-NET
  • iATN

Map
Get Directions to Chapel Hill Tire - Cole Park Plaza
Schedule an Appointment with
Chapel Hill Tire - Cole Park Plaza
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (919) 364-6449(919) 364-6449
Get an estimate and never overpay again
RepairPal guarantees your repair will be done right.