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Q: rear hatch won't open nor will the window hatch. How do I fix? on 2001 Hyundai Santa Fe

Rookie cbe0621eac06868b3efe0d8d1d3611e23c60d3114864ea2ec19a68cfbd3eebab
Car has 143,000 miles. Had to have cv boots replaced, usual things like that. Car stereo works when it feels like it. Very nice when it does. Otherwise it's a great car, good mpgs. Now the read hatch will not open. The latch just scoots up inside and stays there. The window hatch also refuses to work. How do I fix this? I won't take it to the dealer. Just too expensive. The above work was a couple thousand. Future mechanic work will go to our local guy. I think I can probably fix the door if I can just get some clues how to open the back door up from the inside. We take an 86 year old lady out now and then, and need to get a wheelchair in the back. Thank you!
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