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Honest-1 Auto Care - Aurora

RepairPal Certified Shop in Aurora

Honest-1 Auto Care - Aurora

558 Verified Reviews
(630) 518-4025
989 S Eola Rd
Aurora, IL 60504 USA
"Excellent service of my vehicle."
— Craig, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 6:00pm
S
7:30am to 3:30pm
Auto Repair Experience
  • Karen Conway, Owner
  • Established 2014
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 60 Years of Car Repair Experience
Honest-1 Auto Care - Aurora Reviews
558 Ratings
Displaying 1 - 15 of 533reviews
Shawn
07/08/19
Verified Customer
Pleasant and prompt service.
Caitlin
07/07/19
Verified Customer
Quick and efficient oil change...and they left Skittles in my car!
Holly
07/05/19
Verified Customer
Friendly staff!
Kathryn
07/02/19
Verified Customer
Had my car towed in their lot overnight and the repairs were done the next day.
Chris
07/01/19
Verified Customer
A-OK would recommend
Angela
06/30/19
Verified Customer
The staff that I dealt with was very good.
Todd
06/21/19
Verified Customer
Courteous and helpful.
Sumit
06/19/19
Verified Customer
Very good
George
06/17/19
Verified Customer
Very complete honest and thorough
Helen
06/12/19
Verified Customer
My first time to have my van in for service. Good experience. Karen was helpful explaining what I needed and updated on my services. I will return! Thank you.
Danielle
06/07/19
Verified Customer
I've usually had great experiences in the past, but this last visit was not good. I brought my car in to have a noise with my AC looked at as well as a control arm. My appointment for drop off was for 11am and I was told they would call me shortly. At 4pm I still didn't have a call so I called for status. Was told they could not replicate the sound my car was making and that I needed both control arms replaced. I asked if they called on my Carmax warranty do see if the repairs would be covered. I was told they would call and they would call me right back. I never got another call that day. At 11am the next day (Sunday), I called and said I was just going to come pick up my car. I was told that they were going to call Carmax on Monday since they were closed that day (they assured me they called on Saturday). Once I got into my car to leave I turned on my AC and it made the noise immediately...the same noise that I said it always made but that they could not replicate. I did not bother going back inside and took my car to the FoxValley Firestone where they were immediately able to tell me it was the blower motor for the AC and that I only needed the right control arm fixed and NOT both. I gave them my business and they had the repairs done same day. OH and to add insult to injury I was charged $34 for them to tell me I needed two control arms when I didn't. I knew the right one needed to be replaced and just wanted an estimate for repair. I am not sure if I will return in the future.
Dan
06/07/19
Verified Customer
The best experience from start to finish! Really friendly staff, great owner (who personally shuttled me to and from my house), fair price, good coupon discounts, nice waiting area and amenities. It has now become my place to go!
Verta
06/03/19
Verified Customer
Everyone was nice and explained everything to me. I needed some other work done but they did not pressure me at all to have it done. Great staff!
Christopher
05/27/19
Verified Customer
The most friendly staff you will find in the auto repair business.
Reply from Honest-1 Auto Care - Aurora
by honest1aurora, June 20, 2019

Thank you Christopher! We will continue to be friendly for you and all of our customers!

Michelle
05/15/19
Verified Customer
Came for an oil change. Told me I needed $500 in repairs. Took it to a repair shop and said nothing was wrong. I called you and told you what happened and you said you would call back and you never did.
RepairPal Scorecard
92
Overall Quality Score
36-month / 36,000-mile warranty
Technical Ability
95
Tools & Equipment
87
Customer Service
90
Customer Amenities
95
The Aurora location of Honest-1 Auto Care has been serving the local community since 2014. This RepairPal Certified shop features a very experienced team with an excellent mix of training and ASE certifications. They are equipped with the tools and diagnostic equipment necessary to service and repair today's modern vehicles. Work performed here can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “excellent”, “perfect”, “amazing”, and "professional". A local shuttle service, loaner cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
Amenities
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
Map
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What verified customers have to say about Honest-1 Auto Care - Aurora
Would recommend to a friend
88%
Car was ready when promised
93%
Did not feel sales pressure
79%
Car was fixed correctly the first time
91%
Customer was treated respectfully
96%
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