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Q: Rear Hatch will not open on 2005 Cadillac SRX

Rear hatch will not open . Remote works, actuatorsounds like its working but will bot release. Cannot find any accessto the latch .
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Start simple- make sure the rear hatch isn't frozen shut.
Check your owners manual for any type of emergency release feature (like a trunk lid on a sedan).
Not frozen, checked the manuel no releaselever. Talked to a friend who has a body shop he said he would have to look at it to seeif he could help. There is no accessto the latch from the inside,without breaking the plastic cover on the gate .
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