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Recall 14E001000

Replacement Steering Gears May Fail

Recall Details

Replacement Ford steering gears may be defective and lock during steering. Dealers will replace suspect steering gears free of charge to resolve the concern.

Our Quick Take

Ford replacement steering gears may lock and fail to allow steering of the vehicle.

What Should You Do?

Recalls on your Ford must be performed by a Ford dealership. Ford began notifying known owners of affected vehicles when the recall was announced, in January 2014. If you did not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Ford dealers below. They will also check for any other uncompleted recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with.

Affected Cars

Suspension & Steering, January 6, 2014

Original Recall from the NHTSA

Manufacturer's Report Date
January 6, 2014
NHTSA Action Number
N/A
Potential Number of Units Affected
300
NHTSA CAMPAIGN ID Number
14E001000
Component
STEERING
Summary
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
Consequence
The inability to steer the vehicle increases the risk of a crash.
Remedy
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Notify
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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Recall data provided by the National Highway Traffic Safety Administration