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IMA Motorwerke | German Car Repair Specialists

(703) 665-1260
147 Verified Reviews
imamotorsport@gmail.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 6:00pm
S
Closed

ADDRESS

25354 Pleasant Valley Rd
#155B
Chantilly, VA 20152 USA

AUTO REPAIR EXPERIENCE

  • Jennifer Arzola, Owner
  • Established 1999
  • 3 Auto Repair Mechanics on Staff
  • 75 Years of Car Repair Experience

IMA Motorwerke | German Car Repair Specialists Reviews

OVERALL RATING

147 Verified Reviews
5 stars
(110)
4 stars
(28)
3 stars
(7)
2 stars
(1)
1 star
(1)
by - Verified Customer November 30, 2017

My own feeling is it would be nice to have some little things taken care of when my car is already in the shop, such as adjusting my head

by - Verified Customer November 29, 2017

Ivan and his team did an excellent and thorough job on a porsche pre-purchase inspection for me. They took their time and explained all of the potential issues with the car and provided an estimate for what each repair would cost. I definitely think I got my money's worth for the PPI.

by - Verified Customer November 14, 2017

Happy with the work performed. Will visit again for maintenance and other work in the future.

by - Verified Customer November 13, 2017

Guy at the front desk is awesome

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by - Verified Customer November 08, 2017

Allen thoroughly explained everything that could be done and whether each was essential to safe driving or not, and did not pressure me to have things fixed which were not crucial.

by - Verified Customer November 02, 2017

Very knowledgeable and prompt and professional service provided. Allen was the best!!

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by - Verified Customer November 01, 2017

Excellent product knowledge and customer service from the IMA team. Very pleased with the quality of work done. Would not hesitate to use IMA again or recommend them to anyone seeking exceptional service and repair at a fair price for their German or European auto.

by - Verified Customer October 26, 2017

Outstanding service and great price by the owner and his team! Thank you!

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by - Verified Customer October 26, 2017

Ivan did a great job helping me out in a tight spot. He walked me through some troubleshooting over the phone and I was then able to send the defective part to him for diagnosis and repair. Great guy!

by - Verified Customer October 25, 2017

Good experience.

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by - Verified Customer October 19, 2017

Excellent staff

by - Verified Customer October 18, 2017

Came in for a second opinion and got one: no work needed, at least for now. Four months later...when the work was needed we went from appointment to completion in 24 hours for the price quoted...substantially below the dealer. I would also add passion for the cars that I don't see enough....well...we're all a little passionate about out German cars. Great guys...great shop....

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by - Verified Customer October 10, 2017

Very friendly service. Never felt talked down too. Thank you!

by - Verified Customer September 20, 2017

Tire pressure not set correctly when I got thr car back.

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by - Verified Customer September 19, 2017

Good customer service as well.

by - Verified Customer September 18, 2017

Dropped car off picked up rental. Came back it was done

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by - Verified Customer September 14, 2017

Excellent.

by - Verified Customer September 01, 2017

Prior to coming to Ima, I had been to several other shops and my issue was never resolved. Ivan took one day, found the solution and completed my repair extremely swiftly and communicated on an almost daily basis as to what was done and what the overall progress was. IMA will be the only shop I go to from here on out. I can't say enough good things about them.

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by - Verified Customer August 28, 2017

Great shop. Fair, honest, and went above and beyond to explain the work to be done and assure satisfaction. I will be back for service for sure.

by - Verified Customer August 22, 2017

First time to use IMA Boy oh boy did they do a super job. I'll trust no one else to touch my 1999 911 Cab. Thanks for be so professional and being extremely trustworthy!!!

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by - Verified Customer August 17, 2017

trustworthy service

by - Verified Customer August 11, 2017

I would recommend their service to anyone..

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by - Verified Customer August 10, 2017

Great shop

by - Verified Customer August 10, 2017

I wanted working AC in my '85 Porsche. It's not an inexpensive proposition, but the work was done extremely well and I've got cold, cold air in this car for the first time in it's life. Ivan takes good care of his clients and doesn't hesitate to go the extra mile.

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by - Verified Customer August 08, 2017

This shop treated me with respect and more importantly fixed my 911 properly!

by - Verified Customer August 02, 2017

Very professional, spent the time describing what was found and what my options were. They even shared that one repair could easily wait until my next oil change in 5000 miles. Great experience.

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by - Verified Customer August 01, 2017

Very thorough work. IMA really knows Porsche vehicles through and through. The work was done amazingly fast, and the price was reasonable.

by - Verified Customer July 27, 2017

Excellent

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by - Verified Customer July 25, 2017

Ivan and Allen were both extremely helpful and knowledgeable of my vehicle. They were both up front about any possible costs higher or lower than what was quoted.

by - Verified Customer July 24, 2017

Great work. Ivan & team are competent.

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by - Verified Customer July 19, 2017

Great experience.

by - Verified Customer July 19, 2017

Ivan has always treated us well and we tell everyone we can about this great repair shop!

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by - Verified Customer July 16, 2017

Outstanding service!

by - Verified Customer July 13, 2017

Thanks. You have a long term Porsche customer in me.

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by - Verified Customer July 13, 2017

Very professional and courteous staff. Extremely happy with the brakes replacement job with a very fair price compared to the dealer quote.

by - Verified Customer July 13, 2017

We replaced the passenger light of my wife's car and the all day light that stays on still isn't fixed. If this were remedied, I'd be all in these guys. Took their time to explain exactly what needed to be done. Followed up accordingly. Gave me some options, etc. Like them and their work, but don't know how the light fixture was missed.

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by - Verified Customer July 11, 2017

These guys are not only pros but it's clear that they love what they do!

by - Verified Customer July 06, 2017

Ivan is a pro.

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by - Verified Customer July 06, 2017

You did a good job.

by - Verified Customer June 29, 2017

These folks are full of information and guidance for new Porsche owners (me). Just fantastic!

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by - Verified Customer June 15, 2017

Needed 50,000 mile checkup and repair of a hood latch for my 2008 Boxster S. They did a review of the car, pointed out what they noticed I may want to consider repairing (brakes and battery) as they were very close to being out of spec. No pressure to increase the repair costs however I elected to have the work done and they did a great job, car done on time and slightly under their estimate. Great alternative to the dealer. Better customer support, much better pricing and a wonderful experience.

by - Verified Customer June 15, 2017

They Communicate well and everything was done on time. Good experience.

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by - Verified Customer June 11, 2017

Ivan and his team took great care in getting my car ready for a long road trip that my wife and son would be taking. I felt 100% safe and secure knowing that they would be okay driving my car after Ivan and his team checked it out and made some corrective and preventative maintenance actions.

by - Verified Customer June 08, 2017

Great People!
Great Service!
Great Price!

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by - Verified Customer June 06, 2017

IMA has always given me sound advice, and been very strait forward giving me the information of what needs to be done and what can be done later. They also have completed their work on my car to the highest of standard.

by - Verified Customer May 24, 2017

So glad IMA could jump on my problem quickly as I had a track day coming up soon.

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by - Verified Customer May 24, 2017

Ivan and Chris did a great job - I needed a quick turn around and they delivered!

by - Verified Customer May 23, 2017

Extremely knowledgeable,
Happy to find them. Feel more comfortable with them than the dealer.

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by - Verified Customer May 18, 2017

Great work, great team

by - Verified Customer May 18, 2017

The IMA Team kept me informed about all repairs, costs and other issues to watch. Could not ask for anything better.

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by - Verified Customer May 10, 2017

IMA always performs at the highest level. The shop is always immaculate and the staff is extremely knowledgeable. I'm always confident in IMA's work and recommendations

by - Verified Customer May 04, 2017

Great experience. The cr was done on time, for less than the original estimate. Drove it across the country 3 days after the repair with absolutely no trouble. Would recommend IMA

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by - Verified Customer May 01, 2017

Great!

by - Verified Customer April 09, 2017

The guys at IMA know their stuff. ALAN saved me huge headache and cash! Thanks for the recommended work done!!

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by - Verified Customer April 06, 2017

Excellent workmanship and even better customer service for a fair price. Thank you.

by - Verified Customer April 06, 2017

Chris did a great job on my BMW e30 clutch replacement. Even tightened up the snifter ! Thanks Chris!

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by - Verified Customer April 05, 2017

The repair was difficult to diagnose, but IMA came through! They were great about keeping me update with the status of the diagnostic and repairs.

by - Verified Customer April 04, 2017

Excellent shop will go back

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by - Verified Customer March 30, 2017

Great

by - Verified Customer March 30, 2017

Super team!

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by - Verified Customer March 22, 2017

Great service

by - Verified Customer March 16, 2017

PPI and subsequent service on a 2003 Porsche 911

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by - Verified Customer March 15, 2017

Most reliable and knowledgeable mechanics to care for my Porsche

by - Verified Customer March 14, 2017

I come to IMA all the time for service on my Porsche. Ivan and his team are terrific. He, in particular, is fantastic to deal with and always fixes my car the first time. Whenever I have had an issue, Ivan always does the right thing and stands behind his work. I am extremely happy with IMA and will continue to get all my work done there.

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by - Verified Customer March 09, 2017

Great experience, good turnaround time on repairs. Multiple issues taken care of in a 2 day period. Thought the issue was a costly alternator job turned out to be much cheaper belts and pulleys. I've been using this shop for years, plan on keeping it that way with my current car and my next purchase in the future which will be a German car as well. Big thanks to the team at IMA!

by - Verified Customer March 09, 2017

Service was great. staff was professional and friendly. hey helped me out in a pinch. i most certainly will be back. price could always be better, but not complaining much.

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by - Verified Customer March 08, 2017

Great first visit!

by - Verified Customer February 26, 2017

Great experience. Liked the fact you hat I could email or call and got quick response either way. Very responsive.

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by - Verified Customer February 23, 2017

Great Service

by - Verified Customer February 20, 2017

Good

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by - Verified Customer February 16, 2017

Wonderful customer service!

by - Verified Customer February 16, 2017

I'm overall a satisfied customer but I did have to take my vehicle back a second time for things overlooked.

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by - Verified Customer February 09, 2017

Best value for Porsche repair in the area.

by - Verified Customer February 02, 2017

These people are highly expert. They are sports car enthusiasts who know what they are doing. And they are very nice people. But they aren't cheap!

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by - Verified Customer February 02, 2017

I am (and will continue to be) a satisfied return customer.

by - Verified Customer January 30, 2017

A lot better than Porsche dealership.

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by - Verified Customer January 26, 2017

Amazing staff.

by - Verified Customer January 26, 2017

The folks at IMA are great as is their work. They aren't the cheapest option, but with the cost comes top notch service.

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by - Verified Customer January 20, 2017

Ivan diagnosed the problems on my Porsche, made the necessary repairs himself, and charged me a fair price for the work done. I would highly recommend IMA.

by - Verified Customer January 19, 2017

Excellent shop and excellent service - always.

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by - Verified Customer January 18, 2017

Been there a couple times. Great service each time

by - Verified Customer January 17, 2017

Great overall experience

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by - Verified Customer January 17, 2017

Ivan and Alan both responded right away when I inquired about having some work done on line. As requested, a thorough inspection and diagnostics were run on the car and a detailed repair order was presented and thoroughly explained. I was pleased with how fast the work was completed. Ivan went over everything in detail upon picking up the car and took the time to answer questions I had about replacing the IMS bearing. Alan and Ivan are both very approachable, courteous, professional and honest and the work is impeccable. This is the second Porsche I have owned and I would not think about going anywhere else for repairs or maintenance.

by - Verified Customer January 17, 2017

Excellent wok ethic! Professional team dedicated to strong customer service and customer satisfaction.

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by - Verified Customer January 16, 2017

So friendly and helpful!

by - Verified Customer January 09, 2017

They are great!

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by - Verified Customer January 04, 2017

Great work, great atmosphere. Although a bit more expensive, it gets done right!

by - Verified Customer December 27, 2016

A+ service

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by - Verified Customer December 26, 2016

Overall great experience at IMA

by - Verified Customer December 22, 2016

I will be bringing my car back here for any services needed. Well worth it.

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by - Verified Customer December 21, 2016

Good people who seem to care about their customers.

by - Verified Customer December 19, 2016

Good guys!

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by - Verified Customer December 18, 2016

Always Great Service.

by - Verified Customer December 13, 2016

These guys are extremely knowledgeable, helpful and a real pleasure to work with. I highly recommend them.

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by - Verified Customer December 11, 2016

Very friendly and knowledgeable.

by - Verified Customer December 07, 2016

Will never go back to the Porsche dealer and pay their prices. Very satisfied with work and price.

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by - Verified Customer December 07, 2016

This place continues to be awesome. Gets better each and every visit.

by - Verified Customer December 02, 2016

Great experience! Thanks!

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by - Verified Customer December 01, 2016

Excellent work performed and customer service. They made my 38 year old car feel like it ran when it first came off the line.

by - Verified Customer December 01, 2016

Mechanics relayed issues found and made suggestions. Ivan was very professional. Will be back.

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by - Verified Customer November 30, 2016

Appreciate time taken to answer questions...

by - Verified Customer September 08, 2015

Timely, responded to email during a holiday weekend, accommodated my schedule, and clearly knew exactly what was needed.

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by - Verified Customer September 07, 2015

They are always great.

by - Verified Customer September 03, 2015

They answered all my questions, performed all the work in a timely fashion and made sure that I was satisfied with what had been done.

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by - Verified Customer September 02, 2015

They are great. Very personable. My car is running like a dream.

by - Verified Customer September 02, 2015

Work done right the first time at a reasonable price.

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by - Verified Customer August 31, 2015

Very satisfied with my experience at IMA Motorwerke.

by - Verified Customer August 23, 2015

Somewhat Likely. Service was good but labor charges on the high side.

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by August 20, 2015

Individual care and good customer service.

by - Verified Customer August 17, 2015

Great staff, very knowledgeable and easy to talk to.

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by - Verified Customer August 16, 2015

Great service.

by - Verified Customer August 12, 2015

Good work fast at a fair price!

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by - Verified Customer August 10, 2015

Professional staff and great customer service.

by - Verified Customer August 10, 2015

Repair work was done right at a competitive repair cost. Friendly staff.

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by - Verified Customer August 06, 2015

Ivan and his team are always ready to help out and very well explain all they do to your car.

by - Verified Customer July 30, 2015

They were honest and understood my needs.

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by - Verified Customer July 28, 2015

Ivan and his team are the local Porsche repair and maintenance experts. Bar none.

by - Verified Customer July 21, 2015

The people truly understand the 968 and know how to repair them without ripping off the customer.

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by - Verified Customer July 15, 2015

IMA produces what it "promised"...car has never had to do back for the same repair.

by - Verified Customer July 08, 2015

They have always provided excellent service, completed the work at a very high level, and are very attentive to the customers and their cars.

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by - Verified Customer June 23, 2015

The problem was fixed. However, I now have a quarter sized small dent on the drivers side rocker panel.

by - Verified Customer June 18, 2015

Great and honest people.

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by - Verified Customer June 14, 2015

IMA provides excellent service and expertise.

by - Verified Customer June 11, 2015

Have already recommended them to friends.

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by - Verified Customer June 04, 2015

You all do great work on my car and my husband's. I feel confident that when I bring my car to IMA I am receiving the best care available.

by - Verified Customer June 04, 2015

Good honest service.

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by - Verified Customer June 04, 2015

Best mechanics around, totally trustworthy, low prices, very likable staff.

by - Verified Customer June 03, 2015

They provided solid work for good price, on top of that, they were nice, and took time to address all my concerns.

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by - Verified Customer June 02, 2015

I like them. They are car guys who are passionate about fine German cars.

by - Verified Customer May 29, 2015

Ivan is a superb technician - a rare find.

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by - Verified Customer May 28, 2015

Post-cat O2 sensor damaged while they were replacing exhaust gaskets after cats. They suggested to fix it for another $400 +. Replaced myself later with $50 for parts.

by - Verified Customer May 27, 2015

Good service.

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by May 10, 2015

Second service, have been very pleased with quality.

by - Verified Customer May 05, 2015

Cost effective and prompt service.

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by - Verified Customer May 04, 2015

Great, honest, and professional shop.

by April 28, 2015

Very reliable and took the time to explain my costs and options.

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by - Verified Customer April 15, 2015

I have found Ivan and his team to be honest and efficient.

by - Verified Customer April 01, 2015

Very friendly shop, lots of generous free advice. Always willing to help with any problem. Cars fixed right the first time.

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by - Verified Customer March 19, 2015

Great staff and Porsche focus.

by - Verified Customer March 17, 2015

Great customer service.

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by March 10, 2015

Only been there once in early March 2015.

by - Verified Customer March 09, 2015

They love Porsches in particular, and cars in general which is backed up with a tremendous amount of racing/race car building experience. I have two Porsches, one old and one not so old-- I take the older one in for routine service and problems, and I take the newer one in for service plus limited upgrades. I will spend money on my cars if I think that it is necessary, and they have the opportunity to recommend and perform upgrades well beyond what we have ended up doing. If it was just about money, they could have made a lot more by going ahead doing some of the ones I have asked about, not to mention recommending others--they have repeatedly waved me off a number of things I have asked about and suggested alternatives that are more appropriate and cost effectve. They are in it for the long term. Additionally, I live in DC and it is very difficult for me to get out to Chantilly--it is futile during rush hour, and they do back flips to accommodate my scheduling needs. One time, one of their mechanics stayed well into the evening installing an original type sound system in my old Porsche plus performing other maintenance so I could drive it to my college reunion. Sure, they need to make money, but they really care about the cars.

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RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
92
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
93

IMA Motorwerke has been providing quality service and repair European vehicles since 1999. This team of automotive professionals is very experienced and takes the time to attend regular training to help ensure your vehicle is repaired correctly the first time. This training, coupled with some of the best automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from advanced diagnostics and programming, to check engine light repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. Our unbiased review of their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “superb”, “honest”, “professional”, “knowledgeable”, and “friendly”. For your peace of mind they back their work with a 24-month / 24,000-mile warranty. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
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AMENITIES

  • Car Wash
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Parts/Accessories
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
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AFFILIATIONS

  • Bosch Service Network
  • iATN

MESSAGE FROM THE SHOP

We are a family owned and operated business providing fair pricing and honest vehicle assessments to keep you safe and your car on the road. Time is valuable so we try to do our part to minimize your car's down time.

MAKES WE SERVE

  • Audi
  • BMW
  • Mercedes-Benz
  • Mini
  • Porsche
  • Volkswagen
  • Volvo

Map
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