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PFM Car & Truck Care

RepairPal Certified Shop in Carmel

PFM Car & Truck Care

156 Verified Reviews
(317) 868-1016
1441 S Guilford Rd
Carmel, IN 46032 USA
"Excellent service."
— Joel, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 7:00pm
S
8:00am to 4:00pm
Auto Repair Experience
  • Ryan Sexton, Manager
  • Established 2010
  • 4 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 43 Years of Car Repair Experience
PFM Car & Truck Care Reviews
156 Ratings
Displaying 1 - 15 of 149reviews
David
06/11/19
Verified Customer
Great service. Priced a little high.
Chano
06/03/19
Verified Customer
Chandler was great to work with.
Lloyd
05/31/19
Verified Customer
Professional and courteous staff. Car was in and out in no time.
Doug
05/28/19
Verified Customer
Quick efficient and helpful
Clay
06/06/19
Verified Customer
Had a brake hose leak a few months after having another one replaced. I also had the oil changed at that time. Since the oil change, my truck ran low on oil which had never happened before. I asked PFM to check the plug because I never had an oil issue. They found no issues with the drain plug. They charged me to de-grease in order to find the leak. They didn't find anything. When I got home and read the paperwork the tech had noted that there was leaking around the filter. I was not made aware of this and shouldn't have paid for de-greasing as the filter was installed by PFM during the earlier oil change.
Charles
06/04/19
Verified Customer
Very Professional Service
Rachel
06/10/19
Verified Customer
The staff was polite, willing to help. Also, willing to overcharge me for some things to get fixed on my car that didn't need to be fixed. That was a shame.
Mary
04/19/19
Verified Customer
Very professional.
Ryan
03/27/19
Verified Customer
I don't like additional repairs (repairs beyond what I originally requested) being placed on the quote sent to me for approval of work to be done. Seems very shady. This seems to be a newer process as I don't recall the additional charges being quoted in the past. Otherwise great service from your staff.
Jerry
04/22/19
Verified Customer
always an easy experience here. friendly staff.
Jeff
04/17/19
Verified Customer
Friendly, accommodating staff, work completed as promised. Good people to work with.
Tom
04/08/19
Verified Customer
Great, friendly staff
Wanda
03/27/19
Verified Customer
They always provide top notch service.
Gwen
04/05/19
Verified Customer
The team is incredibly honest and helpful! I'm a single woman who knows nothing about cars. They make sure all general maintenance is taken care of, they touch base about future needs, and they never push repairs that aren't necessary. They have earned my trust over the years.
Austin
04/01/19
Verified Customer
I spent $3,000 to have my heater core, mode actuator doors, water pump, AC evaporator, and A/C fan motor. In the process the mechanic broke my hood latch and didn't hook up the power to my center console when putting it back together. I now have to bring my truck back in a 4th time because the new hood latch that was put in isn't working. 2 other times I brought it back in because the original problem wasn't fixed. Although it's under warranty it is highly inconvenient to have to make this many trips when spending this type of money. Things like forgetting to tighten my coolant lines or breaking my hood latch twice are definitely avoidable. I have 2 friends that work at PFM that I have known for 20 years and I would have a tough time bringing my business back or recommending anyone to use PFM.
RepairPal Scorecard
95
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
99
Tools & Equipment
90
Customer Service
96
Customer Amenities
95
The Carmel location of PFM Car & Truck Care has been serving the local community since 2010. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “friendly”, “professional”, “knowledgeable”, "helpful" and “honest”. This location features a team of automotive professionals with an excellent mix of experience, ongoing training, and ASE certifications (including 2 ASE Master Techs). They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.
Details
Message From the Shop
Pull into our service drive and avoid the weather. We will check you in and direct you to our waiting room that includes free wi-fi, internet, tv, and coffee. Enjoy yourself as we take care of all your automotive needs.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
Amenities
  • AAA Member Discount
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
Map
Get Directions to PFM Car & Truck Care
What verified customers have to say about PFM Car & Truck Care
Would recommend to a friend
92%
Car was ready when promised
96%
Did not feel sales pressure
68%
Car was fixed correctly the first time
92%
Customer was treated respectfully
98%
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