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Shirlington Shell Service Center

RepairPal Certified Shop
Shirlington Shell Service Center
562 Verified Reviews
Shirlington Shell Service Center
562 Verified Reviews
(703) 947-0843
2817 S Quincy St
Arlington, VA 22206 USA
Hours
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
16:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 4:00pm
Auto Repair Experience
  • Ray Bowes, Manager
  • Established 1972
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • 108 Years of Car Repair Experience

Shirlington Shell Service Center Reviews

Overall Rating

562 Verified Reviews
5 stars
(340)
4 stars
(165)
3 stars
(25)
2 stars
(7)
1 star
(25)
by - Verified Customer April 10, 2018

Very good service and friendly and showed me much respect I will be returning I trust them with my vehicle

by - Verified Customer April 07, 2018

Doing excellent work for me since 1988!

by - Verified Customer April 07, 2018

Quick service. Great explanations. No pressure on repairs.

by - Verified Customer April 06, 2018

Grateful for the great service.

by - Verified Customer April 06, 2018

I appreciate the dedication and hard work from the team. Very courteous and easy to connect with during my repairs.

by - Verified Customer April 03, 2018

I always recommend that people try Shirlington Service Center. I think they do a good job!

by - Verified Customer April 03, 2018

Great local service

by - Verified Customer April 01, 2018

Prompt and courteous.

by - Verified Customer March 31, 2018

good overall experience

by - Verified Customer March 24, 2018

I have been going to Ray for years, and have always been Satisfied with the great work Shirlington Shell does My only concern is sometimes the costs are high.

by - Verified Customer March 24, 2018

I feel that I was scammed into unnecessary repairs such as drooping headlights and others . Bc I had to get my inspection done I felt pressured into agreeing to the repair price of more than 400 dollars. I went online after and this is apparently a common complaint against this station. I won't be coming back

by - Verified Customer March 23, 2018

Very knowledgeable, trustworthy mechanics. I've been having my car serviced there for years.

by - Verified Customer March 23, 2018

I had a state safety inspection performed and you failed my car. I got a second opinion, and they said they could not in good conscience fail my car, though they agreed that the part at issue should be watched. Your tech explained the problem to make it sound like my whole front suspension was going to fall apart. All of that said, you were extremely easy to communicate with, friendly, and fast. I might recommend your station to someone who wants to keep their car in tip-top shape and who needs a place that's easy to deal with.

by - Verified Customer March 22, 2018

The service was great. I only had an oil change which was a bit pricey than other locations I have been to in the area, however the fantastic service helped make me feel better about the pricing.

by - Verified Customer March 20, 2018

Everyone was very nice, I have no complaints. I probably could have asked for more clarification. The gentlemen there explained what was happening, but due to my limited knowledge of cars, it may as well have been Greek. The car is functioning great however, so I trust I was taken care of.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer March 17, 2018

Good experience. I'll come again.

by - Verified Customer March 17, 2018

.thank you.

by - Verified Customer March 17, 2018

Great Service

by - Verified Customer March 16, 2018

I dropped my car off with a long list of things needing to be done and everything turned out great. The check engine light came on about a week later but Ron had already explained that there was something wrong with my dashboard lights and I could fix it at a later time since it would be more complicated/expensive. Overall highly satisfied.

by - Verified Customer March 16, 2018

I appreciate the communications by phone and text while my car was being serviced. It is much more convenient to receive text messages while at work and then step away to call if the message is unclear or an OK is needed before a repair is begun.

by - Verified Customer March 14, 2018

I simply had my state inspection and the car passed so everything was done properly at the price mandated by Virginia.

by - Verified Customer March 14, 2018

Quick note: the hood was not fully closed/lock engaged, which could have caused a problem on the road. I did not notice it until the next morning, before setting out onto I-495. Luckily, we were able to get onto a side street to push down and engage the locking mechanism on the front hood

by - Verified Customer March 10, 2018

My new favorite neighborhood car care center!

by - Verified Customer February 28, 2018

This is my go to shop for all my car repairs.

by - Verified Customer February 28, 2018

Work was done with very short notice. As always staff was accommodating and efficient.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer February 27, 2018

Nice people and quick service. No over-selling, but they provided pertinent info for me to consider in the next couple of months. It's also so convenient to have my car serviced while I hang at the library or a coffee shop or restaurant!

by - Verified Customer February 27, 2018

They charged me $90 for a $48 tire with no road hazard warranty.

by - Verified Customer February 26, 2018

Service was outstanding!

by - Verified Customer February 24, 2018

Great service

by - Verified Customer February 21, 2018

Emissions test, straight forward work.

by - Verified Customer February 21, 2018

Came in for an oil change and safety inspection, done in less than 2 hours. Needed my fender replaced on my Jeep and they had the part there in 2 Days and fixed in 20 minutes! Staff was super friendly and professional, did a follow up and everything. Will definitely be back and recommend to friends.

by - Verified Customer February 17, 2018

Great people, and were very respectable to me, and my daughter. There is good history between me and your organization. However a little slow on the email request, but great people!

by - Verified Customer February 17, 2018

Thanks

by - Verified Customer February 16, 2018

The people at the shop were friendly and professional, explained everything, ran a great special deal, and fixed another problem that arose within a few hours of my leaving for free. Great customer service.

by - Verified Customer February 16, 2018

They did a great job. I'd recommend it.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer February 16, 2018

Was over charged for the work done..

by - Verified Customer February 12, 2018

Excellent work, very friendly people!

by - Verified Customer February 11, 2018

Great shop! Will use them again.

by - Verified Customer February 09, 2018

Went there for an inspection and was seen right away. Everyone was courteous and pleasant.

by - Verified Customer February 08, 2018

My only complaint was the poor communication, especially given that I live down the street in Delancey apartment. I left the car for basic inspection, but did not learn that it failed until the following day, because of poor tire tread. Then it took another day for the shop to inform me that they could not install tires, as I had ordered with Ron, because the wheel lock could not be found. All this could have been clarified in a matter of minutes. Ron should have been the only one to communicate - instead there were multiple contacts and this added to confusion and inefficiency. But work was done well once I received replacement wheel lock by mail.

by - Verified Customer February 05, 2018

Quick and friendly service

by - Verified Customer February 05, 2018

I felt pressured to have repairs that were not needed. I obtained other expert assessments, which did not confirm the suggested repairs.

by - Verified Customer February 03, 2018

Good attitude

by - Verified Customer February 02, 2018

You are overcharging your clients. You seized the opportunity to take advantage of a patron who had their car towed to your shop and that you thought didn't have any option but servicing their car with you. When I mentioned I would be servicing the car myself, you were rude in assuming I was going to be taking the cheap route. However, I was able to get the exact same parts elsewhere for more than half the price you were quoting. I feel very sorry for your other clients who turn their cars over to your care and feel they do not have any other option when you quote them a price. My family will no longer be doing business with you.

by - Verified Customer January 29, 2018

I am very pleased with the service and with Ron's follow-up.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer January 26, 2018

Great job!

by - Verified Customer January 24, 2018

Everyone there was extremely friendly and professional.

by - Verified Customer January 23, 2018

thumbs up!

by - Verified Customer January 23, 2018

Service was good, will use you again. thanks

by - Verified Customer January 22, 2018

it was good

by - Verified Customer January 19, 2018

ok......

by - Verified Customer January 15, 2018

I have gone to this shop a couple of times for emissions testing as well as safety inspection. I have never used the shop for repairs. My experience overall has been good. The only negative to me is that they tend to take a while. Luckily there are several coffee shops nearby where you can wait.

by - Verified Customer January 15, 2018

I had my car inspected which is a routine job. They realigned my left light which I don't know if it was necessary or not. Otherwise, the service was fine.

by - Verified Customer January 13, 2018

Fritz was great to work with and was very honest. Thanks

by - Verified Customer January 12, 2018

Excellent work and service

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer January 09, 2018

Great and timely service.

by - Verified Customer January 08, 2018

Chose location for convenience, but got such good service that will return

by - Verified Customer January 08, 2018

They guys were so nice, and they appreciated that I would be waiting around for the car and made sure it was inspected in a timely manner, which I greatly appreciated.

by - Verified Customer January 08, 2018

Very easy! Wasn't a pain like I thought it'd be.

by - Verified Customer January 08, 2018

Easy drop off and pick up after

by - Verified Customer January 06, 2018

Oil change done on schedule and to my satisfaction

by - Verified Customer January 05, 2018

The timing for an inspection took 1 hour and 30 minutes. Way too long for a wait. There should always be someone on call for processing the line rather than having a long wait. A customer should not have to wait for an employee lunch break on inspections. i understand on the service call for repairs.

by - Verified Customer January 05, 2018

I got my battery changed and the guys were very friendly and I feel I was treated with respect and they did a good job!

by - Verified Customer January 03, 2018

Great

by - Verified Customer January 02, 2018

Very pleased with the quality of work and customer service at this shop. I m so happy to have found a great service place in the neighborhood!

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer January 02, 2018

Great work and performed on time

by - Verified Customer December 31, 2017

My wheel cover was broken there and no one told me.

by - Verified Customer December 30, 2017

Great service all around

by - Verified Customer December 30, 2017

When my car broke down and was towed to Shirlington Shell, I was very, very happy since I have friends who rave about the service they get at this station. My overall experience was excellent, too.

by - Verified Customer December 29, 2017

Very helpful service

by - Verified Customer December 29, 2017

Great service, would highly recommend.

by - Verified Customer December 28, 2017

Just got a state safety inspection. everything was fine.

by - Verified Customer December 27, 2017

Prompt and courteous service. Very pleased.

by - Verified Customer December 22, 2017

I just came in for the VA inspection service. Care ready when they said it would be.
No complaints

by - Verified Customer December 22, 2017

I went in for a car inspection and there was only 1 car in front of me, but had not left after 2.5 hours. There was something they needed to do to clear off my headlight but I didn't understand why it took so long. They did give me a free drink to help compensate.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer December 21, 2017

Excel

by - Verified Customer December 20, 2017

Wonderful customer service. Everyone was friendly and extremely calm and collected. I enjoyed the entire experience.

by - Verified Customer December 19, 2017

The folks at Shirley Shell were polite, quick, and reasonably priced. I will take my car there again!

by - Verified Customer December 17, 2017

As always, courteous, excellent workmanship at a reasonable price.

by - Verified Customer December 15, 2017

Quality work!

by - Verified Customer December 15, 2017

My go to place for years. great service, knowledgeable and helpful personnel.

by - Verified Customer December 14, 2017

The staff was courteous, attentive and professional. They did not make me feel pressured to have the nonscheduled work done on my car.

by - Verified Customer December 12, 2017

The entire team was great! I appreciate the quality of the service and respectful treatment as a person who knows little about cars.

by - Verified Customer December 12, 2017

Overall excellent experience.

by - Verified Customer December 11, 2017

I'm always satisfied with this shop. Respectful, knowledgable staff and fair prices.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer December 11, 2017

I had to get additional work done, for the same issue. An additional $300

by - Verified Customer December 08, 2017

close to 850 to get my back lightbulbs changed.

by - Verified Customer December 07, 2017

Car was towed to shop and had it back in less than 24 hours with necessary diagnostics and repairs.

by - Verified Customer December 07, 2017

I was relieved to hear that I do not need a new car ( second hybrid battery needed replacement)and that Brown' s car dealership had really misadvised me on this and 2 more issues.

by - Verified Customer December 06, 2017

They were great car was finished sooner than expected and nothing was moved out of place. Will definitely be back

by - Verified Customer December 04, 2017

I LOVE Shirlington Shell!
Fast, courteous and fairly priced.
I'll be back.

by - Verified Customer November 28, 2017

Nice people, good service.

by - Verified Customer November 28, 2017

They squeezed me in when I was on a deadline. They also didn't try to upsell me when I needed a small 'thing' and found something they already had in the shop, saving me time and money. Finally, they gave me some great advice when I asked for a recommendation for some body work. I was very happy all around.

by - Verified Customer November 28, 2017

Very professional and courteous. Ron was clear in explaining repairs needed and very customer-focused in working with me to get the repairs done at a fair price. I would definitely return for future repair needs. Great service!

by - Verified Customer November 24, 2017

I was referred by a long time client and I was not disappointed.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer November 24, 2017

Thanks for the great service!

by - Verified Customer November 21, 2017

Relatively quick service. Just would have preferred to speak to the machenic after so I could get a quick review of his findings and work.

by - Verified Customer November 21, 2017

Good work on my classic car!!

by - Verified Customer November 21, 2017

I was very happy with the service provided by Shirlington Shell. They were ready to service my vehicle on schedule (online reservation), and completed the work in a shorter time than expected. I will be returning to Shirlington Shell for service in the future.

by - Verified Customer November 19, 2017

Brought my car for inspection and repair of the passenger side front tire. All was completed when I was told it would be ready.

by - Verified Customer November 17, 2017

The guys were great; inspection took a bit longer than I expected but it wouldn't deter me from returning. Happy Holidays!

by - Verified Customer November 17, 2017

Excellent customer service from all the employees & excellent work & care to my car.

by - Verified Customer November 17, 2017

I have dealt with this shop for years, they are the best.

by - Verified Customer November 17, 2017

Great people, honest and they found the issue and fix it spedily.

by - Verified Customer November 17, 2017

I can't say enough nice things about these guys. Very professional, honest and thorough. They are my new car repair place for sure!

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer November 15, 2017

I just needed a small but necessary repair and they really helped me consider all of my options and even went out of their way to find a part at a way cheaper price. It was ready later than they said due to delivery of the part being late, but the fix was done seamlessly and I am satisfied with the service I received!

by - Verified Customer November 15, 2017

I gave my car to them for a 2nd opinion on and inspection made, and it came back with mechanical errors (windows suddenly not closing, and engine light back on) whatever they did, they definitely played with around with the mechanics of the car- probably so i would come back to fix it with them. Not an honest experience

by - Verified Customer November 15, 2017

Great shop!! They never pressure you for unnecessary work. Ron went over all the details and the car was ready same day! Highly recommend this for any service.

by - Verified Customer November 15, 2017

Service done on time and well

by - Verified Customer November 14, 2017

Integrity of service and excellent customer care. Thank you.

by - Verified Customer November 12, 2017

The people at the shop were polite and professional. I called ahead asking what the wait was like and they said there was no one at the shop, but when I arrived there was an almost 1.5 hour wait. They failed me on my inspection because my right headlight wasnt aligned and then charged me 20$ to do what was probably a less than 2 minute fix, but I dont have the time or tools available here as I'm here tdy.

by - Verified Customer November 12, 2017

Excellent service!

by - Verified Customer November 10, 2017

Best place to take your car in the area. Have been a customer for 40+ years and keep going back. I've always been treated with respect and consideration. As long as I have a car they will take care of it.

by - Verified Customer November 10, 2017

No problems. Professional and pleasant help.

by - Verified Customer November 09, 2017

Awesome

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer November 08, 2017

Came in for a synthetic oil change. Was told the increased price charge also included a tire rotation. I asked specifically if that was done and was assured they were rotated. I have a scratch on my left rims from hitting a curb and the tires were not rotated. Disappointed as I have brought my cars there in past and now wonder if the oil change was done.....not a great feeling Ron

by - Verified Customer November 06, 2017

Shell Service Center and its people are a valuable presence in Shirlington.

by - Verified Customer November 06, 2017

Fritz, Ray, Darwin explained step by step problems, procedures needed to fix my Kia. Very knowledgeable and caring.

by - Verified Customer November 06, 2017

Consistently satisfied!

by - Verified Customer November 06, 2017

Ron and others explained the situation with my repair so I could make the best decision. I am very thankful for their honesty and patience.

by - Verified Customer November 05, 2017

Greeted from the entrance and very professional staff.

by - Verified Customer November 03, 2017

Great work. Friendly, respectful employees.

by - Verified Customer November 02, 2017

Thank you.

by - Verified Customer October 31, 2017

I was able to talk through issues over the phone, as well as pay, and have my partner pick up the car at the end of the day. Big issues needed to be taken care of in order for my car to pass inspection and they were able to handle it all in house during the day.

by - Verified Customer October 31, 2017

Service was excellent and timely. Very convenient location.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer October 31, 2017

I asked for decal to be removed which they did but they left all the sticky goop so I still had to spend time cleaning area. I asked them to check all fluids but the windshield washer fluid still doesn t work.

by - Verified Customer October 30, 2017

Did not enjoy

by - Verified Customer October 30, 2017

I took my car in for an oil change and a tire rotation and the service team looked at the entire car and found some areas that needed to be fixed/adjusted. They let me know what these areas were and the cost. They were able to take care of it all in a short period of time and the car has run well since.

by - Verified Customer October 26, 2017

The work was performed on time and satisfactorily.

by - Verified Customer October 25, 2017

It was a convenient location for me and everyone was very friendly. My car was ready as promised on time. I will return.

by - Verified Customer October 23, 2017

Very friendly

by - Verified Customer October 20, 2017

Shirlington Shell is the ONLY repair shop I trust to work on my truck in the northern Virginia area. After years of searching for a place that does quality work from people I trust and finding nothing, I don't plan to take my business anywhere else. Shirlington Shell always goes the extra mile.

by - Verified Customer October 20, 2017

It's good but expensive. Oil changes should cost half as much.

by - Verified Customer October 19, 2017

Good experience.

by - Verified Customer October 18, 2017

I have always used this shop & recommended it to my friend, who was very satisfied with the work as well as with the friendly personnel; also the mechanic who immediately knew what the problem was.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer October 18, 2017

Great service as always. Minor problem in the wrap up of the service that required me to bring the vehicle back to remedy. No major issue but still added another trip to/from and car unavailable for a day.

by - Verified Customer October 17, 2017

Good job.

by - Verified Customer October 15, 2017

I called ahead to see if I could check for a spot for tire rotation. They took my car immediately, called to explain an issue with the nuts on the wheel well, and they didn't charge me for the labor to fix the nuts, just the parts themselves. Incredibly friendly and expedient with their work and service.

by - Verified Customer October 15, 2017

My family's cars have always been fixed at Shirlington Shell and it is always done well!

by - Verified Customer October 15, 2017

Honest and friendly.

by - Verified Customer October 13, 2017

It is evident they have a lot of repeat customers - people they know just from sight. I was told I had one item to be fixed (I was there for an inspection)... so I held my breath: my lightbulb had to be raised. As a woman I can't help but feel that a lot of garages take advantage of (my) ignorance related to cars. I didn't feel that way here and I plan to come back. Thanks, guys.

by - Verified Customer October 04, 2017

I have recently moved to the state and shopped around trying to find a car repair place. Its hard since I was kot familiar to the area and uou hope they wont take advantage of my situation. At Shell Trey was very pleasant and helpful. They did the repairs needed and helped me out with a rental car while they were being done. Picked my car up and they explained all that they fixed amd helped out with another issue (a squeaky noise or spring in back end) by ordering the correct part that another place installed. Just waiting for part to arrive and get it taken care of.

by - Verified Customer October 02, 2017

Great Service, great job, great price.
When Shirlington Shell tells me work needs done, I trust their expertise. Shirlington Shell is not a merchandiser.

by - Verified Customer September 29, 2017

Good, prompt response to my problem.

by - Verified Customer September 28, 2017

Very okay

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer September 28, 2017

Excellent customer service. very good follow up, convenient shuttle. Attentive staff.

by - Verified Customer September 27, 2017

I have been bringing my various cars to Shirlington Shell Service Center for about six years. I have been very satisfied at the good work and respectful treatment.

by - Verified Customer September 27, 2017

Professional, friendly, and no pressure.

by - Verified Customer September 26, 2017

Several papers that were in the glove compartment were left crumpled on the passenger seat. A cap was left off of one tire.
Price for oil change was higher than at other places in the area.

by - Verified Customer September 26, 2017

My recent experience with repairs at my Shell station, were as always, quite perfect. It's not just your workmanship, it's the kindness and concern of the staff that make it such a pleasure to be your customer. Thanks again, Christine

by - Verified Customer September 24, 2017

Very courteous service.

by - Verified Customer September 22, 2017

They came to my house to help me with what was wrong and fix the problem. Will definitely be coming back even

by - Verified Customer September 21, 2017

The guys at the Shirlington Shell station were great in getting my car fixed up and ready to successfully pass inspection!

by - Verified Customer September 21, 2017

The folks there were very courtesy and friendly. We had to wait a while and Ron made it a whole lot easier to pass the time. I have used their service for four years and will continue to do so.

by - Verified Customer September 18, 2017

Seemed expensive compared to competitors. But prompt service and thorough review of other issue requiring attention. Disappointed to find that garage had partially reassembled access to cabin filter- left me with decision to waste time getting carback to shop or fix myself - elected to fix myself!

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer September 18, 2017

I had taken my car to a different shop who recommended an expensive fix, in the end Shirlington Shell helped me at a better rate and made sure that the parts that needed to be replaced were actually broken. If it's not broke don't fix it!

by - Verified Customer September 16, 2017

Ron and the team there is incredible they go the extra mile for customers thank you.

by - Verified Customer September 15, 2017

Outstanding service

by - Verified Customer September 15, 2017

My experience at Shell was pleasant. Everyone is professional and care about your experience.

by - Verified Customer September 14, 2017

I've been coming to Shirlington Shell for 30+ years and will continue to do so.

by - Verified Customer September 14, 2017

Thanks for the great service!!!

by - Verified Customer September 14, 2017

I've been going here for 3 years and I can say the service has improved a whole lot. I don't feel pressured as much to do all the repairs as I was before. The price is very reasonable and the staff now is great, especially the cashiers.

by - Verified Customer September 14, 2017

I arrived by 8 AM was 4th in line. I was told when the car should be ready. I ran some errands and was called about some minor but necessary issues. I authorized the work. I picked up the car on time. I was happy with the process.

by - Verified Customer September 13, 2017

The service is great, but the price was extremely high. The parts cost was triple what it was elsewhere. I only paid because I was stranded and they took advantage of that. Good work, but feel they took advantage of me.

by - Verified Customer September 13, 2017

Great customer service

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer September 13, 2017

Friendly and competent! Thank you!

by - Verified Customer September 10, 2017

Appreciate the quick service on a walk-in appointment.

by - Verified Customer September 10, 2017

Very happy with the service I received.

by - Verified Customer September 08, 2017

Best service I have had in awhile!

by - Verified Customer September 07, 2017

This time, I especially appreciated that quick and quality work as I wanted my car to be road-ready to travel out of state on short notice after a death in my family. I had peace of mind knowing my car was ready for the difficult trip.

by - Verified Customer September 05, 2017

I've been to the Shirlington service center several times and they always finish on time while saving me money vs. the dealership. Fritz is also very helpful in explaining what the car needs and when, without pressuring me. I will definitely be back!

by - Verified Customer September 05, 2017

I always find this service center to perform excellent work; the vehicle is ready when promised; the staff seems competent and is always courteous. I've dealt here for years and when the new car is out of warranty, we'll bring that one here, too!

by - Verified Customer September 05, 2017

the service was very good

by - Verified Customer September 05, 2017

Satisfied with the wor and the very professional staff

by - Verified Customer August 31, 2017

Great service.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer August 31, 2017

Great communication and work well done

by - Verified Customer August 29, 2017

Uneeded repairs were offered which would've increased my billing by $500. When I went to pick up my car around 10 pm at night, the woman attend the cash register was very rude.

by - Verified Customer August 28, 2017

For the past 10 years I have had excellent service, been treated courteously. It is truly a comfort to know that the Shirlington Shell Service Center can be relied on to service my car.

by - Verified Customer August 28, 2017

Friendly staff and quality work!!!

by - Verified Customer August 27, 2017

Good enough

by - Verified Customer August 27, 2017

Great, I'm always satisfied with work performed at the Shirlington Service Crnyer.

by - Verified Customer August 24, 2017

Shirlington Shell has a great team & I find them extremely helpful.

by - Verified Customer August 24, 2017

Very good service

by - Verified Customer August 24, 2017

Very nice people who provide good service at reasonable prices.

by - Verified Customer August 24, 2017

Nice folks

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer August 22, 2017

Have been coming to this station for a while and have been very happy with the service performed on my car.

by - Verified Customer August 22, 2017

There seemed to be an increased effort to please the client. Kudos.

by - Verified Customer August 22, 2017

The guys went above and beyond to help me. They were helpful and the advice they gave worked perfectly. I'll be back just as I am every time I need help.

by - Verified Customer August 21, 2017

I was only there for an emissions test.

by - Verified Customer August 21, 2017

I am a first-time customer and everyone was great!

by - Verified Customer August 17, 2017

Been getting my car inspected here for a number of years; they are professional and I trust them.

by - Verified Customer August 16, 2017

Good service and nice folks. I was able to take my car in w/out delay, and they fixed everything I asked for, and gave me some advice on a few other things that needed repair, which I appreciated. There was no pressure. Happy customer!

by - Verified Customer August 13, 2017

It was great.

by - Verified Customer August 11, 2017

Great service.

by - Verified Customer August 11, 2017

I got my left and right outer tie rods replaced and new rotors and brakes on the front left and right. The left brake was rubbing on the rotor and I had to go back the next day to get it fixed. The owner texted me to make sure my car was fixed correctly but never replied. I guess the effort counts if there was no follow through? Other than that the price is right and the service is quick. I guess it is best to not take your car in on a Friday if you need to use your car on a Saturday when you need more than one item fixed.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer August 11, 2017

Asked for- and received- an oil change on my Toyota Highlander. No pressure to have additional work performed. Oil changed and car ready to go in short period of time. I was provided with a free ride to and from my home from the station, which was greatly appreciated.

by - Verified Customer August 11, 2017

This team is great!

by - Verified Customer August 11, 2017

My most recent experience was like all my previous experiences at Shirlington Shell--top notch & professional!

by - Verified Customer August 08, 2017

Excellent service!

by - Verified Customer August 07, 2017

I love them!

by - Verified Customer August 07, 2017

I have been having my vehicles repaired at Shirlington Shell, formerly Shirlington Texaco, (same owner) for a better part of 20 years. Great service and friendly employees.

by - Verified Customer August 06, 2017

Given one price, charged a much higher price, had to negotiate to the bare minimum of work promised, at a higher cost than the initial amount. Inquired why the change in price, two weeks later still waiting on an answer. Be cautious!

by - Verified Customer August 03, 2017

The owner and manager of the repair shop went out of their way to figure out what was wrong with my car and then made sure to take care of it before end of day.

by - Verified Customer August 03, 2017

Excellent service

by - Verified Customer August 01, 2017

Excellent

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer August 01, 2017

Thanks

by - Verified Customer August 01, 2017

Very pleased

by - Verified Customer August 01, 2017

Very dependable and courteous.

by - Verified Customer August 01, 2017

I always feel that Shirlington Shell is very honest about whether or not the work is absolutely necessary. I drive an older car and I trust that they will tell me when 'its time' to let go and stop putting money into the car. I appreciate that honesty and that is why I will continue to go back.

by - Verified Customer July 28, 2017

Very professional. I had my car inspected and I was in and out quickly, even with the few items that needed to be corrected as part of the inspection process.

by - Verified Customer July 27, 2017

Professional attentive staff; excellent work; fairly priced; care about customer service.

by - Verified Customer July 27, 2017

I went in for a safety inspection and oil change. They told me it would be $1800 to get it passed. I knew this was an inflated price and got it fixed elsewhere. Also, they destroyed the oil cap during the oil change and my leaked oil all over the next garage I took it to.

by - Verified Customer July 27, 2017

Had oil change done quickl

by - Verified Customer July 25, 2017

Very knowledgeable and professional staff

by - Verified Customer July 25, 2017

thanks

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer July 24, 2017

I just needed to have my state inspection done. Luckily I was the first person in line so it didn't take very long. I also needed my emissions tested. After the inspection I was told that a couple of light bulbs had burned out and needed to be replaced. I was completely satisfied with the service. I have been taking my cars to Shirlington shell for 13 or 14 years and they always treat me with respect and explain everything adequately and are polite and do great work. I always recommend this service station to other people.

by - Verified Customer July 23, 2017

Thank you, for incredible customer service.

by - Verified Customer July 22, 2017

It was great.

by - Verified Customer July 21, 2017

Everyone was very nice and professional, and they were very accommodating to my schedule of when I needed the inspection completed by. I will go to them for other repairs as well as my emissions inspections as long as I live in the area

by - Verified Customer July 19, 2017

Ron was super helpful, and pointed my attention to a bad tire, on top of a routine oil change. Will come back

by - Verified Customer July 19, 2017

Service was efficient and well done

by - Verified Customer July 14, 2017

Just fantastic, no BS just great work and great people.

by - Verified Customer July 13, 2017

It was fine, but they did ask me to get my transmission fluid flushed for $600, which I had already done the last time they asked me to 6 months ago. At the time I had it done, they said I needed to do it every few years, so I was confused as to why they would say I needed it after less than a year.

by - Verified Customer July 12, 2017

The air conditioning in my 1996 Chevy now blows cool air! Thanks.

by - Verified Customer July 12, 2017

Came in with a flat, irreparable tire and they recommended a cost-effective replacement. Thanks!

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer July 10, 2017

Great communication about the work done and recommendations for needed repairs.

by - Verified Customer July 09, 2017

We love Shirlington Shell

by - Verified Customer July 09, 2017

Everything went fine.

by - Verified Customer July 07, 2017

Wasn't told an oil change was gonna be 80 dollars. Then one air filter was gonna be 67 dollars and my bill was 180 bucks. Where all I wanted was a 30 dollar oil change. I def was told something different. Terrible customer service.

by - Verified Customer July 07, 2017

Efficient service and friendly people.

by - Verified Customer July 06, 2017

Located next to the Shirlington Bus Station, you can easily drop off your car and take a bus to the Pentagon Metro.

Worked with me on quote and had my car ready when expected. Great communication from their team

by - Verified Customer July 06, 2017

This was a state inspection.

by - Verified Customer July 05, 2017

The team at Shirlington Service is outstanding! I am very satisfied with the service received.

by - Verified Customer July 02, 2017

great service! and very nice people!

by - Verified Customer June 30, 2017

quick and efficient to schedule work

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer June 28, 2017

Thank you for very good service..

by - Verified Customer June 28, 2017

Great service

by - Verified Customer June 28, 2017

great service!!!

by - Verified Customer June 25, 2017

I only took my car in for a safety inspection.

by - Verified Customer June 23, 2017

Staff were friendly, helpful, and professional. I trust the service center to do a good and honest job with my car.

by - Verified Customer June 23, 2017

Fritz and others seem very nice and professional. I had been a Curry customer for years until bought by Mr. Tire. I'm wincing at the cost of my repairs but I'm convinced they need to be done and will be at a fair price.

by - Verified Customer June 22, 2017

Great work. I love that they let you drop off your car for inspection, and pick it up at then of the day.

by - Verified Customer June 20, 2017

Great experience with a state inspection. Easy, convenient, fast. Will certainly use their services again.

by - Verified Customer June 19, 2017

Took over a week. They kept finding things wrong. Price went from 700 to 1200 almost double the quote.

by - Verified Customer June 18, 2017

I already mentioned in a text message that I appreciate the respectful, fair and timely service in addition to current technical expertise. Thanks for being our neighborhood source for keeping cars humming.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer June 18, 2017

I am glad that Willie Stanford is back at Shirlington Shell, as it has always been a pleasure having him work on my vehicles.

by - Verified Customer June 16, 2017

Needed to take a second trip back to fix the problem so it took a lot longer than originally planned. It was frustrating, but we knew the shop had our safety in mind when taking the diligence to determine what the problem was.

by - Verified Customer June 16, 2017

Good customer service. Professional work.

by - Verified Customer June 16, 2017

I brought my car in for safety inspection and was told I needed a costly brake replacement. I had just had my regular maintenance done 3 months prior at my regular service center. At that time, the report they gave me was that rear brakes were in excellent/new condition just a few thousand miles ago. I brought my car back into my regular service center and they confirmed the brakes were good and re-inspected my car. It passed. I was fortunate that I did not blindly listen to Shirlington Shell and waste nearly $1000. I am Out the money I paid for the inspection and the time it took to go to another inspection center. Very disappointed . I will be telling everyone I know in the neighborhood not to go there. Furthermore, my regular service center suggested I file a complaint with the VA state police safety division.

by - Verified Customer June 16, 2017

Shirlington Shell did a quick and thorough job fixing my broken light so that my Prius could pass it's annual safety inspection. They finished the work ahead of schedule so that I could use my car the same afternoon. I am very satisfied with this job.

by - Verified Customer June 15, 2017

I had a great experience - the staff was very nice and did not pressure me when I was making decisions about my car. The service that was done was great!

by - Verified Customer June 13, 2017

Had car inspected, needed repairs to pass headlights, repairs were done efficiently.

by - Verified Customer June 13, 2017

They did a good job at a reasonable price.

by - Verified Customer June 11, 2017

I had an emergency and the staff was excellent. Ray was fantastic.

by - Verified Customer June 08, 2017

Brought our van in for State inspection. The tech took his time with the inspection. I would not want the tech to rush through. The inspection was thorough and complete.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer June 02, 2017

I appreciated your staff for taking the time to go through the repair bill with me.

by - Verified Customer June 02, 2017

It was helpful and informative, though very expensive.

by - Verified Customer May 31, 2017

Enjoyed my experience

by - Verified Customer May 31, 2017

Work performed, on time, price was fair.

by - Verified Customer May 31, 2017

Everything with my visit went well and I have no complaints as a consumer.

by - Verified Customer May 29, 2017

I appreciate the friendly, honest, and clear communication I received from the team at Shirlington Shell through the entire process. Thanks for doing such a great job!

by - Verified Customer May 29, 2017

This is my repair shop of choice in Northern Virginia.

by - Verified Customer May 29, 2017

I was in an emergency situation, a flat tire, and was in and out within 30 minutes. could not have asked for better service.

by - Verified Customer May 28, 2017

I enjoy taking my car to the shop--everyone is very friendly!

by - Verified Customer May 26, 2017

Good job.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer May 25, 2017

Always explain in detail the work being performed on the car. Outstanding customer service!

by - Verified Customer May 25, 2017

I was given a ride home and picked up when my car was ready.

by - Verified Customer May 22, 2017

Although they made mistakes, they corrected them and did not charge for unnecessary work.

by - Verified Customer May 22, 2017

Shrilington Shell is doing everything they can to keep my 12 year old car safe until I can afford a new one. Nice staff who know their stuff.

by - Verified Customer May 18, 2017

I appreciate that the shop will drop me off at my home and then pick me up when my car is ready. The staff is friendly

by - Verified Customer May 16, 2017

Good experience!

by - Verified Customer May 16, 2017

Excellent service, and I feel like I can trust them.

by - Verified Customer May 16, 2017

Definitely will return when I need any assistance with my car.

by - Verified Customer May 15, 2017

I have had two car serviced at this shop. Service has been excellent. Staff is always courteous and more than willing to explain all that hey are doing with the vehicles. Could not be more pleased

by - Verified Customer May 15, 2017

They staff was friendly, I didn't appreciate items from my glove compartment left all over the passenger floor as well as trash left from the mechanic left on the drivers side floor.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer May 12, 2017

Quality work, service, and staff. Will be returning again if I have any more car trouble.

by - Verified Customer May 11, 2017

Bryan and team were just gave their best to assist me.
Respectful work place to be.
Thank you !

by - Verified Customer May 10, 2017

It was good. The only thing was my car was not ready as promised. I think this was due to communication issues--One person told me it would be ready at 8:30 am with a drop off at 7:30am--I dropped my car off extra early at 7 am just in case, come to find out no one even started working on my car until after 8 am, which made my car not ready until 9:30 am, an hour late. It might not seem much--but it cost me work pay on top of the car bill which I had been trying to avoid with dropping off my car early in the first place. Plus, what is the point of making an appointment, if my car is not going to be looked at until much later. I don't know how coworkers communicate--perhaps need better notes made in computer, or person taking the information should be asking when the customer needs their car back--but having been promised when making the appointment that my car would be ready at a certain time and then putting the onus on ME to REMIND THE EMPLOYEES is not optimal customer service. At any rate, that's my only critical review of the service at Shell. Otherwise, car service itself seems to have been done well. Thank you.

by - Verified Customer May 08, 2017

Good job

by - Verified Customer May 07, 2017

Generally, positive experience.

by - Verified Customer May 03, 2017

I appreciated keeping me informed on the work that had to be done to pass the safety inspection.

by - Verified Customer May 03, 2017

Good visit. Saved about $1100 from the quote received from the Audi Dealer

by - Verified Customer April 30, 2017

We have been having Shirlington Shell maintain our vehicles for over 24 years and will continue because of their efficiency and honesty. Always recommending them to friends.

by - Verified Customer April 30, 2017

A very timely and 'necessary' repair (air conditioning) completed most promptly during my commute.

by - Verified Customer April 21, 2017

Needed repairs were explained, work was completed on time and additional 'nice to do items' were outlined. I will be back.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer April 17, 2017

As always, staff at Shirlington Shell do excellent work and go out of their way to make sure that I (and my car) are well taken care of.

by - Verified Customer April 16, 2017

Ron was fantastic. He did a great job explaining the necessary service that needed to be done to my van.

by - Verified Customer April 14, 2017

I always have a great experience at the station and service center! Everyone is there to greet me, excited to help, and the location is clean and well-dressed. See you all again!

by - Verified Customer April 14, 2017

My only concern was that the shop felt they needed to jump start my car. This wasn't needed and shows a lack of knowledge concerning the MINI Cooper key fob.

by - Verified Customer April 12, 2017

The guys seem honest and that is the most important thing.

by - Verified Customer April 09, 2017

I always feel that my car is in capable hands when I bring it to this garage.

by - Verified Customer April 04, 2017

Everyone seems to be working together as a team to diagnose and repair my vehicle. I liked the periodic updates to let me know what was happening. It's reassuring to have an owner on-site and actively involved in the operation of the service center.

by - Verified Customer April 04, 2017

You guys are awesome!

by - Verified Customer April 04, 2017

Fritz and Willie were great! Friendly, efficient and delivered on time.

by - Verified Customer April 03, 2017

Have used Shirlington shell for years and they always treat me and my car very well. Will return.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer April 02, 2017

Very knowledgeable and customer focus

by - Verified Customer April 02, 2017

I appreciate the attention and service.

by - Verified Customer March 31, 2017

They're my folks.

by - Verified Customer March 31, 2017

Shirlington Shell Service Center is always helpful, no matter how small or large the problem. In some cases, they have been able to diagnose the problem when other service centers, and even the car dealer, is unable to.

by - Verified Customer March 30, 2017

Everyone here is always very friendly! When getting the recommendations emailed to me it freaked me out how much it was going to cost but then after talking to you all some wasn't as urgent and you walked me through what was important and what could wait/should be monitored. Thank you.

by - Verified Customer March 30, 2017

I brought my car in for a simple rear differential. It went fine. It is a bit pricey, but what isn't in Shirlington? Work was done on time. I have had other good experiences in the past with Shirlington Shell, including inspections, tires, and other repair work. They do a good job

by - Verified Customer March 29, 2017

Great

by - Verified Customer March 29, 2017

Always a good experience!

by - Verified Customer March 29, 2017

Inspected, a tiny repair and done

by - Verified Customer March 28, 2017

Good job!

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer March 28, 2017

It was my first time bringing my car to your location. Overall, it was a pleasant experience.

by - Verified Customer March 28, 2017

Professional service and friendly staff. The repairs weren't cheap, but the staff was helpful in identifying issues that needed to be addressed immediately, and other issues that should be monitored in the future. I did not feel pressured into repairs that weren't necessary.

by - Verified Customer March 28, 2017

Everyone is very helpful and respectful. Great work. I will continue to come back.

by - Verified Customer March 27, 2017

I never received notification that my car was ready. I was told that they texted me, but it did not arrive. Perhaps the text was sent to my landline.

by - Verified Customer March 27, 2017

You are all so nice, understanding and competent. Thank you.

by - Verified Customer March 26, 2017

Mediocre

by - Verified Customer March 26, 2017

Came in for emissions. The staff is friendly, polite and didn't pressure me into anything.

by - Verified Customer March 26, 2017

The staff was very kind and helpful. My car was ready quickly.

by - Verified Customer March 24, 2017

Was really good experience

by - Verified Customer March 23, 2017

Very satisfied, staff very courteous

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer March 23, 2017

I was having electrical issues with my car and was travelling out of town. They got me in the very next morning, 1st thing and I was on the road before I knew it. I took it to the dealership initially, who couldn't get me in for a few days and didn't seem to have the slightest idea what the issue was. Shirlington Shell was recommended by a friend and they were very professional!

by - Verified Customer March 21, 2017

I love the guys at this shop - they are all so helpful.

by - Verified Customer March 21, 2017

I came for my LYFT inspection and everyone was great.

by - Verified Customer March 21, 2017

Great work performed at short notice and to a tight deadline. very pleased with the experience.

by - Verified Customer March 20, 2017

excellent work and customer service.

by - Verified Customer March 20, 2017

Everything fine so far.

by - Verified Customer March 19, 2017

They listen carefully to the customer, carefully examine the vehicle and clearly explain the issue or issues to be addressed, as well as costs.

by - Verified Customer March 19, 2017

Nothing to write about. I appreciate the service provided all around.

by - Verified Customer March 17, 2017

Very customer service oriented.

by - Verified Customer March 16, 2017

Great service!

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer March 16, 2017

Very professional and courteous staff. I don't live in the area but if i did i would use you. I came down from Baltimore to get an Uber inspection. Thanx.

by - Verified Customer March 16, 2017

The shop updated its database on me, covering a multi-year gap. We're all synced now.

by - Verified Customer March 16, 2017

Treated nicely

by - Verified Customer March 15, 2017

Thank you!

by - Verified Customer March 15, 2017

it's the only place besides the dealer I would ever use

by - Verified Customer March 15, 2017

Alway a good experience

by - Verified Customer March 14, 2017

The service performed was an inspection, not a repair. Service overall is courteous and efficient, but a bit pricey.

by - Verified Customer March 13, 2017

Took my car in for an oil change and have zero complaints.

by - Verified Customer March 13, 2017

Fabulous! I will always come here first when I need anything done to my car.

by - Verified Customer March 10, 2017

Good, friendly service.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer March 09, 2017

A Last minute emergency drop off and a rather accommodating team helped get my truck up and running in no time.

by - Verified Customer March 08, 2017

good professional and courteous service

by - Verified Customer March 07, 2017

Good experience

by - Verified Customer March 07, 2017

The employees were very friendly and it was a quick, easy experience.

by - Verified Customer March 06, 2017

The staff were extremely nice and accommodating

by - Verified Customer March 06, 2017

Most recent was inspection, done on time with complete courtesy. Thanks

by - Verified Customer March 05, 2017

Friendly people performed an oil change and tire rotation on my Mazda 2 quickly and without any hassle. I will be bringing my Porsche Panamera in soon for inspection.

by - Verified Customer March 05, 2017

The shop was extremely helpful and accommodating. Service was quick, competent, and well-priced. Will be returning.

by - Verified Customer March 05, 2017

Excellent as always

by - Verified Customer March 05, 2017

The entire tram kept me smiling and feeking respected to the utmost.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer March 05, 2017

The experience was pleasant and the job was done.

by - Verified Customer March 03, 2017

This service center is very up to date and responsive. I always enjoy the staff and they are very helpful.

by - Verified Customer March 02, 2017

Great! Everyone was real nice and super helpful

by - Verified Customer March 02, 2017

Great service and located down the sidewalk from my job.

by - Verified Customer March 02, 2017

I just got inspected my car, and I just almost got ripped off $30 for twisting my light bulb into the block. I just had service maintenance at MB dealer in Alexandria a week before, so I decided to let them fix it, but I got told from your people that a dealer does not have a special tool'. I told the dealer that shell service in Shirlington discredits dealers in order to earn $30. It is not about money.

by - Verified Customer February 28, 2017

Outstanding service! Really appreciate their expertise. My first and only choice when it comes to auto care!

by - Verified Customer February 27, 2017

Thanks!

by - Verified Customer February 26, 2017

Excellent customer service, and wonderful explanation of the problem. But the cost to repair were just way too high. I was able to get the repairs done for $500 less else were.

by - Verified Customer February 26, 2017

Great experience

by - Verified Customer February 26, 2017

The staff was pleasant and professional. Work was done with no problems.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer February 26, 2017

They were very friendly (entire staff) and kept me informed the entire time. Mike explained everything every step of the service. I really was satisfied with the whole experience

by - Verified Customer February 25, 2017

Shirlington Shell as always did a great job My transsmission and transfer case went out they gave me all the pricing options up front. it was a losing battle with this vehicle, but i will continue to take my vehicles to them for service.

by - Verified Customer February 25, 2017

The staff is experienced, helpful and friendly. They are also very trustworthy.

by - Verified Customer February 24, 2017

Good service! Thanks

by - Verified Customer February 23, 2017

Dependable, reputable, reliable, and timely

by - Verified Customer February 23, 2017

I got my VA inspection done. There was no waiting time and in and out in a good time. They explained me what need to be done in the next few months

by - Verified Customer February 23, 2017

Good, quick service!

by - Verified Customer February 23, 2017

You can always count on the folks at Shirlington Shell to help you out. It is helpful that that many of the same folks have worked there a long time.

by - Verified Customer February 22, 2017

I'm very pleased with the service I received. The only reason that the car wasn't ready when promised, was that it needed more work than expected.

by - Verified Customer February 22, 2017

Very friendly and knowedgable staff. Excellent customer service. Will certainly be returning for other services in the future.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer February 21, 2017

Outstanding job

by - Verified Customer February 20, 2017

Fast and efficient.

by - Verified Customer February 19, 2017

Great work

by - Verified Customer February 19, 2017

I went for an emissions test and the service was very good.
Thank you.

by - Verified Customer February 19, 2017

Good. Fair. Reasonable

by - Verified Customer February 17, 2017

The problem was identified during the safety inspection. The work was done ahead of the promised time and the price came in under the estimate. I was very happy wit the work!

by - Verified Customer February 17, 2017

Mike was great

by - Verified Customer February 16, 2017

Last Saturday, Feb 18, 2017

by - Verified Customer February 16, 2017

I'm impressed with the level of personal touch.

by - Verified Customer February 16, 2017

Excellent customer service. However, 45min off on the time estimate for completion.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer February 16, 2017

have nothing to say

by - Verified Customer February 15, 2017

Convenient and competitively priced

by - Verified Customer February 15, 2017

really helped me out twice, once when my tire was flat and they sent someone to repair it, and the next when I had a dead battery and they sent someone to my home to jumpstart it. They take good care of their customers, as well as doing good repair work. Cant ask for more than that.

by - Verified Customer February 10, 2017

Excellent service.

by - Verified Customer February 10, 2017

Took car in for inspections and handled promptly and well.

by - Verified Customer February 09, 2017

Safety Inspection

by - Verified Customer February 09, 2017

I feel like all of the employees at this shop are professional and friendly. They always explain the work and fees clearly. This is a great business and I will return.

by - Verified Customer February 09, 2017

Excellent service
Fair price for work
Friendly and informative staff
Will return for sure

by - Verified Customer February 09, 2017

Loved taking my car here, I live around the corner but they made it super easy for me to just drop my car off (bring my dog in to sign paperwork) and come get my car in the morning when it was done.

by - Verified Customer February 09, 2017

I recommend that when you provide estimates, you make sure that the consumer knows there are additional fees (e.g., 'supplies') and how much they might be. I recognize an estimate is an estimate but I was surprised by the fees addition on the invoice when it had not been mentioned as part of the estimate when I made the service appointment. On reflection and after reviewing prior invoices, Ron always included the 'supplies' amount in his estimate of the work to be done. He's not there now apparently but his practice should be copied and made routine.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer February 09, 2017

Great customer service. It was a wonderful experience.

by - Verified Customer February 09, 2017

Great experience...my totally relied upon service provider.

by - Verified Customer February 08, 2017

Went in for routine service. A problem was identified and corrected promptly. Excellent service.

by - Verified Customer February 08, 2017

Thank you for working with me on the price for something that was already done.

by - Verified Customer February 08, 2017

Didn't feel any pressure to make any extra repairs

by - Verified Customer February 08, 2017

Always the best

by - Verified Customer February 08, 2017

Excellent service every time we go.

by - Verified Customer February 08, 2017

Got a state inspection and tire rotation. The entire visit was efficient and positive.

by - Verified Customer February 07, 2017

It was just a safety inspection, but the staff was welcoming, cordial and prompt.

by - Verified Customer February 07, 2017

Came in only for a VA State inspection.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer February 07, 2017

Fabulous as always!!!

by - Verified Customer February 06, 2017

Shirlington Shell team was great!

by - Verified Customer February 06, 2017

Engine light came back on the day after I picked it up and spent 2k

by - Verified Customer February 06, 2017

Transmission failed due to corroded cooling line. Car was dead in middle of intersection. Service Center made quick arrangements for tow truck, gave me a repair estimate, and completed repairs. Got my car back running as good as ever. Always quick, dependable, quality service.

by - Verified Customer February 05, 2017

Goodl

by - Verified Customer February 05, 2017

Great experience. Very professional. Will be back next time my car needs service.

by - Verified Customer February 05, 2017

Great experience with my car's tire being repaired. Fair price for honest work.

by - Verified Customer February 03, 2017

Very friendly, but estimate of completion time was totally inaccurate.

by - Verified Customer February 03, 2017

I was very impressed that the shop called to let me know that I did not need as many inspections as I thought due to having a new car. It saved me time and, more importantly, money.

by - Verified Customer February 03, 2017

Excellent, courtesy service! Thank you!

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer February 02, 2017

Excellent service. Very communicative. Friendly helpful trustworthy.

by - Verified Customer February 02, 2017

it was great, and helpful

by - Verified Customer February 01, 2017

The team was attentive, responsive, and did great work. Thank you!

by - Verified Customer January 31, 2017

Thanks!

by - Verified Customer January 31, 2017

Great experience! Will be a returning customer.

by - Verified Customer January 31, 2017

Shell has always treated me fairly and has shown me respect. They always take care of me.

by - Verified Customer January 31, 2017

Excellent

by - Verified Customer January 31, 2017

The overall service was good. Unfortunately, the content of my glove box was completely disheveled.

by - Verified Customer January 30, 2017

Technically I did not have work done, but had an inspection. I was greeted warmly upon both entries into the store and was kindly walked through all of the processes. I work across the street and was able to drop off and pick up easily. Very convenient and pleasant service. Thank you!

by - Verified Customer January 30, 2017

Shirlington Shell Service Center is always professional and the staff are very knowledgable and courteous in explaining what and why certain services need to be done.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer January 30, 2017

Safety sticker. No issues.

by - Verified Customer January 30, 2017

Overall a great experience.

by - Verified Customer January 29, 2017

Good

by - Verified Customer January 29, 2017

Great Job!!!

by - Verified Customer January 29, 2017

All done as requested!
Thank You!

by - Verified Customer January 28, 2017

I have used Shirlington Shell (Texaco) for 30 years and will continue to do so. The work is always performed satisfactorily and the staff is courteous and helpful.

by - Verified Customer January 27, 2017

Got my emissions test

by - Verified Customer January 27, 2017

The chairs in the store were a little uncomfortable.

by - Verified Customer January 27, 2017

I will not be coming back to this garage and will tell my friends and family to avoid it.

by - Verified Customer January 26, 2017

Fritz was very professional.

21 verified customers did not leave comments but provided these ratings:
by Tracene, Chris, Priya, Matt, Emily, Brendon
by Jay, Alexander, Mike, Lorraine, Marc, Louise, Iosif
by Amanda, Eleanor, Sandra, Adam, Martin
by Ellie, Christina
by Sammy
by - Verified Customer January 26, 2017

I just had a VA inspection done.

by - Verified Customer January 26, 2017

The hardest part about founding a good repair shop, is not feeling like you were taken advantage of. The shop explained the repairs I needed and I trusted them so I hope they were honest. The repairs were timely and well done.

by - Verified Customer January 25, 2017

I am always confident that I (and my vehicle) will be taken care of efficiently, promptly, and respectfully. My only complaint is that I never seem to be able to use the coupons you send out periodically, they always seem to expire before I can use them. Question -- do you have a 'seniors' discount?

by - Verified Customer January 25, 2017

I needed a safety inspection and knew I had an issue with the valve caps being fused onto the tires. Fixing the three tires, plus another issue with haze on my headlights, were needed to do the inspection. all told it was about $270, including the inspection itself. A lot more than I anticipated but I suppose it could have been worse. The work was done quickly and the shop was very convenient to work with, letting me drop off and pick up my car according to my schedule. I have had work done with Shirlington Shell Service Center in the past and I plan to continue going there for my auto needs.

by