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Recall 18V497000

Drive Shaft Separates Causing Loss Of Vehicle Propulsion

Recall Details

The drive shaft bolts that connect it to the transmission may loosen, allowing the shaft to separate from the vehicle. Dealers will replace the transmission flange and bolts and clean the shaft seal free of charge to resolve the concern.

Our Quick Take

The bolts that secure the drive shaft to the transmission may loosen causing the shaft to separate from the transmission, resulting in the loss of vehicle propulsion. This would increase risk of a crash.

What Should You Do?

Recall repairs on your Mercedes Benz vehicle must be performed by a Mercedes Benz dealership. Mercedes Benz will notify known owners of affected vehicles beginning in September, 2018. If you do not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Mercedes Benz dealerships. They will also check for any other incomplete recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with.

Drive Train, July 29, 2018

Original Recall from the NHTSA

Manufacturer's Report Date
July 29, 2018
NHTSA Action Number
N/A
Potential Number of Units Affected
6
NHTSA CAMPAIGN ID Number
18V497000
Component
POWER TRAIN
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Consequence
If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Notify
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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Recall data provided by the National Highway Traffic Safety Administration