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Northwest Imports

RepairPal Certified Shop in Austin

Northwest Imports

93 Verified Reviews
(512) 778-0905
13200 Pond Springs Rd
Ste C5
Austin, TX 78729 USA
"Love Dave and the entire staff at NW Imports. They've treated me with kindness, courtesy, and respect. They are fair and honest and do their very best."
— Kathy, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • David Wostarek, Owner
  • Established 1984
  • 3 Auto Repair Mechanics on Staff
  • 74 Years of Car Repair Experience
Northwest Imports Reviews
93 Ratings
Displaying 1 - 15 of 92reviews
Jeff
11/28/18
Verified Customer
Excellent communication regarding work required and timing. Would use again.
John
11/26/18
Verified Customer
Andrew is truly wonderful.
Joe
11/20/18
Verified Customer
Northwest Imports has been my choice for repairing my vehicles for OVER 20 years -- it's probably closer to 30 years, but I don't need hyperbole to make my point: My first, and only choice for repair and maintenance of my vehicles is Northwest Imports.
Jim
11/12/18
Verified Customer
Excellent service
Peter
11/16/18
Verified Customer
Dave runs the best shop I've ever used. We have owned BMW s MB s and Porsches over the years and NW's a league ahead of any of the dealer's shops we've used
Franck
11/09/18
Verified Customer
Excellent service
Anthony
11/01/18
Verified Customer
Thank you
Pam
11/08/18
Verified Customer
They are always so nice and so fair! Even when I tell them something was recommended by the dealership, they said it wasn't necessary yet.
Perumal
11/05/18
Verified Customer
Excellent
Maurice
10/23/18
Verified Customer
The work done to this vehicle was done to my satisfaction and my delight
Scott
10/16/18
Verified Customer
I always count on Northwest Imports for service on my Boxster because they are skilled, honest, and friendly.
Rich
10/17/18
Verified Customer
I will be bringing all of my Volvos in to Northwest
Patrick
10/17/18
Verified Customer
The actual work was wonderful. The fix was done with precision from what I can see. My main complaint here is the cost of the parts needed to do the repair. I found OEM parts of the same type on Amazon for $200 less (for each of the Headlight Housings) and about the same for the Ballast. I understand that you may have a specific place you get parts. I also understand that most of your customers are probably a lot wealthier than I am and don't look at spending over $2000 for a headlight and a foglight replacement to be a big deal, or simply don't care enough to ask. I brought my car to your shop because there is only one other VW repair place close to where I live had a similar way of pricing out a repair. I guess it just isn't going to be a pleasant experience owning this car if I am paying a 3rd of the value of it every time I have something go wrong. Thats all I have to say about it.
Sylvester
09/26/18
Verified Customer
They do fantastic job, and professional.
Chris
09/24/18
Verified Customer
Car repair
Schedule an Appointment with Northwest Imports
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (512) 778-0905
Need an appointment for today? Call the shop directly at (512) 778-0905
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
97
Tools & Equipment
90
Customer Service
96
Customer Amenities
93
Northwest Imports has been serving Austin and the surrounding area since 1984. This team of automotive professionals is very experienced and takes the time to attend regular training to help ensure your vehicle is repaired correctly the first time. This training, coupled with some of the best automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from advanced diagnostics and programming, to check engine light repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. For your peace of mind they back their work with a 24-month / 24,000-mile warranty. Our unbiased review of their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “knowledgeable”, “reliable”, “trustworthy”, and “accommodating”. A local shuttle service, rental vehicles, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Details
Message From the Shop
Northwest Imports is a family-owned business serving Austin, including surrounding communities of Georgetown, Pflugerville, Lakeway, Round Rock and Cedar Park, TX. Specializing in foreign imports, including BMW service & repair, since 1984. As a small family-owned foreign auto repair business we strive to treat our customers like friends, our goal is to give you honest and professional European import service in Austin, with a degree of friendliness that will bring you back for years to come. It is our sincere desire to treat you as we would want to be treated. As a small family-owned foreign auto repair business we strive to treat our customers like friends, our goal is to give you honest and professional European import service in Austin, with a degree of friendliness that will bring you back for years to come. It is our sincere desire to treat you as we would want to be treated. Northwest Imports is a family-owned business serving Austin & surrounding areas since 1984. As a small family-owned import auto repair business, we strive to treat our customers like friends, our goal is to give you honest and professional Audi auto service in Austin, with a degree of friendliness that will bring you back for years to come. It is our sincere desire to treat you as we would want to be treated. Your Austin BMW repair or one of the other imports we service will be treated like we treat our mothers car. With over 90 years combined experience in our shop and the latest in tools and repair information we can provide an accurate diagnosis and assessment of your import car. Although most of our experience is with European cars such as Porsche, Audi, BMW, Volvo, Mercedes and Volkswagen we can also provide top quality service on your Toyota, Lexus, Honda, Acura or other Japanese cars. We are so confident in our repair work that we provide a 24 Month/ 24,000 mile warranty on the majority of the repair work we do. We also honor most extended warranties. We will work for you to get your repairs covered if possible. I
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
Amenities
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • FIAT
  • Hyundai
  • Infiniti
  • Isuzu
  • Kia
  • Lexus
  • Mazda
  • Mercedes-Benz
  • Mini
  • Mitsubishi
  • Nissan
  • Porsche
  • Scion
  • Smart
  • Subaru
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • WORLDPAC
  • Bosch Service Network
Map
Get Directions to Northwest Imports
Schedule an Appointment with Northwest Imports
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (512) 778-0905
Need an appointment for today? Call the shop directly at (512) 778-0905
What verified customers have to say about Northwest Imports
Would recommend to a friend
100%
Car was ready when promised
100%
Did not feel sales pressure
100%
Car was fixed correctly the first time
98%
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