Craig's Car Care Inc

(972) 885-6569
35 Verified Reviews

8:00am to 5:00pm


1005 West Lucas Rd
Allen, TX 75002 USA


  • Craig Zale, Owner
  • Established 1996
  • 7 Auto Repair Mechanics on Staff
  • 6 ASE Master Auto Technicians
  • 1 ASE Certified Auto Technician
  • 120 Years of Car Repair Experience

Craig's Car Care Inc Reviews


35 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer October 30, 2013

I thought they were extremely helpful with me.

by - Verified Customer October 29, 2013

I had good service.

by - Verified Customer October 28, 2013

They are close, convenient, and accurate. They are good.

by October 24, 2013

They did a poor job of diagnosing the problem and they were way over priced. Their estimate was too high. It was nine hundred some dollars. I took it to another shop to have it done.

by October 23, 2013

They were very nice I just didn't get the work done because it was a little too expensive.

by - Verified Customer October 11, 2013

I've used them several times and they provided fair and friendly service.

by - Verified Customer October 09, 2013

They did a good job. The truck runs great.

by - Verified Customer October 08, 2013

They were awesome. They were very fast and courteous. They did a good job.

by - Verified Customer October 04, 2013

They guarantee the work and they will fix anything, they don't charge you and tell you something else is wrong and fix it. They are good mechanics. They give you diagnostics and hold off on what isn't necessary at the time.

by - Verified Customer October 04, 2013

I had a leak in one of my vehicles and they did a good job fixing the leak. So I haven't really used them much. I wasn't really impressed or unimpressed with them.

by - Verified Customer September 30, 2013

They were very thorough, and did what they said they were going to do. They kept us up to date on what was happening. They are very good at what they do.

by - Verified Customer September 27, 2013

They did a good job with a difficult vehicle, and got it up and running at a reasonable price.

by - Verified Customer September 26, 2013

They did a real good job. They were upfront. A lot of places will make you come back. He didn't, he just said this is what's wrong and fixed it.

by - Verified Customer September 25, 2013

No issues, always took care of everything they said they'd take care of.

by September 20, 2013

They got me out of there in pretty fast time.

5 verified customers did not leave comments but provided these ratings:
by 2 verified reviewers
by 1 verified reviewer
by 1 verified reviewer
by 1 verified reviewer
by September 19, 2013

They have fixed my automobile. They are very nice reliable people. I have been dealing with them for ten years.

by - Verified Customer September 19, 2013

They fixed everything that we wanted to have fixed. They did a good job. It was not as expensive as a dealership.

by - Verified Customer September 13, 2013

I was very happy with the service provided.

by - Verified Customer September 12, 2013

The price wasn't as cheap as I thought it would be. The work was fine, but the price just wasn't low enough. They were dealership prices.

by September 11, 2013

I was pleased with the service and they didn't charge to much.

by - Verified Customer September 11, 2013

They come pick you up, they bring the car back, they are polite, and knowledgeable. They are just a nice place to go take your car. They answer my questions whenever I have questions.

by - Verified Customer September 05, 2013

They were friendly and did a good job. We didn't have any problems, and they explained everything that needed to be done in detail.

by - Verified Customer August 30, 2013

They were very good. They were helpful, knowledgeable, and the price was right. They were quick.

by - Verified Customer August 26, 2013

They are a professional outfit that did good work. They did it in a timely manner.

by - Verified Customer August 26, 2013

I had gone to several places and they told me that I needed new struts on my wife's car which is six hundred dollars for repair. I went to Craig's to get it done, and he checked, and he said you're fine. I trust Craig's totally. Anytime I need things done, I drop it off to Craig's to fix it.

5 verified customers did not leave comments but provided these ratings:
by 2 verified reviewers
by 1 verified reviewer
by 1 verified reviewer
by 1 verified reviewer
by - Verified Customer August 21, 2013

They seem to do a good job. The truck is still working. It's the only place I can go for a repair and get the job done.

by August 16, 2013

Their work is consistent. We have never had to take our cars back.

by - Verified Customer August 16, 2013

Good customer service, and didn't feel like I was getting screwed.

by - Verified Customer August 14, 2013

Very friendly service and honest. They were in constant contact with me the entire time. They had my car for a while and called me quite a few times.

by - Verified Customer August 14, 2013

I just trust them and they do a great job.

+ Show more reviews

RepairPal Scorecard


Craig Zale established Craig's Car Care in Lucas with one thing in mind. That people could go into an auto repair shop they trusted and believed in, without fear of being ripped off or taken advantage of. Our unbiased review of there recent customers showed this RepairPal Certified shop has many happy customers who believe in the customer service and quality repairs Craig's offers it's customers. This team of very experienced technicians has demonstrated a commitment to ASE Certifications (all of the technicians at this certified shop are ASE Certified with 6 ASE Master Certified on staff) and attending the ongoing training it takes to make accurate professional repairs to your vehicle. This experience, and some of the best automotive tools and computer diagnostic equipment make Craig's a good choice for you and your vehicle. Repairs range from smog inspections, computer diagnosis, to tires and wheel alignment. They back their work with a 24-month / 24,000-mile warranty. For your convenience they offer local shuttle service, early bird drop off, and a clean comfortable waiting area with wireless Internet.



  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More


  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Open Saturday
  • Open Weekends
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
+ More


  • NAPA
  • iATN


At Craig's Car Care, we work with all makes and models of foreign and domestic vehicles including cars, light trucks, SUVs, vans, mini vans, and trucks up to about 26,000 pounds. When you drop off your vehicle, we offer a shuttle service to take you home. Get bumper-to-bumper service from engine to tires at our shop.
We provide a free 20 point courtesy check. This "check up" gives you the owner the information to make an informed decision on the care,repair and maintenance of your vehicle. Once you know what is ok, the factory recommended maintenance that is coming up and what needs to be fixed today, the better you car will run and the longer your vehicle will last.
Automotive Services Include:
•Computer Diagnostic: Pinpoint the Problems & Check Engine Light
◦Use 3 Different Diagnostic Systems
•Transmission: Manual & Automatic Repairs & Service: Fluids & Parts
•Complete Brake Systems, ABS Systems, Shoes, & Pads
•Extended Warranty car repair


  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Craig's Car Care Inc
Good morning,
If it fails then starts working again It may just be water/soap getting on the belt from the high pressure sprayers. This could be a sign of a worn belt or the belt tensioner that is supposed to keep it tight at all times.
what is the cost to repair all the timing ...
The 2003 Ford Explorer engines are 4.0/4.6 or 5.0 and are all timing chains and do not use the timing belt set up. One of the 4.0 engines is a pushrod motor that uses a older style small chain and the others use the full chain from head to head. These are not replaced for maintenance. If there has been a problem it should be inspected first and see what repairs are needed to get it fixed in the most affordable way possible.
What reason would there be for car to jerk...
Good Morning,

Could be worn motor mounts,A engine misfire,or an actual transmission problem. I would first start by seeing if any dash lights are on or codes in the different computers. Next are all the fluids full and clean, have any new fluid spots started showing up on the ground. See what these show and make repairs or continiou with the inspection process until the problem is found.
Readiness OBD codes on Volvo s90 are reset...
Same as the last, but i'll add it may also set traction control and or anti lock brake codes since just one set of wheels will not be turning. Part of the drive cycle is also looking for percent of load on the engine. vehicle must be driven through two (2) complete OBD drive cycles without any fault codes stored in order to clear the I/M Readiness Status.
My engine went out in my 2005 Buick Lacros...
In theory you can, but in reality it would end up costing more in the long run. Just bolting things up can be a real challenge when using two different engine sizes. PLus the way they operate is different where the electronics are and valve train is concerned. This was only used in the Lacrosse and Impala if memory serves me right along with the 3.8. Can I ask what happened that lead to the diagnosis or a bad motor?
While pulling off from a light or a comple...
If your car has an automatic transmission, start by checking the fluid level. If it is even just a quart low it can cause that sudden jerk when trying to pull away from a stop. Read your owners book to see what type of fluid to use, or better yet stop by a trusted repair facility and ask them to see if it is low and if there are any leaks.
I've notice water on the floor on pass...
Hi, at a glance is the water clean? Or does it look red or green and does it have any smell? It may just be condensation from your cars air conditioning system. It normally goes out via, a small drain hole leading outside of the car. If it becomes clogged up then you can get that excess buildup of water.
Key will not come out of ignition
could be a worn key lock cylinder or the shifter interlock is not going all the way into park. With your foot on the brake and the car off ,try to move the shifter from lower gear back to park with a little speed in mvoing the shifter.Or you can push on the shifter into the park postion ,then try to turn the key to the off postion and see if it will come out. If the key is in the off postion then the lock cylinder may be worn and not allowing the tumblers to release the key.
it does it all the time, gets a little bet...
What you are feeling is the front tires or wheel are out of ballancee or out of round. Try having the tires ballanced and the wheels inspected. Also at the same time they shoud inspect your cars suspention for any loose or worn parts.

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