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Recall 11V323000

Rear Leaf Spring Eye May Crack

Recall Details

The rear leaf springs may not have been manufactured correctly. As a result, the spring may crack and fail at the mounting eye. A failed leaf spring would increase the risk of a crash. Dealers will replace the rear springs as necessary free of charge to correct this concern.

Our Quick Take

A rear leaf spring may crack at the spring eye mounting point. A failed leaf spring would increase the risk of a crash.

What Should You Do?

Recalls on your Sprinter must be performed by a Sprinter dealership. Sprinter notified owners of affected vehicles beginning in September, 2015. If you did not receive a notification, but wish to check to see if your vehicle is included, please contact one of your local Sprinter dealerships. They will also check for any other uncompleted recalls on your vehicle. For best results, be prepared to provide your Vehicle Identification Number (VIN) to the service department consultant you speak with.

Suspension & Steering, June 13, 2011

Original Recall from the NHTSA

Manufacturer's Report Date
June 13, 2011
NHTSA Action Number
N/A
Potential Number of Units Affected
47
NHTSA CAMPAIGN ID Number
11V323000
Component
SUSPENSION:REAR:SPRINGS
Summary
SPRINTER IS RECALLING CERTAIN MODEL YEAR 2011 SPRINTER 3500 VEHICLES SOLD BOTH UNDER THE MERCEDES-BENZ AND FREIGHTLINER BRAND NAMES. THE SUPPLIER OF THE REAR SPRINGS ROLLED THE SPRING EYE DIAMETER OUT OF TOLERANCE ON A LIMITED NUMBER OF PARTS IN ITS PRODUCTION, AND THEN CORRECTED THE DIAMETER WITHOUT HEATING THE PARTS.
Consequence
THIS COULD POTENTIALLY LEAD TO A CRACK OF THE SPRING EYE OVER TIME, WHICH INCREASES THE RISK OF A CRASH.
Remedy
OWNERS WILL BE CONTACTED, AND DEALERS WILL REPLACE THE REAR SPRINGS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING SEPTEMBER 2011. OWNERS MAY CONTACT SPRINTER AT 1-877-762-8267.
Notify
OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV .
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Recall data provided by the National Highway Traffic Safety Administration