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Pearl City Auto Works

RepairPal Certified Shop in Aiea

Pearl City Auto Works

428 Verified Reviews
(808) 201-1229
98-025 Hekaha St Ste 27
Aiea, HI 96701 USA
"Outstanding service!"
— Jolyn, a Verified Customer
Hours
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed
Auto Repair Experience
  • Erin Rodriguez, Owner
  • Established 2005
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 38 Years of Car Repair Experience
Pearl City Auto Works Reviews
428 Ratings
Displaying 1 - 15 of 413reviews
10/04/18
Great customer service.
10/04/18
Very knowledgeable office staff.
09/26/18
Explanations of diagnostics are thorough.
09/25/18
Fast and efficient
09/21/18
Excellent customer service as usual! Mechanics are professionals that know their stuff. Definitely, recommend anyone that needs their vehicle serviced and/or repaired this is the place to go!
Reply from Pearl City Auto Works
by Pearl City Auto Works, October 08, 2018

Thank you Roy!! We definitely appreciate your support.

09/17/18
Satisfied customer
Reply from Pearl City Auto Works
by Pearl City Auto Works, October 08, 2018

Mahalo Robert. Please let us know how we can be of better service. Your input matters.

09/11/18
Awesome customer service! Appreciate everything being explained to me and cost estimate.
Reply from Pearl City Auto Works
by Pearl City Auto Works, October 08, 2018

Love to hear that we are doing our job. Thank you for the review!!

09/04/18
All excellent!
Reply from Pearl City Auto Works
by Pearl City Auto Works, October 08, 2018

Awesome Henry!!

09/07/18
Very friendly and communicative. They solved my problem quickly.
Reply from Pearl City Auto Works
by Pearl City Auto Works, October 09, 2018

Thank you so very much. We are grateful for the input.

08/31/18
Professional, helpful, overall great experience!
Reply from Pearl City Auto Works
by Pearl City Auto Works, October 09, 2018

Thank you for giving us the opportunity to service you & your car.

08/24/18
Good and honest crew. Always clean work area.
Reply from Pearl City Auto Works
by Pearl City Auto Works, October 09, 2018

Thank you Nelson. Great to hear your comments.

08/22/18
We appreciated their expertise and willingness to check both of our cars. Having access to a loaner was great. We truly appreciated that. All explanations regarding the repairs and prices were clear and easily understood.
08/15/18
Excellent service.
08/14/18
Very satisfied. Excellent customer service.
08/10/18
Highly recommend their services. Very professional and their prices are very reasonable. 5 stars!
Schedule an Appointment with Pearl City Auto Works
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (808) 201-1229
Need an appointment for today? Call the shop directly at (808) 201-1229
RepairPal Scorecard
93
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
94
Tools & Equipment
92
Customer Service
96
Customer Amenities
95
Erin Rodriguez, the owner, grew up around cars. Her father started Pearl City Auto Works in 1987, after working in the business for many years she bought it from him in 2005,. She received her initial training on the job but has gone on to take some of the best automotive shop management classes available. Pearl City employs 3 technicians who combine for over 38 years of experience, 1 of these techs is ASE Certified and they all attend on going training to keep up with the latest technology in the industry. This Certified shop has invested in some of the best automotive tools and advanced computer diagnostic equipment available to ensure that your vehicle is properly serviced and repaired. They offer Saturday hours, local shuttle service, wireless Internet, and early bird drop off for your convenience. All work is backed by a 12 month 12000 mile warranty.
Details
Message From the Shop
Dennis Nakamura opened Pearl City Auto Works in 1987. As the Head Mechanic at Ron's Performance Center, he was well known for his skill at fixing any problem – even when no one else could figure it out. He became a big name in Hawaii on the racetrack, and loved to build fast cars. He created Pearl City Auto Works to take all of that accumulated skill and use it to help people stay on the road and keep their families safe. Soon after the shop opened, customers could spy little Erin as an 8th grader hanging around the shop on weekends. She continued to work weekends through school, and began working full time at the shop immediately after high school. After 15 years of learning new things with cars every day, Erin knew that working at Pearl City Auto Works was what she wanted to do forever. In 2005, she purchased the business and has since promised to carry on her dad's legacy of excellent workmanship, care for the customer, and love of fast cars!
Specialities
  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
Amenities
  • AAA Member Discount
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Loaner Car
  • Open Saturday
  • Open Weekends
  • Shopping Nearby
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
Map
Get Directions to Pearl City Auto Works
Schedule an Appointment with Pearl City Auto Works
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (808) 201-1229
Need an appointment for today? Call the shop directly at (808) 201-1229
What verified customers have to say about Pearl City Auto Works
Would recommend to a friend
94%
Car was ready when promised
96%
Did not feel sales pressure
97%
Car was fixed correctly the first time
95%
Customer was treated respectfully
100%
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