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Los Gatos Auto Service

RepairPal Certified Shop
Los Gatos Auto Service
284 Verified Reviews
Los Gatos Auto Service
284 Verified Reviews
(408) 912-1865
1460 White Oaks Rd
Ste F & G
Campbell, CA 95008 USA
Hours
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • John Vasquez, Manager
  • Established 1993
  • 5 Auto Repair Mechanics on Staff
  • 102 Years of Car Repair Experience

Los Gatos Auto Service Reviews

Overall Rating

284 Verified Reviews
5 stars
(207)
4 stars
(64)
3 stars
(6)
2 stars
(5)
1 star
(2)
by - Verified Customer May 11, 2018

Excellent and honest service!

by - Verified Customer May 08, 2018

Very honest with pricing and in top of it with a call every day to follow up on the status

by - Verified Customer May 08, 2018

Always a pleasure working with you guys!

by - Verified Customer April 27, 2018

Pretty good, will come back again!

by - Verified Customer April 25, 2018

Great work and customer service!

by - Verified Customer April 20, 2018

this was a good experience. Still a little worried from the last time when the radiator hoses were incorrectly clamped and my coolant poured out on my first drive. Luckily I made it home.

by - Verified Customer April 13, 2018

Pleased with all as usual

by - Verified Customer April 12, 2018

Nice people, fair prices, good work as far as I can tell - but I'm no oil change or filter expert :)

by - Verified Customer April 10, 2018

Friendly, respectful and personable

by - Verified Customer March 29, 2018

This shop was Awesome will bring all my vehicles to LGA!

by - Verified Customer March 13, 2018

Being respected and having repairs explained to me in plain language is important to me - Las Gatos Auto Service excelled at both of these. I will return there when one of our family vehicle needs future repairs.

Reply from Los Gatos Auto Service – by Los Gatos Auto March 28, 2018

Hi Skyler! Thank you, so much, for taking the time to share your thoughts with us. It's important to us that you understand your vehicle's needs and why we recommend what we do; we believe in transparency. As always, we're happy to help and are just a phone call away.

by - Verified Customer March 13, 2018

Informative and friendly service.

by - Verified Customer March 08, 2018

This is the second visit to your shop. Both were very satisfactory. I will be back.

Reply from Los Gatos Auto Service – by Los Gatos Auto March 29, 2018

Thanks for letting us know our service met your expectations. I hope we can exceed them next time. We look forward to seeing you again!

by - Verified Customer March 05, 2018

Very good but expensive

Reply from Los Gatos Auto Service – by Los Gatos Auto March 29, 2018

Thank you for providing your feedback, Enrico. I was really concerned with your “expensive” comment, and wanted to double-check our pricing. I verified the repairs we estimated for you with five different repair shops within a five mile radius and found that our pricing is in line for the area. Our prices are what they are for a number of reasons: our technicians are educated and collectively have over 125 years of experience, we have thoroughly vetted all of our vendors and make sure that the parts we source for our customers' vehicles are nothing but the best which is backed up by a 3-year/36,000 mile nationwide warranty, and we have quite a bit of technology (scanners, software, etc.) that allows us to better serve our customers by being more efficient and more thorough with inspections and testing on their vehicles. On top of that, we have a small fleet of loaner vehicles that allows us to provide complimentary transportation to our customers who are unable to go a length of time without a vehicle. With that being said, repairs are a necessary burden of vehicle ownership and we do everything within our power to make it as affordable as possible. There is even a line of credit through Synchrony Bank that customers may apply for that would let them break down the payments over either 6 months or 12 months (depending on the total amount being charged), interest-free. We do hope to see you again and if you're able to provide us with your budget, we can come up with a gameplan to keep your vehicle maintained.

by - Verified Customer February 23, 2018

Been coming here for years. Completely trustworthy, great staff from front office to back. Dave, John, Hector, Lauren and the rest of the crew are the best. I recommend LG Auto to people all the time.

Reply from Los Gatos Auto Service – by Los Gatos Auto March 29, 2018

Thank you, Cindy, for your kind words and support! We are just as happy to care for you and your vehicles. Especially for so many years! Here's looking to many more.

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer February 21, 2018

Knowledgeable, businesslike, thorough.

Reply from Los Gatos Auto Service – by Los Gatos Auto March 29, 2018

Hi Dean! Thank you for taking the time to let us know of your experience with us. We strive to provide the best customer service possible and want our customers to understand their vehicle and it's needs. We're always happy to help.

by - Verified Customer February 12, 2018

Probably would not go back. Way over charged for minor repairs and took way too long.

by - Verified Customer February 07, 2018

will use Los Gatos Auto, over and over again and again

Reply from Los Gatos Auto Service – by Los Gatos Auto March 29, 2018

That means a lot to us, John. Thank you, so much!

by - Verified Customer February 01, 2018

This place is great. My car is running perfectly now, the fixes didn't take that long, and the girl on the phones was really nice too. I will go here from now on for any car issues!

Reply from Los Gatos Auto Service – by Los Gatos Auto February 15, 2018

Hi April! Thank you for taking the time to let us know we earned your business and we're glad we were able to help. We look forward to seeing you again!

by - Verified Customer January 31, 2018

Walked in and immediately given excellent service - late in the morning on a busy Sunday!

by - Verified Customer January 29, 2018

Good quality of work done on car and in timely fashion. Felt pressured to add a lot of additional repairs unrelated to my primary complaint.

Reply from Los Gatos Auto Service – by Los Gatos Auto February 15, 2018

Thank you, David, for taking the time to leave a review for us. We are glad that you are happy with the work performed to your vehicle, and we sincerely apologize if you felt pressured to perform additional repairs. When we perform our inspections, it's really our way of letting you know what's going on with your vehicle and letting you know of any issues before they become much bigger issues. We know how expensive car repairs can be and we really want to help our customers minimize the cost. Again, our apologies if you felt pressured.

by - Verified Customer January 24, 2018

I've had my truck over 15 years. Of the few times that it has needed work, big or small, I've brought it here. This time was no different. I'm confident that Hector was straightforward with me about what the truck needed, and what it would cost, without overcharging me. That is why we bring my wife's car here too.

Reply from Los Gatos Auto Service – by Los Gatos Auto February 15, 2018

Thank you, so much, Randy for letting us know how much you value us and for being such a great customer for these past 15 years! We're honored to be your repair shop of choice.

by - Verified Customer January 22, 2018

Dave is a nice guy very thorough

Reply from Los Gatos Auto Service – by Los Gatos Auto February 05, 2018

Thanks, Jose!

by - Verified Customer January 21, 2018

Had my car towed there and was told only after it was towed and parked that it would be a minimum of $150 for the diagnostic alone. After running a full inspection they did not figure out my issue. I paid the diagnostic fee but left with a broken car. Their top two suggestions for fixing the issue (new air filter and new battery that they quoted to be around $500) were repaired elsewhere for half the price, but did not fix the problem. Only after taking it to another mechanic did I find out that my transmission was bad. You d think they d figure that out first before the long list of items that could be replaced because they looked original and I had higher mileage. They were friendly and professional, but I certainly felt taken advantage of and they did not do their job correctly - especially not for the price I paid.

Reply from Los Gatos Auto Service – by Los Gatos Auto February 05, 2018

Hi Katheryn. We're truly sorry that you felt taken advantage of. Our intention is to let our customers know what is going on with their vehicles, which is why we email the inspection report with pictures. We like to be that transparent, because we know that there are repair shops in the industry who aren't and we pride ourselves on being honest so our customers can trust us. At the end of the day, we want to help because we know that car problems are stressful to begin with and we want to make the repair process as easy as possible. Since we weren't able to duplicate the problem, we only charged you $80 for testing instead of our usual $150, even though we ended up spending the equivalent of about $450 testing and inspecting your vehicle. We did our level best to find out what was causing your issue, and without being able to duplicate the issue and without any codes in the vehicle's memory, it was difficult for us to pinpoint the exact cause. Again, we're sorry that you felt taken advantage of, but when a vehicle is unable to tell us exactly what is wrong, we only have so much to go by.

by - Verified Customer January 11, 2018

Los Gatos Auto knows their stuff. When my car broke down in San Francisco, I had it towed to a local shop, which ended up causing even more damage. I should have just paid the extra money upfront to tow it to people I can really trust (LGA) because I ended up spending so much more fixing the extra damage. Everyone at LGA is competent, respectful and fair. What a breath of fresh air. Worth every penny.

Reply from Los Gatos Auto Service – by Los Gatos Auto January 24, 2018

Hi Julie! We were happy to be able to help get you back on the road. Thank you for letting us know we're worth the drive (or tow)!

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer January 11, 2018

LGAS always takes great care of me.

Reply from Los Gatos Auto Service – by Los Gatos Auto January 29, 2018

Thank you for taking the time to leave us a review, Gordon!

by - Verified Customer January 09, 2018

Always trustworthy.

Reply from Los Gatos Auto Service – by Los Gatos Auto January 24, 2018

Thanks, Bill!

by - Verified Customer January 09, 2018

Dave and Lauren are amazing!

Reply from Los Gatos Auto Service – by Los Gatos Auto January 24, 2018

Hi Stacy! We really truly appreciate you taking the time to let us know. See you next time!

by - Verified Customer January 04, 2018

Very nice customer service folks. I enjoyed the experience from beginning to end. I will definitely return for future repairs.

Reply from Los Gatos Auto Service – by Los Gatos Auto January 24, 2018

Hi Umar! Your review reminds us that our hard work and personal service makes a difference. Thank you for taking the time to let us know!

by - Verified Customer January 04, 2018

Accommodated my semi-last minute need for a smog check. Excellent customer service!!

Reply from Los Gatos Auto Service – by Los Gatos Auto January 24, 2018

Hi Susie! We're glad we were able to help!

by - Verified Customer January 02, 2018

staff was very helpful and quality of work was exceptional for the price

Reply from Los Gatos Auto Service – by Los Gatos Auto January 24, 2018

Thank you, Andres!

by - Verified Customer December 27, 2017

As always...very pleased.

by - Verified Customer December 25, 2017

Great people

Reply from Los Gatos Auto Service – by Los Gatos Auto January 24, 2018

Thank you, Tom!

by - Verified Customer December 21, 2017

More then satisfied with experience.

by - Verified Customer December 21, 2017

I went in thinking I needed 80k maintenance, worried about the cost, but they told me I could get away with a regular oil service. My car runs perfectly now and I plan to return for the recommended 90k service. Thank you!!

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer December 18, 2017

Great overall service.

by - Verified Customer December 14, 2017

John both of them are very professional and competent. I trust them

by - Verified Customer December 13, 2017

Great customer service and quick repairs!

Reply from Los Gatos Auto Service – by Los Gatos Auto January 03, 2018

Thank you for your review, Laura and we're glad that you were happy with your visit!

by - Verified Customer December 13, 2017

Quality work and willing to discuss various issues and give tips for keeping car in best shape!

Reply from Los Gatos Auto Service – by Los Gatos Auto January 03, 2018

Hi Kevin! Thank you for your review. We do all that we can to make sure you understand your vehicle and what it takes to care for it in the best possible way. Always happy to help!

by - Verified Customer December 12, 2017

Good job done on repair. would come back again

Reply from Los Gatos Auto Service – by Los Gatos Auto January 03, 2018

Hi Alan! Thank you for the review and we look forward to seeing you again!

by - Verified Customer December 10, 2017

Always quality!!!

Reply from Los Gatos Auto Service – by Los Gatos Auto January 03, 2018

Thank you, Ray, for taking the time to let us know we've earned your 5 stars!

by - Verified Customer December 10, 2017

Dave and the rest of the guys were knowledgeable and explained the issue I had with my truck so I felt comfortable with the work being done. Got me back on the road quickly.

Reply from Los Gatos Auto Service – by Los Gatos Auto January 03, 2018

Thank you, Scott! We are honored to hear that we met your expectations and we look forward to exceeding them.

by - Verified Customer December 06, 2017

Have already recommended this shop to a friend.

Reply from Los Gatos Auto Service – by Los Gatos Auto January 03, 2018

Thank you, Lois! We appreciate your review!

by - Verified Customer December 05, 2017

Always great

Reply from Los Gatos Auto Service – by Los Gatos Auto January 03, 2018

Thank you, Bob!

by - Verified Customer December 04, 2017

Excellent

Reply from Los Gatos Auto Service – by Los Gatos Auto January 03, 2018

Thank you, Dina!

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer December 04, 2017

I wanted an oil leak evaluated and potentially fixed. Instead I was presented with many other repairs. I knew my truck needed some other repairs that I wanted to leave for another time, but rather than focus on the oil leak, my attention and the attention of the mechanic/technician seemed to spread into other problems beside the oil leak. Overall, my truck was not worth the cost of the labor and parts that were being pitched in the estimate. At the same time, the hours were short and the shop was closed on the weekends. My work day starts before the shop opens and ends after the shop closes. The shop was understanding and called and communicated to give me updates and arrange a pick-up that I could work into my schedule, but the short operating hours and week make this a less than ideal auto shop to take my cars to since weekends and evenings are my best opportunity to come in.

Reply from Los Gatos Auto Service – by Los Gatos Auto January 03, 2018

Hi Andrew. Thank you for the feedback. We understand that life is busy, which is why we offer after-hours drop-off and pick-up, as well as a complimentary local shuttle, and loaner vehicles (subject to availability). Dealing with car repairs is never easy, which is why we do our best to make it as easy for our customers as possible.

by - Verified Customer November 29, 2017

I'd give the place 5 stars if things were more coordinated between the staff and I could know really when to expect my car back

Reply from Los Gatos Auto Service – by Los Gatos Auto December 08, 2017

Hi Sasha! Thank you so much for your feedback and for allowing us to service your vehicle. Communication is definitely key and we are continually working to improve ourselves.

by - Verified Customer November 26, 2017

great people

by - Verified Customer November 16, 2017

Great work. Great team.

Reply from Los Gatos Auto Service – by Los Gatos Auto December 12, 2017

Hi Ronnie! We truly appreciate you taking the time to leave a review for us and we're glad that you were happy with our service.

by - Verified Customer November 16, 2017

Totally and happily satisfied, they were all very professional

by - Verified Customer November 14, 2017

Hector communicates with good level of technical and practical considerations. Through mechanical job, 22 year old truck got a nice overdue major tune up & troubleshooting.

Reply from Los Gatos Auto Service – by Los Gatos Auto December 08, 2017

Hi Richard! Thank you for taking the time to leave such a nice review. It was our pleasure working with you and we're glad that we were able to help with your truck. See you next time!

by - Verified Customer November 09, 2017

I appreciated the daily contact with the progress of the repair

by - Verified Customer November 06, 2017

thanks

by - Verified Customer November 01, 2017

Good!

by - Verified Customer October 29, 2017

Good , reliable , trusted place . Will come back

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer October 26, 2017

Excellent service, but expensive up front.

by - Verified Customer October 24, 2017

We just started to use them for all of our company vehicles and everything has been great.

by - Verified Customer October 05, 2017

Los Gatos Auto Service is great!

by - Verified Customer October 04, 2017

Very accommodating

by - Verified Customer October 02, 2017

Great work

by - Verified Customer September 28, 2017

Dave and everyone there obviously takes pride in their work. They are all so helpful, efficient and reliable people to work with!

Reply from Los Gatos Auto Service – by Los Gatos Auto October 16, 2017

Hi Jennifer! We are always happy to help . Thank you for taking the time to leave a review for us!

by - Verified Customer September 28, 2017

Always a satisfying experience. Have been going to the shop for several years and feel the staff goes the extra mile in customer service.

Reply from Los Gatos Auto Service – by Los Gatos Auto October 12, 2017

Hi Rebekah! Your satisfaction reminds us that our hard work and personal service makes a difference. Thank you for taking the time to leave us a review!

by - Verified Customer September 28, 2017

Shop recommended brake pads/rotor replacement. Only last minute change was the brake caliper replacement, but it was a fair and necessary addition.

by - Verified Customer September 20, 2017

The experience was great will be returning with my other vehicle.

by - Verified Customer September 19, 2017

I've been taking my van to Los Gatos Auto Service for the past 6 years because they are the best - respectful of my time but also knowledgeable and provide service that goes
above and beyond.

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer September 17, 2017

They always take care of us when we need work done.

by - Verified Customer September 14, 2017

Great Shop!

Reply from Los Gatos Auto Service – by Los Gatos Auto September 26, 2017

Hi George! Thank you for taking the time to leave a review for us. We're glad that you were pleased with our services!

by - Verified Customer September 13, 2017

work was good and as a long time customer I was satisfied

by - Verified Customer September 13, 2017

I am getting a oil maintanence message on my screen though...and you just changed the oil...so not sure why that's happening unless it has to do with the filter...was that replaced?

by - Verified Customer September 13, 2017

Eventually fixed everything that was needed

by - Verified Customer September 11, 2017

Well done.

by - Verified Customer September 11, 2017

I was very happy that the mechanics were able to identify the problem with my car, purchase the parts, and fix it all in one day.

by - Verified Customer September 10, 2017

Good Service with good explainations

by - Verified Customer September 04, 2017

There are parts didn't get repaired.

by - Verified Customer September 03, 2017

I'm happy with the work they done on my car
Thank you guys

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer August 31, 2017

It was great service

by - Verified Customer August 31, 2017

The lady at the front desk was great, the technical guys could do better in answering phone calls and be bit more courteous. They took longer to get the parts, then scheduling for follow-up was not easy. In the end, they did a good job!

by - Verified Customer August 24, 2017

Great!

by - Verified Customer August 24, 2017

good experience. i have been a customer of Los Gatos Auto Service for more than 15 years. I like the operation enough to keep coming back.

by - Verified Customer August 23, 2017

Awesome service and great people who do excellent work and fairly priced.

by - Verified Customer August 22, 2017

Highly recommend

by - Verified Customer August 22, 2017

All good

by - Verified Customer August 21, 2017

We took a Honda CRV in for a pre-purchase inspection. Lauren and the rest of the staff treated us incredibly well and respectfully. They were honest and we found out issues that helped us decide to not purchase the vehicle. We would definitely recommend them!

by - Verified Customer August 21, 2017

Always a great experience! Nice to see a woman in the shop - she was very friendly and professional and I very much appreciated that.

by - Verified Customer August 17, 2017

Everything worked out. Problem was resolved and I'm happy with the results.

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer August 15, 2017

Explained what they did. Came out a little less than quoted. Helped me with a loaner car. No issues with the car

by - Verified Customer August 15, 2017

Great service, and a great team of mechanics working there. I really liked the throrough breakdown of the repairs, and how they provided photos of the parts and directly showed me the problem on screen. Really loved that kind of transparency and would like to return my vehicle to them when it needs some TLC.

by - Verified Customer August 14, 2017

It was mediocre.

by - Verified Customer August 14, 2017

problem not fixed first time in because this was one of those problems that is difficult to determine at first pass. No problem with that. LOVE LGA! I know that I can trust them and that they are very good at what they do! Thank you.

by - Verified Customer August 14, 2017

Great service

by - Verified Customer August 10, 2017

Thank you

by - Verified Customer August 09, 2017

Mechanic provided excellent service in a timely manner. I was very safityied with my brake job. I would come back again,

by - Verified Customer August 08, 2017

good job

by - Verified Customer August 03, 2017

Costs are always more than expected but good work is done so what can you do.

by - Verified Customer August 02, 2017

Good Shop

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer July 31, 2017

Work was done fast and to spec.

by - Verified Customer July 27, 2017

David and his mechanics are customer focussed, and do much more than what you pay for.

by - Verified Customer July 20, 2017

Professional service with a personal touch.
They answered all questions and made a point of making sure I was satisfied. As a woman with limited knowledge about cars, I appreciated being treated with respect. They are honest and do exactly what they say.

by - Verified Customer July 13, 2017

All good

by - Verified Customer July 13, 2017

The only issue I had was not the shop's fault they got a faulty part. That being said they handled the fix and replacement supurbly.

by - Verified Customer July 09, 2017

It was all very good!

by - Verified Customer July 09, 2017

I took my car to LGA to diagnose a coolant problem. They did that for me. I don't have correct equipment to diagnose a coolant issue. Since I do a lot of work on my hot rod I decided to do the work. What I appreciate is they weren't at all upset about my decision.

by - Verified Customer July 09, 2017

Was most impressed with their customer service and how friendly they all were to every customer.

by - Verified Customer July 04, 2017

Great service, friedly workers car was finished in a fast timely manner.

by - Verified Customer June 29, 2017

Good experience

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer June 28, 2017

Very courteous/friendly at the front desk. This is my first time at LG Auto Service and so far I'm very satisfied and would come back.

by - Verified Customer June 27, 2017

John and the staff are awesome. They fixed Suzanne and she's running great! Thanks!!

by - Verified Customer June 22, 2017

Thanks!

by - Verified Customer June 21, 2017

I will be back

by - Verified Customer June 21, 2017

John V. was amazing, he explained everything and got the car to my wife in fantastic order

by - Verified Customer June 19, 2017

i love this shop - Hector always remembers me!

by - Verified Customer June 19, 2017

excellent team.

by - Verified Customer June 15, 2017

Everyone here at this shop are very professional thank you

by - Verified Customer June 07, 2017

Always a good experience. Really like John he's always helpful. Hector too.

by - Verified Customer June 07, 2017

Will continue to come here.

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer June 05, 2017

Staff friendly, thorough and thoughtful.

by - Verified Customer June 04, 2017

The shop ordered the OEM part and oil as per my request. Easy to schedule and done on time.

by - Verified Customer May 30, 2017

Found Hector to be friendly, knowledgeable and efficient. I will be back.

by - Verified Customer May 29, 2017

LGAS has my complete trust and confidence in all things having to do with my car. They use up to date technology and their technicians seem to be well trained. I really appreciate their practice of maintaining a small number of loaner cars I can use which means no down time. They have my loyalty

by - Verified Customer May 24, 2017

Pretty good and fast oil change

by - Verified Customer May 24, 2017

Always very helpful

by - Verified Customer May 24, 2017

The techs were attentive and the follow-up was appreciated. The shop made every attempt to accommodate my schedule.

by - Verified Customer May 17, 2017

The battery was replaced as explained. But after I left, the battery would not work. I have an appointment to figure out what happened.

by - Verified Customer May 16, 2017

Great service, the free loaner was greatly appreciated, and the pricing was phenomenal.

by - Verified Customer May 16, 2017

Excellent.

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer May 14, 2017

I do appreciate the way this mechanic was able to provide so many details as to WHY my car was diagnosed as needing the repair that it did, however.

by - Verified Customer May 08, 2017

Excellent service. Good personnel.

by - Verified Customer May 07, 2017

Wonderful service!

by - Verified Customer May 04, 2017

Good job.

by - Verified Customer May 04, 2017

Very professional and I am very pleased with the service.

by - Verified Customer May 04, 2017

I'm coming to Los Gatos Auto Service since 1998, and recommend it to all my friends. This should tell you what I think of them...

by - Verified Customer May 03, 2017

I took my car in last week for a checkup.. so far so good. The staff was very nice and explained everything they did.

by - Verified Customer May 01, 2017

Hector was very nice and explained the details to me regarding the repairs. I appreciated that very much. I had to rent a car for the day and a loaner would have been nice. Maybe next time.

by - Verified Customer April 30, 2017

Excellent Service - job completed and a/c works perfectly - Thank you.

by - Verified Customer April 30, 2017

You got good peeps.

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer April 27, 2017

I called that afternoon and was able to get my car in for a battery swap since my car would not start in the employee parking lot.

by - Verified Customer April 11, 2017

Everything was great, except the cap to the radiator overflow was not put back into place, as well as the window washer cap on the holding reservoir.

by - Verified Customer April 11, 2017

All around good experience. Both Hector and John are really good.

by - Verified Customer April 10, 2017

EXCELLENT !!!!!

by - Verified Customer April 04, 2017

Thanks for the good work Dave!

by - Verified Customer April 03, 2017

GREAT GROUP OF PEOPLE!

by - Verified Customer March 28, 2017

Super.

by - Verified Customer March 28, 2017

Los Gatos Auto Service rebuilt the transmission of our 2002 Toyota Highlander, and it's running great again. They did the work in a timely and cost-effective manner - we would go to them again in the future.

by - Verified Customer March 26, 2017

Honest shop!

by - Verified Customer March 23, 2017

Dropped the truck off without an appointment for an alignment. The job was done as promised and staff explained to me the measurements taken and adjustments made. Polite and engaging staff.

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer March 23, 2017

No one else will ever work on my cars but the staff at Los Gatos Auto. Hands down the best.

by - Verified Customer March 19, 2017

Honest, they have loaner cars and I've referred several friends.

by - Verified Customer March 19, 2017

After reading several positive reviews, I decided to give this facility a try. I have to say; the staff was friendly and thorough in their initial diagnosis. The reason for the one-star rating is that they gouged me on the parts price. I do not mind if a place doubles their cost on a part, but to quadruple a price is simply ridiculous. So be forewarned, if a part cost them $100., be prepared to pay them $400. for the part. When I complained about being overcharged for the part, they told me that the part was a very expensive part. I checked online at several locations and found that I was charged four times what I would have paid for the same identical part from the same identical manufacturer. Needless to say, I will never return to this shop again.

by - Verified Customer March 15, 2017

Good as always.

by - Verified Customer March 15, 2017

Very professional folks.

by - Verified Customer March 15, 2017

Always great service!!!

by - Verified Customer March 14, 2017

I moved to the area about a year ago and have been bringing my car here ever since based on the reviews. This past time I was just a little turned off when I was told there was about $1000+ of maintenance needed on my car. I love John he is always super.

by - Verified Customer March 13, 2017

Excellent customer service!

by - Verified Customer March 13, 2017

Good experience with the staff, but I felt the price was a little high and I had to bring the car back to fix an issue that resulted from the repairs.

by - Verified Customer March 09, 2017

Dave and John are great, they got my car in quick and repairs were done the next day. Thanks Guys!

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer March 09, 2017

All the work was completed on time and there were no surprises.

by - Verified Customer March 07, 2017

A positive experience. Would bring more cars to you for repair and would recommend you to others.

by - Verified Customer March 06, 2017

I appreciated the loaner car.

by - Verified Customer March 05, 2017

Trustworthy.

by - Verified Customer March 05, 2017

Hector and John +++++++

by - Verified Customer March 02, 2017

Did a safety check for daughters car-found bad brakes -so happy I went there.

by - Verified Customer February 28, 2017

Hector was very accountable for repair work and help me to have the correct expectation on their work timeline. I had a very good experience.

by - Verified Customer February 27, 2017

Good.

by - Verified Customer February 27, 2017

Very good work done by a strong team as I've come to expect. Customer service is excellent.

by - Verified Customer February 26, 2017

Good service

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer February 23, 2017

Very kind, quick, and informative. Would definitely come again.

by - Verified Customer February 21, 2017

I had a great experience. Everyone was friendly and explained what the problem was. The work was completed promptly.

by - Verified Customer February 19, 2017

I'm very satisfied with how my car is serviced at Los Gatos Auto Service and how I'm treated as a woman there, they never try to talk down to me or recommend any service that is not needed.

by - Verified Customer February 19, 2017

I have been dealing with this team for some time. I have been taking all my cars there for everything for several years.
Without question, they have been the best auto repair facility I have ever dealt with.

by - Verified Customer February 16, 2017

John was exceptionally nice, they're great guys that know exactly what they're doing.

by - Verified Customer February 16, 2017

Thank you, Hector and John! Very happy with how the Honda is running.

by - Verified Customer February 14, 2017

Thank you for your help and providing a loaner car.

by - Verified Customer February 13, 2017

This survey is awkward to navigate.

by - Verified Customer February 13, 2017

They fix the issue.

by - Verified Customer February 13, 2017

Dave and company always provide great service. My family has been going to him for over 20 years and we hope to be taking our cars there for many more years to come.

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer February 12, 2017

John and the gang are great!

by - Verified Customer February 09, 2017

Everyone very friendly and helpful. The work was excellent.

by - Verified Customer February 06, 2017

GREAT.

by - Verified Customer February 06, 2017

Timely service and great communication.

by - Verified Customer January 31, 2017

Next time call back with the repair quote when you say you will. It took me calling 3 times to get the amount then approve it. I didn't think it could be finished in time, but they got it done by the end of the day. Good job!

by - Verified Customer January 31, 2017

This is a very trustworthy facility and the staff is great...recommend to all my friends.

by - Verified Customer January 30, 2017

I was surprised how long it took. Otherwise it was fine.

by - Verified Customer January 29, 2017

I have always had THE absolute best service @ LGA. Dave & his crew are the best- hands down!!

by - Verified Customer January 26, 2017

Very helpful and got the work done quickly.

by - Verified Customer January 24, 2017

Very nice, respectable place. Friendly staff. Good work.

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer January 18, 2017

I took my Mercedes in because I had a fluid leak that my usual mechanic was having trouble diagnosing. John and his team found the leak as well as a few others my mechanic had missed. They were very thorough. A little bit pricier but you get what you pay for. Overall I am very happy.

by - Verified Customer January 12, 2017

Thanks for your help and taking me under your busy schedule. Excellent repair shop!

by - Verified Customer January 11, 2017

A check of the car, followed by a simple air filter & oil change.

by - Verified Customer January 11, 2017

While I had a great experience. Dave smelled like cheese, and he kept asking me if I would like to play ping-pong with him.

by - Verified Customer January 09, 2017

Great!

by - Verified Customer January 09, 2017

Was very pleased with the service.

by - Verified Customer January 09, 2017

Awesome all good.

by - Verified Customer January 08, 2017

The fluids were not checked during the service. My washer fluid was low and a warning light was on, but it was not filled. It would have been good to have been told an oil change was at least a 2 hour job to plan my day better, was expecting 1 hour.

by - Verified Customer January 05, 2017

Always professional, quick, and nice.

by - Verified Customer January 04, 2017

Great job team!!

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer January 03, 2017

Good work, trustworthy and fair pricing!

by - Verified Customer December 29, 2016

All was great!

by - Verified Customer December 29, 2016

A very good job!

by - Verified Customer December 27, 2016

LGAS worked diligently to fix my truck and listened to my financial concerns.They kept their schedule and kept me under budget.

by - Verified Customer December 19, 2016

Friendly service. Shop went above and beyond making sure I was a satisfied customer.

by - Verified Customer December 15, 2016

I love Dave and John and their staff!

by - Verified Customer December 14, 2016

Had to bring it back to fix a minor issue, but it was done within a day the second time. These guys are always great!

by - Verified Customer December 13, 2016

Great shop, I recommend to friends.

by - Verified Customer December 11, 2016

As always, Los Gatos Auto Service did what was needed and nothing more, car was ready as promised, friendly and professional personnel who truly care about their customers.

by - Verified Customer December 11, 2016

Great and dependable service, as always.

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer December 08, 2016

Great shop! First time using them but will probably return.

by - Verified Customer December 08, 2016

The explanation of options and work to be performed was very helpful. Service was very good!

by - Verified Customer December 07, 2016

Great service, fair pricing, friendly and knowledgeable staff!

by - Verified Customer December 07, 2016

I found them when I first moved to the area and have been extremely happy.

by - Verified Customer December 06, 2016

Good experience - overall!

by - Verified Customer November 28, 2016

The guys here are always friendly and helpful.

by - Verified Customer November 27, 2016

Everyone is always professional, friendly and thorough!

by - Verified Customer November 22, 2016

Awesome service!

by - Verified Customer November 22, 2016

Excellent!

by - Verified Customer November 20, 2016

Nice job!

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer November 20, 2016

Always consistent service, keep up the good work!

by - Verified Customer November 16, 2016

Merry Christmas to all my friends at LGAS!!!

by - Verified Customer November 15, 2016

Nice job. Quick..

by - Verified Customer November 15, 2016

Great guys!

by - Verified Customer November 15, 2016

Very happy with everything!

by - Verified Customer November 13, 2016

Great service. We now bring both our cars here because the guys don't nickle and dime.

by - Verified Customer November 13, 2016

Always friendly service, and great explanation of what needs to be done.

by - Verified Customer November 09, 2016

Excellent and quick service/turnaround.

by - Verified Customer November 09, 2016

I would urge anyone to get their vehicles worked on there. Everyone there is very thorough, and explains vehicles issues very clearly where you can understand.

by - Verified Customer November 09, 2016

The guys at Los Gatos Auto Service where great. Took care of me and my car.

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer November 08, 2016

Very happy with the work!

by - Verified Customer November 08, 2016

Did exactly what was needed!

by - Verified Customer November 07, 2016

Nice guys and willing to explain all the repairs needed.

by - Verified Customer November 06, 2016

Very good responses to my questions. This is an honest enterprise that really strives for customer satisfaction. When my ride failed to show, Dave took me home so I wouldn't have to wait for the car.

by - Verified Customer November 03, 2016

I brought my truck in because it was making a funny grinding noise that I had no idea what it was. The guys in the shop knew exactly what the problem was. They where able to repair it quickly and got me a loaner car as well so that I would not miss work...SO NICE! When I came to pick it up they took the time to show me what the problem was and how they fixed it. I didn't ask them to go into much detail but they really took the time to show me what was wrong and how it was fixed. I felt really taken care of.

by - Verified Customer November 02, 2016

I have known Dave, John for many years. They are the best!

by October 12, 2016

Great!

by - Verified Customer October 06, 2016

Great service!

by - Verified Customer October 05, 2016

Great service!

by - Verified Customer October 04, 2016

They gave a very good service on my vehicle and the price is reasonable. They also gave me recommendations of what services need to be done. I fully trust them and always bring my vehicles to them for maintenance and fixes.

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer September 28, 2016

I was so pleasantly pleased to be treated professionally. The service was outstanding and they kept me posted throughout. Fantastic!

by - Verified Customer September 27, 2016

Always honest and personalized service!

by - Verified Customer September 27, 2016

I was very satisfied with my service at Los Gatos Auto Shop. The staff was very friendly and attentive. Weight times were reasonable and prices seemed reasonable. I trust these guys and will use them again for sure!

by September 27, 2016

Thorough diagnosis of needed repairs.

by - Verified Customer September 27, 2016

The ownership and staff are extremely helpful. The quality service provided is done in a reasonable amount of time. The prices are affordable.

by - Verified Customer September 22, 2016

They always make that I am completely satisfied with their service. Also, they fixed my tire pressure monitor that hadn't worked since the accident. I love these guys!

by - Verified Customer September 21, 2016

Terrific, as usual.

by - Verified Customer September 21, 2016

I always receive service with a smile....and knowledgable mechanics. Very trustworthy shop!

by - Verified Customer September 20, 2016

Excellent service.

by - Verified Customer September 20, 2016

Honest, ethical, hard-working... Dave is a great guy that runs a solid shop

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer September 14, 2016

Los Gatos Auto helped get my old truck (1995) through emissions -- no problem.

by - Verified Customer September 13, 2016

Service was prompt and courteous.

by - Verified Customer September 12, 2016

You are helpful and honest.

by - Verified Customer September 12, 2016

Love everyone!

by - Verified Customer September 08, 2016

I lost lights and turn signals of my pt cruiser and they were able to fit me in. Dave Henderson, the owner took on the job himself. He spent a long time troubleshooting but charged me a fair price even though he spent extra time. They are always helpful and honest.

by - Verified Customer September 06, 2016

Honest service. A little pricey on parts.

by August 30, 2016

Great service.

by August 29, 2016

Fantastic!

by - Verified Customer August 28, 2016

Great service in a timely manner.

by - Verified Customer August 25, 2016

Great shop.. great service.

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer August 24, 2016

Excellent assessment with phone call and extra help was offered to drive me to Starbucks .

by - Verified Customer August 21, 2016

The guys are great and took great care of me and my car, as always!

by - Verified Customer August 17, 2016

Everybody went the extra mile. Fast and complete service with smiles.

by - Verified Customer August 09, 2016

Everyone was super friendly and knowledgeable. They seemed to legitimately care about helping us in the best way that they could (without us spending too much money).

by - Verified Customer August 07, 2016

Always the best. We have taken all of our cars for 13 years now, and completely trust them.

by August 07, 2016

The guys were really helpful. I needed a lot of work done on my car and they understood I had a budget I extremely appreciate what they did.

by - Verified Customer August 03, 2016

Very accurate guys, they know their job well. Also, they are very friendly and always happy to tell you everything you want to know about your car.

by - Verified Customer July 25, 2016

Service was quick, they answered all my questions, charges very reasonable.

by - Verified Customer July 18, 2016

Went in to get some basic work done. Great to have a loaner for a change, even with less time-consuming work. A friendly team that is genuinely interested in helping you get on your way.

by - Verified Customer July 17, 2016

I've been using this shop for many, many years. Every experience is a good one.

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
by - Verified Customer July 12, 2016

Great customer service and very thorough!

by - Verified Customer July 12, 2016

Excellent service, friendly, and trustworthy.

by - Verified Customer July 11, 2016

The shop did an excellent working with my situation, thus keeping it from becoming a transportation crisis.

by - Verified Customer July 04, 2016

Great shop! Takes great interest in you and your car!!

by - Verified Customer June 26, 2016

Could have been clearer on repair choices and payment options.

by - Verified Customer June 13, 2016

It was awesome, dropped by for a smog check, and they had me out in a little over 20 minutes. I found them on Yelp, and they were the closest to my work with the highest rating. I even paid less than I expected. Great value, good job, Thank you!

13 verified customers did not leave comments but provided these ratings:
by Michele, Anne, Mark, Lenoir
by Sam, Patrick, David, Katie
by Julie, Xin, Nikolay, Kevin
by Samuel
Schedule an Appointment with
Los Gatos Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (408) 912-1865(408) 912-1865

RepairPal Scorecard
95
Overall Quality Score

24
month
Nationwide
warranty
24
month
Local
warranty
Tehnical Ability
96
Tools & Equipment
100
Customer Service
95
Customer Amenities
93

Los Gatos Auto Service has been serving the local community since 1993. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “terrific”, “awesome”, “fantastic”, “honest”, and “knowledgeable”. This location features a team of automotive professionals whose experience, commitment to ongoing training, and investment in tools and equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to state smog inspections, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop-off, and a waiting area with wireless Internet are all available for your convenience.


Details
Message From the Shop

We are here to keep you and your family safe on the road. Our services include a free digital courtesy inspection.

Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More
Amenities
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Affiliations
  • iATN

Map
Get Directions to Los Gatos Auto Service
Schedule an Appointment with
Los Gatos Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (408) 912-1865(408) 912-1865
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