Jay's Auto Service

RepairPal Certified Shop in Baltimore

Jay's Auto Service

114 Verified Reviews
(410) 443-0680
5506 Baltimore National Pike
Baltimore, MD 21228 USA
"Good customer service. The tech has a lot of knowledge about cars and the wait time is not long for service."
— Ivan, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 6:00pm
S
9:00am to 3:00pm
Auto Repair Experience
  • Mel Shasti, Manager
  • Established 1999
  • 2 Auto Repair Mechanics on Staff
  • 37 Years of Car Repair Experience
Jay's Auto Service Reviews
114 Ratings
Displaying 1 - 15 of 110reviews
Robert
11/20/19
Verified Customer
Never notified Me of the diagnosis and then kept My car an extra day to fix a hose and 02 sensors. My car was the first car in the shop.
Reply from Jay's Auto Service
by JaysAutoService, December 11, 2019

Greetings Robert, thank you for your review!

As stated over the phone on the day your vehicle was dropped off with us, i profusely apologized for not calling you in the morning like i had promised, the diagnostic process took longer than expected, but your vehicle was not forgotten, claim was initiated with your warranty company as soon as we had finished the diagnostic service and the engine related repairs were performed same day as promised, up on test driving your vehicle we noticed another fault with your vehicle steering system. we could have ignored the issue and released the car to you, but since your safety is important to us, we called you and notified you of the additional repairs, we also explained to you that we should fix the issue while we have the car here in order to avoid further breakdowns. the steering parts were special order through the dealer and not available same day. your vehicle was here for a total of 3 days, of which you could have had a rental car but chose not to get one through your warranty company. additionally we specifically called you and asked you if you wanted us to deal with the steering issue at the same time, and you agreed that you would prefer to have it fixed at the same visit. again i apologize for our short coming about the initial phone call not being timely, but overall we are confident we did the best repair any shop could have possibly done for your vehicle. if you have any questions or concerns please dont hesitate to email me directly at jaysautosvc@gmail.com or by phone at 4107470044. thank you Mel Shasti

Ashley
10/08/19
Verified Customer
Jay's Auto was great and explained the issues well.
Christina
09/29/19
Verified Customer
They are very fast and have great communication!
Charles
07/18/19
Verified Customer
Easy to schedule. Communication about diagnostics and repairs were clear. The cost was exactly as estimated. A good, honest mechanic shop.
Tina
07/16/19
Verified Customer
Mel and his team are awesome! Been coming here for years.
Yvonne
05/23/19
Verified Customer
great teammates. Who work well together
Sara
05/19/19
Verified Customer
Super nice and friendly staff. Definitely reliable mechanics who know exactly what they are doing and do it well. Fair prices and Mel even pulled up a diagram so I could understand exactly what needed to be fixed.
Daniel
05/07/19
Verified Customer
Love everything about Jay's Auto.
Quania
01/25/19
Verified Customer
They are friendly and respectful. They do a great job.. I would recommend them to anyone.
Damein
01/18/19
Verified Customer
Good work
Otunel
01/03/19
Verified Customer
Very honest and fair and respectful. I found my auto repair shop in Baltimore. Oh and very professional
Mackie
08/21/18
Verified Customer
The staff was most proficient in their explanation of what needed to be done to the car.
Tjuan
08/21/18
Verified Customer
Very friendly & knowledgeable staf who go above & beyond
Farshad
08/11/18
Verified Customer
Mal and Mr. jay are very kind, very professional and always make sure I am happy with the service. Also they explains the charges with very reasonable price. I definitely recommend this Auto Shop to everybody of them being trustworthy.
Laurie
07/07/18
Verified Customer
I have been taking my cars to Jays Auto for greater than 12 years now and I have always been treated well. There have even been times that the shop found ways to make repairs that saved me money. The range of repairs done on my cars include replacing engine, replacing clutch plate and other big stuff to simply getting new tires and oil changes. Jay and Mel and the crew are so respectful and always try to explain in ways so I can get the gist of what work
RepairPal Scorecard
94
Overall Quality Score
24-month / 24,000-mile warranty
Technical Ability
94
Tools & Equipment
97
Customer Service
92
Customer Amenities
98
Jay's Auto Service is a family owned and operated business that has been proudly serving the community since 1999. This very experienced and well-trained team has at their disposal the shop equipment necessary to service and repair today's modern vehicles. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a 24 month / 24,000-mile warranty for your peace of mind. Recent customers described this shop to us as, "professional", "helpful", "friendly", and "honest". A local shuttle service, loaner vehicles, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Welcome to Jay's Auto Service. We are a family-owned Baltimore (Catonsville) neighborhood auto repair and service center. At Jay's Auto Service, we treat your car like a member of the family. Not only will we give you and your car flawless service, but we are an authorized Maryland State Inspection station. You depend on your car, so don't let just any mechanic repair or service it. Let the professionals at Jay's Auto Service diagnose and repair your automobile
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belt
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Early Bird Dropoff
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • TECH-NET
Map
Get Directions to Jay's Auto Service
What verified customers have to say about Jay's Auto Service
Would recommend to a friend
93%
Car was ready when promised
92%
Did not feel sales pressure
98%
Car was fixed correctly the first time
95%
Customer was treated respectfully
99%
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