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Northwest Imports

RepairPal Certified Shop in Austin

Northwest Imports

125 Verified Reviews
(512) 778-0905
13200 Pond Springs Rd
Ste C5
Austin, TX 78729 USA
"Love Dave and the entire staff at NW Imports. They've treated me with kindness, courtesy, and respect. They are fair and honest and do their very best."
— Kathy, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • David Wostarek, Owner
  • Established 1984
  • 3 Auto Repair Mechanics on Staff
  • 74 Years of Car Repair Experience
Northwest Imports Reviews
125 Ratings
Displaying 1 - 15 of 124reviews
Stephen
04/04/19
Verified Customer
They are always fair and charge me Only for work I approved beforehand.
Geoff
04/04/19
Verified Customer
I've been going to David and his team for 20+ years. Not only is he completely trustworthy and reliable he is ALWAYS 2/3's (or better) of the cost of BMW service. Its gotten to the point where when a service or malfunction light comes on, I drop it off knowing that the car is in great hands and that there won't be any surprises.
Bill
04/04/19
Verified Customer
Regular Customer. 2 German Cars. The team at NW Imports is knowledgeable, honest, transparent and know their cars
Jack
03/31/19
Verified Customer
David and Andrew know my vehicle and are available to keep it operating in the best condition possible. I have great confidence in their ability to do the right thing at a reasonable expense.
Paul
03/31/19
Verified Customer
First time visit, it was easy, it took a tad longer than expected, but then again it was a Friday morning when I took the car in for repair. All in all, not bad, was a little more expensive than anticipated, but now days that's pretty much an expectation for foreign cars.
Jack
03/31/19
Verified Customer
Northwest imports is keeping our 1988 BMW alive. They give sensible advice and do not go overboard with remedies. We pray for them.
David
03/28/19
Verified Customer
They always do a great job and are honest. They know their stuff!
Mark
03/13/19
Verified Customer
As far as I am concerned, Northwest Imports is the place to take your foreign car for service once it is past its factory warranty. David and his team are just great people to work with. They are very competent and their prices are very reasonable. Both of our vehicles are under their service now.
Sean
03/04/19
Verified Customer
They were extremely respectful and nice and very knowledgeable on my VW and had the work done very fast. It was a bit pricey but the timeline and work done was worth it.
Kennedy
03/07/19
Verified Customer
Friendly, professional and knowledgeable staff.
Antonio
02/27/19
Verified Customer
Excelente!!!
Matthew
03/03/19
Verified Customer
Came in with an '07 Volvo S80. Knew beforehand that the oil separator PCV system was shot. Gave a fair price on parts and labor, and fixed extremely quickly. Very polite, and I will absolutely come back for anything I can't fix myself.
William
02/12/19
Verified Customer
Been a customer of NW for over 15 years - they've always done excellent & professional work and have always been willing to accommodate my various custom requests - use them with confidence.
Angelina
02/10/19
Verified Customer
Staff was knowledgeable and took their time to explain the process of the repairs.
Kevin
02/10/19
Verified Customer
They are the best
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
97
Tools & Equipment
90
Customer Service
96
Customer Amenities
93
Northwest Imports has been serving Austin and the surrounding area since 1984. This team of automotive professionals is very experienced and takes the time to attend regular training to help ensure your vehicle is repaired correctly the first time. This training, coupled with some of the best automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from advanced diagnostics and programming, to check engine light repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. For your peace of mind they back their work with a 24-month / 24,000-mile warranty. Our unbiased review of their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “knowledgeable”, “reliable”, “trustworthy”, and “accommodating”. A local shuttle service, rental vehicles, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Details
Message From the Shop
Northwest Imports is a family-owned business serving Austin, including surrounding communities of Georgetown, Pflugerville, Lakeway, Round Rock and Cedar Park, TX. Specializing in foreign imports, including BMW service & repair, since 1984. As a small family-owned foreign auto repair business we strive to treat our customers like friends, our goal is to give you honest and professional European import service in Austin, with a degree of friendliness that will bring you back for years to come. It is our sincere desire to treat you as we would want to be treated. As a small family-owned foreign auto repair business we strive to treat our customers like friends, our goal is to give you honest and professional European import service in Austin, with a degree of friendliness that will bring you back for years to come. It is our sincere desire to treat you as we would want to be treated. Northwest Imports is a family-owned business serving Austin & surrounding areas since 1984. As a small family-owned import auto repair business, we strive to treat our customers like friends, our goal is to give you honest and professional Audi auto service in Austin, with a degree of friendliness that will bring you back for years to come. It is our sincere desire to treat you as we would want to be treated. Your Austin BMW repair or one of the other imports we service will be treated like we treat our mothers car. With over 90 years combined experience in our shop and the latest in tools and repair information we can provide an accurate diagnosis and assessment of your import car. Although most of our experience is with European cars such as Porsche, Audi, BMW, Volvo, Mercedes and Volkswagen we can also provide top quality service on your Toyota, Lexus, Honda, Acura or other Japanese cars. We are so confident in our repair work that we provide a 24 Month/ 24,000 mile warranty on the majority of the repair work we do. We also honor most extended warranties. We will work for you to get your repairs covered if possible. I
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
Amenities
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • FIAT
  • Hyundai
  • Infiniti
  • Isuzu
  • Kia
  • Lexus
  • Mazda
  • Mercedes-Benz
  • Mini
  • Mitsubishi
  • Nissan
  • Porsche
  • Scion
  • Smart
  • Subaru
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • WORLDPAC
  • Bosch Service Network
Map
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What verified customers have to say about Northwest Imports
Would recommend to a friend
100%
Car was ready when promised
100%
Did not feel sales pressure
98%
Car was fixed correctly the first time
98%
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