Aliso Viejo Auto Service

(949) 556-4586
104 Verified Reviews

8:00am to 5:00pm


27802 Aliso Creek Rd #D110
Aliso Viejo, CA 92656 USA


  • Shane and Nikki Portnoff, Owners
  • Established 2006
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 32 Years of Car Repair Experience

Aliso Viejo Auto Service Reviews


104 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer November 30, 2017

Great people to work with, very honest.

by - Verified Customer November 21, 2017

This was our first time using this service provider and we will definitely be back in the future.

by - Verified Customer November 07, 2017

I have been going to Aliso Viejo Auto for many years. My car has always been fixed on a timely basis and I have never been over charged. I highly recommend this shop and I would not take my car to any other shop to be repaired.

by - Verified Customer October 29, 2017

The entire crew at Aliso Viejo Auto Service is amazing. They are always kind, considerate and respectful, plus the work is always done right. Thank you!!!

by - Verified Customer October 24, 2017

Nice people

by - Verified Customer October 24, 2017

Excellent service. Very easy to use my MaxCare.

by - Verified Customer October 16, 2017

Aliso Viejo Auto is the place trust. They have always been honest and clearly explain what is needed. I have no complaints!

by - Verified Customer October 11, 2017

The staff is professional, respectful and a pleasure to do business with. I trust their advice and they always find time to take excellent care of my car care needs.

by - Verified Customer October 08, 2017

Repaired A/C. Shane shopped around for the best price on parts to keep my costs down. Good work.

by - Verified Customer October 02, 2017

Shane was great and got all the repairs done in a timely matter and only suggested what I needed to get done on the car. Nothing more or nothing less.

by - Verified Customer September 26, 2017

Honest and reliable

by - Verified Customer September 25, 2017

I really appreciate the team at Aliso Viejo Auto service. They are fair and highly experienced technicians.

by - Verified Customer September 14, 2017

Owner was very accommodating and professional

by - Verified Customer August 31, 2017

As always the team at Aliso were fantastic and the work was of top notch quality.

by - Verified Customer August 31, 2017

Consistent with previous visits, it was easy to make an appointment, they did the work in a reasonable amount of time, and they explained what they did. No complaints.

2 verified customers did not leave comments but provided these ratings:
by Ryan, Robert
by - Verified Customer August 29, 2017

Its hard to rate anything 'excellent' since it is not something I can really judge, but I loved them and now consider them 'my mechanic.' :)

by - Verified Customer August 17, 2017

Very happy with pricing and work done. I saved several hundred dollars over a competitor's quote. My vehicle drives great! I will not hesitate to return for other work, if needed.

by - Verified Customer August 17, 2017

The work performed was a very very labor intensive job. Replacing a leaking evaporator core. The entire dash had to be disassembled to do the job. The job was done very professionally with the best of parts. There are no rattles from the dash and all of the electronics work as they did before. And did I mention that the cost was half what a dealer would charge. I am very pleased with the work performed at this shop and highly recommend this shop for anyone needing their car repaired!!

by - Verified Customer August 10, 2017

I always have a Excellent Experience when I take my car into Shane @ Aliso Viejo Auto Shop!

by - Verified Customer July 28, 2017

Shane and his crew are awesome! Always answer all our questions and give this an accurate estimate. Very friendly and informative no pressure at all shop is clean. They have been taking care of our cars for over 10 years !!!thank you Aliso Viejo Auto

by - Verified Customer June 30, 2017

It wasn't clear what was done to my car to warrant the charges. For what I was told was done, the charges seem to be rather high. The invoice doesn't explain it very clearly either. Charges are not laid out in a very intuitive manner.

by - Verified Customer June 29, 2017

Excellent experience with the team at Aliso Viejo Auto Service. On time, on budget and very competitive.

by - Verified Customer June 29, 2017

This has been the best car repair shop I've ever used. I can get an appointment easily, they get the work done right the first time, and they'll even give me a ride home and pick me up again when my car is done when I can't wait at the shop. Shane and Ralph are great and extremely reliable!

by - Verified Customer June 16, 2017

Great job as always!

by - Verified Customer May 14, 2017

I was satisfied.

2 verified customers did not leave comments but provided these ratings:
by Ryan, Robert
by - Verified Customer April 23, 2017

Shane and Ralph are always fantastic. Would not bring my car anywhere else. Great guys. Work is great and they never try to sell you on anything you don't need. Highly recommend them!

by - Verified Customer April 16, 2017

Shane, you and the guys always do a great job on my car... I truely appreciate it.. Thanks.

by - Verified Customer April 11, 2017

Very honest and do not try to oversell you on unnecessary services.

by - Verified Customer April 07, 2017

The service was excellent.

by - Verified Customer April 06, 2017

Friendly service and great price.

by - Verified Customer April 03, 2017

Very good service.

by - Verified Customer March 27, 2017

It was very good.. and we appreciate the honesty.

by - Verified Customer March 27, 2017

These guys are great!!

by - Verified Customer March 22, 2017

Professional service.

by - Verified Customer March 20, 2017

Excellent, efficient work. I trust that my car will run properly after they work on it.

2 verified customers did not leave comments but provided these ratings:
by Ryan, Robert
by - Verified Customer March 16, 2017

Oil change and tire rotation performed as expected. Car was ready when promised.

by - Verified Customer March 09, 2017

Great shop!

by - Verified Customer February 20, 2017

Pleasant, proficient, timely, courteous, and convenient.

by - Verified Customer February 16, 2017

I've been taking our vehicles to this shop for about 7 years now. I love that I have a mechanic I can have full confidence in.

by - Verified Customer February 10, 2017

Excellent place to have your car worked on. No pressure and they don't tell you there are other things needed to get more money, like most places.

by - Verified Customer February 02, 2017

Great customer service and I felt confident in what was communicated. Will be going back many times, now my mechanic.

by - Verified Customer January 30, 2017

Great job done in a friendly fashion.

by - Verified Customer January 18, 2017

Love Shane and Ralph - they are always totally honest and their prices are very fair. Will not go anywhere else!

by - Verified Customer January 15, 2017

The mechanics always advise me as to which repairs are critical and need immediate attention. They're always conscious and mindful of the cost of each repair knowing that customers like myself have a repair budget so they don't insist on repairs that can wait a while. They take my car into their shop within minutes of my scheduled appointment and fully explain each repair shown on my invoice. Shane and his employees are polite and treat customers with respect.

by - Verified Customer January 12, 2017

Excellent service.

2 verified customers did not leave comments but provided these ratings:
by Ryan, Robert
by - Verified Customer January 08, 2017

Good work,decent price.

by - Verified Customer January 06, 2017

They care about their client, and we can tell!

by - Verified Customer January 05, 2017

Had maintenance on my care and was completed in the 45 minutes as I was told.

by - Verified Customer December 29, 2016

I always feel like the shop is being honest and everyone is very kind and willing to answer my questions and explain things clearly.

by - Verified Customer December 26, 2016

Just got an estimate, no work done.

by - Verified Customer December 26, 2016

Thanks for the service!

by - Verified Customer December 22, 2016

Wonderful staff and service. I highly recommend them.

by - Verified Customer December 19, 2016

Quality repairs, good prices, from a fantastic team!

by - Verified Customer December 15, 2016

Mostly satisfied with the work that was done. However, don't know if it's a new problem, or unresolved old one...the 'check engine' light came on again two days after repair was done. Will have to check back after the holidays.

by - Verified Customer December 12, 2016

I've been a customer for years and will continue to be with Aliso Viejo Auto Service. They're terrific.

2 verified customers did not leave comments but provided these ratings:
by Ryan, Robert
by - Verified Customer December 04, 2016

Excellent and honest work!

by - Verified Customer December 02, 2016

Recommended a preventive service on next visit.

by - Verified Customer November 27, 2016

AVAS is always a pleasure to go to. They have a warm and knowledgeable staff and greet their customers with respect and patience. I always feel they offer exceptional work for a competitive price.

by - Verified Customer November 22, 2016

I took car for an oil change. Was completed in a timely manner.

by - Verified Customer November 18, 2016


by - Verified Customer November 14, 2016

Shane was great at explaining the mechanics and all my options. I felt confident in his abilities and I trusted his suggestions.

by - Verified Customer November 08, 2016

Honest and helpful. Have had cars repaired here for many years. Feels good to say I have a good mechanic

by - Verified Customer September 23, 2016

Friendly place and explained issue.

by - Verified Customer September 22, 2016

Very capable and honest repair personnel.

by September 19, 2016

good job.

2 verified customers did not leave comments but provided these ratings:
by Ryan, Robert
by - Verified Customer September 16, 2016


by - Verified Customer September 14, 2016

Great mechanics, good price and quick service!

by - Verified Customer September 07, 2016

Aliso Viejo Auto Service as always took care of my request and did it with great service and care!

by - Verified Customer June 19, 2016

Able to get an appointment the same day and out within 30 min. Always Have the friendliest service there.

by June 17, 2016

Great Service as always...

by - Verified Customer June 10, 2016

Great listeners, provide service that you need at a fair price.

by - Verified Customer June 09, 2016

Always get the job done on time. Always gracious and friendly. Trustworthy - big in my book. Shane, Ralph and crew take care of 3 of our cars and have always done superb job.

by - Verified Customer June 07, 2016

Shane as always was professional and prompt in diagnosing and correcting the issue with car. His assistants were friendly and professional they got my car in and out on time with no delay

by - Verified Customer June 07, 2016

Always professional, dependable and honest service.

by - Verified Customer June 03, 2016

I spent almost $3,000.00 on my first visit at the shop. They did a complete diagnostic examination of the vehicle and I have everything on the list fixed. When I brought the car in, I told them that it leaked oil and I wanted all those leaks fixed. After spending all that money, I brought the car home and 4 days later it started leaking oil. I took the car back and they told me that it needed between $675.00 and $1,100.00 + more work but they weren't sure until they took everything apart and got into it. I was told the leaks were fixed and they were not. And, now they want up to $1,100.00 + more to fix them, but cannot be sure that will do it. Obviously, I cannot recommend this auto repair shop.

2 verified customers did not leave comments but provided these ratings:
by Ryan, Robert
by - Verified Customer May 26, 2016


by - Verified Customer May 22, 2016

Aliso Viejo Auto Service is the only shop I will ever take my car for service. I appreciate their honesty, professionalism and integrity. You can always expect someone to greet you with a smile and a sincere "how can we help you attitude." Keep up the great work guys!

by - Verified Customer September 08, 2013

They are very courteous professionals that are very attentive at resolving car problems.

Reply from Aliso Viejo Auto Service – by shane.avas June 10, 2014

Thank You Thomas, It was a pleasure meeting you!

by - Verified Customer September 06, 2013

They're very nice and they are very good. I trust them.

Reply from Aliso Viejo Auto Service – by shane.avas June 10, 2014

Service with a smile and I'm so proud to hear we earned your trust!

by September 05, 2013

Aliso Viejo Auto Service was honest and reliable in fixing my car.

Reply from Aliso Viejo Auto Service – by shane.avas June 10, 2014

We will keep your car on the road!

by - Verified Customer September 05, 2013

They did an excellent job.

by - Verified Customer September 04, 2013

They did a good job but are high priced. That's all.

by - Verified Customer September 04, 2013

They did their job. What was expected to do.

by September 02, 2013

Shane is great at what he does and goes through everything very throughly.

by - Verified Customer August 30, 2013

I brought my car in for an oil change and the mechanic found a Toyota service bulletin and they recommended I take it to the dealership to get it fixed. They did a pressure test and told me the repair would be 4,000 dollars. I called Aliso and Ralph gave me his opinion on what to do.

2 verified customers did not leave comments but provided these ratings:
by Ryan, Robert
by - Verified Customer August 30, 2013

It took longer than promised. It was a simple oil change.

by - Verified Customer August 29, 2013

They fixed my problem well. However, it took them a second try.

by - Verified Customer August 29, 2013

The person I talked to was very nice and he worked with me because I didn't want to pay a lot and they reasoned with me. The reason I'm not giving them a ten is because the brakes are making sounds and I have to take it back.

by August 26, 2013

I thought they were professional and honest. I though their pricing was competitive.

by - Verified Customer August 25, 2013

There was a little problem and they tracked it down with no questions asked. Great service.

by - Verified Customer August 22, 2013

They did a good job, nothing bad and nothing exceptional. It was just good service.

by - Verified Customer August 21, 2013

They do a good job and have a knowledgeable technician.

by - Verified Customer August 18, 2013

They have very good customer service and know about cars and how to fix them. They were very fast.

by - Verified Customer August 16, 2013

They were very helpful by explaining the problem.

by August 15, 2013

It's just been hit or miss with me. They are ok though.

2 verified customers did not leave comments but provided these ratings:
by Ryan, Robert
by - Verified Customer August 06, 2013

We had wonderful service and the workers are all nice. The only down side is that we had to pay a lot of money to get the necessary repairs done. :( It all seemed reasonable, though. We will be recommending this place.

by August 05, 2013

I am satisfied with the service they provide, but the cost is some what more than other shops.

by - Verified Customer July 18, 2013

Good crew, honest and thorough

by July 09, 2013

Excellent service, and very knowledgeable staff

by - Verified Customer July 08, 2013

They are very honest and hard working people. I was bringing my car to the dealer shop but apparently, the dealer shop didn't do their job in the correct way. I had some trouble with my car and Aliso Viejo Auto Service fixed everything in a really short time and also with a lot lower cost.

by June 25, 2013

They're the best I've had work done on my vehicle since I've been here.

by - Verified Customer June 20, 2013

Shane and his staff are professional, knowledgeable, and are able to explain not only what needs to be done, but why, and understand that sometimes repairs need to wait for funds, and they are able to make clear which those are and which can't wait. Prices are competitive and work is completed on time.

2 verified customers did not leave comments but provided these ratings:
by Ryan, Robert

RepairPal Scorecard


Shane Portnoff established Aliso Viejo Service with the goal to offer personalized service. This starts from the moment the phone is answered and runs through the entire service experience to the follow-up that is done after the car is repaired and delivered back to you. Shane is an ASE certified technician with over 19 years of experience in the automotive industry, with factory level training in Honda, BMW, and Ford. His staff is a well rounded group of experienced industry veterans and a couple of apprentices who are being mentored. This RepairPal Certified shop has at their disposal some of the industries best automotive tools and computer diagnostic equipment available to make professional repairs to your vehicle. They confidently back the work they do with a 36-month / 36,000-mile warranty. For your convenience they offer shuttle service, rental vehicles, wireless Internet, and early-bird drop-off.



  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
+ More


  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More


  • iATN


We offer a Lifetime warranty on most repairs. Ask for details. Family owned and operated. Ase certified Expert Technicians on site during business hours. Same day service and shuttle rides available.


  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
+ More
Questions Answered by Aliso Viejo Auto Service
Engine light is on but car runs great.<br>...
Anytime the computer detects a fault the check engine light will come on. Some cars run just fine, it depends on where the fault lies. Have the fault diagnosed to make sure its not causing damage to other systems if you put it off.
If my ac is on the idle feels right like i...
Vacuum leaks can upset the fuel mixture, resulting in driveability issues and possible fault codes. You should have these things diagnosed before changing any parts as the parts may not be needed.

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