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Recall 17V272000

Software Updates Cause Problems With Stability Control, Air Bag Control, Engine Management Syste

Recall Details

Software updates performed during vehicle servicing may conflict with some of the vehicle's computers. Dealers will update the affected control lunits on the vehicle free of charge to resolve the concern.

Our Quick Take

When a software update is applied during servicing of the vehicle, there may be conflicts present in the various computer systems of the vehicle. This could result in a safety issue increasing risk of a crash.

What Should You Do?

Recall repairs on your Mercedes Benz or Sprinter vehicle must be performed by a Mercedes Benz or Sprinter dealership. Daimler Vehicles USA will notify known owners of affected vehicles (a timetable of this notification is not available as of the time of this writing.) If you do not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Mercedes Benz or Sprinter dealerships. They will also check for any other incomplete recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with.

Electrical & Lights, April 21, 2017

Original Recall from the NHTSA

Manufacturer's Report Date
April 21, 2017
NHTSA Action Number
N/A
Potential Number of Units Affected
3
NHTSA CAMPAIGN ID Number
17V272000
Component
ELECTRICAL SYSTEM

Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
Consequence
The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA customer service at 1-877-762-8267.
Notify
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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Recall data provided by the National Highway Traffic Safety Administration