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Kensington Auto Service

(860) 756-5014
75 Verified Reviews
kensingtonauto1@sbcglobal.net

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
20:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
08:00
13:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-T
8:00am to 5:30pm
W
8:00am to 8:00pm
W-F
8:00am to 5:30pm
S
8:00am to 1:00pm

ADDRESS

89 Harding St
Berlin, CT 06037 USA

AUTO REPAIR EXPERIENCE

  • Lenny Tubbs, Owner
  • Established 1985
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 50 Years of Car Repair Experience

Kensington Auto Service Reviews

OVERALL RATING

75 Verified Reviews
5 stars
(57)
4 stars
(16)
3 stars
(2)
2 stars
(0)
1 star
(0)
by - Verified Customer December 03, 2017

Friendly, fair, great work, honest

by - Verified Customer November 23, 2017

as usual Kensington auto is a great place to have work done on your vehicle.

by - Verified Customer November 21, 2017

Good service clean and efficient and complete

by - Verified Customer November 19, 2017

Was happy with the service I received.

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by - Verified Customer November 16, 2017

Job well done. Great customer service and would highly recommend/refer clients. Thanks again!!!

by - Verified Customer November 12, 2017

Very satisfied..will continue to have them service my car.

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by - Verified Customer November 07, 2017

I've been going to Kensington Auto since I moved to Berlin about 14 years ago. The prices are higher than other quotes I get, but I still go because I feel confident that they do the job right.

by - Verified Customer October 19, 2017

People working are friendly and smart.

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by - Verified Customer October 15, 2017

Everything went well.

by - Verified Customer October 12, 2017

Great service and I would recommend them to anyone

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by - Verified Customer October 08, 2017

My mom was driving from out of state and her dash lit up like a pinball machine. Justin was able to take it in and get it fixed within a few days...excellent service considering the unexpected timing of this breakdown and that we are not regular customers at Kensington Auto.

by - Verified Customer September 28, 2017

What is there to say? Expert work done by great people!

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by - Verified Customer September 14, 2017

Professional, helpful and polite. Love doing business with Kensington auotomotive.

by - Verified Customer September 04, 2017

Was a simple maintenance but it went well.

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by - Verified Customer August 21, 2017

Courteous, helpful. Only minor negative was when picking up car. No one at counter, and no way to signal presence. Someone was in the office on the computer, but did not make eye contact, even when I announced my presence. Took several minutes to get his attention.

by - Verified Customer August 21, 2017

This was my first time using Kensington Auto Service - I will schedule all future car maintenance appointments at this shop.

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by - Verified Customer August 21, 2017

Good repairs. Good pricing. Personable staff.

by - Verified Customer August 20, 2017

Always accessible and helpful. Owner provided an excellent referral for body shop work I needed. I will always return to Kensington Auto.

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by - Verified Customer August 17, 2017

they did what they said they would do, when they said they would do it.

by - Verified Customer August 15, 2017

Went to have a safety inspection done. They took me back into the shop showed me what was wrong with car and a general figure of how much it would be to fix it.

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by - Verified Customer August 03, 2017

On time friendly service.

by - Verified Customer July 23, 2017

Keep up the good work.

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by - Verified Customer July 18, 2017

They found a budding problem and nipped it in the butt before it cost me a lot of money.

by - Verified Customer June 29, 2017

I had an emissions test that was simple and quick. Both men, the one who answered the phone and the one who took my keys and did the test were polite and friendly, which I appreciated because there were 2-3 visits I had when the receptionist acted more like a diagnostician and was not very pleasant. This past visit was like the ones I've had over the past years.

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by - Verified Customer June 26, 2017

Great service!

by - Verified Customer June 26, 2017

Great Experience. Always take the time to explain what was done and why.

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by - Verified Customer June 11, 2017

Employees were friendly and my car was repaired correctly the first time.

by - Verified Customer June 07, 2017

Felt very comfortable with the shop.

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by - Verified Customer May 15, 2017

Fair price, work well done.

by - Verified Customer April 14, 2017

They got me in on very short notice and performed my service while I waited. Would definitely recommend.

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by - Verified Customer April 10, 2017

I was very satisfied with the work and employees are extremely professional.

by - Verified Customer March 22, 2017

I will be back for oil change when needed.

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by - Verified Customer March 07, 2017

Very pleased.

by - Verified Customer March 05, 2017

Professional workmanship displayed and done in a very reasonable time.

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by - Verified Customer March 02, 2017

I love this shop. They know what they are doing & stand behind their work. They maintain my RV as well as my car.

by - Verified Customer February 23, 2017

Best repair shop in the area by far, fair process, Quality work.

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by - Verified Customer February 23, 2017

Great shop, great people, great service.

by - Verified Customer February 14, 2017

Justin is very knowledgeable and kind. It's a pleasure doing business with him.

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by - Verified Customer February 14, 2017

People always say horror stories about auto shops. When I was looking for one to do a quick oil change my step-dad suggested Kensington, and I'm so glad he did. Only one little quirk was in the payment, but they called me back to fix it. I wouldn't of even known! Awesome people! Thank you so much and keep up the great work!

by - Verified Customer February 12, 2017

They performed a routine inspection and oil change in under an hour. They walked me through what was wearing out and when I should plan on getting it replaced. Very helpful.

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by - Verified Customer February 05, 2017

Quick repair on thermostat failure. They verified the problem before just tearing it apart, didn't just take my word on it.

by - Verified Customer January 31, 2017

Very good work.

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by - Verified Customer January 30, 2017

The work done had been previously recommended when my vehicle was last serviced. There was no pressure to make any of the repairs, but since I wish to keep the vehicle for several more years I opted to follow Kensington Auto's recommendations. The car rides and runs great!

by - Verified Customer January 26, 2017

They rock!

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by - Verified Customer January 24, 2017

Honest service with straight forward advice, they're not trying to baffle and daze you.

by - Verified Customer January 19, 2017

Other than forgetting to reset the oil change switch, I was truly impressed with the quality of service and prefessionalism of the staff.

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by - Verified Customer January 18, 2017

Excellent shop.

by - Verified Customer April 13, 2015

They were quick and they did simple work.

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by - Verified Customer April 13, 2015

I was satisfied with their work, they were done quickly and they did the work correctly. I showed up an hour early and asked them if they wanted me to come back at my scheduled time, they said "no they could fit me in." I didn't have to go home and come back and wait.

by April 12, 2015

They provided excellent customer service, they have flexible hours. They usually get to my car in a timely manner, they are very convenient because they also have Saturday hours.

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by - Verified Customer April 12, 2015

They were professional, timely and they charge fair prices.

by April 12, 2015

They were convenient, they seem to know what they are doing and they will work with you if you find a problem. They explain what is going on.

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by - Verified Customer April 10, 2015

I just like the service and they are friendly over there.

by - Verified Customer April 09, 2015

They are actually honest, they replaced a few parts on my last visit free of charge and they do great work.

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by - Verified Customer April 08, 2015

I thought the service was very good, they did all of the work I asked them to. They explain all of the work they do to make sure it is what you want.

by - Verified Customer April 08, 2015

It's a family run business. They do a very good job. A lot of my friends go there because they offer very good service. They're just a honest business, prices are fair and they will work with you to get your car done.

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by - Verified Customer April 07, 2015

Well I have found them to be convenient for me but I took my truck there it got fixed and then something went wrong a week later.

by - Verified Customer April 05, 2015

Their customer service is outstanding and they really care about their customers. They do whatever they can to make their services affordable.

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by April 03, 2015

Nice interactions with their customers, and they write up future repair suggestions in a report for future reference.

by - Verified Customer April 02, 2015

I think they do a good job, they offer you a ride back and forth while they work on your car. They seem to be good honest people.

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by - Verified Customer April 02, 2015

I got tires from them, I felt they were high quality and I felt their service is unmatched.

by April 02, 2015

They are friendly, reliable, and accurate.

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by March 31, 2015

I have never had to bring a vehicle back to them, and they are very friendly.

by - Verified Customer March 31, 2015

They are very honest and do good work down there.

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by - Verified Customer March 27, 2015

They charge good prices, they are competent and they always do good work. I have always been satisfied with the services they provide.

by March 23, 2015

They offer quick service, they are very reliable and their estimates are right on the money.

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by - Verified Customer March 23, 2015

They were friendly, knowledgeable, reasonably priced and they do all of their work in a timely manner.

by - Verified Customer March 22, 2015

They do a good job but they are a little expensive, they charge a little to much for the work they do.

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by - Verified Customer March 11, 2015

They are very timely and very respectful. The customer service was excellent.

by March 10, 2015

They are pretty honest with you and what needs to be done. I like those guys. I just like their customer service, they are very knowledgeable.

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by - Verified Customer March 10, 2015

They are very courteous, they know exactly what to do. If I have any issues they tell me to come in and they will fix it accordingly, Lenny is the best person I have had take care of my vehicle.

4 verified customers did not leave comments but provided these ratings:
by Kelly, Tara, Mike, orrin

RepairPal Scorecard
94
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
92
CUSTOMER AMENITIES
97

Kensington Auto Service has been providing Berlin and the surrounding area with quality automotive repairs for many years. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and state of the art diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “outstanding”, “affordable”, “knowledgeable”, “honest”, and “courteous”. Local shuttle service, rental cars, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • TECH-NET
  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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