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Northwest Imports

RepairPal Certified Shop in Austin

Northwest Imports

112 Verified Reviews
(512) 778-0905
13200 Pond Springs Rd
Ste C5
Austin, TX 78729 USA
"Love Dave and the entire staff at NW Imports. They've treated me with kindness, courtesy, and respect. They are fair and honest and do their very best."
— Kathy, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • David Wostarek, Owner
  • Established 1984
  • 3 Auto Repair Mechanics on Staff
  • 74 Years of Car Repair Experience
Northwest Imports Reviews
112 Ratings
Displaying 1 - 15 of 111reviews
Angelina
02/10/19
Verified Customer
Staff was knowledgeable and took their time to explain the process of the repairs.
Kevin
02/10/19
Verified Customer
They are the best
Ed
01/29/19
Verified Customer
Courteous & professional, informative service
Srdjan
01/30/19
Verified Customer
Honest family shop! They have maintained my car well for 2.5 years!
Giri
01/23/19
Verified Customer
Very good service. On time completion and very satisfied with the work.
Robert
01/21/19
Verified Customer
NW Imports is the only place I have my Porsche serviced.
Alex
01/13/19
Verified Customer
Good service on the PPI.
Edward
01/10/19
Verified Customer
NW has serviced my vehicle 3 times and have done an excellent job. They even provided me with some free wiper blades because they had to test drive my car in the rain and they were bad. Good courteous staff and have good system to keep you informed about the status of your car.
Bill
12/23/18
Verified Customer
No problems. Good work as always.
Ron
01/08/19
Verified Customer
Great
Gustavo
01/01/19
Verified Customer
Very friendly service and understanding. Also convenient most of the time.
Sean
12/20/18
Verified Customer
Friendly
Elanda
01/02/19
Verified Customer
Very friendly, informative and great price for the work performed.
Ashley
01/02/19
Verified Customer
Great customer service and work!
Mari
12/18/18
Verified Customer
Prompt, professional, reasonable.
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
97
Tools & Equipment
90
Customer Service
96
Customer Amenities
93
Northwest Imports has been serving Austin and the surrounding area since 1984. This team of automotive professionals is very experienced and takes the time to attend regular training to help ensure your vehicle is repaired correctly the first time. This training, coupled with some of the best automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from advanced diagnostics and programming, to check engine light repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. For your peace of mind they back their work with a 24-month / 24,000-mile warranty. Our unbiased review of their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “knowledgeable”, “reliable”, “trustworthy”, and “accommodating”. A local shuttle service, rental vehicles, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Details
Message From the Shop
Northwest Imports is a family-owned business serving Austin, including surrounding communities of Georgetown, Pflugerville, Lakeway, Round Rock and Cedar Park, TX. Specializing in foreign imports, including BMW service & repair, since 1984. As a small family-owned foreign auto repair business we strive to treat our customers like friends, our goal is to give you honest and professional European import service in Austin, with a degree of friendliness that will bring you back for years to come. It is our sincere desire to treat you as we would want to be treated. As a small family-owned foreign auto repair business we strive to treat our customers like friends, our goal is to give you honest and professional European import service in Austin, with a degree of friendliness that will bring you back for years to come. It is our sincere desire to treat you as we would want to be treated. Northwest Imports is a family-owned business serving Austin & surrounding areas since 1984. As a small family-owned import auto repair business, we strive to treat our customers like friends, our goal is to give you honest and professional Audi auto service in Austin, with a degree of friendliness that will bring you back for years to come. It is our sincere desire to treat you as we would want to be treated. Your Austin BMW repair or one of the other imports we service will be treated like we treat our mothers car. With over 90 years combined experience in our shop and the latest in tools and repair information we can provide an accurate diagnosis and assessment of your import car. Although most of our experience is with European cars such as Porsche, Audi, BMW, Volvo, Mercedes and Volkswagen we can also provide top quality service on your Toyota, Lexus, Honda, Acura or other Japanese cars. We are so confident in our repair work that we provide a 24 Month/ 24,000 mile warranty on the majority of the repair work we do. We also honor most extended warranties. We will work for you to get your repairs covered if possible. I
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
Amenities
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • FIAT
  • Hyundai
  • Infiniti
  • Isuzu
  • Kia
  • Lexus
  • Mazda
  • Mercedes-Benz
  • Mini
  • Mitsubishi
  • Nissan
  • Porsche
  • Scion
  • Smart
  • Subaru
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • WORLDPAC
  • Bosch Service Network
Map
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What verified customers have to say about Northwest Imports
Would recommend to a friend
100%
Car was ready when promised
100%
Did not feel sales pressure
99%
Car was fixed correctly the first time
98%
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