Recall 16V351000

Super High Roof Vehicles Not Equipped With Required Crash Pads

Recall Details

For vehicles configured with super-high roofs, there may not have been enough crash pads equipped with the vehicle. Dealers will install the required crash pads free of charge to resolve the concern.

Our Quick Take

For vehicles configured for and equipped with super-high roofs, there may not be enough crash pads installed that protect occupants in a crash. This increases risk of occupant injury.

What Should You Do?

Recalls on your Sprinter must be performed by a Sprinter dealership. Sprinter will notify known owners of affected vehicles beginning in June, 2016. If you do receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Sprinter dealerships. They will also check for any other uncompleted recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with.

Body, Interior & Misc., May 24, 2016

Original Recall from the NHTSA

Manufacturer's Report Date
May 24, 2016
NHTSA Action Number
Potential Number of Units Affected
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles manufactured May 31, 2015, to April 30, 2016, and 2015-2016 Freightliner Sprinter 2500 and 3500 vehicles manufactured May 1, 2015, to April 30, 2016. The affected vehicles are configured to have super-high roofs, but may not be equipped with the required crash pads.
If the required crash pads are missing, it can increase the risk of injury to a front passenger seat occupant if they are unbelted.
DVUSA will notify owners, and dealers will install the required crash-pads, free of charge. The recall is expected to begin in June 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to
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Recall data provided by the National Highway Traffic Safety Administration