Monument Street Auto Center

RepairPal Certified Shop in Baltimore

Monument Street Auto Center

106 Verified Reviews
(410) 928-7044
3700 E Monument St
Baltimore, MD 21205 USA
"I find him to be reliable and trustworthy. He has worked on a number of my cars."
— Jim, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:00pm
S
Closed
Auto Repair Experience
  • Garry Church, Manager
  • Established 2002
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 1 ASE Master Auto Technician
  • 65 Years of Car Repair Experience
Monument Street Auto Center Reviews
106 Ratings
Displaying 1 - 15 of 103reviews
Joseph
12/12/19
Verified Customer
The staff is very professional. Although they are doing there job I FEEL as though they are doing EXTRA things to make sure your experience is a good one. For example the staff kept my warranty company updated to make sure my rental car was covered for the days I needed.
Carla
09/04/19
Verified Customer
Definitely will return to get work done on my car!
Kimberly
07/11/19
Verified Customer
N/A:)
Gregory
06/27/19
Verified Customer
Great staff, excellent work
Henry
06/11/19
Verified Customer
Excellent service
William
04/23/19
Verified Customer
Service was done in the time promised.
David
03/21/19
Verified Customer
My responses may seem a bit inconsistent because my feelings are conflicted. On the one hand, I thought Liz provide nice customer service and kept me informed (although I followed up quite a bit to get these updates). The service I went in for was accomplished but the car was in the shop for 3 days. My main issue is that my front-right tire pressure was totally fine before my service visit and afterward has been losing pressure. I am aware that many things could cause this issue but the coincidence and timing of the issue weighs on me. I had to bring the car back and nothing was spotted but it continues to lose pressure on a daily basis. I was originally delighted with the service and not I am more than frustrated that I have to deal with a new issue that remains unresolved.
Cindy
03/18/19
Verified Customer
Always reliable.
Sean
02/06/19
Verified Customer
The staff was respectful, my brake work was completed in a timely manner. However, the tire is still losing air. The explanation that I received was not clear. The low air light stayed off for a few days, and now it's back on. I would appreciate someone giving me a call concerning this issue (all 4 tires were purchased from Monument Street auto center w/full warranty).
Steven
01/31/19
Verified Customer
Very nice and polite
Wilma
01/29/19
Verified Customer
They work well. Just make sure when they remove the tint from your window, is nothing left in your windows.
Amber
01/23/19
Verified Customer
Everyone was very friendly and catering. All services were performed very quickly with a lot of communication and explanation for why certain things were being done or not done. Highly recommend.
Sandler
01/10/19
Verified Customer
The shop was very friendly but they did not allow an inspection of the final work. The quality of the work remains to be seen.
Mallory
12/04/18
Verified Customer
great staff
Jing
11/27/18
Verified Customer
I recently had my car inspection at Monument Street Auto Center. The price is good and the best thing for me is I can drop my car there in the morning then take the shuttle to JHU for working then pick it up after the day. No need to worry about closing time because they can keep my key in the parking office.
RepairPal Scorecard
91
Overall Quality Score
12-month / 12,000-mile warranty
Technical Ability
93
Tools & Equipment
90
Customer Service
95
Customer Amenities
91
Monument Street Auto Center was established in 2002 with the goal of providing honest auto repair and taking care of people. Over the years this RepairPal Certified shop has built on that reputation by providing good quality automotive repair to the Baltimore community. The staff consists of experienced industry veterans who strive to keep up with the latest technologies by attending regular ongoing training. Garry has equipped his crew with the automotive tools and computer diagnostic equipment that is needed to perform professional repairs to your vehicle. Their Shuttle service to the local medical center, rental cars, free parking while your vehicle is in the shop, early bird drop off, and a clean comfortable waiting area with wireless Internet are offered for your convenience.
Details
Message From the Shop
Have Your Vehicle Serviced While You Work! Complete Car and Truck Care- Foreign and Domestic ASE & Factory Trained Technicians Over 50 Years Experience in the Industry All Work Guaranteed Specializing in Maintenance Service
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belt
  • Tire Sales/Repair
  • Transmission Repair
  • Vehicle Detailing
  • Windshield/Glass
Amenities
  • Car Wash
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • iATN
Questions Answered by Monument Street Auto Center
Map
Get Directions to Monument Street Auto Center
What verified customers have to say about Monument Street Auto Center
Would recommend to a friend
92%
Car was ready when promised
96%
Did not feel sales pressure
100%
Car was fixed correctly the first time
89%
Customer was treated respectfully
100%
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