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Precision Tune Auto Care 072-28

(301) 679-3821
151 Verified Reviews
ptac07228@precisionac.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
16:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 4:00pm

ADDRESS

10817 Baltimore Ave
Beltsville, MD 20705 USA

AUTO REPAIR EXPERIENCE

  • Adam Frey, Manager
  • Established 1981
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 20 Years of Car Repair Experience

Precision Tune Auto Care 072-28 Reviews

OVERALL RATING

151 Verified Reviews
5 stars
(54)
4 stars
(41)
3 stars
(15)
2 stars
(16)
1 star
(25)
by - Verified Customer December 04, 2017

No issues to report. And I may return for future services provided that there are some discounts.

by - Verified Customer December 03, 2017

Hard to get to a comfort level with this place; to leave my car here for 1.5 hrs rather than waiting in the busy, grubby desk area. Appointment is necessary. Requested no tire rotation, etc. - just an old change .. 1.5 hours w/appointment?? Groupon voucher used.

by - Verified Customer November 29, 2017

I must say that the service was good and the staff very respectful.

by - Verified Customer November 23, 2017

They were great.

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by - Verified Customer November 14, 2017

I will stick to my dealership.

by - Verified Customer November 07, 2017

Went in for tire rotation and oil change. Tires were not rotated as they had wheel locks, that I had not provided. I marked the tires prior to rotation to ensure they were rotated. Callled back, owner swore they were rotated.

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by - Verified Customer October 31, 2017

I feel like I can trust current and previous managers to be honest about what is needed and what is not. I like that y'all keep records of what has been done previously and alert me to upcoming scheduled maintenance. I come here regularly and plan to continue.

by - Verified Customer October 27, 2017

Excellent customer service!

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by - Verified Customer October 26, 2017

The shop ran like a tight ship and I couldn't think of anything wrong with my experience.

by - Verified Customer October 26, 2017

Please reset oil life percentage and be mindful of the interior of customers cars...for example...but mats on floors or use gloves inside vehicles.

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by - Verified Customer October 26, 2017

My tire had a nail in and I got it plugged. The mechanic plugged it from the outside. 3 days later I had a flat tire and took it to another shop.

by - Verified Customer October 25, 2017

75 minutes for an oil change with an appointment is unacceptable

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by - Verified Customer October 24, 2017

made an appointment and was out quickly. that means alot

by - Verified Customer October 24, 2017

Great job! I came in to have my headlight bulbs replaced. The mechanic found that one of the wires had corroded. They explained what more was needed, and still completed everything and got me out and back on the road on time. Thanks!

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by - Verified Customer October 19, 2017

I paid 965 U$ for tune up and repairing AC vent. I think this was too much.

by - Verified Customer October 19, 2017

Service was very good

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by - Verified Customer October 18, 2017

Workers were very friendly, helpful and explained work well.

by - Verified Customer October 16, 2017

Great shop and price, great staff; though, a bit inattentive. Terrible parking situation.

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by - Verified Customer October 15, 2017

The entire crew is helpful and work is always excellence to my satisfaction everytime

by - Verified Customer October 11, 2017

It was a good experience. Nothing above and beyond.

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by - Verified Customer October 10, 2017

I'm actually very happy that this shop failed me on my inspection. It was a small issue and would've been far easier for them to ignore, but the issue could have caused problems down the road and I appreciate them pointing it out and making sure it was fixed before passing the car. After I asked if they could repair the issue, they kindly suggested that the dealership I purchased the car from would likely do it for free, so I should try that first rather than paying them out-of-pocket to do it. I think I have finally found a repair shop that puts honesty and safety over profit, and I will absolutely be going back to them.

by - Verified Customer October 02, 2017

Good customer service:) Thanks

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by - Verified Customer October 01, 2017

Front desk NOT very friendly, POOR custumer service. But mechanics are good...

by - Verified Customer September 27, 2017

I had a very good first experience.

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by - Verified Customer September 13, 2017

Great experience. Stinks that you have to make appointments before you come. But other than that great experience!

by - Verified Customer September 12, 2017

Friendly and professional!

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by - Verified Customer September 04, 2017

First time going, no problems.

by - Verified Customer September 04, 2017

Good service.

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by - Verified Customer September 01, 2017

I went into the shop to get an oil change. I had an coupon for another location that would have charge me $18.90 for the oil change. Which I was prepared to go to and I stop into this location because I was in the area. As I went into the shop I spoke to the older male attendant at the counter explaining what I needed done and mention the coupon. He stated to me that they don't take outside coupons and they had something close to what I was prepared to spend on the oil change which was $23.99. I went on and had them to do the oil change since I was in the area and not go over to the other location. Once I got there I notice that my car was running and it was nobody working on the car. I was in the shop for 15 minutes waiting to see the attendant and ask why my car had been running all that time with the price of gas. He stated to me that they was charging the battery which nothing was wrong with it. I got no signs of anything going on with the battery. Nor did I get an phone call from them explaining this issue with my car.

by - Verified Customer August 31, 2017

Very good experience

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by - Verified Customer August 30, 2017

They were fair and up front about all costs and issues!

by - Verified Customer August 29, 2017

The manager was incorrect about my appointment that I scheduled and confirmed, then he was very rude to me when I came in for the appointment. The situation could've been handled in a better manner. I will honestly never go back because of the customer service I received.

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by - Verified Customer August 29, 2017

Using this particular shop the gentleman was friendly respectful explained what needed to be done and it was repaired in a timely fashion. However I went out and bought the same identical part for 50% less than what he was charging me for the part.

by - Verified Customer August 28, 2017

A little too slow for an oil change. Grateful they found time for me that day, but slow nonetheless...

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by - Verified Customer August 27, 2017

Service was satisfactory

by - Verified Customer August 25, 2017

I appreciate the service, but it seems my engine is running just a little differently than when I dropped it off. I'm not sure if this is another issue that I have to address or if it's related to the service that was done. I will return because I know services are guaranteed.

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by - Verified Customer August 21, 2017

Good work

by - Verified Customer August 07, 2017

Great service. I provided an estimate from another service provider. PTAC provided the correct service at a significantly lower price.

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by - Verified Customer July 25, 2017

It was just ok. The manager was a bit much. It felt like gotcha when he was explaining that now i would have to pay for 2 extra quarts of all when I had been there many times and just the groupon itself was enough.

by - Verified Customer July 17, 2017

It is good service.

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by - Verified Customer July 13, 2017

Good experience

by - Verified Customer July 11, 2017

Service was not performed according to the coupon I had. When I asked for tire rotation (service clearly stated on the coupon ) they have declined to do the service.

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by - Verified Customer July 09, 2017

Great job

by - Verified Customer July 09, 2017

I went in because my brakes squeaked all the time. Now they squeak first thing every morning. Also, it would have been nice for the mechanic to wash his hands before touching the driver side door and handles.

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by - Verified Customer July 06, 2017

Great team of guys, honestly shows the love they have for their craft, thanks again guys!

by - Verified Customer July 06, 2017

Good customer service. Explained everything and also recommended services.

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by - Verified Customer July 05, 2017

First I don't think it should take a week to get an oil change appointment. If I didn't have a Groupon, I would have never went to this shop. The gentleman at the front desk is not friendly at all. I was there for an oil change and tire rotation. He advised that I needed tires, when I asked which ones, he quipped the front but really all. He didn't offer the shop's services or provide a quote. I didn't feel like my business was wanted. Also the place needs a good cleaning. The bathroom was disgusting and out of paper products. I will not be returning.

by - Verified Customer July 05, 2017

Please lower the prices and thoroughly explain the purpose and relevance of each repair.

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by - Verified Customer June 26, 2017

It was great. Just need to remind the mechanics not to put oil smudges from their hands and feet inside of customers vehicles but otherwise the work is good.

by - Verified Customer June 23, 2017

Good morning!

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by - Verified Customer June 23, 2017

It was fine.

by - Verified Customer June 22, 2017

Great shop, price as advertised

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by - Verified Customer June 16, 2017

Very helpful!

by - Verified Customer June 12, 2017

Explained all processes. Even offered advice. I really appreciated their help. Extremy friendly. Would go back again.

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by - Verified Customer June 11, 2017

it was ok but the price was on the high side.

by - Verified Customer June 07, 2017

I got an oil change. Seems fine.

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by - Verified Customer June 02, 2017

I had purchased a Groupon for a oil change so I was under the impression that my oil change would be taken care of in exchange for the Groupon, but the clerk said that because my vehicle needed synthetic oil, it would require an additional 49.99. That's about twice the cost of the Groupon. I felt as if it was a rip off but I couldn't do anything because I needed an oil change and I had purchased the Groupon about a month prior. I spent the money but I wouldn't take my car back for any other service.

by - Verified Customer June 01, 2017

They made me come back I as when can I come back he said I need to make a appointment. When I tried to make the appointment he just stood there looking at me like go away. Maybe he was having a bad day.

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by - Verified Customer May 26, 2017

GOOD EXPERIENCE

by - Verified Customer May 22, 2017

Edmund (the old mgr) has been gone for a while sadly. The last mgr was great as well. Today's mgr was NOT great. He tried to up-sell me (which was the reason I stopped going to the last place). 'Oh in a high mileage car you need...' I have $55K miles!

I had a coupon for a synthetic blend oil change... 'You are going to use THAT for this car?!' I asked why not? He suggested moving up to the synthetic oil change and pointed to a list of 3 different price levels. I just said I'd use the coupon like I do every 4K miles. I had to wait, so I left to shop. While shopping, I called to ask if the synthetic oil service he'd spoken about was $5 more. He said yes. I said to go ahead and do the synthetic oil instead. When I picked up my car and got home I looked at my bill and they'd done the same thing as my coupon but charged $5 more?! When I called I asked why no synthetic oil? He said the extra $5 was to top off fluids (I do that at home and so they probably spent a dime to do that!) I wasn't happy. I explained that during the call I'd asked about the synthetic oil difference and he told me $5. He said 'synthetic oil is $10 a quart, YOU SHOULD KNOW THAT.' (Ha! I should know the price of his products?!? I won't be back.)

BOTTOM LINE = The new manager is pushy and since there is a difference in language, perhaps he didn't fully understand what I wanted. Still, I don't know if it's a cultural thing, but he was rude and lied. (Synthetic oil doesn't cost that much!) Also the prices he quoted for the various flushes he insisted I needed, were VERY high. Even the nearest other Precision Tune cost was $20 less. AND I don't NEED to do those at this time either since I'd told him that I'd already done some of them.

AllTune was about 40% less overall! They also had online coupons. So I'll be looking for another place to do regular maintenance. Ah well...

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by - Verified Customer May 22, 2017

My overall experience started out positive, but after receiving my car back the shop did not replace my screws to the splash guard underneath my car and the entire cover was hanging, I drove like this for over 60 miles before realizing my screws were missing. Not happy about that!

by - Verified Customer May 04, 2017

The repairs and work done are superb as usual. The people are super knowledgeable and friendly. I give this place 5 stars!!

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by - Verified Customer April 16, 2017

Excellent work and enthusiasm for performing it. Good all around.

by - Verified Customer April 03, 2017

No problems and quick service.

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by - Verified Customer March 27, 2017

Got an standard oil change. I discovered after I had a leak in my windshield wiper fluid tank. This should have been brought to my attention.

by - Verified Customer March 20, 2017

Everything was good.

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by - Verified Customer March 19, 2017

I've been taking my car here for the past 2 years for oil changes/tire rotations. The service and customer care is great, my only complaint is that my usually inst ready by the time I'm told, and i usually ask to be realistic in their estimate. Also, I never received a phone call when it was ready, I had to keep calling and eventually connected with someone who informed me. Otherwise, great experience, thanks.

by - Verified Customer March 10, 2017

Great work.

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by - Verified Customer March 08, 2017

Precision Tune has pretty much rebuilt my car and has withstood the longevity of my car's life with outstanding friendship and trust. Thank you for the people that cares for customers. Loyal customers forever.

by - Verified Customer March 07, 2017

Good experience.

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by - Verified Customer March 05, 2017

The employees are always very friendly. I am always surprised by the number of women that come to the shop. We feel like they are trustworthy.

by - Verified Customer March 03, 2017

I went for alignment but it is the same and I payed $180. Nothing is happening; very disappointed!

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by - Verified Customer February 22, 2017

it was supposed to be a simple routine oil change of my car but seems like the service I had that day was so lousy. My car rug was stained with black spot that seem to be an grease from the shop. Whoever handle my car that day was not careful. And the hood of my car was stuck. I have to bring it back the next day that I had hard time opening the hood.

by - Verified Customer February 22, 2017

There's no excuse to not plug the flat in the trunk, rotate the tire and remove the donut spare. Also to call me after dropping the car off to be informed they dont have my oil filter and to add it to my oil change is nearly $15 more.

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by - Verified Customer February 16, 2017

I was told when I was dropping my car that the fee was gonna be $200, but it became $240 when I picked up my car.

by - Verified Customer February 13, 2017

Promotions are misleading. Potential to leave customers feeling bitter.

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by - Verified Customer February 10, 2017

I'm happy with the service provided. I understand that delivering a car on-time is difficult especially when repairs are kind of fluid. I'd rather the mechanic take his time and do repairs right the first time.

by - Verified Customer February 08, 2017

Never got a call about my car, on my receipt were tasks that they claimed were done and they weren't.

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by - Verified Customer February 08, 2017

I feel it is good.

by - Verified Customer February 07, 2017

Good

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by - Verified Customer January 31, 2017

Good

by - Verified Customer January 25, 2017

Waited 20 mins to be checked in, which is ridiculous.

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by - Verified Customer January 24, 2017

He was very nice and explained was going to be done on my car.

by - Verified Customer January 16, 2017

Excellent customer service and excellent work.

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by - Verified Customer November 20, 2016

The shop seemed to lack ample personnel, which would allow for more realistic time quotes.

by - Verified Customer November 18, 2016

So far, so good!

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by - Verified Customer November 13, 2016

Great experience! Headlight restoration is amazing. Nice staff!

by - Verified Customer November 10, 2016

The only thing that would affect me recommending this shop to others is the difficulty of getting in to get work done. Job tickets get filled quite quickly here (perhaps because they do good work) so they tend to have amassed a day's work before breakfast.

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by - Verified Customer November 09, 2016

It's to my understanding that this shop is currently understaffed, so I can sympathize to a certain extent. However, even after my 2nd repair on a loose drivers belt, it still squeals just a little at random.

by - Verified Customer November 08, 2016

Satisfactory customer service.

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by - Verified Customer November 06, 2016

My experience was great. The manager was very polite and when I arrived at the shop to see if I got my SUV fix. He stated yes we can do it. That had made me feel great that it could get done that day.

by - Verified Customer November 03, 2016

Excellent customer service! I will bring my car back in for any additional service work.

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by - Verified Customer November 03, 2016

Good experience

by - Verified Customer September 11, 2016

Everything was handled in a professional manner.

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by - Verified Customer August 31, 2016

Good, provided service quickly without having to make any appointment!

by August 30, 2016

Good!

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by - Verified Customer May 20, 2016

I liked their customer service, auto work, and promptness.

by May 19, 2016

They are good.

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by - Verified Customer May 18, 2016

Customer Service was great. Work done was professional and quick.

by - Verified Customer May 15, 2016

The inspector/mechanic broke my light and tried to charge me for the repairs and replacement to get my car to pass state inspections.

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by May 15, 2016

Fit me in same day for repairs that were quoted to take 2 days.

by - Verified Customer May 10, 2016

Great customer service and the estimated time provided for services being rendered is always accurate.

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by - Verified Customer May 10, 2016

Great.

by - Verified Customer May 05, 2016

My truck was serviced there, but it took four hours to complete the job which usually takes a hour.

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by - Verified Customer April 28, 2016

Took the car in for emissions problems. The car had to be brought back because of a check engine light. Car still didn't pass emissions. I am taking it somewhere else.

by - Verified Customer April 26, 2016

Easy. Fast. Great!

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by - Verified Customer December 30, 2014

Fast and professional service. No pressure with add on services.

by December 29, 2014

Friendly staff and quick service.

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by - Verified Customer December 28, 2014

They are kind, honest and very professional.

by - Verified Customer December 26, 2014

Very good service and people that worked on my car seemed knowledgeable and friendly.

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by - Verified Customer December 22, 2014

It was very professional, they were polite and did the job quickly.

by December 21, 2014

Mediocre customer service; attendant was distracted with the phone, and didn't contact us when our vehicle was ready.

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by - Verified Customer December 19, 2014

The customer service provided was excellent also offer options to help save me some money.

by - Verified Customer December 18, 2014

Service is always good and punctual...!

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by - Verified Customer December 18, 2014

The service was great, and the price was right!

by - Verified Customer December 16, 2014

Excellent service! Reasonable prices and honest work!

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by - Verified Customer December 12, 2014

All Fluids not adequately checked, but work requested was done promptly.

by - Verified Customer December 11, 2014

They are cheap and convenient.

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by - Verified Customer December 10, 2014

They were courteous and the job is complete.

by - Verified Customer December 09, 2014

I had a coupon. The manager said my car required special oil and that he would apply the discount from my coupon to the more expensive service, but when I showed him that I was able to find a better price at the dealer he did not match the price. Even after I said that I was looking for some place close to work to bring my new car for every service he made no attempt to offer any additional discount.

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by - Verified Customer December 04, 2014

Excellent customer service, very good auto service.

by December 04, 2014

Service is great.

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by - Verified Customer December 03, 2014

Great service!

by December 01, 2014

The service tech seems to not know what they are doing. They reset my tire pressure warning light and charged me $58. Couple weeks later, the same warning lights came on. To top it off, they scratched my car. It was dark when I picked up the car and didn't see it. Called them when I saw the scratch and they denied they did it.

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by - Verified Customer November 30, 2014

The customer services was Great!!! and I will bring my car again and thank you.

by - Verified Customer November 27, 2014

Good judgment on repairs and quick time to finish repairs.

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by - Verified Customer November 27, 2014

Great service and price ... Done in a timely manner

by - Verified Customer November 27, 2014

I was seen quickly, they clearly explained the work competed and are friendly.

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by - Verified Customer November 25, 2014

Their service is always professional, the staff courteous and helpful and with plenty of explanation. I don't fear the estimates because the integrity of the staff and the charges I have validated at other companies. I like that a history of my vehicle and the services is maintained. The atmosphere is always inviting, clean and accommodating. And there is either no wait for service or a reasonable and accurate wait for service.

by - Verified Customer November 21, 2014

They were courteous and responsive.

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by - Verified Customer November 20, 2014

Services were quick and precise.

by - Verified Customer November 20, 2014

The personnel are always user-friendly and explain all of the work that's being performed along with making recommendations on additional work that needs to be performed.

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by - Verified Customer November 17, 2014

I feel they always do a good job but sometimes the wait time can be a little long. Also, as soon as I get used to one manager, they change to a new manager. I want consistency so I can build a relationship and trust what they're telling me.

by November 16, 2014

Reasonably fast service.

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by - Verified Customer November 07, 2014

There was pretty good customer service but I would like to see more direct knowledge when diagnosing the issue. We still experienced the same problem after getting it "fixed"

by - Verified Customer November 06, 2014

They are very helpful and straight forward. And do not charge an extra fee for installing provided parts. When I had a question, a few times they would bring me into the garage to show and explain with the car in the air.

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by - Verified Customer November 05, 2014

I've always had good experiences at this location.

by - Verified Customer October 31, 2014

You provide good service sometimes but not always.

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by October 30, 2014

I'm a long-time customer so I've been back for frequent visits.

by - Verified Customer October 21, 2014

Great service; polite staff.

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by - Verified Customer October 20, 2014

I am not satisfied with the service.

by - Verified Customer October 05, 2014

Sometimes the wait is long but they do a good job on my car.

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by October 02, 2014

I'm happy with Precision right now and thanks.

8 verified customers did not leave comments but provided these ratings:
by David
by Piyushkumar
by Arun, Jeremy
by Linda
by David
by Zeeshan
by Kuk Jin

RepairPal Scorecard
90
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
93
TOOLS & EQUIPMENT
90
CUSTOMER SERVICE
89
CUSTOMER AMENITIES
88

The Beltsville location of Precision Tune Auto Care has been serving the local community for over 5 years. Recent customers describe this team as “polite”, “quick”, “responsive”, and “professional”. This location features a team of automotive professionals whose commitment to ongoing training it takes to provide you with many repairs and scheduled maintenance services. They are equipped to handle repairs ranging from tires and wheel alignment, minor and major mechanical repairs, as well as your scheduled maintenance needs. Repairs are covered by a nationwide 12-month / 12,000-mile warranty for your peace of mind. Saturday service, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
+ More

AMENITIES

  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Open Saturday
  • Se Habla Espanol
  • Shuttle
  • Towing
  • Wireless Internet
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MESSAGE FROM THE SHOP

For nearly 30 years Precision Tune Auto Care has made sure that Terps fans of all ages can keep their vehicles safe and on the road. Just north of the University of Maryland College Park, the highly skilled team on Route 1 will take care of your automotive repair and maintenance needs!

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Questions Answered by Precision Tune Auto Care 072-28
05 Seinna, development of a small leak on ...
Just off the top of my head I think you have a bad rack, or something binding up in the steering linkage.
every time i drive a short distance
It could among other things. Is the system full of coolant, or low? If full while car is hot check temp. of upper, and lower radiator hoses to see if one is cold compared to the other. If you find this to be the case replace t-stat
full of fluid in cylinder when went to cha...
what kind of fluid was found? coolant, or oil? was the fluid found on top of lug before removal, or was the cylinder full of fluid

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