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5 Star Auto Service

(650) 489-7153
101 Verified Reviews
5starinfo@sbcglobal.net

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
08:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:30am to 5:30pm
S
8:00am to 5:00pm

ADDRESS

1444 El Camino Real
Belmont, CA 94002 USA

AUTO REPAIR EXPERIENCE

  • Ned Batshon, Owner
  • Established 2006
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 53 Years of Car Repair Experience

5 Star Auto Service Reviews

OVERALL RATING

101 Verified Reviews
5 stars
(65)
4 stars
(26)
3 stars
(6)
2 stars
(2)
1 star
(2)
by - Verified Customer February 13, 2018

5 Star is family own and has been at it for a number of years. The price was good BUT I only had fluid changed in Trans-brakes- rear diff. And they did my SMOG, which allowed a one stop shop

by - Verified Customer February 07, 2018

This is not the first time I've used 5 star. I will be back

by - Verified Customer February 01, 2018

Awesome!!

by - Verified Customer January 25, 2018

I was referred to 5 Star Auto by a body shop in San Mateo that outsources a lot of work. Ned and Scott were very honest and friendly to work with during the process. They kept me updated on the progress of the work and managed all of our expectations.

by - Verified Customer January 24, 2018

They kept my car for 2 months! It was running fine when dropped off. My bill was over $5000 and they returned my car to me with a soaked floor under the driver's seat that after many days is unable to dry.

by - Verified Customer January 23, 2018

I thought the shop did a good job but was a bit on the expensive side. They recommended I have work done which wasn't essential, having got a second opinion from the car dealership. I had tire replacements for $200 cheaper.

by - Verified Customer January 22, 2018

5 Star came highly recommended. They delivered excellent service and clear explanations, plus they were willing to give me a discount for cash payment. Scott was always pleasant and easy to talk to.

by - Verified Customer January 16, 2018

Steve was very nice

by - Verified Customer December 13, 2017

Came in for a smog check without an appointment. Was booked for an hour later, and was done 1 and a half hours after the initial arrival. Very friendly and couretous,

by - Verified Customer November 29, 2017

Always helpful when asking questions about my car.

by - Verified Customer November 28, 2017

Excellent service work and friendly service.

by - Verified Customer November 23, 2017

Excellent customer service.

by - Verified Customer November 23, 2017

Everything was great and my car was ready sooner than they said it would be. I do not hesitate to recommend these folks!

by - Verified Customer November 16, 2017

Thank

by - Verified Customer November 09, 2017

My car was taken excellent care of and I am super happy with my experience at 5 Star Auto.

6 verified customers did not leave comments but provided these ratings:
by Brandan, Sherina, Mauro
by Matthew
by Chris, Robert
by - Verified Customer November 07, 2017

Great job

by - Verified Customer October 31, 2017

Thank you!

by - Verified Customer October 26, 2017

Fast service and polite staff

by - Verified Customer October 19, 2017

Scott and team were great! Friendly and accommodating!!!

by - Verified Customer October 03, 2017

Excellent. Always good service.

by - Verified Customer September 27, 2017

I went in to get my smog done. My car failed at other shops because they couldn't get the system to start the test. 5 star got the job done then, so I came back this year and will continue to do so.

by - Verified Customer September 26, 2017

My experience was great. I was extremely satisfied with the quality of work performed. However, I did check around, and found that I overpaid by at least $200-300.

by - Verified Customer September 21, 2017

first class service.

by - Verified Customer September 07, 2017

Good.

by - Verified Customer August 31, 2017

Excellent service!
My daughter had a flat tire & they immediately shopped around to find what she needed at a fair price. We left the shop to have coffee & it was 'good to go'
as promised when we returned.
Highly recommend!
Thank you 5 Star!

6 verified customers did not leave comments but provided these ratings:
by Brandan, Sherina, Mauro
by Matthew
by Chris, Robert
by - Verified Customer August 08, 2017

It was good

by - Verified Customer August 02, 2017

It was good to have personal attention of the owner. He showed up two times after the business hours to check me in and out. Unfortunately, the car was seriously damaged. I would have liked to have a better understanding of what exactly went wrong but on the whole, I believe that the information I was given was accurate, my concerns were listened to and my options explained. It is good to have a personable service close to where I live. Thank you.

by - Verified Customer August 02, 2017

Thanks to Scott for working us in!

by - Verified Customer July 18, 2017

Good, honest service.

by - Verified Customer July 13, 2017

Extremely expensive. Car did not run well when I picked it up and it took a very long time for the repairs.

by - Verified Customer July 10, 2017

Good Service.

by - Verified Customer June 25, 2017

Very professional and clean.

by - Verified Customer June 13, 2017

Love this place.

by - Verified Customer June 13, 2017

After the repair, I got my car back and felt it wasn't quite right. I called and they got me right in again. They fixed and double checked everything and took care of it no questions asked.

by - Verified Customer June 04, 2017

This was my first time at 5 Star and I was impressed with all aspects, including the facility, staff and work done on my car. I will return.

6 verified customers did not leave comments but provided these ratings:
by Brandan, Sherina, Mauro
by Matthew
by Chris, Robert
by - Verified Customer June 04, 2017

Work done quickly as promised.

by - Verified Customer June 01, 2017

Great to deal with such a kind staff and to actually be on time with finishing up repairs.

by - Verified Customer May 30, 2017

so far so good

by - Verified Customer May 29, 2017

They did a good job and that I would take my car again.

by - Verified Customer May 25, 2017

Satisfied all around.

by - Verified Customer May 24, 2017

Decent.

by - Verified Customer May 23, 2017

Friendly local service.

by - Verified Customer May 22, 2017

Great job as always!

by - Verified Customer May 07, 2017

Good job.

by - Verified Customer April 30, 2017

Awesome!

6 verified customers did not leave comments but provided these ratings:
by Brandan, Sherina, Mauro
by Matthew
by Chris, Robert
by - Verified Customer April 26, 2017

I came in early for my appointment and they took me right away. Was out of there before I knew it.

by - Verified Customer April 25, 2017

Five Star is good. They take care of me and my car very well. I would recommend them to anyone.

by - Verified Customer April 17, 2017

Great staff, with friendly & professional service. They get straight to the point, describe what needs to be done, do the work & that's it. No pressure!

by - Verified Customer April 17, 2017

Always happy to have work done at 5 Star. Very polite, efficient and they do the work properly. 5 stars for Ned and the gang.

by - Verified Customer March 29, 2017

Nice.

by - Verified Customer March 28, 2017

Good quality work at a reasonable price.

by - Verified Customer March 23, 2017

Great place.

by - Verified Customer March 22, 2017

Ned always has time to work on my car, even with short notice. Great service.

by - Verified Customer March 19, 2017

Keep up the good work!

by - Verified Customer March 17, 2017

Good experience.

6 verified customers did not leave comments but provided these ratings:
by Brandan, Sherina, Mauro
by Matthew
by Chris, Robert
by - Verified Customer March 16, 2017

My car drives so much better!

by - Verified Customer March 16, 2017

Ned and his crew provide excellent service performed with courtesy and respect.

by - Verified Customer March 10, 2017

all great!

by - Verified Customer March 02, 2017

Fast and accurate

by - Verified Customer February 23, 2017

Fast service! Didn't have to wait long for smog check. Will definitely return!

by - Verified Customer February 13, 2017

Very honest & friendly. Will let you know everything. Very safety orientated.

by - Verified Customer February 12, 2017

We will be coming back with all our vehicles.

by - Verified Customer February 10, 2017

Excellent service and would recommend to anyone who needs honest work done on their car!

by - Verified Customer February 08, 2017

For the past seven years, I have been driving back to San Francisco to my long time mechanic, now I feel I've found a local shop I can trust.

by - Verified Customer February 07, 2017

Great customer service. good solid repairs
Reasonable price

6 verified customers did not leave comments but provided these ratings:
by Brandan, Sherina, Mauro
by Matthew
by Chris, Robert
by - Verified Customer February 03, 2017

Ned always takes care of me.

by - Verified Customer January 29, 2017

Always great!

by - Verified Customer January 25, 2017

Very personable and professional; my car was ready early. I would definitely go back.

by - Verified Customer January 17, 2017

Great service

by - Verified Customer January 16, 2017

Annoying sound was gone. My van runs better too.

by - Verified Customer January 08, 2017

Top-notch!

by - Verified Customer December 22, 2016

Good service!

by - Verified Customer December 21, 2016

Love this place!

by - Verified Customer December 21, 2016

I am grateful to have a shop that will take my older car and help me to keep it running as long as possible.

by - Verified Customer December 20, 2016

Always excellent service.

6 verified customers did not leave comments but provided these ratings:
by Brandan, Sherina, Mauro
by Matthew
by Chris, Robert
by - Verified Customer December 15, 2016

Reliable smog testing location.

by - Verified Customer December 09, 2016

Very pleased. My car was ready actually earlier than expected and the staff were extremely pleasant while I waited.

by - Verified Customer December 06, 2016

Everybody was really friendly.

by - Verified Customer December 05, 2016

My car had a major repair based on mileage and several things needed replaced.

by - Verified Customer December 02, 2016

Car was diagnosed quickly and warranty possibility for some needed repairs was pointed out. Was referred to car dealership to finish those aspects.

by - Verified Customer November 29, 2016

Thorough and quick services, the online deals help. Staff are courteous. They did find more work needed, but there was no pressure to get it done then. I miss Josh, who used to be the 'front man' at this shop, but the new guy is nice.

by - Verified Customer November 27, 2016

Very experienced mechanics. Great folks who always get it right the first time.

by - Verified Customer November 17, 2016

Great job. Recommended to several friends and colleagues.

by - Verified Customer November 11, 2016

The staff and service is top notch!

by - Verified Customer November 07, 2016

Mostly wonderful experience when dealing with Ned, but had work done poorly and with dangerous consequences with Josh who didn't apologize or offer anything in return for the dangerous, incomplete work.

6 verified customers did not leave comments but provided these ratings:
by Brandan, Sherina, Mauro
by Matthew
by Chris, Robert
by - Verified Customer November 06, 2016

It was ok. People were nice but price was a bit too much.

by - Verified Customer May 19, 2013

It was fast, quality service. The quote was exactly what they said. They were very professional and friendly.

by - Verified Customer May 10, 2013

They called and said it was going to be done the following Monday. They called back on Friday and said it was finished. So they got it done before it was planned.

by - Verified Customer May 07, 2013

Overall excellent service delivered when promised at a reasonable price. Very courteous staff. The owner is always on the job as well.

by - Verified Customer May 05, 2013

I think number one is that I give them a high rating because they are very reliable and they don't do anything more than they need to. Everything they recommend is what's best, and they are cost effective.

by - Verified Customer May 02, 2013

They are a neighborhood shop. They have always provided excellent service. I've never had to take a vehicle back to get the repair done again. It's always fixed the first time.

by - Verified Customer April 30, 2013

They have been very good with everything I have done.

by - Verified Customer April 24, 2013

Excellent customer service and honesty. Excellent. It was a pleasure working with the owner at the counter.

by - Verified Customer April 21, 2013

I haven't gone anywhere with the same service. We would recommend it to our friends if they need it

by - Verified Customer April 09, 2013

I was satisfied with them. They delivered the car on time and I was very pleased with the work.

6 verified customers did not leave comments but provided these ratings:
by Brandan, Sherina, Mauro
by Matthew
by Chris, Robert

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
96
CUSTOMER AMENITIES
99

This certified shop is owned by Ned Batshon and has been serving the Belmont community since 2006. Ned is an ASE Certified Technician with over 30 years of experience in the automotive repair industry. Ned has invested in his staff, providing them with ongoing training and some of the industries best tools and computer diagnostic equipment to properly service most vehicles. 5 Star Auto is AAA Approved and is a California Smog Inspection Station. All worked it backed by a 24 month/24,000 mile warranty. They are also open Saturdays, provide a free shuttle service, early bird drop off, and free wireless internet on site.


Details

SPECIALTIES

  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Free Estimates
  • Gas/Diesel
  • Open Saturday
  • Open Weekends
  • Shuttle
  • Wireless Internet
+ More

AFFILIATIONS

  • ACDelco
  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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