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Recall 16V202000

Transmission Unexpectedly Shifts To Neutral Without Warning When Stopped

Recall Details

A low-voltage electrical harness connector by the front driver seat may allow water in and inspire corrosion, which can cause a loss of communication to the Transmission Control Module (TCM) and may cause the transmission to unexpectedly shift into and stay in neutral without warning the next time that the vehicle stops. Dealers will relocate the harness connector to under the instrument panel free of charge to resolve the concern.

Our Quick Take

The transmission may unexpectedly shift to the neutral gear without being commanded due to corrosion causing a loss of communication to the transmission control module. This would prevent the vehicle from being moved, and additionally if the vehicle is shut off would prevent restarting the vehicle. All would increase risk of a crash.

What Should You Do?

Recall repairs on your Ram truck must be performed by a Ram dealership. Chrysler will notify known owners of affected vehicles beginning in June, 2016. If you do not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Ram dealerships. They will also check for any other incomplete recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with. The Chrysler recall number is S24.

Drive Train, April 11, 2016

Original Recall from the NHTSA

Manufacturer's Report Date
April 11, 2016
NHTSA Action Number
N/A
Potential Number of Units Affected
23,930
NHTSA CAMPAIGN ID Number
16V202000
Component
POWER TRAIN
Summary
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Ram ProMaster City vans manufactured September 26, 2014, to March 5, 2016. A low-voltage electrical harness connector by the front driver seat may be susceptible to water intrusion and corrosion. Corrosion may result in a loss of communication to the Transmission Control Module (TCM) and may cause the transmission to unexpectedly shift into and stay in neutral without warning the next time that the vehicle stops.
Consequence
An unintended shift into neutral will prevent the vehicle from being moved. Additionally, if the driver turns off the engine, the driver will be unable to restart the engine. Both scenarios can increase the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will relocate the harness connector to under the instrument panel, free of charge. The recall began on June 3, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S24.
Notify
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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Recall data provided by the National Highway Traffic Safety Administration