Downtown Auto Repair

(253) 455-7454
53 Verified Reviews

8:00am to 5:00pm


102 Auburn Way N
Auburn, WA 98002 USA


  • Neil Christensen, Owner
  • Established 2014
  • 3 Auto Repair Mechanics on Staff
  • 15 Years of Car Repair Experience

Downtown Auto Repair Reviews


53 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer December 10, 2017

I am so thankful that ive been introduced to Downtown Auto. They have always made time to fit me in and this yime around it took a little bit longer. But its ok, they were making sure everything was ok and I Damn near have a new car now.

by - Verified Customer November 20, 2017

2nd time here for an oil change, both times friendly & efficient.

by - Verified Customer November 05, 2017

Paul and the guys at Downtown Auto Repair Auburn have consistently been reliable for our auto needs. Car troubles are never anticipated and it's not always easy to take your vehicle somewhere where you think you are getting taken care of honestly. We've been taking our vehicles here for the past 2-3 years and although this visit was more expensive than we anticipated, in the past they have saved us money. We will continue going to Downtown Auto Repair in Auburn for all of our car troubles.

by - Verified Customer November 01, 2017

The car was fixed, but I didn't receive an estimate nor I was told what the problem was until it was fixed. I understand it might take a while to find out what the problem was, but a whole week was a long wait. I would prefer to know what the issue was and the estimated time to resolve it before attempting to fixed it. Also, that charges for just labor was extremely high to me, and I don't even know if it was a high rate or it just took a lot of time.

by - Verified Customer October 15, 2017

Great service

by - Verified Customer October 12, 2017

Not a good place to go!!!

by - Verified Customer October 11, 2017

It was lovely Paul is a great pitch man and the awesome mechanic from the east coast is the perfect one two punch that gets the job done.

by - Verified Customer September 27, 2017

Good work. Paul was honest with me and provided me great service

by - Verified Customer September 21, 2017

This shop is great I take all my vehicles here

by - Verified Customer September 20, 2017

Friendly service,very professional,good job

by - Verified Customer September 19, 2017

Missed delivery deadlines 3 times. The 2 week time frame ended up 4 weeks!!

and every delivery deadline was given with a straight face while I laughed.

by - Verified Customer August 20, 2017

it was fine.

by - Verified Customer August 17, 2017

Thanks for the fix!

by - Verified Customer August 13, 2017

Paul and his team were very informative and also let me know of further repairs needed. They were also sympathetic to my current financial situation. I am definitely going back for the rest of the repairs.

by - Verified Customer August 02, 2017

The shop was very good at what they did, I will make sure to let people know how well the did the work and the guys were very respectful

1 verified customer did not leave comments but provided this rating:
by Leroy
by - Verified Customer July 25, 2017

Good, friendly and honest service. And fast.

by - Verified Customer July 12, 2017

I love this shop! They are honest and fair. They took time to drive me and my kids home so we didn't have to wait at the shop. I will never use another repair shop!

by - Verified Customer July 02, 2017

The staff were very friendly and I LOVE how they provided me with extra information as to what is wrong with my car without trying to upsale me. That was awesome! Very rare these days. Also, the pricing is excellent for the high level of service that I received. This is the best shop that I have taken my car to (and since I drive an old car, I have been to quite a few shops). Love this place and will definitely make it my 'base' for car repairs.

by - Verified Customer June 29, 2017


by - Verified Customer May 31, 2017

Excellent service.

by - Verified Customer May 31, 2017

Andy is a very good tech - was able to diagnose quickly and explain. When it came to quoting, I was a bit surprised at first but Paul clarified the need to replace aged hoses. I didn't expect that my car would work so well after just one fix, but Andy's magic and knowledge fixed a number of the symptoms that I was concerned about and the car is running great, no smoke in exhaust, no Service Engine Light, and way better power and acceleration.

by - Verified Customer April 30, 2017


by - Verified Customer March 09, 2017

Great customer service. Thanks guys!

by - Verified Customer March 01, 2017

They seem to be running a honest business!

by - Verified Customer February 23, 2017

I feel lije it could have been don without the extra work the first tine i broughtmy car in with the proper diagnoses

1 verified customer did not leave comments but provided this rating:
by Leroy
by - Verified Customer February 23, 2017

The staff was very nice and polite and I will tell my friends to go have work done there thank you so much I'll be back to have more work done.

by - Verified Customer February 17, 2017

It is an amazing shop and now they offered really a nice deal i.e. You will get a discount if you download Groupon App and purchase from there for the oil change. I am really satisfied and I have been a member nearly a year, since my car bought. Fantastic job with amazing people and best deal ever. Now they even opened weekends, so never hesitate for it. Go ahead and let them work on your vehicle. You will see am I lying you or telling truth. :)

by - Verified Customer January 16, 2017

...pleased with service and treatment. I'll return!

by - Verified Customer January 03, 2017

Excellent service!

by - Verified Customer December 28, 2016

Stellar customer service from every staff I encountered.

by - Verified Customer November 30, 2016

I'm happy and will be back for brakes!

by - Verified Customer November 28, 2016


by - Verified Customer September 01, 2015

They were professional and courteous. They did a good job on my van.

by - Verified Customer August 24, 2015

The gentleman was nice. He explained the situation and went to extremes to find the parts and the job. I would have had to go to a Volvo dealer in Fife and I didn't want to do that. He was friendly and went out of his way to help.

by - Verified Customer August 23, 2015

They were excellent in every manner.

1 verified customer did not leave comments but provided this rating:
by Leroy
by - Verified Customer August 18, 2015

The mechanic was fair and precise. They repaired it with no wait. I was happy with the final results. The price was right.

by August 17, 2015

The circumstances. When they did my oil change there was only one person there. It took extra time. There was great customer service.

by - Verified Customer August 17, 2015

They were friendly. They told me what I needed. They did the repair in a timely manner.

by August 03, 2015

Their price is fair. They did the job well. I was very satisfied.

by - Verified Customer August 03, 2015

I took my car there and they recommended things I needed done. They told me if I found another car to bring it in and they would tell me if I should buy it. They were very friendly and truthful. And upfront.

by - Verified Customer July 23, 2015

It's affordable and no appointment needed, you just go drop your car off and pick it up within an hour.

by July 16, 2015

Why not? They did a good job. They have good customer service. They're pretty fast.

by - Verified Customer July 14, 2015

When I went in they explained what needed to be done right away. They took care of it right away. I enjoy working with them. They always tell me what it is that they do. There's no waiting.

by - Verified Customer July 14, 2015

They did a good job, timely manner and informative.

by July 14, 2015

They did good work for me.

1 verified customer did not leave comments but provided this rating:
by Leroy
by July 12, 2015

They were courteous and thorough. They completely fixed the repairs needed done.

by - Verified Customer June 30, 2015

They were very expert. They owner took care of it. It came out clean. They had cold water and a place to sit. It wasn't busy.

by June 30, 2015

They had quick service.

by - Verified Customer June 23, 2015

I was satisfied with the work they did. They were nice and friendly and matter of fact. There were no games.

by - Verified Customer June 22, 2015

They did great work. But it did take a long time.

by - Verified Customer June 21, 2015

It depends on who is working there. It depends on their work ethic. They try to be competitive and beat everyone else.

by - Verified Customer June 18, 2015

They were good. They were friendly. They treated me well.

1 verified customer did not leave comments but provided this rating:
by Leroy

RepairPal Scorecard


Downtown Auto Repair has been serving the community of Auburn and the surrounding area since 2014. During this time they have developed a loyal following of satisfied customers who described this shop to us as: "friendly”, “excellent”, “courteous”, and “professional”. This location features a team of automotive technicians whose commitment to ongoing training and ASE Certifications ranks with the best. An investment in the necessary tools and diagnostic equipment help make them capable of repairs ranging from minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.



  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts


  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet


Downtown Auto Repair is your place for all of your auto care needs! We have the best techs in Auburn, Washington. We give you the promise of fast and timely service as well as price transparency. Just give us a call and we can schedule you for the next available appointment! Have a great day.


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