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Jay's Auto Service

RepairPal Certified Shop in Baltimore

Jay's Auto Service

103 Verified Reviews
(410) 469-1619
5506 Baltimore National Pike
Baltimore, MD 21228 USA
"Good customer service. The tech has a lot of knowledge about cars and the wait time is not long for service."
— Ivan, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 6:00pm
S
9:00am to 3:00pm
Auto Repair Experience
  • Mel Shasti, Manager
  • Established 1999
  • 2 Auto Repair Mechanics on Staff
  • 37 Years of Car Repair Experience
Jay's Auto Service Reviews
103 Ratings
Displaying 1 - 15 of 99reviews
Mackie
08/21/18
Verified Customer
The staff was most proficient in their explanation of what needed to be done to the car.
Tjuan
08/21/18
Verified Customer
Very friendly & knowledgeable staf who go above & beyond
Farshad
08/11/18
Verified Customer
Mal and Mr. jay are very kind, very professional and always make sure I am happy with the service. Also they explains the charges with very reasonable price. I definitely recommend this Auto Shop to everybody of them being trustworthy.
Laurie
07/07/18
Verified Customer
I have been taking my cars to Jays Auto for greater than 12 years now and I have always been treated well. There have even been times that the shop found ways to make repairs that saved me money. The range of repairs done on my cars include replacing engine, replacing clutch plate and other big stuff to simply getting new tires and oil changes. Jay and Mel and the crew are so respectful and always try to explain in ways so I can get the gist of what work
Felipe
07/17/18
Verified Customer
Excellent.
Megan
06/08/18
Verified Customer
Thanks Mel!
William
04/12/18
Verified Customer
Nice guys; no rushing re diagnosis. Seemed competent re repair skills, though hard to know for sure since the repair in question (exhaust pipe) was not complicated.
Joyce
03/30/18
Verified Customer
very good
Bryan
03/17/18
Verified Customer
Very friendly, thorough and honest business with fair pricing. They are now my first stop for all of my auto service needs.
Ronnie
03/03/18
Verified Customer
Work was done on time as promised
Dessmond
02/16/18
Verified Customer
Friendly and fast workers
Kristin
02/23/18
Verified Customer
The guy at the front desk is always a pleasure to work with! Hes always nice and helpful when I call or come in!
Cynthia
02/01/18
Verified Customer
I was very satisfied with the work. Employees are polite and very helpful in explaining the work that needed to be done.
Arthur
01/12/18
Verified Customer
Trusted service performed
Melvin
01/17/18
Verified Customer
They give you a fair deal .
Schedule an Appointment with Jay's Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (410) 469-1619
Need an appointment for today? Call the shop directly at (410) 469-1619
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
94
Tools & Equipment
97
Customer Service
92
Customer Amenities
98
Jay's Auto Service is a family owned and operated business that has been proudly serving the community since 1999. This very experienced and well-trained team has at their disposal the shop equipment necessary to service and repair today's modern vehicles. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a 24 month / 24,000-mile warranty for your peace of mind. Recent customers described this shop to us as, "professional", "helpful", "friendly", and "honest". A local shuttle service, loaner vehicles, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Welcome to Jay's Auto Service. We are a family-owned Baltimore (Catonsville) neighborhood auto repair and service center. At Jay's Auto Service, we treat your car like a member of the family. Not only will we give you and your car flawless service, but we are an authorized Maryland State Inspection station. You depend on your car, so don't let just any mechanic repair or service it. Let the professionals at Jay's Auto Service diagnose and repair your automobile
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Early Bird Dropoff
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • TECH-NET
Map
Get Directions to Jay's Auto Service
Schedule an Appointment with Jay's Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (410) 469-1619
Need an appointment for today? Call the shop directly at (410) 469-1619
What verified customers have to say about Jay's Auto Service
Would recommend to a friend
89%
Car was ready when promised
91%
Did not feel sales pressure
94%
Car was fixed correctly the first time
94%
Customer was treated respectfully
99%
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