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Crossroads Auto Service

RepairPal Certified Shop in Cary

Crossroads Auto Service

72 Verified Reviews
(919) 371-2303
1720 Walnut Street
Cary, NC 27511 USA
"Excellent service, good to work with and they can handle walk-ins at any time without overcharging to stay competitive."
— Dennis, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 5:00pm
S
8:00am to 5:00pm
Auto Repair Experience
  • Alex Shahbazi, Owner
  • Established 2011
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 30 Years of Car Repair Experience
Crossroads Auto Service Reviews
72 Ratings
Displaying 1 - 15 of 71reviews
Chuck
07/14/18
Verified Customer
No issue at all. The shop was very professional, we enjoyed a good discussion with the lady owner.
Kobie
07/06/18
Verified Customer
Very helpful, fast and friendly.
Walter
05/31/18
Verified Customer
Great job!!
Jayson
05/11/18
Verified Customer
I feel that that the staff was very knowledgeable and friendly. The only issue I had is that they had to do a diagnostic to find out why my car would not read for the state inspection. It was a very frustrating they did not give me a estimation on price for labor. A positive they did give a me a loner car so I could get to work. They called me later and said the car is ready but did not give me a heads up on the price. So, when I got there they were like $300. I was like what was the problem and they said they were having trouble finding why my car wasn't reading for the state inspection. They said it took them a long time to find the issues. When they found the issue they said they fixed it with tape. Understandably I was very frustrated when they said it took that much labor to find the problem and it was fixed for tape. For $300. One of the workers rounded down the labor to make it $220 but it made it a little easier. I do appreciate their efforts and told them communication in the future would have made this situation better. I will use them again just because they tried to make the situation better and they seem professional.
Ben
04/14/18
Verified Customer
This place is amazing. They quoted me a price on a transmission check and even though they went longer than they thought AND they brought in a third party, they kept their initial estimate. I will be returning to this shop again.
Mike
04/17/18
Verified Customer
I did needed to go back the next day for an adjustment, but given the size of the job, I can't really hold that against them. Overall, I'm pretty satisfied and would use them again.
Brian
04/21/18
Verified Customer
Excellent service.
Paul
04/11/18
Verified Customer
Very pleasant to work with
Henry
03/03/18
Verified Customer
When asked, I was told one price for an tire alignment but went I check out it was a 10 dollar difference.
Victoria
02/24/18
Verified Customer
Awesome service!
Jenifer
02/28/18
Verified Customer
Adam did an excellent job in both customer service and repairs. I have already referred others to him and will return as needed. Thank you!
Derrick
02/17/18
Verified Customer
Great experience, very kind staff.
Daphyne
01/03/18
Verified Customer
on time and repaired successfully
Betsy
01/04/18
Verified Customer
Had car inspected. Done quickly.
Daniel
11/06/17
Verified Customer
They got the repairs at a price higher than I expected!
Schedule an Appointment with Crossroads Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (919) 371-2303
Need an appointment for today? Call the shop directly at (919) 371-2303
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
98
Tools & Equipment
97
Customer Service
96
Customer Amenities
95
Crossroads Auto Service was established in 2011 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features an experienced team that is anchored by an ASE certified Master Technician. Repairs performed here can range from tires and wheel alignment, minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. Our survey of their recent customers revealed a group who describe this team as: "excellent", "amazing", "honest", and "helpful". Work performed here is backed by a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, loaner cars, early bird drop off, and a waiting area with wireless Internet are also available.
Details
Message From the Shop
Crossroads Auto Service of Cary is a full-service auto repair and maintenance center. We have over 4 ASE certified technicians and the latest diagnosing, testing, and programming equipment. We are committed to making sure that all service is done to your satisfaction, as well as our customer service. Come check us out and see why our customers are loyal and keep coming back.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
Amenities
  • Car Pickup/Dropoff
  • Early Bird Dropoff
  • Loaner Car
  • Open Saturday
  • Open Weekends
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • iATN
Map
Get Directions to Crossroads Auto Service
Schedule an Appointment with Crossroads Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (919) 371-2303
Need an appointment for today? Call the shop directly at (919) 371-2303
What verified customers have to say about Crossroads Auto Service
Would recommend to a friend
87%
Car was ready when promised
91%
Did not feel sales pressure
95%
Car was fixed correctly the first time
89%
Customer was treated respectfully
93%
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