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Jay's Auto Service

(410) 695-6421
88 Verified Reviews
jaysauto.service934@gmail.com

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
09:00
15:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
9:00am to 3:00pm

ADDRESS

5506 Baltimore National Pike
Baltimore, MD 21228 USA

AUTO REPAIR EXPERIENCE

  • Mel Shasti, Manager
  • Established 1999
  • 2 Auto Repair Mechanics on Staff
  • 37 Years of Car Repair Experience

Jay's Auto Service Reviews

OVERALL RATING

88 Verified Reviews
5 stars
(56)
4 stars
(27)
3 stars
(2)
2 stars
(2)
1 star
(1)
by - Verified Customer December 21, 2017

Found the staff very professional, knowledgeable and friendly. I plan to use Jay's for future maintenance on my car.

by - Verified Customer December 01, 2017

Excellent Service Period.

by - Verified Customer November 20, 2017

I had appointment that I was on time for. I waited for 15 mins before someone helped me and was told I'd be done in an hour. I was told it would cost over $700 to get the front and rear breaks done. It took over an hour just to let me know that information so clearly I would not be in and out in an hour as promised. I took my car to another person that was referred to me and they said my brakes would be good for another year. I'm disgusted that they tried to take advantage of me.

by - Verified Customer November 19, 2017

Seriously Mel was AMAZING in every sense of the word. Mel's customer service, honesty, price and of course his work is a wonderfully rare experience!!! He explained options and really put care into our old car. I've had my family take there newer cars there and they've never had problems. I highly recommend them!!! Thank you so much MEL!

by - Verified Customer November 15, 2017

My car, when finished, was parked in front of the office and left running. I was not onsite and not sure how much gas was wasted before I arrived to get it,

by - Verified Customer November 14, 2017

Services are okay.

by - Verified Customer November 14, 2017

All personnel seemed to be very knowledgeable and took time to explain work done in detail

by - Verified Customer November 14, 2017

Excellent

by - Verified Customer November 01, 2017

Got an oil change for my 2005 Ford Escape. Wonderful experience.

by - Verified Customer October 27, 2017

I will continue to have Jay's Auto service my SUV

by - Verified Customer October 23, 2017

Outstanding customer service. Clean and friendly atmosphere. I would have my car serviced there again without no hesitation

by - Verified Customer October 19, 2017

A plus

by - Verified Customer October 13, 2017

Mr. Jay and his employees are always polite, friendly and clearly explain the work to be done. Pricing has always been exactly as quoted or a few dollars less.

by - Verified Customer October 02, 2017

They took 5 hours to do an oil change. I had to call to get my car back. They didn't put any fluids in my car with the oil change that came with it.

by - Verified Customer September 27, 2017

Great work

4 verified customers did not leave comments but provided these ratings:
by Kim, Rian, Rodgerand 1 other verified reviewer
by - Verified Customer September 20, 2017

Always a good experience at the shop.

by - Verified Customer September 20, 2017

It was great mel was very helpful...

by - Verified Customer September 01, 2017

good.

by - Verified Customer August 30, 2017

everyone was nice. Once they did the diagnostic of what was wrong, it was not worth repairing.

by - Verified Customer August 15, 2017

I received a Maryland State Inspection from the gentlemen at Jay's Auto shop. They were all well mannered and helpful.

by - Verified Customer August 03, 2017

Will be back when work need to done

by - Verified Customer August 01, 2017

Excellence.

by - Verified Customer July 30, 2017

Great shop

by - Verified Customer July 16, 2017

Friendly and helpful staff. Everything was smooth and stress free.

by - Verified Customer July 14, 2017

The guys were super cool. They cared about my car

4 verified customers did not leave comments but provided these ratings:
by Kim, Rian, Rodgerand 1 other verified reviewer
by - Verified Customer July 12, 2017

Great

by - Verified Customer July 07, 2017

The staff was friendly and pleasant and the waiting area was cool and comfortable...

by - Verified Customer July 04, 2017

Shop was professional, employees service was excellent. I received my car in less than 2 hours after dropping it off, in time for me to take a nap before work lol great business. I will be back in the future.

by - Verified Customer June 30, 2017

My '08 Lincoln MKZ accumulates a lot of wear and tear being a ride-share provider and this is my go-to shop that gets me back on the road quickly and safely as possible.

by - Verified Customer June 29, 2017

I'm a real girl when it comes to cars... So I was grateful for the explanation both seeing it in my car and on their virtual program... They explained what was important and what could wait and gave me the options and I felt they were very transparent. I appreciate it. They were also kind enough to give me a ride home and pick me up when they work was complete. I'm very grateful to have happened upon them... I hope to not need more work done on my car, but I'm happy at least I know I have a place I can trust...

by - Verified Customer June 09, 2017

The guys were very professional and I didn't have to wait a long period of time before getting waited on. I was satisfied with the results. Thanks.

by - Verified Customer June 04, 2017

Great customer service!

by - Verified Customer June 01, 2017

Will visit soon again.

by - Verified Customer May 30, 2017

They were very professional and the inspection that i received was professionally done.

by - Verified Customer May 30, 2017

Excellent service, and great staff. I will certainly return for any future repairs.

4 verified customers did not leave comments but provided these ratings:
by Kim, Rian, Rodgerand 1 other verified reviewer
by - Verified Customer May 26, 2017

I received a full diagnostic check on a vehicle I purchased. The vehicle was not worth all the work it needed and Jays helped me come to that conclusion.

by - Verified Customer May 25, 2017

Great experience, super helpful and great service.

by - Verified Customer May 23, 2017

Everything 10/10 minus high service cost. Will go back regardless as they were respectful, kind, and informative.

by - Verified Customer May 19, 2017

Great job! Very professional and modern! Thanks to a great team!

by - Verified Customer May 17, 2017

I live right down the street from Jay's and it was my first time getting service done there. I can honestly say it was a great experience . Great customer service and quality work definitely gained another customer.

by - Verified Customer May 03, 2017

I like how I received an emailed picture of parts needing attention. If I wanted to get a 2nd opinion, I could show the pictures. Customer service is excellent

by - Verified Customer March 21, 2017

Excellent Service with courteous front desk personnel. Worked me into their schedule in short order... My work requires use of my car. Insu

I'm sure to bring my car back there next time I need service.

Thanks!

by - Verified Customer March 15, 2017

Did not fill windshield wiper fluid as promised.

by - Verified Customer March 09, 2017

Quality service, timely service and treated very respectful.

by - Verified Customer March 03, 2017

The service and price are unmatched

4 verified customers did not leave comments but provided these ratings:
by Kim, Rian, Rodgerand 1 other verified reviewer
by - Verified Customer March 01, 2017

The guys at Jays are amazing they explained everything to my satisfaction! Will definitely bring my car back for any needed repairs

by - Verified Customer February 15, 2017

I went in Happy and came out Happy an very Satisfied. As woman I'm always very pleased with your service.

by - Verified Customer February 13, 2017

The repairman was completely courteous. He explained the repair to my tire and explained the drawbacks that could occur. Very Nice Man!

by - Verified Customer January 19, 2017

The only place I will take my car

by - Verified Customer December 26, 2016

I recommend this place

by - Verified Customer December 22, 2016

Break repairs, no up sell, good work. A little more communication would be appreciated.

by - Verified Customer December 22, 2016

I had nails in my tires and kept loosing air. They got me in to evaluate my tire. I was wanting new tires but they explained that my tires were good and could be repaired. They saved me money, repaired my tires and explained everything.

by - Verified Customer December 19, 2016

Awesome!

by - Verified Customer December 19, 2016

The big test is if i pass my emissions but other than that it was a great experince. Took way too long on my car though.

by - Verified Customer November 27, 2016

Very satisfied with the service.

4 verified customers did not leave comments but provided these ratings:
by Kim, Rian, Rodgerand 1 other verified reviewer
by - Verified Customer November 13, 2016

Had flat plugged on the fly, actually 3 plugs, on my company truck. Thanks.

by - Verified Customer November 02, 2016

Jay's was courteous, respectful and efficient. Will return again.

by - Verified Customer November 02, 2016

Excellent service!

by July 17, 2016

Great service and customer care.

by - Verified Customer July 15, 2016

Good customer service. The tech has a lot of knowledge about cars and the wait time is not long for service.

by - Verified Customer July 14, 2016

They had excellent communication throughout and I didn't feel rushed to getting repairs done. They were willing to answer my questions and consider cheaper alternatives and I felt happy about what was done on my car and what I paid.

by - Verified Customer July 14, 2016

Very good. I took my car in to get my airbag looked at and he is very good.

by - Verified Customer July 14, 2016

Very excellent, good work and I had no problems with them.

by - Verified Customer July 11, 2016

Excellent. The attendant was excellent and all the other people that worked on my car.

by - Verified Customer July 10, 2016

It was a good inspection but it took a little longer. They said it took an hour and it took 3.

4 verified customers did not leave comments but provided these ratings:
by Kim, Rian, Rodgerand 1 other verified reviewer
by - Verified Customer July 08, 2016

I had the pleasure of being helped by a very kind technician. He was extremely friendly and made sure that I understood everything that was going on with my car. He even gave me a heads up about some repairs that I will soon need to make so I can start preparing for that expense now.

by July 07, 2016

They were very honest. They told me exactly what the problem was with my car and they fixed it. I was satisfied and I do need to go back to get a few more things fixed. I was satisfied all the way around.

by - Verified Customer July 06, 2016

Very nice people work there and very good job!

by - Verified Customer July 06, 2016

They are very professional and helpful. I will go back again.

by - Verified Customer July 04, 2016

Mr. Jay and his son are very nice and professional. I felt it like at home.

by - Verified Customer July 01, 2016

I was satisfied with the work that was provided.

by - Verified Customer June 29, 2016

Very nice customer services, work completed in timely matter....

by - Verified Customer June 28, 2016

They were professional and efficient.

by - Verified Customer June 24, 2016

The employees were very nice and honest about the repairs that were needed.

by - Verified Customer June 22, 2016

Great.

4 verified customers did not leave comments but provided these ratings:
by Kim, Rian, Rodgerand 1 other verified reviewer
by - Verified Customer June 21, 2016

Very good professional and personal service.

by - Verified Customer June 17, 2016

I was Satisfied.

by - Verified Customer June 16, 2016

It was good.

by - Verified Customer June 05, 2016

I was pleased with the customer service, service performed, and timely turn-a-around.

by - Verified Customer June 01, 2016

The customer service there is GREAT!

by - Verified Customer May 23, 2016

Good service work.

by - Verified Customer May 19, 2016

Helpful.

by - Verified Customer May 18, 2016

Very professional and helpful.

by - Verified Customer May 18, 2016

Excellent customer service.

4 verified customers did not leave comments but provided these ratings:
by Kim, Rian, Rodgerand 1 other verified reviewer

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
92
CUSTOMER AMENITIES
98

Jay's Auto Service is a family owned and operated business that has been proudly serving the community since 1999. This very experienced and well-trained team has at their disposal the shop equipment necessary to service and repair today's modern vehicles. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a 24 month / 24,000-mile warranty for your peace of mind. Recent customers described this shop to us as, "professional", "helpful", "friendly", and "honest". A local shuttle service, loaner vehicles, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • Early Bird Dropoff
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • TECH-NET

MESSAGE FROM THE SHOP

Welcome to Jay's Auto Service. We are a family-owned Baltimore (Catonsville) neighborhood auto repair and service center. At Jay's Auto Service, we treat your car like a member of the family. Not only will we give you and your car flawless service, but we are an authorized Maryland State Inspection station.

You depend on your car, so don't let just any mechanic repair or service it. Let the professionals at Jay's Auto Service diagnose and repair your automobile

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Jay's Auto Service