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Bartel's Auto Clinic - Carol Stream

RepairPal Certified Shop in Carol Stream

Bartel's Auto Clinic - Carol Stream

72 Verified Reviews
(630) 381-5810
190 S Gary Ave
Carol Stream, IL 60188 USA
"Very courteous, professional, and knowledgeable."
— Ron, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 6:00pm
S
8:00am to 5:00pm
Auto Repair Experience
  • Joe Lucas, Manager
  • Established 2003
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 47 Years of Car Repair Experience
Bartel's Auto Clinic - Carol Stream Reviews
72 Ratings
Displaying 1 - 15 of 70reviews
Merrill
09/22/18
Verified Customer
We have been customers for too many years and we always come back. That should tell you something.
Dick
09/08/18
Verified Customer
I've been a customer for more than 35 years and I always find Bartel's Auto Clinic to be the very best place to have your car 'Cared' for.
Ron
08/28/18
Verified Customer
Very courteous, professional, and knowledgeable.
Melissa
09/21/18
Verified Customer
Trevor explained thoroughly everything to me prior to picking up my jeep. He provided me with a cost breakdown prior to me bringing it in. There was one thing two items needed to be fixed as well. He contacted me first and gave me a quote and a detailed explanation for what and why the work needed to be done. He also arranged for a tow from my home to the shop, which was fabulous! He was very professional and I feel is an asset to your company. Picture perfect service on my jeep and customer service! Thank you!!!!
Clarence
08/27/18
Verified Customer
EVERYTHING WAS OK UNTIL I WAS AT THE DEALER, THEY INFORMED ME THAT THE TRANSMISSION CAP WAS MISSING. I HAD TO PAY 25 DOLLARS FOR A NEW CAP BECAUSE YOUR TECH DID'NT PUT IT BACK.
Guy
06/30/18
Verified Customer
During a stretch of hot days, my A/C went out. I didn't want to spend a lot of money to repair it because I was going to trade the car in soon. Bartel's repaired it and charged a very fair price.
Tori
09/27/18
Verified Customer
Got work done on my car, I was able to bring my own parts to help keep cost down and only paid labor. Labor was very expensive, triple the price of parts.. final cost was about $800 in labor. When I left the shop I didn't t notice right away until I already drove off that my tire pressure wasn't at least checked and needed to stop elsewhere to put air in them. I would think with all that I paid would at least be checking my tire since an I got an alignment done. So that was disappointing to me that I spent all that money and that wasn't even checked.
Ray
08/22/18
Verified Customer
Good service.
Steve
08/06/18
Verified Customer
Work was done and I was very satisfied.
Don
08/31/18
Verified Customer
Well done as always!
Lisa
08/15/18
Verified Customer
Always friendly and professional!
Jan
07/05/18
Verified Customer
Very nice employees and took time to show me stuff on my car.
Alex
09/06/18
Verified Customer
I put 3 for the cost because honestly no matter what I paid would be too much anywhere.
Scott
08/29/18
Verified Customer
Came in for an oil change on a slow day. My maintenance light was not reset and within a week my TPMS light was on and all 4 tires were at 25 psi. So my reminder wasn't reset and my tires didn't get filled with my LOF. If this is what happens when you're slow I would hate to see what shortcuts your techs take when you're busy. I will not be returning
Maureen
08/27/18
Verified Customer
The estimate for car repair ended up replacing the car. Brought my new car there for an estimate but the dealership ended up repairing. Both instances I would have repaired with Bartell's. I had a complete understanding of what was happening with the vehicles in both instances.
RepairPal Scorecard
92
Overall Quality Score
12-month / 12,000-mile warranty
Technical Ability
94
Tools & Equipment
97
Customer Service
91
Customer Amenities
95
The Carol Stream location of Bartel's Auto Clinic has been serving the local community since 2003. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “friendly”, “knowledgeable”, “excellent”, “honest”, and “professional”. A local shuttle service, loaner cars, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are available for your convenience.
Details
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belt
  • Tire Sales/Repair
Amenities
  • Early Bird Dropoff
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
  • TECH-NET
Map
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What verified customers have to say about Bartel's Auto Clinic - Carol Stream
Would recommend to a friend
82%
Car was ready when promised
87%
Did not feel sales pressure
92%
Car was fixed correctly the first time
88%
Customer was treated respectfully
93%
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