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Alexander's Diagnostic

RepairPal Certified Shop
Alexander's Diagnostic
42 Verified Reviews
Alexander's Diagnostic
42 Verified Reviews
(330) 899-3432
4754 Mahoning Ave
Austintown, OH 44515 USA
Hours
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
10:00
14:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 5:00pm
S
10:00am to 2:00pm
Auto Repair Experience
  • Eric Davis, Manager
  • Established 2005
  • 1 Auto Repair Mechanic on Staff
  • 25 Years of Car Repair Experience

Alexander's Diagnostic Reviews

Overall Rating

42 Verified Reviews
5 stars
(26)
4 stars
(11)
3 stars
(1)
2 stars
(1)
1 star
(3)
by - Verified Customer April 09, 2018

The part I could buy at half the cost, $150.00 labor is pretty high for about a hour.

by - Verified Customer April 08, 2018

15.95 oil special ended 30.00 2 additional quarts

by - Verified Customer March 30, 2018

Unprofessional

by - Verified Customer March 24, 2018

In and out and a great price.

by - Verified Customer March 24, 2018

Was very friendly service and I got everything I wanted done and within a great time frame. Will gladly come back! :)

by - Verified Customer March 19, 2018

Fast okay prices

by - Verified Customer March 19, 2018

Got an oil change. It was done before I knew it.

by - Verified Customer March 16, 2018

Good work

by - Verified Customer March 14, 2018

Cheryl works behind the counter is a wonderful and lovely young lady.I would nominate her for any award there is.she is a beautiful person.

by - Verified Customer March 14, 2018

This shop did not deliver AT ALL!! Broken promises on time way over priced and now has more problems than when I took it in and now my vehicle is unusable

by - Verified Customer March 12, 2018

Anniversary special oil and filter change w/synthetic. I had all 3 vehicles done quickly. Recommended to all my friends.

by - Verified Customer March 12, 2018

They quoted a price to re-gear the rear end of my Jeep, but did not replace any of the axle bearings or seals that is part of the job.
They also bent the passenger side axle shaft while reinstalling it, after the gear change. I picked it up and it was making a horrible grinding and squeaking noise from the bent axle. They said they would replace the axle - that THEY bent - for approx $800.00. I got them to split the difference with me, but when I picked it up 1-1/2 weeks later, they indicated that they 'might have cracked the tone ring' which disabled my ABS system. I did not need this aggravation, especially since I'm currently going through chemo therapy for cancer. These people are beyond despicable.

by - Verified Customer March 10, 2018

GREAT PRICE AND SERVICE

by - Verified Customer March 09, 2018

Everyone was friendly and up front about what was needed to fix my car.

by - Verified Customer March 07, 2018

Having my vehicle services done at other times, I didn't have to worry about it being done correctly.

1 verified customer did not leave comments but provided this rating:
by Howard
by - Verified Customer March 06, 2018

they did a great job

by - Verified Customer March 06, 2018

Very polite n hardworking

by - Verified Customer March 05, 2018

I am always treated well at this shop. Repair was done quickly. They're professional and do great work. Thx again

by - Verified Customer February 21, 2016

They got done what I needed done.

by - Verified Customer February 21, 2016

I like their honesty, I thought I needed an alignment but he said I didn't. He didn't have to do that and many other shops wouldn't have done that.

by - Verified Customer February 18, 2016

I can always get in any time I need, they are not busy and even when they are they still will get me in. This shop does a good job and if there was something that went wrong they will fix it. He is honest.

by - Verified Customer February 17, 2016

They were really nice, sociable with me while they worked on my car with reasonable prices comparable.

by - Verified Customer February 04, 2016

They are very friendly and they don't dilly dally and they are right on spot.

by - Verified Customer February 01, 2016

It's really about customer service. They are polite by talking with me, smiling, being prompt and they are just all around good people.

by - Verified Customer January 31, 2016

They are good and fast, they got it done right.

1 verified customer did not leave comments but provided this rating:
by Howard
by - Verified Customer January 24, 2016

Great customer service, they were able to answer my questions and the person behind the desk was very friendly and helpful.

by - Verified Customer January 24, 2016

Anytime I go there it is great and everybody is nice. I tell all my friends to go there.

by - Verified Customer January 13, 2016

Every time I go in their they are very polite, they talk with me while they work on my car and they always bring back my car in a nice condition.

by January 06, 2016

There are really good people there. They always treat you well every time you go in. Good prices and make me feel comfortable.

by - Verified Customer January 03, 2016

They have good service, good prices, and a good location. Like I said, good service. They talk you through everything. Just all the above. Good, quality stuff.

by - Verified Customer December 17, 2015

Sense of urgency is bar none. Every time I go there, even on my lunch break at work, he gets me in and right out within the hour. Again, just the urgency of getting my car back on the road. That is certainly something a lot of people nowadays value and haven't had any problems with my vehicle. Let alone the sense of urgency.

by - Verified Customer December 16, 2015

They are pretty good. They fixed it right at a good price. They kinda threw it on me to fix the brakes and it was kind of a lot.

by - Verified Customer December 11, 2015

They are very friendly, quick with their service and knowledgeable. I knew there were problems in the areas where he said repairs needed to be done.

by - Verified Customer December 03, 2015

They did the job right.

by - Verified Customer December 01, 2015

They were fast, well priced and I would know because I work at Auto Zone. I was told exactly what I needed and explained why it was needed.

1 verified customer did not leave comments but provided this rating:
by Howard
by - Verified Customer November 05, 2015

They did a thorough job. He was honest about everything and I appreciate that as a mechanic because a lot of mechanics can be misleading and rip people off. I haven't had any issues since going there.

by November 01, 2015

I was satisfied, I had no problems.

by - Verified Customer October 18, 2015

They are perfect! I never have any problems.

by October 08, 2015

They treat me good, just by being nice and pleasant.

by - Verified Customer October 04, 2015

They are nice over there. They take me home when they are done with my car and they pick me up and that is a big plus for me and they did a good job on everything I took my car in for.

by - Verified Customer September 25, 2015

I was satisfied, my car was fixed and I had no problems.

1 verified customer did not leave comments but provided this rating:
by Howard
Schedule an Appointment with
Alexander's Diagnostic
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (330) 899-3432(330) 899-3432

RepairPal Scorecard
94
Overall Quality Score

24
month
Nationwide
warranty
24
month
Local
warranty
Tehnical Ability
93
Tools & Equipment
93
Customer Service
97
Customer Amenities
93

Alexander's Diagnostic is a two person operation that was established in 2005. Over the years they have established a reputation for providing service that is honest, friendly, helpful, and knowledgeable. All of these attributes were confirmed in our review of their most recent customers. This experienced team attends the training it takes to help ensure that your vehicle is repaired right the first time. This training, coupled with an investment in the necessary automotive tools and diagnostic equipment enable this location to provide repairs ranging from minor and major mechanical repairs, to tires and wheel alignments, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. They offer a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are available for your convenience.


Details
Message From the Shop

2 year 24000 mile nationwide warranty parts and labor
brake service
tires
wheel alignment
oil changes
engine repair
radiators
mufflers
exhaust
water pumps
transmission repair
air conditioning

Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
+ More
Amenities
  • Early Bird Dropoff
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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Schedule an Appointment with
Alexander's Diagnostic
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (330) 899-3432(330) 899-3432
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