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Alexander's Diagnostic

RepairPal Certified Shop in Austintown

Alexander's Diagnostic

50 Verified Reviews
(330) 286-7099
4754 Mahoning Ave
Austintown, OH 44515 USA
"It's really about customer service. They are polite by talking with me, smiling, being prompt and they are just all around good people."
— Anthony, a Verified Customer
Hours
Su
Closed
M-S
8:00am to 5:00pm
Auto Repair Experience
  • Eric Davis, Manager
  • Established 2005
  • 1 Auto Repair Mechanic on Staff
  • 25 Years of Car Repair Experience
Alexander's Diagnostic Reviews
50 Ratings
Displaying 1 - 15 of 48reviews
Natalie
04/17/19
Verified Customer
They are usually great for oil changes but this experience I was charged more than what was quoted and had to drop off car twice because they scheduled me but never ordered the parts
October
03/06/19
Verified Customer
It was satisfactory.
Brittany
02/26/19
Verified Customer
They have a free diagnostic sign outside of their building that would lead you to assume that they'd let you know what's wrong with your car for no fee, but they don't tell you that there s a fee to get a diagnostic on your engine also if you don't decide to get your car serviced there of $69.99 that they told me about literally 5 minutes before they released my vehicle.
John
11/04/18
Verified Customer
everyone was courteous and Eric and the mechanic were good diagnosticians. They were able to identify the noises coming from the suspension the the Ford dealership checked out 3 or 4 times and couldn't identify and repair it.
Jane
07/19/18
Verified Customer
Owner is always on site. Receptionist is very knowledgeable and gives accurate estimates. This shop has friendly and professional employees.
John
04/18/18
Verified Customer
First time there
Debra
04/08/18
Verified Customer
Very friendly & helpful and my car was ready same day, that's a big plus!
Jim
04/09/18
Verified Customer
The part I could buy at half the cost, $150.00 labor is pretty high for about a hour.
Allen
04/08/18
Verified Customer
15.95 oil special ended 30.00 2 additional quarts
Ben
03/30/18
Verified Customer
Unprofessional
David
03/12/18
Verified Customer
They quoted a price to re-gear the rear end of my Jeep, but did not replace any of the axle bearings or seals that is part of the job. They also bent the passenger side axle shaft while reinstalling it, after the gear change. I picked it up and it was making a horrible grinding and squeaking noise from the bent axle. They said they would replace the axle - that THEY bent - for approx $800.00. I got them to split the difference with me, but when I picked it up 1-1/2 weeks later, they indicated that they 'might have cracked the tone ring' which disabled my ABS system. I did not need this aggravation, especially since I'm currently going through chemo therapy for cancer. These people are beyond despicable.
Chris
03/24/18
Verified Customer
In and out and a great price.
Brain
03/24/18
Verified Customer
Was very friendly service and I got everything I wanted done and within a great time frame. Will gladly come back! :)
Bill
03/12/18
Verified Customer
Anniversary special oil and filter change w/synthetic. I had all 3 vehicles done quickly. Recommended to all my friends.
Thomas
03/19/18
Verified Customer
Fast okay prices
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
93
Tools & Equipment
93
Customer Service
97
Customer Amenities
93
Alexander's Diagnostic is a two person operation that was established in 2005. Over the years they have established a reputation for providing service that is honest, friendly, helpful, and knowledgeable. All of these attributes were confirmed in our review of their most recent customers. This experienced team attends the training it takes to help ensure that your vehicle is repaired right the first time. This training, coupled with an investment in the necessary automotive tools and diagnostic equipment enable this location to provide repairs ranging from minor and major mechanical repairs, to tires and wheel alignments, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. They offer a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are available for your convenience.
Details
Message From the Shop
2 year 24000 mile nationwide warranty parts and labor brake service tires wheel alignment oil changes engine repair radiators mufflers exhaust water pumps transmission repair air conditioning
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
Amenities
  • Early Bird Dropoff
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Map
Get Directions to Alexander's Diagnostic
What verified customers have to say about Alexander's Diagnostic
Would recommend to a friend
81%
Car was ready when promised
70%
Did not feel sales pressure
85%
Car was fixed correctly the first time
81%
Customer was treated respectfully
85%
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