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Recall 12V525000

The Rear Head Restraints May Not Lock in the Upright Position

Recall Details

The rear seat head restraints may not lock in the upright position after being folded forward. If the head restraint is at its lowest position and it falls forward, it will not meet the height required by the federal safety standards. In the event of a vehicle crash, the lowered head restraint may increase the occupant's risk of neck injury. General Motors dealers will replace the affected head restraints to correct this concern. The General Motors recall number is 12258.

Our Quick Take

The rear seat head restraints may not properly lock in the upright position after being folded forward. In the event of a crash, a folded head restraint may not provide the neck protection it was designed for.

What Should You Do?

General Motors will notify owners of affected vehicles beginning November 12, 2012. If you are experiencing problems with the rear seat head restraints, or you don't receive notification and you feel you should have, please contact your dealer. It’s helpful to have your vehicle identification number (VIN) handy when you call.

Affected Cars

Body, Interior & Misc., October 31, 2012

Original Recall from the NHTSA

Manufacturer's Report Date
October 31, 2012
NHTSA Action Number
N/A
Potential Number of Units Affected
12,626
NHTSA CAMPAIGN ID Number
12V525000
Component
SEATS:MID/REAR ASSEMBLY

Summary
General Motors is recalling certain model year 2013 Cadillac XTS vehicles manufactured from October 12, 2011, through August 30, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard No. 202, "Head Restraints." The rear seat head restraints may not lock in the upright position after being folded forward. If the head restriant is at its lowest position and it falls forward, it will not meet the height required by the standard.
Consequence
In the event of a vehicle crash, the lowered head restraint may increase the occupant's risk of neck injury.
Remedy
General Motors will notify owners, and dealers will replace the head restraints, free of charge. The recall is expected to begin on November 12, 2012. Owners may contact General Motors at 1-800-458-8006.
Notify
This is General Motors' recall number 12258. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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Recall data provided by the National Highway Traffic Safety Administration