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Vehicle Maintenance & Service (VMP)

RepairPal Certified Shop in Albuquerque

Vehicle Maintenance & Service (VMP)

96 Verified Reviews
(505) 672-5969
1425 San Mateo Blvd SE
Albuquerque, NM 87108 USA
"Excellent service!"
— Judy, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 5:00pm
S
Closed
Auto Repair Experience
  • Rick Voccio, Manager
  • Established 2014
  • 2 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 57 Years of Car Repair Experience
Vehicle Maintenance & Service (VMP) Reviews
96 Ratings
Displaying 1 - 15 of 96reviews
Joanna
01/14/19
Verified Customer
Excellent kind and knowledgeable staff. Would love to recommend to friends.
Ann
01/09/19
Verified Customer
Kind, knowledgeable staff, but they charged me for a part that they said they had to break without communicating that they expected me to pay for it or how much the new part would be. I like that they chose a better part to replace the old one, but they didn't tell me how much it would be before the work was done.
Reply from Vehicle Maintenance & Service (VMP)
by Vehicle Maintenance Plans - VMP, January 21, 2019

Hi Ann,

We always give estimates on repairs that exceed $100; your repair was less than this. We do however apologize for the miscommunication on this shop policy. Please call us at 505-359-2020 if there are any other concerns.

The repair, of course, was re-scheduled after we advised and discussed that we could not change the oil filter during your oil change appointment as whomever changed your oil last did not properly torque the oil filter cover and it was seized to the housing. However, we did advise that because the cover is plastic, it would need to be replaced.

Joyce
01/07/19
Verified Customer
Have been taking our vehicles there for years. Always excellent service!!!
Patricia
12/24/18
Verified Customer
We've used VMP for years and have never had an unsatisfactory experience. Take it from someone who doesn't worry about heading out on 1,000-mile+ road trips in an 18-year-old car: their annual maintenance plan is a bargain when you consider what you save on car payments by maximizing the life of your existing car.
Tom
12/11/18
Verified Customer
Took the car in to repair a leak. They spent $500 repairing a very minor oil leak and sent me off with no coolant and a major radiator leak.
Reply from Vehicle Maintenance & Service (VMP)
by Vehicle Maintenance Plans - VMP, January 18, 2019

Tom, I apologize there were other issues with your 2006 Jeep Liberty with 212K miles that we were unaware at the time of repairing the transmission lines. This is the first we are learning of the complication. I'm concerned regarding this and would like more information, could you please call us at 505-359-2020 to discuss. Thanks. Rick

Sheila
12/01/18
Verified Customer
Thorough.
Audrey
12/04/18
Verified Customer
The staff was professional and friendly. I didn t have to wait long and I didn t feel like I was waiting in a garage. I enjoyed a hot cup of coffee in front of the fire. I ll be back!
Tammy
11/26/18
Verified Customer
The VMP program has been a Christmas present given to me for the last 2yrs. Now that it was due for renewal, I felt the service and shop are worth it
Barbara
10/17/18
Verified Customer
I have been going to this shop for years. Long time satisfied customers
Claudia
10/17/18
Verified Customer
VMP staff is friendly, and trustworthy. I would recommend VMP to everyone I
Sam
09/17/18
Verified Customer
Excellent, timely service and all the staff is extremely courteous and respectful! All our experiences with VMP have been pleasant!
Jack
08/20/18
Verified Customer
Great service as usual!
Joel
08/22/18
Verified Customer
Car needed new tires in quarterly inspection. All handled efficiently.
Dawn
08/05/18
Verified Customer
Very friendly and explained the process so I wasn't confused on what was going on.
Don
08/02/18
Verified Customer
Always great!
RepairPal Scorecard
96
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
97
Tools & Equipment
100
Customer Service
95
Customer Amenities
96
Vehicle Maintenance Plans (VMP) was established in 2014 and has been providing the community with quality automotive repair ever since. This RepairPal Certified shop features an experienced team led by an ASE certified Master Technician. They are equipped with the state of the are tools and equipment necessary to service and repair today's modern vehicles. Repairs can range from minor and major mechanical repairs, state smog inspections, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “friendly”, “outstanding”, “knowledgeable”, "professional", and “honest”. A local shuttle service, rental & loaner cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
VMP is an independent, professional, and ethical vehicle maintenance and repair facility dedicated to customer service.Our staff of Certified technicians have access to the latest state-of-the-art tools and test equipment. We work for you, our customer, and not the manufacturer or any auto parts suppliers. WE DO NO SELLING. Our focus is providing exceptional customer service at a great value.Dealers, oil companies, auto parts companies, quick lube facilities and auto shops didn't design or engineer your vehicle. At VMP, we maintain vehicles based on the manufacturer's scheduled services as outlined in the vehicle's owners manual. Since the manufacturer designed and engineered the vehicle, we believe they have a pretty good idea on how to maintain it. We offer honest, common sense service you can depend on, delivered by ASE Certified technicians.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
Amenities
  • Coffee
  • Financing
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Honda
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Toyota
Affiliations
  • ASA
Map
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What verified customers have to say about Vehicle Maintenance & Service (VMP)
Would recommend to a friend
96%
Car was ready when promised
99%
Did not feel sales pressure
99%
Car was fixed correctly the first time
96%
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