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Lex Brodie's Tire, Brake & Service Company-Aiea

(808) 518-2769
138 Verified Reviews
scottwilliams@lexbrodies.com

HOURS
09:00
16:00
http://purl.org/goodrelations/v1#Sunday
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
07:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
9:00am to 4:00pm
M-F
7:00am to 6:00pm
S
7:00am to 5:00pm

ADDRESS

98 115 Kamehameha Hwy
Aiea, HI 96701 USA

AUTO REPAIR EXPERIENCE

  • Keith Kobayashi, Manager
  • Established 2004
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 60 Years of Car Repair Experience

Lex Brodie's Tire, Brake & Service Company-Aiea Reviews

OVERALL RATING

138 Verified Reviews
5 stars
(86)
4 stars
(32)
3 stars
(13)
2 stars
(3)
1 star
(4)
by - Verified Customer July 30, 2017

Professional and friendly.

by - Verified Customer July 30, 2017

I had a good experience.

by - Verified Customer July 30, 2017

Joey, the mechanic we have known from Kalihi then Queen St shop, has always been customer-oriented and efficient. We appreciate the attention and service we receive every time. Thank you, Lex Brodie's!

by - Verified Customer July 30, 2017

Eddie wasn't very helpful or informative - this was the first time I had to work with him and would prefer not to in the future. He didn't explain the services/products at all, didn't seem knowledgeable. The ladies at the front desk are always so helpful and provide great customer service - they are why I continue to come back.

by - Verified Customer July 29, 2017

Made an appointment and job was completed in a timely manner.

by - Verified Customer July 29, 2017

This shop is really busy, but they were able to get my car in during the weekend for an oil change, tire rotation, and new car battery.

by - Verified Customer July 28, 2017

Quality.

by - Verified Customer July 28, 2017

Good shop.

by - Verified Customer July 28, 2017

Great.

by - Verified Customer July 28, 2017

Very satisfied.

by - Verified Customer July 27, 2017

My first experience buying tires was super. Cost was same as Costco, but time spent was less. Second experience to rotate tires was lengthy. Thought it would be faster. Had to sit in the waiting room for two hours. Place looks very run down. Seats were soiled.

by - Verified Customer July 26, 2017

I was there for a safety check.

by - Verified Customer July 26, 2017

Great friendly service.

by - Verified Customer July 26, 2017

Very personal workers, they handle a high volume of customers with a friendly and honest approach to service!!

by - Verified Customer July 25, 2017

Staff was friendly, service to our Jeep was done in a timely manner and to our satisfaction.

4 verified customers did not leave comments but provided these ratings:
by Pauline, Staceyand 1 other verified reviewer
by Myra
by - Verified Customer July 25, 2017

Paid for vehicle wheel alignment and tire balancing. car was fine prior having work done. no mention of anything was wrong. received no printout on balancing and alignment. had to bring back couple weeks later and was told bad tire. car was doing fine prior to doing preventive maintaince .

by - Verified Customer July 24, 2017

The employees were very friendly. They accommodated me by staying late to finish the tire replacement.

by - Verified Customer July 24, 2017

Efficient, professional service by both counter staff AND technicians who worked on my car. I am thankful to have Lex Brodie's in Aiea.

by - Verified Customer July 23, 2017

Lex Brodie's get it done, as a working individual Lex Brodie's is what keeps me coming back. They will do the service that day, if there are issues or concerns the representative will notify the individual.

by - Verified Customer July 23, 2017

Service was timely and friendly.

by - Verified Customer July 23, 2017

Very friendly and pleasant staff, very helpful.

by - Verified Customer July 23, 2017

Very helpful staff and easy to make an appt.

by - Verified Customer July 21, 2017

Excellent customer service from everyone who helped us.

by - Verified Customer July 21, 2017

The service was timely and the customer service was friendly and helpful. They explained the services and how much things would cost.

by - Verified Customer July 20, 2017

Came in for a simple inspection. LB determined that my power steering pump and rack and pinion were leaking and all had to be replaced for $1800. This information was conveyed to me as we stood in front of a bunch of replacement rack and pinions the were slated to be installed on other customers cars. Right off the bat, this assessment sounded and looked scammy. I left and took the truck to Goodyear and they determined that the rack and pinion was indeed leaking but the pump was not. Total cost of the repair was $1000. If Goodyear was $800 less than LB, I'd bet that a small name shop would have done it even cheaper (seeing as how the part was only ~$350) if I would have had more time to waste searching for another shop for this inspection gone wrong.

I have used LB a lot in the past for brakes, tires and inspections and was satisfied but this time I felt like LB was trying to take advantage and gouge me, unfortunately for LB I don't fall for this sort thing very easily but I can imagine how customers that don't much about cars would fall for this, like my mom or grandma, etc...

4 verified customers did not leave comments but provided these ratings:
by Pauline, Staceyand 1 other verified reviewer
by Myra
by - Verified Customer July 20, 2017

Service was quick and efficient.

by - Verified Customer July 18, 2017

Lex Brodies is always friendly and willing to help.

by - Verified Customer July 18, 2017

Very friendly and professional.

by - Verified Customer July 18, 2017

Friendly and Courteous.

by - Verified Customer July 17, 2017

I'm very well pleased with the service.

by - Verified Customer July 17, 2017

Polite, knowledgeable and extremely capable. Don't plan on ever going elsewhere.

by - Verified Customer July 16, 2017

Very helpful.

by - Verified Customer July 16, 2017

They did an excellent job and were extremely helpful.

by - Verified Customer July 15, 2017

Excellent customer service.

by - Verified Customer July 14, 2017

Excellent Customer Service.

4 verified customers did not leave comments but provided these ratings:
by Pauline, Staceyand 1 other verified reviewer
by Myra
by - Verified Customer July 13, 2017

Service was prompt and done professionally by the technician. The office staff was cordial and friendly.The waiting room was clean and well lit.

by - Verified Customer July 13, 2017

Good service.

by - Verified Customer July 11, 2017

Had what I needed. I called other shops and they did not have what I wanted or they tried to charge me a lot for them. Their prices were reasonable and the work was completed quickly.

by - Verified Customer July 10, 2017

Excellent customer service, they got the job done quicker than anticipated. I did not give it a 10 because the windshield wiper blade they installed on my car as defective and left streaks. I ended up buying new ones and replacing the ones they put on my car.

by - Verified Customer July 10, 2017

I have always received excellent service from Lex Brodie's over the years and I have never been disappointed. The staff are professional, courteous, thorough and easy to speak with.

by - Verified Customer July 09, 2017

They were friendly and gave me good service.

by - Verified Customer July 09, 2017

Speedy service....excellent job.

by - Verified Customer July 09, 2017

Fast and easy!

by - Verified Customer July 09, 2017

I had to return because they had replaced my oil filter improperly and there was almost no oil in my engine. They kept me waiting over 2 hours to correct this problem that they had created.

by - Verified Customer July 09, 2017

I had an appointment for a safety check which was then delayed due to the state system malfunctioning. The employees informed me right away and worked with me to set up another time. Safety check was straight forward and quick.

4 verified customers did not leave comments but provided these ratings:
by Pauline, Staceyand 1 other verified reviewer
by Myra
by - Verified Customer July 07, 2017

Your people are very professional, helpful and friendly. I received excellent service.

by - Verified Customer July 07, 2017

They are good.

by - Verified Customer July 07, 2017

Very good.

by - Verified Customer July 07, 2017

They were kind enough to replace my Tire Pressure Monitor Sensor Valve Stem with one that was purchased by me. They won't warrant it but it was okay with me.

by - Verified Customer July 07, 2017

Great customer service.

by - Verified Customer July 06, 2017

Tire change and rotation.

by - Verified Customer July 06, 2017

Very helpful and accommodating, provided good info to choose tires.

by - Verified Customer July 06, 2017

The customer service is great. They explain of what needs to be done and are clear as to what the cost estimates are and your options.

by - Verified Customer July 05, 2017

It was fast.

by - Verified Customer July 04, 2017

Always great service.

4 verified customers did not leave comments but provided these ratings:
by Pauline, Staceyand 1 other verified reviewer
by Myra
by - Verified Customer July 04, 2017

Receptionist is cordial and nice. Waiting area is comfortable.

by - Verified Customer July 02, 2017

Thanks for taking me in.

by - Verified Customer July 02, 2017

I have appointment at 08:00am to change oil by 09:00am my car still in parking lot so I went to the counter to let them know regarding my appointment it takes me almost 3 hours just to change oil, and when I was driving on my way home by H1 my car hood was not properly closed.

by - Verified Customer July 02, 2017

I always recommend Lex Brodie.

by - Verified Customer July 01, 2017

They were very friendly staff and the service was very fast.

by - Verified Customer June 30, 2017

Fast service once it gets into the bay. Staff really, really needs to start being honest with customers though.. Staff knowingly tells customers services will be ...let's say 30--45 min.'s.... Only to find out the wait time is about 2 hours. I was in the waiting area and I was told this and then there were about 2 more customers came in for the same thing and they were told the same thing... wait time is about 30-45 min.'s... So the best thing for staff to do is be HONEST!

by - Verified Customer June 30, 2017

Excellent customer service.

by - Verified Customer June 28, 2017

I received excellent service on my visit.

by - Verified Customer June 28, 2017

Staff was very helpful and accommodating. They were fast and efficient.

by - Verified Customer June 28, 2017

Lex Brodie employees are always friendly. They go the extra mile to make sure you are satisfied.

4 verified customers did not leave comments but provided these ratings:
by Pauline, Staceyand 1 other verified reviewer
by Myra
by - Verified Customer June 28, 2017

The staff is sincere and very helpful.

by - Verified Customer June 27, 2017

Friendly, helpful service.

by - Verified Customer June 27, 2017

The service is ok but sometimes I feel like they dilly dally their work.

by - Verified Customer June 27, 2017

Always fast, friendly & efficient. They never try to upsell or do unnecessary work.

by - Verified Customer June 26, 2017

Service people we're good but the first time it took 3hours to repair a flat tire, next time took 2 hours for two new tires.

by - Verified Customer November 03, 2015

They were courteous, friendly and knowledgeable.

by - Verified Customer November 02, 2015

Terrific customer service from service personnel.

by - Verified Customer November 01, 2015

Employees were courteous and service was done well and quick.

by - Verified Customer October 30, 2015

They were great.

by - Verified Customer October 30, 2015

My last visit I had a rude employee.

4 verified customers did not leave comments but provided these ratings:
by Pauline, Staceyand 1 other verified reviewer
by Myra
by - Verified Customer October 30, 2015

Quality service. Good warranties.

by - Verified Customer October 29, 2015

All the Staff are always courteous and helpful.

by - Verified Customer October 29, 2015

I have been a loyal customer since 1974!!

by - Verified Customer October 28, 2015

Great customer service.

by - Verified Customer October 27, 2015

They diagnosed the problem and repaired it correctly the first time.

by - Verified Customer October 27, 2015

Great service, they answered all my questions.

by - Verified Customer October 27, 2015

The on duty Manager and her sales team, at the time, treated me in such a way that I felt like a family member.

by October 27, 2015

Check in people are personable. I took my car in to have the idle checked because the car's engine seemed to be idling kinda "shaky". Since I had to leave my car there for a while, I was offered a loaner which I took. I was told that I needed to have the air filter changed so I said okay. Later when I picked up my car I was told that I may need to have something done regarding the engine block, etc which I really don't understand. This may run maybe around $2400. They said they had to do a diagnostic check which I okayed. Does the idling have to have a diagnostic check done? I did not take my car back but had it checked elsewhere. A mechanic looked under the hood and said the two fans were not working. He had me turn on the air conditioner & sure enough, they were both inoperative. He changed those fans & my car is running fine now. Perhaps because I am a woman & don't understand much about cars, this left me wondering. I drove home & later in the afternoon I got a call from a mechanic from Lex Brodie's shop saying they forgot to put the oil cap back on my car so they drove to my house to put it on my car. This experience makes me leery about going back to this shop. Everyone tells me their "tire experience" was great so I may come back to have new tires put on but I don't think I want my engine worked on.

by - Verified Customer October 26, 2015

Appointment availability was plentiful. Service was fast/quick with a smile! Price for affordable and fair.

by October 25, 2015

Customer service is always excellent and they are helpful, courteous, and patient.

4 verified customers did not leave comments but provided these ratings:
by Pauline, Staceyand 1 other verified reviewer
by Myra
by - Verified Customer October 24, 2015

All workers are friendly they do there best to accommodate you.

by - Verified Customer October 23, 2015

I was sitting right in the waiting area and the staff called the old owner of the vehicle to come pick it up. When my wife called because it had been hours and I had not returned with the repaired vehicle which they said I was not there and I did not hear anyone even call my name over the speaker. I was an awful experience and the cost was too much. No more will I ever ever go back to Lex Brodie.

by October 22, 2015

The people there are very friendly and I always get good service.

by - Verified Customer October 22, 2015

Courteous service reps; quick service.

by - Verified Customer October 22, 2015

Friendly service and helpful people.

by - Verified Customer October 21, 2015

Service person was prompt, courteous and most importantly helped me find best tire at best price.

by October 21, 2015

The contact person very helpful, knowledgeable and provided followup calls with status, etc.

by - Verified Customer October 20, 2015

Staff was very courteous and helpful even when they are busy.

by October 19, 2015

Very friendly and courteous.

by - Verified Customer October 17, 2015

Good service.

4 verified customers did not leave comments but provided these ratings:
by Pauline, Staceyand 1 other verified reviewer
by Myra
by - Verified Customer October 17, 2015

Very comfortable waiting area and the staff was very helpful and friendly.

by October 17, 2015

Very friendly and knowledgeable.

by October 17, 2015

The website can sometimes be a little difficult to work with when scheduling an appointment, but when you get to the shop, they are able to pull the info right up with no hassles. They are also more than happy to answer questions about the services.

by - Verified Customer October 16, 2015

The service was prompt, courteous, and thorough.

by - Verified Customer March 30, 2015

Staff is great as is the service.

by - Verified Customer March 29, 2015

I have been to a lot of service stations for tires & car tune ups. I always leave with the feeling like I just got ripped off. I've been to the Aiea Lex Brodie's 3 times now and every single visit has been a really good one. They tell me what's wrong with my tires and show me the problem. The staff is always cheerful and helpful which is a big plus for me!!! Biggest plus is I'm not waiting in a small waiting room and my car has always been ready in a timely matter.

by - Verified Customer March 29, 2015

Service is good, friendly and very helpful.

by - Verified Customer March 29, 2015

Excellent service, good price, very courteous. They go above and beyond.

by - Verified Customer March 29, 2015

Super crew.

by - Verified Customer March 29, 2015

Friendly, great service, trustworthy.

4 verified customers did not leave comments but provided these ratings:
by Pauline, Staceyand 1 other verified reviewer
by Myra
by - Verified Customer March 27, 2015

They were the only people with the tires I was looking for and they had a good price but they failed to check that my wheel weights were gone so I had to come back to have it fixed and re-balanced but they did do a good job.

by - Verified Customer March 25, 2015

Excellent service staff and very professional.

by March 24, 2015

Great service but a cost was a factor in the score.

by - Verified Customer March 23, 2015

The tires I needed were on stock only at Lex Brodies after trying both Sams club and Costco.

by - Verified Customer March 23, 2015

I have always received excellent service and repair from Lex Brodie's throughout the years. Customer service is exceptional with caring employees like Lei and Chelsea. They make you feel welcome and sincerely appreciate your business.

by - Verified Customer March 22, 2015

Quick and prompt service.

by - Verified Customer March 22, 2015

Repeat trouble with transmission oil leak, took it in several times before proper fix. Indicator pointer on steering column not indexed properly. Pointer not centered on drive to indicate properly in gear. Towed in by AAA four times for not starting. On fourth tow, no start, battery was replaced. After battery replace, car no start, three weeks after replacement...Aiea Post Office. Waited approx. half hour to let car cool down and after several attempts at starting, finally started.

by - Verified Customer March 22, 2015

The staff there is prompt, friendly, courteous and the job gets done and right in a timely manner! Thank you!

by - Verified Customer March 18, 2015

Best Customer service, all work that was requested was completed on time.

by - Verified Customer March 17, 2015

Outstanding customer service.

4 verified customers did not leave comments but provided these ratings:
by Pauline, Staceyand 1 other verified reviewer
by Myra
by - Verified Customer March 17, 2015

Good service.

by March 13, 2015

My service took three weeks to complete.

by - Verified Customer March 13, 2015

Great service.

by - Verified Customer March 12, 2015

Lex Bordie's is very helpful and willing to offer services and makes me feel appreciated and welcomed. The Pearl City personnel are very nice, friendly, approachable, knowledgeable, and understanding.

by - Verified Customer March 10, 2015

The most friendly service I have ever had and employees were very helpful and informative.

by - Verified Customer March 09, 2015

They are always helpful and friendly at the front desk and usually the estimated wait time they give you is pretty accurate.

by - Verified Customer March 08, 2015

You were friendly. Knowledgeable about the service and gave advice on what could help with your car.

by - Verified Customer March 07, 2015

Barney is the one we usually work with; we understand he was at the downtown location. Barney was our go to person at Lex Brodie's; he's so experienced, we understand and trust him in what needs to be done with the cars we bring in. In his absence, Rolando is most experienced and his attention to detail made us very comfortable to trust his judgment to recommend the repairs to make the car safe to drive again. We will seek the advice of Rolando. Great that your company has very competent managers who are proud of where they work and are trustworthy.

by - Verified Customer March 06, 2015

Generally Lex Brodie has been servicing my car for regular maintenance and tire check-up, rotation and wheel alignment. Always, they have been cordial, friendly, and proficient in keeping my car well run. The manager by the name of Barney Grieggs is super. When he is there, the service is excellent and he never fails to find the problem and correct it without further problem. We thank Lex Brodie that they take good care of our cars. Mahalo

by March 06, 2015

Friendly service.

4 verified customers did not leave comments but provided these ratings:
by Pauline, Staceyand 1 other verified reviewer
by Myra
by - Verified Customer March 05, 2015

I needed to pick up my daughter from school, and had about 2.5 hours to get 2 front tires and an alignment done. It was completed within the time frame given.

by March 05, 2015

Knowledgeable, friendly, helpful staff.

by - Verified Customer March 04, 2015

Friendly staff. Excellent service.

by - Verified Customer March 03, 2015

They are very friendle there....They give personalized attention, always.

by March 01, 2015

Courteous service.

by - Verified Customer March 01, 2015

Great service, excellent loyalty program.

by March 01, 2015

The only reason it's not a 10 is because it can get pretty busy and the wait times can tend to get ridiculous

by - Verified Customer February 28, 2015

I been there recently, as usual the service was more then what I expected. Very friendly employees.

by - Verified Customer February 28, 2015

They are very good and treat customers well.

4 verified customers did not leave comments but provided these ratings:
by Pauline, Staceyand 1 other verified reviewer
by Myra

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
90
CUSTOMER SERVICE
93
CUSTOMER AMENITIES
98

The Aiea location of Lex Brodie's Tire Company strives to stay on top of the latest automotive technologies and provide the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “outstanding”, “courteous”, "professional", “friendly”, and “knowledgeable”. This location features a team of whose commitment to ongoing training and ASE certifications ranks with the best. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Loaner vehicles, early bird drop off, Weekend business hours, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
+ More

AMENITIES

  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Loaner Car
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Service Guarantee
  • Wireless Internet
+ More

AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

Aloha! Please considerer Lex Brodie's for your tire, brake repair and auto service & repairs needs. We have "Lex Appeal!". "Lex Appeal" is the confidence you receive by allowing us to serve you today as well as standing behind our services and products in the future. Lex Brodie's received the very first International BBB Award for "Excellence in Customer Care" which was open to all businesses in USA and Canada (a fortune 100 company came in 2nd behind Lex Brodie's!). Founded in Hawaii in 1961, we are Hawaii's tire experts with over 53 years of experience serving Hawaii drivers. We are also more than Tires! We are "Like Your Family Dr for Your Car" and "Your Alternative to the Dealer for Most of your Cars Service Needs." We have been voted Honolulu's Best for Auto Repair 5 year in a row. Lex Brodie's offers a Fixed Forever Warranty on most of their auto repair services and provides a Lifetime Tire Service Package on tires purchased and installed with us.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Lex Brodie's Tire, Brake & Service Company-Aiea