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Q: rear door latch/lock problem on 2004 Ford Freestar

Rookie cbe0621eac06868b3efe0d8d1d3611e23c60d3114864ea2ec19a68cfbd3eebab
The back door latch pulls out, but the door does not open. I can't tell if the problem is with the latch or the lock.
No car image 94a1663db56199c5353592009e34aaa51078a2469bed068bb8d6f0ba43accf97
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call the dealer and ask them if there was a recall. i remember a recall on the rear hatches on the early free stars.
anyway, the latch is the issue.

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