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D&K Auto Repair

RepairPal Certified Shop in Antioch

D&K Auto Repair

259 Verified Reviews
(925) 361-3240
712 E 18 St
Antioch, CA 94509 USA
"They were able to find out the problem that I had for 2 years. The dealership could not find it."
— Denise, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 5:00pm
S
Closed
Auto Repair Experience
  • Douglas Henry, Owner
  • Established 1999
  • 3 Auto Repair Mechanics on Staff
  • 50 Years of Car Repair Experience
D&K Auto Repair Reviews
259 Ratings
Displaying 1 - 15 of 253reviews
Rick
11/25/18
Verified Customer
A long time customer and a big fan of D&K but this recent visit was a big disappointment. This was my first visit since you reopened after the fire, and I couldn't believe how bad it was. I showed up on a Tuesday morning (yes, no appointment) but fairly certain I had a water pump leak, and would need a new water pump. Mike took the car in, and it wasn't until Wednesday afternoon that he called with an estimate (terrible). The over the phone estimate did not mention a $160 charge for a 'Cooling System Flush Kit' which I would have instantly nicked. Since both top and bottom radiator hoses were being replaced, I would have opted for the free drain (when you remove the hoses and the leaking water pump) and maybe $20 for a refill with an appropriate coolant fluid. Having wasted an entire work day that could have been used to fix my car, I was then informed that it would be the following Monday before I could pick up my car because D&K opted to take a long holiday. Does any of this sound like a loyal customer should be treated? Sorry guys, I won't be back.
Reply from D&K Auto Repair
by DKautorepair, December 12, 2018

Hello again Rick, As with my other responses to your other negative reviews, without an appointment, on a short, holiday week, it did take us a full day to fully access your entire vehicle and produce an estimate with recommendations. The price we told you over the phone before we started repairs, was the exact price you paid when you picked it up. And as a long time customer, you should know that we are family oriented, and for the past 20 yrs, we always take Thanksgiving, and the following Friday off so our employees can have that time with their families.
Routine inspections from qualified Technicians probably would have found evidence of your leak, long before two days before Thanksgiving.

Donald
11/12/18
Verified Customer
Work was completed as negotiated in a professional way.
Joe
11/13/18
Verified Customer
I feel that the job that needed to be done was over priced compared to many other shops to do the same job. I really wanted to have the work done but the price I feel was not fair.
Frank
11/08/18
Verified Customer
Good service
Drennen
11/14/18
Verified Customer
With only having one car I was offered a ride home while the car was checked and picked me up and returned me.
Judy
11/09/18
Verified Customer
Was recommended to me by a friend who is big in the car repair world and I m sure glad she did.It was a very good visit....I ll be back!!
Ron
11/02/18
Verified Customer
Love the customer care and service quality.
Milan
10/24/18
Verified Customer
Loved it!
Dewight
10/12/18
Verified Customer
Fantastic experience with the new shop. Great job to Doug and kudos to Justino & Mike at the front counter that helped me with my service/s needed. Was very prompt and exceeded my expectations as a past client. Great job!
Scheryl
10/23/18
Verified Customer
I was very pleased with the quality of service and would highly recommend them to friends.
Al
10/12/18
Verified Customer
Professional and competent service
Randy
10/19/18
Verified Customer
Everything good, except how much they wanted to install radiator hoses, extremely excessive price.
Kathy
10/19/18
Verified Customer
Great people. Good work. Good communication.
Bob
10/16/18
Verified Customer
Cleanest place I've ever seen
Howard
10/15/18
Verified Customer
will continue to use D&K in the future
Schedule an Appointment with D&K Auto Repair
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (925) 361-3240
Need an appointment for today? Call the shop directly at (925) 361-3240
RepairPal Scorecard
93
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
93
Tools & Equipment
90
Customer Service
93
Customer Amenities
93
D&K Auto Repair was established in 1999 and has been providing Antioch and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “professional”, “excellent”, “honest”, “friendly”, and “outstanding”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
At D&K Automotive Repair, we handle a wide variety of auto repair services and maintenance so we can be your favorite Antioch auto repair shop! Since 1999, we’ve been building our business on phenomenal customer service and the best workmanship at a fair price. As a family owned and operated business, trust and integrity are at the core of everything we do. We want you to share your wonderful experience at D&K with others!
Specialities
  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
Amenities
  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • ACDelco
  • Jasper
Map
Get Directions to D&K Auto Repair
Schedule an Appointment with D&K Auto Repair
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (925) 361-3240
Need an appointment for today? Call the shop directly at (925) 361-3240
What verified customers have to say about D&K Auto Repair
Would recommend to a friend
89%
Car was ready when promised
89%
Did not feel sales pressure
92%
Car was fixed correctly the first time
89%
Customer was treated respectfully
97%
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