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Al's Certified Auto Repairs, A.C.A.R.

RepairPal Certified Shop in Augusta

Al's Certified Auto Repairs, A.C.A.R.

232 Verified Reviews
(207) 389-7972
316 State St
Augusta, ME 04330 USA
"They are friendly and honest. They do good work."
— Jeff, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 5:30pm
S
Closed
Auto Repair Experience
  • Alton Sutherland, Owner
  • Established 2001
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • 63 Years of Car Repair Experience
Al's Certified Auto Repairs, A.C.A.R. Reviews
232 Ratings
Displaying 1 - 15 of 223reviews
Larry
11/27/18
Verified Customer
Competent service people and wonderful customer service.
Brian
11/08/18
Verified Customer
Work was performed as expected with efficiency and professionalism and to my satisfaction.
Zachary
11/01/18
Verified Customer
They are not priced well
Erin
10/31/18
Verified Customer
I recently moved to Maine and have been to three different mechanics. The amount of respect, clear explanations, and excellent work provided at Al's is more than the three other mechanics combined. The staff at Al's are genuine and knowledgeable. I can tell that I am not being sold unnecessary services and that my (my car's) best interest is the number one priority.
Harold
10/11/18
Verified Customer
Great job very nice people i am coming back to als he is the best in town.
Patricia
10/17/18
Verified Customer
Great service
Myles
09/20/18
Verified Customer
My most recent visit was a mandatory repair to get my car up to inspection, and despite having to spend over a grand in repairs, ultimately it was severely needed and it felt fair.
Ruth
10/08/18
Verified Customer
They were excellent. A friend referred me to them, and they lived up to that good reference by my friend. Very friendly and nice. Thank you!
Bernice
09/24/18
Verified Customer
Everything was explained in a way that I could easily understand so I knew what was wrong with my vehicle and what needed to be done to fix it properly. I was treated very well. I have recommended Al's at every opportunity and plan to bring my vehicle back for any future repairs.
Jackie
09/25/18
Verified Customer
They did a good job. Will go back.
Sylvia
09/26/18
Verified Customer
We were told many items needed replacement and lots of body work needed to be done before the car could be inspected. They told us untruths and were going to charge $2000 for unneeded work. Our findings have been proven by an honest mechanic. I would never recommend ACARS to anyone. They are on par with VIP.
Reply from Al's Certified Auto Repairs, A.C.A.R.
by hondamd, October 11, 2018

Thank you for sharing your feedback and bringing your concerns to my attention. We value your opinion. I have reviewed both your repair estimate and digital inspection. All of the items that were brought to your attention, were items required for a state inspection. At Al’s Certified Auto Repair we have both a legal and moral obligation to make you aware of items that could have an impact on your safety. I can not comment on the type of work any other shops do, I can only hope that they adhere to the Maine State Inspection Laws. If you would like to come by and have one of our ASE certified AAA approved technicians go over the items we found and answer any questions you may have, we would be happy to do so. We believe in educating our customers and providing them with all of the information they need to make informed decisions as you have been experiencing since 2013.

Norm
09/21/18
Verified Customer
Great experience, they had my van back to me in under a week. I had it go in with electrical issues.
Reply from Al's Certified Auto Repairs, A.C.A.R.
by hondamd, October 09, 2018

Norm I am very Glad that our staff of Highly skilled and experienced technicians were able to get you back on the road with the issues resolved. Hopefully we can assist you in the future with your routine maintenance needs.Al Sutherland Jr Owner/President

Bill
09/13/18
Verified Customer
Staff were very courteous and thorough, but price was higher than I expected.
Reply from Al's Certified Auto Repairs, A.C.A.R.
by hondamd, October 11, 2018

Bill thank you very much for taking the time to complete the survey pertaining to your most recent visit with us. We pay very close attention to ale of the reviews from our customers. I have researched your repair and found that your vehicle was diagnosed by one of ASE certified Master Technicians and the repair was recommended to you. The service adviser reviewed the repair recommendation and costs involved: as always, we do not begin any repairs without your authorization. The repairs needed to your vehicle required some parts that were a little pricey. When dealing with the air bag system, I hope you would agree, that the parts need to be of a superior quality. We installed the parts that we know will work when you need them most. I wish you the very best and hope that you understand: Our unwavering commitment to a quality repair are for the safety and protection of you, your family and all involved. Thank you again for taking th etime to review us.

Kathie
08/24/18
Verified Customer
The customer service was great
Christian
08/07/18
Verified Customer
Good work done in a timely manner. Thorough, but not excessive. The shuttle to work is massively helpful.
Schedule an Appointment with Al's Certified Auto Repairs, A.C.A.R.
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (207) 389-7972
Need an appointment for today? Call the shop directly at (207) 389-7972
RepairPal Scorecard
95
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
96
Tools & Equipment
93
Customer Service
92
Customer Amenities
98
Al's Certified Auto Repair was established in 2001 by Alton E Sutherland Jr.. Alton has invested in his staff, providing them with good quality training, up to date tools, and advanced computer diagnostic equipment. They are able to tackle most problems on your late model computer controlled vehicle. this certified shop features 4 technicians, 2 are ASE Certified and combine for over 63 years of experience. This RepairPal Certified shop backs most repairs with a 3 year / 36,000 mile warranty, this is one of the best offered in the industry. The facility features a comfortable waiting area, wireless internet service, early bird drop off, and a shuttle service.
Details
Message From the Shop
Al's Certified Auto Repair ( A.C.A.R.) was established in August of 2001 with the intent of supplying the very best service at a fair price. "Dealership Quality at Independent Prices" if you will. Our staff of ASE certified Technicians are required to remain current on all aspects of automotive repair and maintain their ASE credentials. Our Personable staff of Service advisors understand your needs. They will listen to you and make sure the service you receive is not only what you requested but that you need it too. We will take the time to help you understand any repair need that your car may have. We truely believe that if you understand what is going and the consequences you are able to make an informed decision. We look forward to helping you get the very best service......BECAUSE YOU DESERVE IT!!
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
Amenities
  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Heated Waiting Room
  • Military Discount
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Question Answered by Al's Certified Auto Repairs, A.C.A.R.
Does The 2006 Honda Ridgeline Have An Ignition Key With A Computer Chip In It? on 2006 Honda Ridgeline
It certainly could cause it not to start. If you have the end of the key hold on to the ignition key while turning the vehicle may start then. There is piece behind the key slot that picks up the key code and then allows the vehicle to start. If your hold the broken end in place it should read the key code. You can also have the key copied to a writable key blank as well. Then there is no need to reprogram the vehicle
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Schedule an Appointment with Al's Certified Auto Repairs, A.C.A.R.
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (207) 389-7972
Need an appointment for today? Call the shop directly at (207) 389-7972
What verified customers have to say about Al's Certified Auto Repairs, A.C.A.R.
Would recommend to a friend
89%
Car was ready when promised
96%
Did not feel sales pressure
95%
Car was fixed correctly the first time
89%
Customer was treated respectfully
99%
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