Valu Muffler & Brake Auto Centers - Amherst

RepairPal Certified Shop in Amherst

Valu Muffler & Brake Auto Centers - Amherst

51 Verified Reviews
(716) 748-7117
1346 Niagara Falls Blvd
Amherst, NY 14150 USA
"Good shop, good quality, and good prices."
— William, a Verified Customer
8:00am to 6:00pm
Auto Repair Experience
  • Thomas Shea, Manager
  • Established 1991
  • 3 Auto Repair Mechanics on Staff
  • 65 Years of Car Repair Experience
Valu Muffler & Brake Auto Centers - Amherst Reviews
51 Ratings
Displaying 1 - 15 of 51reviews
Verified Customer
Helpful courteous and honest
Verified Customer
Besides the recommended $900 up-sale to replace the control arm, the service was prompt and value was good. I tried to make an appointment online and never received a confirmation, the store told me they never received anything either.
Verified Customer
Verified Customer
I enjoyed how prompted the workers were with me. I got my oil changed and I was done in 45 mins. I received great customer service and would definitely come back.
Verified Customer
I went 4 times to get an oil change and was turned away. I already bought the Groupon. When I was finally able to get in they took an hour and a half even though I was the first customer.
Reply from Valu Muffler & Brake Auto Centers - Amherst
by valuautoblvd, September 12, 2019

Hi Brett I’m sorry for your misunderstanding but we always provide a drop off appt. for your connivence so that you don’t have to keep coming back .... we do many times have cars left over from the previous day and that is why you may not get right in first thing .. we service many vehicles and because our prices are the lowest in the area there can be a long wait if you choose to wait

Verified Customer
Repairs took a long time, it was expensive, and overall pain. Never going back here.
Reply from Valu Muffler & Brake Auto Centers - Amherst
by valuautoblvd, September 12, 2019

I’m sorry for your misunderstanding of how expensive and what a pain it is to maintain and service your vehicle ., we discount the book prices on all repairs and because our prices are the lowest amongst that of our competitors there can be somewhat of a wait to get in .. as I’m sure your aware today’s vehicles are complex and because they do breakdown and wear out it can be expensive sometimes to repair them ..

Verified Customer
Reply from Valu Muffler & Brake Auto Centers - Amherst
by valuautoblvd, September 12, 2019

Thanks Justin

Verified Customer
Nice people
Verified Customer
Can't beat the price but they are so slow and never get it done in the time they tell you. Told me 45 minutes for an oil change. Was there over 3 hours.
Reply from Valu Muffler & Brake Auto Centers - Amherst
by valuautoblvd, September 12, 2019

Brady thanks for the input , but because of our low prices there can be a wait , that is why we offer a drop off apt. So that your not sitting there waiting ..most of our long term customers take advantage of this option ... I totally understand your concerns

Verified Customer
I saw a sign advertising free AC check. I had asked my usual garage to check why my AC was not working and was told it would be $286 just to look. When I saw the sign, I pulled in and was able to have my AC diagnosed and fixed within a couple hours. The employees that I interacted with were courteous, honest, and gave good advice. I have found a new garage and would easily recommend Valu to anyone that owns a car.
Reply from Valu Muffler & Brake Auto Centers - Amherst
by valuautoblvd, September 12, 2019

Thanks Elizabeth glad to help

Verified Customer
Friendly and courteous staff
Reply from Valu Muffler & Brake Auto Centers - Amherst
by valuautoblvd, September 12, 2019

Thank you Anthony .,

Verified Customer
Work was done promptly as promised
Reply from Valu Muffler & Brake Auto Centers - Amherst
by valuautoblvd, September 12, 2019

Thank you for your review Andrew

Verified Customer
Inept, intrusive, and rude. Came just for an inspection. I get a call 40 minutes into it (From the owner Tom) and asks if I'd like my brakes replaced (They said they are low but will pass). I declined and said I'll have my regular guy do it. He then argued with me, asked who I usually see, and told me I should have my inspection done with them and finally hung up on me. I never received a phone call that inspection was completed. I ran over when I noticed it was past 6 and they closed and luckily Devin was still there but had to reopen the shop. Just an awful experience. Never again.
Reply from Valu Muffler & Brake Auto Centers - Amherst
by valuautoblvd, September 12, 2019

Hi Eric we have no one named Devin works for our organization also at no time did I argue with you about your brakes and as with all telephone conversations at some point both parties hang up the phone when the conversation ends, by no means asking why your mechanic didn’t tell you your inspection was due was I arguing with you ., it was simply a standard question ...
I remember this conversation specifically because I was some what perplexed as we offer lifetime brake pads for $49 installed and We are lowest on our all of our pricing, and it seems to me a very fair and legitimate question ... didn’t mean to hurt your feelings ... we’ve been doing business there for 30 yrs and most customers come to get their vehicles by the end of the day or pick them up the next day ...

Verified Customer
Came in with an expired inspection. It was busy but staff got me in and were very helpful. Observed them assisting another customer who was having a credit issue and assisted her.
Verified Customer
Reply from Valu Muffler & Brake Auto Centers - Amherst
by valuautoblvd, September 12, 2019

So ., not sure what your referencing here

RepairPal Scorecard
Overall Quality Score
24-month / 24,000-mile warranty
Technical Ability
Tools & Equipment
Customer Service
Customer Amenities
Valu Muffler Brake Auto Centers was established in 1991 and has been providing Buffalo and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, well-trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “professional”, "accommodating", and courteous”. A local shuttle service, rental cars, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Message From the Shop
If you’re looking for auto repair in Amherst, NY, you’ve found us. Here at Valu Muffler & Brake Auto Centers we work hard to earn your trust and loyalty. We know how important it is to find a Amherst car service you can rely on, so your satisfaction is our top priority each and every day. Here at Valu Muffler & Brake Auto Centers we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Amherst offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Amherst, we are totally confident that Valu Muffler & Brake Auto Centers is the best option in town! Open Saturday free estimates. European Dealer certified Technician
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belt
  • Tire Sales/Repair
  • AAA Member Discount
  • Car Pickup/Dropoff
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Military Discount
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
  • ASA
  • Jasper
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What verified customers have to say about Valu Muffler & Brake Auto Centers - Amherst
Would recommend to a friend
Car was ready when promised
Did not feel sales pressure
Car was fixed correctly the first time
Customer was treated respectfully
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