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Recall 17V245000

Instrument Cluster Resets Or Does Not Display While Driving

Recall Details

The instrument cluster, including the speedometer, may not illuminate while driving, or may reset while driving. Dealers will update the instrument cluster display software free of charge to resolve the concern.

Our Quick Take

The instrument cluster that provides vehicle data to the driver while driving may reset its operation while driving, or may not display anything at all. This would include a failure to display the vehicle's speed, which could increase risk of a crash.

What Should You Do?

Recall repairs on your Mercedes Benz vehicle must be performed by a Mercedes Benz dealership. Mercedes Benz will notify known owners of affected vehicles beginning in May, 2017. If you do not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Mercedes Benz dealerships. They will also check for any other incomplete recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with.

Electrical & Lights, April 11, 2017

Original Recall from the NHTSA

Manufacturer's Report Date
April 11, 2017
NHTSA Action Number
N/A
Potential Number of Units Affected
15
NHTSA CAMPAIGN ID Number
17V245000
Component
ELECTRICAL SYSTEM
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2017 E300 and E300 4MATIC vehicles. The software for the widescreen instrument cluster may cause the instrument cluster to not display anything on vehicle on startup, or the display may reset while driving. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Consequence
Without the instrument cluster displaying important information such as the vehicle's speed, there would be an increased risk of a crash.
Remedy
MBUSA will notify owners, and dealers will update the instrument cluster display software, free of charge. The recall is expected to begin in late May 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Notify
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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Recall data provided by the National Highway Traffic Safety Administration