2013 Ram 1500 Questions

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I have a Ram 1500 2013. A mouse ate a hole in the plastic box that the ac dryer dumps its water in. This container is in back of the top glove box. The Ram shop says the complete dash has to be removed for a fix. Can it be repaired without this removing the dash? Thanks in advance
John S.
PS He found this with a mirror and light from the floor board.
How do i know if it is defective or just a glitch and there is a easy fix?
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