First, let me say that I am by nature (and experience) skeptical, wary and distrusting (especially of mechanics). Therefore, when I had my Toyota Highlander towed to Raymond's Automotive in June, I was expecting the worst - worst service, worst (most expensive) quote, etc. I had already dealt with two other mechanics who had misdiagnosed the problems. However, this time I was pleasantly and gratefully surprised. Joe and John, the owners of the shop, were nothing less than professional, competent, and fair. They did an excellent job of thoroughly investigating and diagnosing the problems with my vehicle, explaining the problems to me in layman's terms, and completing the necessary repairs in a timely manner. Additionally, they were very fair in their pricing. They even followed up with me a few days later to ensure that my vehicle was running to my satisfaction! I am pleased and happy with Raymond's Automotive, and I'm very glad to have found such competent and trustworthy mechanics.