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Recall 14V598000

Steering Noisy Or Fails To Operate

Recall Details

The steering coupling interlock mechanism may not be locked into place, resulting in the sliding steering shaft detaching from the rest of the steering linkage. This could result in excessive steering noise and feedback or a loss of steering control. Dealers will inspect the steering coupling interlock mechanism to verify that it is in the locked position free of charge to resolve the concern.

Our Quick Take

The steering shaft may become disengaged from the rest of the steering system, resulting in noise when operating the steering, vibration and feedback felt in the steering wheel or loss of steering control. This could result in an accident.

What Should You Do?

Recalls on your Mercedes-Benz must be performed by a Mercedes-Benz dealership. Mercedes-Benz began notifying known owners of affected vehicles in October, 2014. If you did not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Mercedes-Benz dealerships. They will also check for any other uncompleted recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with.

Suspension & Steering, September 26, 2014

Original Recall from the NHTSA

Manufacturer's Report Date
September 26, 2014
NHTSA Action Number
N/A
Potential Number of Units Affected
10,509
NHTSA CAMPAIGN ID Number
14V598000
Component
STEERING
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2015 C300 4Matic and C400 4Matic vehicles manufactured March 28, 2014, to September 18, 2014. If the steering coupling interlock mechanism is not locked in place, the sliding shaft, which is part of the steering column, could become disengaged from the steering coupling socket due to vibrations, steering thrust, or load feedback from the road surface.
Consequence
If the sliding shaft becomes disengaged from the steering coupling socket, the driver may experience noises, steering backlash, and in a worst case, loss of steering control, which may increase the risk of a crash.
Remedy
MBUSA has notified owners, and dealers will inspect the steering coupling interlock mechanism to verify that it is in the locked position, free of charge. The recall began on October 1, 2014. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2014090008.
Notify
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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Recall data provided by the National Highway Traffic Safety Administration